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Reviews of Wingate Inn Chattanooga

3 out of 5
Wingate Inn Chattanooga
7312 Shallowford Rd, Chattanooga, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 476 out of 1000 reviews" "
Rating 8 - Good. 323 out of 1000 reviews" "
Rating 6 - Okay. 124 out of 1000 reviews" "
Rating 4 - Poor. 45 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Stacy

Disliked: Cleanliness, property conditions & facilities
The people next door to us were extremely loud.
Stayed 1 night in Apr 2024
Response from Johann T on 25 Apr 2024
Dear Stacy, thank you for sharing your feedback with us, we are truly sorry to hear that you experienced issues with your neighbors. Please rest assured that we are taking the necessary steps to prevent any reoccurrence. He hope to better serve you in the future Kind regards

10/10 Excellent

LENOIR

Liked: Cleanliness, staff & service, property conditions & facilities
Parking near back door and entering just a few steps from the elevator was very convenient—and my room was close to the elevator, too.
Stayed 1 night in Apr 2024
Response from Johann T on 14 Apr 2024
Thank you for sharing your feedback!

10/10 Excellent

Tiffany

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late after a long day on the road. Staff was friendly, room was clean and there were plenty of walkable dining options. If I had one complaint, I wish there was a water station to fill up water tumblers before hitting the road. I would definitely come back, as well as recommend this location.
Stayed 1 night in Apr 2024
Response from Johann T on 16 Apr 2024
Thank you for sharing your feedback Tiffany. It was a pleasure having you with us. Looking foward to having you back with us. We are sorry to hear that you were not able to find our filtered water fountain.. It is located down the hall from the front desk. Until next time ! Kind regards

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Johann T on 14 Apr 2024
Thank you Howard !

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean comfortable and well maintained
Stayed 1 night in Mar 2024
Response from Johann T on 14 Apr 2024
Thank you much!

10/10 Excellent

diane, whitmore lake

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, comfortable beds, good location
Stayed 1 night in Apr 2024
Response from Johann T on 4 Apr 2024
Thank you for taking the time to review us Looking forward to having you back in Chattanooga

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Response from Johann T on 2 Apr 2024
Thank you Emilia !

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean with several good dinning options close by.
Stayed 1 night in Mar 2024
Response from Johann T on 29 Mar 2024
Thank you!

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was clean. When we checked in the lady at the front desk was unfriendly and rude. As we were not familiar with the layout of the facility, we asked a couple of questions about where to park and where to enter. Her reply was always "the cards work all the doors, park wherever you want." We needed a handicap space and had to drive around the parking lot to find them. She never mentioned the breakfast and we also had to ask where to find the elevator.
Stayed 1 night in Mar 2024
Response from Johann T on 29 Mar 2024
Thank you for reaching out Linda. Please rest assured that we will take the necessary steps to prevent any occurrences. Looking forward to improve your experience. Best regards

10/10 Excellent

Mary

Travelled with family
The property was quite and the staff was friendly.
Stayed 2 nights in Mar 2024
Response from Johann T on 26 Mar 2024
Thank you for your feedback

8/10 Good

Betty

Travelled with partner
The overwhelming smell of the ‘carpet fresh’ product sprinkled on the carpet in the room prior to vacuuming was a bit too much. The access drive to the property is initially narrow and sometimes difficult to spot. The landscaping near the building is almost non-existent and the access to the building from the back lot is over a bridge. Underneath the bridge is a water area but it appears dirty and unkept. Front desk personnel didn’t say much upon check in and we were not told about breakfast hours or location.
Stayed 2 nights in Mar 2024
Response from Johann T on 18 Mar 2024
Dear Betty, we are sadden to hear that you did not fully enjoy your stay. Please rest assured that we took note of your feedback & will address these issues with at our next management meeting tomorrow. Looking forward to improve your next experience Best regards

6/10 Okay

Dixie

Travelled with partner
Liked: Staff & service
I was told by staff at the hotel the total price for the room was $122.29. But Expedia charged me $152.96. I am not happy at all with Expedia.
Stayed 1 night in Mar 2024
Response from Johann T on 18 Mar 2024
Dear Dixie thank you for bringing this to our attention, the pricing is set by the third party you booked with. You will have to contact Expedia directly to discuss the rate paid for this particular booking. We appreciate your business Looking forward to your next stay in Chattanooga Kind regards

8/10 Good

Dorian

Stayed 1 night in Mar 2024
Response from Johann T on 14 Apr 2024
Thank you for your feedback !

4/10 Poor

juan E

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Roaches in bathroom. Old blood stains in bed sheets. Ripped towels ….
Stayed 4 nights in Mar 2024
Response from Johann. T on 15 Mar 2024
Dear Juan, we are sorry you experienced all these issues, please rest assured that we are working actively to prevent any occurrences. We appreciate your business & hope to better serve you in the future. Best regards

6/10 Okay

Raymond

Travelled with family
Musty dirty hotel
Stayed 1 night in Mar 2024
Response from Front desk on 5 Mar 2024
Thank you for your feedback, our hotel is known for its cleanliness, we are sorry to hear that you could not see that. Looking forward to improving your stay Kind regards

8/10 Good

Steven

Liked: Staff & service
Adequate but was noisy and heard sirens.outside entrance had trash.
Stayed 1 night in Mar 2024
Response from Front desk on 5 Mar 2024
Thank you for your feedback Steven, sorry you had to experience these issues. Looking forward to improving your experience

4/10 Poor

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Johann. T on 6 Mar 2024
Thank you Teresa

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from front desk on 3 Mar 2024
Thank you for sharing your feedback

4/10 Poor

Amy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Johann.T on 27 Feb 2024
Dear Amy we are sorry to hear that you did not enjoy your stay. We hope to improve your experience at your next visit in Chattanooga. Kind regards

10/10 Excellent

Eunice

Stayed 1 night in Feb 2024
Response from Johann T on 20 Mar 2024
Thank you for sharing your feedback Best regards

8/10 Good

Catherine M

Liked: Cleanliness, staff & service, property conditions & facilities
It was conveniently right of the freeway
Stayed 1 night in Feb 2024
Response from Johann.T on 16 Feb 2024
Thank you for your feedback Catherine !

8/10 Good

cheri

Stayed 1 night in Feb 2024
Response from Johann T on 20 Mar 2024
Thank you for taking the time to review us Cheri! Best regards

10/10 Excellent

cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 5 nights in Jan 2024
Response from Johann.T on 16 Feb 2024
Thank you for your feedback Christian

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean hotel for the money!
Nice, clean place. Two complaints. Breakfast got put out early, and then nothing got replaced when it was gone. On the days I got there after 8:00 AM most items were gone and no one was there to ask. Also, it would be nice to have a water fountain or water cooler in the lobby.
Stayed 5 nights in Jan 2024
Response from Johann.T on 26 Jan 2024
Thank you for taking the time to tell us about your experience, we are sorry to hear that you had a bad experience with breakfast. We took note of your feedback & will take the necessary steps to improve our operations. Looking forward to your next visit in Chattanooga Kind regards

6/10 Okay

Samantha

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Johann.T on 26 Jan 2024
Thank you Samantha

6/10 Okay

John

Liked: Cleanliness, staff & service, room comfort
Clean but noisy
The room was large and clean but the bathroom was tiny. Breakfast was poor to average. Lots of traffic noise overnight. On the plus side it was only$88. You get what you pay for, I guess.
Stayed 1 night in Jan 2024
Response from Johann.T on 26 Jan 2024
Thank you for sharing your feedback with us John

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
One night stay
Decent one night stay. Beds were comfortable. Bathroom could use some good scrubbing.
Stayed 1 night in Jan 2024
Response from Johann. T on 26 Jan 2024
Thank you for your feedback we appreciate it. We took note & will make adjustments. Looking forward to your next visit in Chattanooga

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Needed a place to stay on a long drive and this place was great. Very nice hotel and room with plenty of restaurant options in the immediate vicinity. Staff was nice and accommodating. Shower was hot with plenty of water pressure and the bed was pillow soft.
Stayed 1 night in Dec 2023
Response from Johann T on 5 Jan 2024
Thank you for your honest feedback Michael, it was a pleasure having you with us, Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
Nice stay for the price. The decorative spreads at the bottom of the beds were stained but the beds were clean. Overall, nice place to stay.
Stayed 1 night in Dec 2023
Response from Johann T on 4 Jan 2024
Thank you for your honest feedback

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Johann T on 4 Jan 2024
Thank you Dorothy

8/10 Good

PRAVEENKUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved if we had more vegetarian food options
Stayed 1 night in Dec 2023
Response from Johann T on 4 Jan 2024
We appreciate your feedback, we will definitely add more vegetarian options. We hope to improve your experience at your next visit

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 1 night in Dec 2023
Response from Johann T on 4 Jan 2024
Thank you Larry!

8/10 Good

Somsak, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Dec 2023
Response from Johann T on 4 Jan 2024
Thank you !

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Johann T. on 3 Jan 2024
Thank you for your feedback Nancy!

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from JohannT. on 3 Jan 2024
Thank you Amy!

6/10 Okay

Gary

Stayed 1 night in Dec 2023
Response from JT on 29 Dec 2023
Thank you for your feedback Gary

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service, property conditions & facilities
We live in Florida and visit family in Wisconsin and always make this our hotel to stop at to take a driving break. We will NOT be back the next time we travel. This hotel has gone way downhill. We wanted to heat up some food in the microwave and when we opened it, there was MOLDED Chipotle left from the previous guest. The TV did not work as well, which was a bummer because we just wanted to wind down. When brought up to the front desk, they did not seem to care and said they would make note of it. We usually eat the breakfast, but decided to throw everything out after realizing the milk was spoiled. We did not want to eat anything after that in fear that they used other expired food in their breakfast buffet. SUPER DISAPPOINTED. Take your money and spend it at another hotel.
Stayed 1 night in Dec 2023
Response from Johann T. on 3 Jan 2024
We are sorry to hear this. This is unacceptable please rest assured that we are taking the necessary steps to fix this issues

2/10 Terrible

teresita

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first room had a bad odor. The second room had roaches in the bathroom. The third room had someone already in it. The 4th room bathroom door looked like a prison door. I wouldn’t never bring my kids there again.
Stayed 1 night in Dec 2023
Response from Johann T. on 28 Dec 2023
Good afternoon, We are sorry to hear that you did not fully enjoy your stay. Please give us a call we would like to offer you a discount on your next visit . Looking forward to improve your stay Kind regards

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Johann T. on 28 Dec 2023
Thank you Juan!

10/10 Excellent

Alphonso, Hopkinsville

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Johann T. on 28 Dec 2023
Thank you Alphonzo !

10/10 Excellent

Shirley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable accommodations. Only thing that needs improvement is acoustic barrier for noise. Room next door awakened us at 4:30 a. m. in their preparation for an early departure. Room 205.
Stayed 1 night in Dec 2023
Response from Johann T. on 28 Dec 2023
We are sorry to hear about this, please rest assured that we will take the necessary steps to prevent any reoccurrences. Looking forward to improve your next visit Best regards

8/10 Good

Arline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Johann T. on 28 Dec 2023
Thank you for your feedback

10/10 Excellent

Naji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and staff were very nice. Property was clean. Breakfast can be improved.
Stayed 1 night in Nov 2023
Response from Johann.T on 30 Nov 2023
Thank you for your feedback Naji. Looking forward to your next visit in Chattanooga. Best regards

8/10 Good

Latasha, Conyers

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great weekend stay. No complaints really. Not a very spacious bathroom but otherwise was a very pleasant stay.
Stayed 2 nights in Nov 2023
Response from Johann.T on 28 Nov 2023
Thank you for taking the time to review us Latasha. Looking forward to your next visit in Chattanooga. Best regards

6/10 Okay

Kristina

Disliked: Staff & service, amenities
This property has gone a little downhill since I last visited. None of the employees were managing breakfast and each morning by the time i came downstairs to eat at 7:45 half the options were wiped out with nobody replenishing it. A good breakfast will make of break a stay. Unfortunately for me that means next time I will be staying somewhere else. Older white lady with blond hair was unpleasant to deal with up front as well. I checked in 9:30 pm she was going to leave me hanging out there until I knocked on the glass since all the door stay locked.
Stayed 2 nights in Nov 2023
Response from Johann Tremor on 28 Nov 2023
Dear Kristina, We appreciate your honest feedback. We are truly sorry to hear that you encountered all these issues. Please rest assured that these unacceptable mistakes will be brought up to our next management meeting. Looking forward to improve your experience in the future. Best regards

6/10 Okay

Cheryl

Travelled with family
Liked: Staff & service
Hotel was conveniently located near the interstate, shopping, food, and local soccer fields. The staff was very friendly. The beds were very comfortable. Our room was just average - not the cleanest, and there was a terrible "sewer-like" odor the entire weekend in our room that came from the bathroom. The tv had a blue tint to it that we weren't able to correct with the remote. Very small selection for breakfast. Still overall, it was a good value for the cheap price.
Stayed 2 nights in Nov 2023
Response from Johann.T on 28 Nov 2023
Thank you for your feedback Cheryl. We hope to improve your stay at your next visit. Kind regards

10/10 Excellent

Beverly, New Bern

Travelled with partner
Liked: Amenities
This hotel is nice and close to everything.
Stayed 1 night in Nov 2023
Response from Johann.T on 21 Nov 2023
Thank you for the kind words Beverly

8/10 Good

Lisa

Travelled with family
Liked: Amenities
Clean room and comfortable!
Stayed 1 night in Nov 2023
Response from Johann.T on 20 Nov 2023
Thank you Lisa!

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay.
Beautiful room, comfortable bed. Quiet. Great location to many restaurants and stores less than one mile away. We only had an overnight stay on our way to Charlotte, NC for the Eagles concert.
Stayed 1 night in Nov 2023
Response from Johann.T on 20 Nov 2023
Maxine! Thank you so much for sharing your feedback with us. Best regards

4/10 Poor

Doug

Disliked: Property conditions & facilities
TV was defective. Faucet handle in shower was loose, not secured properly. A little noisy.
Stayed 1 night in Nov 2023
Response from Johann.T on 20 Nov 2023
Good afternoon Doug, Thank you for highlighting these issues you had, we are terribly sorry about the inconvenience. Please rest assured that we are taking the necessary steps to prevent any reoccurrences. Best regards