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Dear Chelsea, Thank you for choosing to stay with us a Holiday Inn Rochester- Chatham. Your feedback is extremely valuable to us in helping improve the guest experience in our hotel. I'm very pleased to hear you enjoyed your stay. We hope to see you again in the future. :) Kind regards, Damien Guest Service Manager
Good evening Amanda, Thank you for choosing to stay with us at Holiday Inn Rochester -Chatham. We really appreciate your feedback and I'm very pleased to hear you enjoyed your stay with us. We hope to see you again in the future. :) Kind regards, Damien. Guest Service Manager
10/10 Excellent
Belinda
12 Apr 2024
Liked: Amenities
Very nice place and people
Belinda
Stayed 1 night in Apr 2024
Response from Priya on 12 Apr 2024
Dear Belinda, Thank you for choosing to stay with us a Holiday Inn Rochester- Chatham. Your feedback is extremely valuable to us in helping improve the guest experience in our hotel. I'm very pleased to hear you enjoyed your stay. We hope to see you again in the future. :) Kind regards, Priya Guest Service Manager
The hotel is convenient for where we needed to go. We have stayed there before. The staff are always friendly and willing to help in any way
Sylvia Eileen
Stayed 3 nights in Apr 2024
Response from Priya on 9 Apr 2024
Dear Sylvia Eileen, Thank you for choosing to stay with us a Holiday Inn Rochester- Chatham. Your feedback is extremely valuable to us in helping improve the guest experience in our hotel. I'm very pleased to hear you enjoyed your stay. We hope to see you again in the future. :) Kind regards, Priya Guest Service Manager
Pool and Gym very nice as an extra.Polite staff on desk.
Modern restaurant
Menu was limited as many items listed not available
Bedroom needs to be cleaned under bed and skirting boards.
Rebecca
Stayed 2 nights in Mar 2024
Response from Priya on 4 Apr 2024
Dear Rebecca, Thank you for your review. I am glad to hear that you enjoyed your stay. We look forward to welcoming you back in the near future. Kind Regards, Priya
Dear Phyllis, Thank you for your review. I am glad to hear that you enjoyed your stay. We look forward to welcoming you back in the near future. Kind Regards, Priya
Lovely hotel clean comfortable beds lovely buffet breakfast good range of food and staff very friendly
Phyllis
Stayed 1 night in Mar 2024
Response from Priya on 25 Mar 2024
Dear Phyllis, Thank you for your review. I am glad to hear that you enjoyed your stay. We look forward to welcoming you back in the near future. Kind Regards, Priya
8/10 Good
Martin, Bicester
21 Mar 2024
Liked: Staff & service, amenities
The property requires an upgrade. It would stand out because the rooms are large, the amenities are already in place, and the hotel is at a convenient location.
Martin
Stayed 2 nights in Mar 2024
Response from Priya on 23 Mar 2024
Dear Martin, Thank you for taking your time to leave us feedback, we really appreciate it! We're so sorry for not meeting your expectations regarding your stay. Rest assured we will use your feedback to prevent this from happening again. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager
The staff in breakfast room were lovely & helpful..
Food was lovely too
Maria
Stayed 2 nights in Mar 2024
Response from Priya on 23 Mar 2024
Dear Maria, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya
Dear Kamil, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya
6/10 Okay
LISA
14 Mar 2024
Liked: Staff & service
My room was ok, in need of a lick of paint and new carpet. Huge cobweb , clealiness could be better. A lot of the foid menu was unavaible. Gym out if use.Very standard stay, wouldnt go back
LISA
Stayed 1 night in Mar 2024
Response from Priya on 23 Mar 2024
Dear Lisa, Thank you for taking your time to leave us feedback, we really appreciate it! We're so sorry for not meeting your expectations regarding your stay. Rest assured we will use your feedback to prevent this from happening again. Take care! Kind Regards, Priya Guest Service Manager
Nice clean property, windows could do with replacing
Gordon
Stayed 1 night in Mar 2024
Response from Priya on 14 Mar 2024
Dear Gordon, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya
Dear Lee Wee, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya
This morning at breakfast this one lady called Dee stood out. She went over and beyond... i couldnt help but watch her. She made sure everything was perfect, no exaggeration. She made sure the food was out and presented nicely for others she was cleaning!. Emptying the tables...... the whole dining area she kept perfect and clean and all by herself. I had to stop and praise her fantastic job. Great dining experience thanks too Dee. 🙏
Taryn
Stayed 1 night in Feb 2024
Response from Priya on 13 Feb 2024
Dear Taryn, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya
It was a nice and clean place. Rooms were clean and pleasant. Staff were friendly.
Syed
Stayed 1 night in Feb 2024
Response from Priya on 13 Feb 2024
Dear Syed, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya
Dear David, Thank you for choosing to stay with us, I'm so pleased to hear you have enjoyed your stay with us! We hope to see you again in the future, take care! Kind Regards, Priya Guest Service Manager
10/10 Excellent
Donnamarie
18 Jan 2024
Donnamarie
Stayed 1 night in Jan 2024
Response from Priya on 21 Jan 2024
Dear Donnamarie, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager
It was amazing. Friendly staff and lovely breakfast.
Ade
Stayed 1 night in Jan 2024
Response from Priya on 11 Jan 2024
Dear Ade, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager
10/10 Excellent
Gaurav
5 Jan 2024
Gaurav
Stayed 1 night in Jan 2024
Response from Priya on 11 Jan 2024
Dear Gaurav, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager
8/10 Good
Sean
5 Jan 2024
Sean
Stayed 3 nights in Jan 2024
Response from Priya on 11 Jan 2024
Dear Sean, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager
10/10 Excellent
Richard
3 Jan 2024
Richard
Stayed 1 night in Dec 2023
Response from Priya on 11 Jan 2024
Dear Richard, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager
Dear Kichul, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager
8/10 Good
Julie
26 Dec 2023
Julie
Stayed 1 night in Dec 2023
Response from Priya on 27 Dec 2023
Dear Julie, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager
Dear Mr Thapelo, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager
Dear Richard, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager
4/10 Poor
Charles
17 Dec 2023
Disliked: Staff & service
Charles
Stayed 1 night in Dec 2023
Response from Priya on 27 Dec 2023
Dear Charles, Thank you for taking your time to provide us with your feedback, we really appreciate it! I would like to start by apologising for not meeting your expectations regarding your stay. I hope you give us a chance by staying with us again so we can prove your unsatisfactory stay was just an exception. Kind Regards, Priya Guest Service Manager
10/10 Excellent
Michael
15 Dec 2023
Michael
Stayed 4 nights in Dec 2023
Response from Priya on 27 Dec 2023
Dear Michael, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager
8/10 Good
Ben
15 Dec 2023
Ben
Stayed 1 night in Dec 2023
Response from Priya on 27 Dec 2023
Dear Ben, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager
4/10 Poor
Nancy
8 Dec 2023
Nancy
Stayed 1 night in Dec 2023
Response from Priya on 27 Dec 2023
Dear Nancy, Thank you for taking your time to provide us with your feedback, we really appreciate it! I would like to start by apologising for not meeting your expectations regarding your stay. I hope you give us a chance by staying with us again so we can prove your unsatisfactory stay was just an exception. Kind Regards, Priya Guest Service Manager
10/10 Excellent
Jackie
3 Dec 2023
Jackie
Stayed 1 night in Dec 2023
Response from Priya on 27 Dec 2023
Dear Jackie, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager
8/10 Good
Daniel
30 Nov 2023
Daniel
Stayed 2 nights in Nov 2023
Response from Priya on 27 Dec 2023
Dear Daniel, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager
6/10 Okay
Sarah
26 Nov 2023
Sarah
Stayed 1 night in Nov 2023
Response from Priya on 27 Dec 2023
Dear Sarah, Thank you for taking your time to provide us with your feedback, we really appreciate it! I would like to start by apologising for not meeting your expectations regarding your stay. I hope you give us a chance by staying with us again so we can prove your unsatisfactory stay was just an exception. Kind Regards, Priya Guest Service Manager
10/10 Excellent
Donnamarie
26 Nov 2023
Donnamarie
Stayed 1 night in Nov 2023
Response from Priya on 27 Dec 2023
Dear Donna Marie, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager
Convenient location with friendly and helpful staff
Nigel
Stayed 3 nights in Nov 2023
Response from Priya on 1 Jan 2024
Dear Nigel, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager
10/10 Excellent
Matthew
22 Nov 2023
Matthew
Stayed 2 nights in Nov 2023
Response from Priya on 1 Jan 2024
Dear Matthew, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager
10/10 Excellent
olubusola
21 Nov 2023
olubusola
Stayed 1 night in Nov 2023
Response from Priya on 27 Dec 2023
Dear Olubusola, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager
4/10 Poor
Chelsea
13 Nov 2023
Chelsea
Stayed 2 nights in Nov 2023
Response from Priya on 1 Jan 2024
Dear Chelsea, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Priya Guest Service Manager
10/10 Excellent
Eric
11 Nov 2023
Eric
Stayed 1 night in Nov 2023
Response from Sara on 1 Jan 2024
Dear Eric, Thank you for taking your time to leave us feedback, we really appreciate it! We are so pleased to hear that you enjoyed your stay here with us. We hope to see you back again in the near future, take care! Kind Regards, Sara Guest Service Manager