Indoor pool, pool loungers

Reviews of Delta Hotels Prince Edward by Marriott

4 out of 5
Delta Hotels Prince Edward by Marriott
18 Queen St, Charlottetown, PE

Reviews

8.8

Excellent

Rating 10 - Excellent. 524 out of 956 reviews" "
Rating 8 - Good. 300 out of 956 reviews" "
Rating 6 - Okay. 82 out of 956 reviews" "
Rating 4 - Poor. 35 out of 956 reviews" "
Rating 2 - Terrible. 15 out of 956 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jeannie, Quispamsis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Parth

Liked: Amenities
It was a really wonderful stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Melody

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property . If you can, avoid days where the hotels has large groups of kids in-house(sports tournaments, dance competition) etc. Love the window seats. Great shopping all around. Don’t miss the Food Hall & Market just behind the hotel
Stayed 3 nights in Feb 2024

6/10 Okay

lorie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is beautiful but the rooms are old. I found the room we were in smelled old and it was all carpet.
Stayed 3 nights in Jan 2024

10/10 Excellent

Nigel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great staff
Stayed 1 night in Jan 2024

6/10 Okay

Sara Lee

Stayed 2 nights in Jan 2024
Response from Emma Pearce - Rooms Supervisor on 30 Jan 2024
Hi Sara Lee. Thank you for taking the time to share your feedback with us, it is greatly appreciated.

8/10 Good

Mary Jean

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Front desk service extremely slow. It was busy at the time being NYE and a big wedding that evening more staff should have been available to check people in
Stayed 1 night in Dec 2023
Response from Emma Pearce - Rooms Supervisor on 30 Jan 2024
Hi Mary Jean, thank you for taking the time to share your feedback with us. We sincerely apologize for failing to meet your expectations during your stay with us. We hope you choose to stay with us again to give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emma Pearce - Rooms Supervisor on 30 Jan 2024
Hi Cheryl! Thank you for taking the time to share your feedback with us, it is greatly appreciated.

8/10 Good

Shannan

Stayed 1 night in Dec 2023
Response from Emma Pearce - Rooms Supervisor on 30 Jan 2024
Hi Shannan! Thank you for taking the time to share your feedback with us, it is greatly appreciated.

10/10 Excellent

JASON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking costs extra but was really worth it - underground safe heated parking! Room was great, staff were all amazing every one. Cute little gift shop. Restaurant was fantastic, i had room service.
Stayed 1 night in Dec 2023
Response from Emma Pearce - Rooms Supervisor on 30 Jan 2024
Hi Jason! Thank you for your feedback regarding your recent stay, we are very happy to hear that you enjoyed your experience with us. We hope to welcome you back again!

10/10 Excellent

Jeffery

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emma Pearce - Rooms Supervisor on 30 Jan 2024
Hi Jeffery! Thank you for taking the time to share your feedback with us, it is greatly appreciated.

8/10 Good

Erol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was on the water. It was basically in the heart of Charlottetown it was easy to get around from the hotel. View of the city from the room was great.
Stayed 3 nights in Nov 2023

8/10 Good

Connie

Stayed 1 night in Nov 2023
Response from Emma Pearce - Rooms Supervisor on 30 Jan 2024
Hi Connie! Thank you for taking the time to share your feedback with us, it is greatly appreciated.

10/10 Excellent

Marc

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Ma. Carmen on 9 Nov 2023
Hi Marc,Thank you so much for your feedback! We are happy to hear your stay was perfect, we hope to welcome you again soon.

4/10 Poor

Angie

Liked: Property conditions & facilities
Disliked: Staff & service
Expedia listed free breakfast, but $44 was charged to my account after i wrnt for breakfast.
Stayed 1 night in Oct 2023
Response from Sam Zaghloul on 23 Oct 2023
Dear Angie,Thank you very much for staying with us. The booking you made with Expedia does not include breakfast. Please see the confirmation you have received from Expedia.

10/10 Excellent

Eliane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was perfect. Great service and very comfortable rooms.
Stayed 2 nights in Oct 2023
Response from Emma Pearce, Rooms Supervisor on 15 Oct 2023
Hi Eliane,Thank you so much for your feedback! We are happy to hear your stay was perfect, we hope to welcome you again soon.

10/10 Excellent

kayla

Stayed 1 night in Oct 2023
Response from Emma Pearce - Rooms Supervisor on 9 Oct 2023
Hi Kayla,Thank you for taking the time to share your recent experience with us. It is through guests' feedback that we continue to improve upon the service we provide. We are happy that we could meet your expectations.We hope to welcome you again soon.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely stay again
Stayed 2 nights in Aug 2023
Response from Emma Pearce - Rooms Supervisor on 8 Oct 2023
Hi Justin,On behalf of the entire hotel team, I want to thank you for sharing your feedback with us!We hope to welcome you again soon.

8/10 Good

Jack

Stayed 1 night in Sep 2023
Response from Emma Pearce, Front Office Supervisor on 20 Oct 2023
Hi Jack, thanks for your feedback!

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost a great hotel experience, but not quite.
Great hotel, friendly staff, in central Charlottetown so very convenient. Only downside is each night they rationed the in-room coffee packets. First night we complained, they brought some, the second night he was a no-show. Guess I should have tipped more. So close to being an excellent stay--but not quite over something so trivial.
Stayed 2 nights in Sep 2023
Response from Sam on 28 Sept 2023
Dear Charles,Thank you very much for giving us the chance to accommodate you. Thank you very much for your comment, I am sure not providing you the coffee on daily basis was a mistake. I can assure you it does not have to do anything of tipping our colleagues.Please accept my apologies of not delivering it consistently on daily basis.We all look forward to welcoming you again soon.

4/10 Poor

alan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sam on 28 Sept 2023
Dear Alan,Thank you very much for your stay with us, we all look forward to welcoming you back again soon.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charlottetown
Staff were excellent and accommodating. General Manager provided under ground parking ongoing communication with respect to Hurricane Lee. Nice long swimming pool, spacious exercise areas and laundry facilities. Had good meals breakfast buffet and dinner. Close to harbour with restaurants near by in addition a historical self walking tour. Highly recommend
Stayed 2 nights in Sep 2023
Response from Sam on 21 Sept 2023
Dear Jim,It was an honor accommodating you.

8/10 Good

Tanya

Travelled with partner
Liked: Cleanliness, staff & service
Did not like that the website says there is a restaurant on site but in fact it is closed. Breakfast was provided but no dinner.
Stayed 3 nights in Sep 2023
Response from Sam on 21 Sept 2023
Dear Tanya,Thank you very much for staying with us. Infact our Water's Edge restaurant provides Breakfast lunch and Dinner. It opens from 7:00 Am till 10:30 Am while lunch and dinner none stop service from 11:00 Am till 9:00 Am.We all look forward to welcoming you again soon.

10/10 Excellent

Courtney Marie

Stayed 1 night in Sep 2023
Response from Emma Pearce - Rooms Supervisor on 9 Oct 2023
Hi Courtney,Thank you for taking the time to share your recent experience with us. It is through guests' feedback that we continue to improve upon the service we provide.We hope to welcome you again soon.

2/10 Terrible

Stacy

Stayed 1 night in Sep 2023
Response from Emma Pearce - Rooms Supervisor on 9 Oct 2023
Hi Stacy,Thank you for taking the time to share your recent experience with us. It is through guests' feedback that we continue to improve upon the service we provide.

10/10 Excellent

Stephen L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were universally friendly and helpful. Our experience was stellar.
Stayed 4 nights in Sep 2023
Response from Sam on 11 Sept 2023
Dear Stephen,It is a great owner accommodating you.We all look forward to seeing you again soon.

10/10 Excellent

Dany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well
Stayed 1 night in Sep 2023
Response from Sam on 11 Sept 2023
Dear Dany,Thank you very much for staying with us and we all look forward to welcoming you again son.

10/10 Excellent

Gert

Stayed 1 night in Sep 2023
Response from Sam on 10 Sept 2023
Dear Gert,Thank you very much for staying with us and we all look forward to accommodating you again soon.

2/10 Terrible

Ebrahim

Stayed 1 night in Sep 2023
Response from Emma Pearce - Rooms Supervisor on 9 Oct 2023
Hi Ebrahim,Thank you for taking the time to share your recent experience with us. It is through guests' feedback that we continue to improve upon the service we provide.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was satisfactory. The bed was extremely uncomfortable but it was only for one night. New mattress/bed recommended. Also, upon requesting an early checkin the day before arrival one attendant explained that if he did not assign a room at that very moment (the day before my arrival) then I might not be given a room at all (as if I might arrive at the hotel, as per my reservation on the day of, and they could be over-booked and I not be given a room at all). I found this comment to be very odd and as a bit of a threat - my reservation was paid for and approved and there’s never been an experience where I arrived for my check in and my stay wasn’t honoured. Reminded me a bit too much of how flights can be overbooked. Not a nice feeling when travelling in… Aside from these small items, the stay was great. Will go again.
Stayed 1 night in Sep 2023
Response from Sam on 9 Sept 2023
Dear Valued guest,Thank you very much for staying with. Thank you very much for your constructive feedback about the mattress, definitely we will be looking into it.The reason your booking was not allocated to a specific room days before the arrival date is to avoid any unseen circumstances that might happen to a room from a previous booking. We all are looking forward to welcoming you back again to the hotel soon.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Sam on 7 Sept 2023
Dear Michelle,Thank you very much for staying with us.We all look forward to welcoming you again soon.

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 4 nights in Aug 2023
Response from Sam on 7 Sept 2023
Dear Michael,Thank you very much for staying with us.We all look forward to welcoming you again soon.

8/10 Good

Gaetan

Liked: Cleanliness, staff & service, property conditions & facilities
Was great and clean
Stayed 2 nights in Sep 2023
Response from Fahim H. on 4 Sept 2023
Dear Gaetan,We appreciate you taking the time to share your positive stay experience with us. We wish to welcome you back when travel brings you back to the area. Regards,Fahim H. ShovonFront Office SupervisorDelta Hotels by Marriott Prince Edward

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property but if your planning on staying a couple nights I’d advise to look a little farther from the down town core . Close to 500 taxes in is a little steep
Stayed 1 night in Sep 2023
Response from Fahim H. on 4 Sept 2023
Dear Jonathan,We appreciate you taking the time to share your positive stay experience with us. Our rates reflect the basic supply and demand in the market with the occupancy within the hotel and summer has been the busiest season of all. If your dates are flexible, please do not hesitate to reach out to us and we can assist you to make a reservation when rates are lower. We wish to welcome you back when travel brings you back to the area. Regards,Fahim H. ShovonFront Office SupervisorDelta Hotels by Marriott Prince Edward

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Fahim H. on 4 Sept 2023
Dear Randy,We appreciate you taking the time to share your positive stay experience with us. We wish to welcome you back when travel brings you back to the area. Regards,Fahim H. ShovonFront Office SupervisorDelta Hotels by Marriott Prince Edward

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Sep 2023
Response from Fahim H. on 4 Sept 2023
Dear Sabrina,We appreciate you taking the time to share your positive stay experience with us. We wish to welcome you back when travel brings you back to the area. Regards,Fahim H. ShovonFront Office SupervisorDelta Hotels by Marriott Prince Edward

10/10 Excellent

Rhynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service in restaurant was slow.
Stayed 1 night in Aug 2023
Response from Fahim H. on 4 Sept 2023
Dear Rhynda,We appreciate you taking the time to share your positive stay experience with us. We wish to welcome you back when travel brings you back to the area. Regards,Fahim H. ShovonFront Office SupervisorDelta Hotels by Marriott Prince Edward

8/10 Good

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property showing its age a bit but very well run and very welcoming and accommodating staff. The location does not get any better if you are travelling to Charlottetown.
Stayed 5 nights in Aug 2023
Response from Sam Zaghloul on 31 Aug 2023
Dear Lance,Thank you very much for your stay with us and we all look forward to welcoming you again.We will be having an extensive hotel renovation next year.

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fabulous stay. Definitely staying again
Stayed 1 night in Aug 2023
Response from Sam Zaghloul on 29 Aug 2023
Dear Lauren,Thank you very much for your stay with us and we all look forward to welcoming you again.

10/10 Excellent

Li

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Sam Zaghloul on 29 Aug 2023
Dear Li,Thank you very much for your stay with us and we all look forward to welcoming you again.

6/10 Okay

Holleigh

Travelled with family
Liked: Staff & service
Overall for the price of our room I expected something nicer. Our duvet had stains, and a dried blood under the sheet.
Stayed 1 night in Aug 2023
Response from Sam Zaghloul on 28 Aug 2023
Dear Holleigh,Sorry to hear about your experience we all hope to see you soon so show you the true hospitality that we are proud of providing.

4/10 Poor

Anthony

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Don't bring a car
It was like staying at a third world resort. Most of the front desk staff and bar staff had English as a second language Cable TV stopped showing Fox news but nothing was done to remedy the situaiton - probably because the staff did not understand simple English. I expect language issues when travelling overseas but not in Canada or the US Parking was difficult because the "system" was inoperative - this just added to the loack of response from the staff. Room was comfortable - maid service was good but this is not up to Marriott standards for staff that can communicate
Stayed 5 nights in Aug 2023
Response from Sam Zaghloul on 22 Aug 2023
Dear Anthony,Thank you very much for your feedback. We apologies for not being up to your expectation.We hope we would be at your next visit.

10/10 Excellent

Irene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. Walking distance to dinning and shows.
Stayed 2 nights in Aug 2023
Response from Sam Zaghloul on 21 Aug 2023
Dear Irene,Thank you very much for staying with us, we all look forward to welcoming you back again soon.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with all the amenities. Staff was fantastic. Great location within walking distance of all the Charlottetown hotspots. I highly recommend the Delta!
Stayed 2 nights in Aug 2023
Response from Sam Zaghloul on 21 Aug 2023
Dear Karen,Thank you very much for staying with us, we all look forward to welcoming you back again soon.

8/10 Good

shauna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were super friendly and helpful. There was little to no signage to direct us to the pool. The hot tub was nice and hot but the jets were somewhat weak.
Stayed 1 night in Aug 2023
Response from Sam Zaghloul on 21 Aug 2023
Dear Irene,Thank you very much for staying with us, we all look forward to welcoming you back again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Excellence
Stayed 1 night in Aug 2023
Response from Sam Zaghloul on 21 Aug 2023
Dear Mary,Thank you very much for staying with us, we all look forward to welcoming you back again soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Priximity to downtown
Stayed 4 nights in Aug 2023
Response from Sam Zaghloul on 21 Aug 2023
Dear Michael,Thank you very much for staying with us, we all look forward to welcoming you back again soon.

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location to walk around the waterfront
Stayed 1 night in Aug 2023
Response from Sam Zaghloul on 15 Aug 2023
Dear Rene,Thank you very much for staying with us.

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so helpful & amazing! We really enjoyed our stay at the hotel!
Stayed 3 nights in Aug 2023
Response from Sam Zaghloul on 15 Aug 2023
Dear Jill,Thank you very much for staying with us.

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Aug 2023
Response from Sam Zaghloul on 15 Aug 2023
Dear Patrick,Thank you very much for staying with us.