I was hoping to give this hotel a really good review; so I will start with the positives. Sian on Reception was lovely; she could not have been more helpful or friendly. Cheadle House is massive and the rooms are really spacious as is the bed. I liked the location as it is nice and close to Manchester Airport. Unfortunately there were problems and they have not been addressed. Firstly, my partner asked for a 05:45 wake-up call as he had an early flight. No call was received and no apology either. The night staff did not even log the wake-up call. Secondly, at about 6am I heard running water in the room. I thought the shower had been left on; but when I checked I noticed water pouring through the ceiling (by the window) onto my suitcase. Fortunately, I had closed the suitcase lid otherwise all my clothes and electrical items would have been ruined. I moved the case and took a video of the water pouring in from the ceiling. There was a heavy rainstorm outside at the time. I had noticed water damage to the ceiling when we checked into the room, but had assumed it was historic damage and had been resolved; obviously not the case. Also the washbasin ran extremely slowly to empty. I showed the video to Andrew on Reception and he asked me to email this video to the Operations Manager; this I did with a covering email on 10 March 2020 at 16:16. The Operations Manager has not had the good manners to reply to my very valid complaints. This all happened in Room 42.