Lobby

Reviews of DoubleTree by Hilton Hotel Charlottesville

4 out of 5
DoubleTree by Hilton Hotel Charlottesville
990 Hilton Heights Rd, Charlottesville, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 428 out of 1007 reviews" "
Rating 8 - Good. 286 out of 1007 reviews" "
Rating 6 - Okay. 132 out of 1007 reviews" "
Rating 4 - Poor. 91 out of 1007 reviews" "
Rating 2 - Terrible. 70 out of 1007 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Keturah

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Keturah,Thank you for your short, yet wonderful review. It was a pleasure to welcome you to DoubleTree by Hilton Hotel Charlottesville and we look forward to welcoming you back for another great visit.

6/10 Okay

Shan

Travelled with family
Liked: Amenities
The area is lovely and the staff were usually very friendly and helpful but the room was slightly dirty and the hallway was worse. Overall on ok stay.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Shan,We appreciate your recent feedback of our property. Thank you for taking a moment to share your thoughts with us. It saddens us to hear that you did not have an ideal experience. We are sorry we did not meet your expectations. We will discuss your review with the housekeeping staff. Your feedback is appreciated, and our team considers it an opportunity to continually improve. We hope that you consider staying with us again.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Property is clean and quiet, Pool is great, fantastic bar and lobby area
Stayed 2 nights in Feb 2024
Response from General Manager on 25 Mar 2024
Dear John,Thank you for choosing DoubleTree by Hilton Hotel Charlottesville! We're glad our clean, quiet rooms provided you with the ideal place to rest. It's also great to know that you enjoyed the pool and bar. Please come see us again soon.

10/10 Excellent

Anders

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there on St Patrick’s Day; checked in late and Natasha was super kind and very helpful. Megan, the bartender, was also really great; we stopped in for a late drink after the pool and she helped us find a nice wine to enjoy.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Anders,Thank you for your positive feedback while staying with us at DoubleTree by Hilton Hotel Charlottesville. We are thrilled to hear that our staff were able to meet your needs. Natasha and Megan will be delighted to hear your kind comments. On behalf of our team, we hope you will consider visiting again in the future.

6/10 Okay

Beverly

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property could use a major remodel…terrible bathroom with old stained tile/grout. No sound proofing and noisy teens running up and down late at night. Clinging in bath was patched, but work not finished. I expected more from a Hilton property. Oh - and lousy coffee to boot.
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Beverly,Thank you for your review. We appreciate that you took the time to share your recent experience; however, we do find it very distressing. Our primary goal is always to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so improvements can be made. In the future, we hope you consider returning and giving us another chance to impress you.

8/10 Good

William Albert

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in nice property
Stayed 2 nights in Mar 2024
Response from General Manager on 15 Mar 2024
Dear George,Thank you for choosing DoubleTree by Hilton Hotel Charlottesville! We're glad you found our check-in process smooth and enjoyed our property's charm. Our priority is your satisfaction, and we're thrilled to meet your expectations. We can't wait to host you again for another enjoyable stay.

6/10 Okay

Mark

Travelled with partner
Disliked: Staff & service, amenities
The rooms were clean, check in was good but the lounge bar pricing was very inconsistent. Buyer beware, drinks go from $12.00 to $25.00 for the same drink depending on the day.
Stayed 3 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Mark,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, so we're thrilled that was the case for you. However, we offer our sincere apologies if the service you received from our entire team was anything short of exceptional and for any inconsistencies you experienced at the bar. Your comments have been duly noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.

10/10 Excellent

Kristin

Stayed 2 nights in Mar 2024

10/10 Excellent

Ezequiel, Harrisburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and good location
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Ezequiel,It is always a pleasure to hear from our guests, so thank you for taking the time to leave a review. We are honored to have earned a perfect rating. It is delightful to read that our location made a positive impact on your experience with us. It was a pleasure to have had you as a guest, and we look forward to welcoming you back.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Looks good! Nice place
Response from General Manager on 2 Mar 2024
Dear Paul,Thank you for your kind words. We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.

10/10 Excellent

Linda

Travelled with family, Travelled with pets
Was nice, clean and a good pet friendly hotel. Restaurant downstairs had good food for takeout in our case.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Linda,We're delighted you enjoyed so much about your stay at DoubleTree by Hilton Hotel Charlottesville. Thank you for highlighting our attention to cleanliness, pet-friendly property, and delicious food selections. Welcoming you back would be a pleasure, so please return soon for another fantastic time.

2/10 Terrible

QIHENG

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Alot of bugs,rushing me to checkout
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Qiheng,Guest feedback is always appreciated and welcome, so thank you for sharing your comments. What you have described is not a typical experience on our property, and we were quite surprised to read your remarks. Our property is routinely serviced by a professional pest management company to ensure that these are not concerns our guests have. That said, we have notified them of your remarks so that they can ensure everything is as it should be. We hope to have another opportunity to welcome you back and impress you with the stay you expected.

10/10 Excellent

Devin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here. Everything was great. Other than we had booked a king bed and once we got there, we had two double beds, but that was no big deal. All the staff we encountered was great, and the food at Route 29 was amazing
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Devin,It was such a pleasure to welcome you to DoubleTree by Hilton Hotel Charlottesville! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our tasty offerings is always appreciated as well. Please know for future reference that when booking through a third-party site, room assignments and requests are subject to change based on availability. Thank you for your great review and perfect rating, and we hope you return soon!

10/10 Excellent

Vinayak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property,good and helpful staff .Nice,clean,spacious rooms.
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Vinayak,Thank you so much for choosing to stay with us at DoubleTree by Hilton Hotel Charlottesville. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. It's also great to read our commitment to maintaining clean, comfortable accommodations shone through during your visit. The pleasure was all ours, and we hope you'll choose us again in the future.

8/10 Good

Ron

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to book. Efficient staff. Clean rooms
Stayed 1 night in Jan 2024
Response from General Manager on 26 Jan 2024
Dear Michele,It was a pleasure having you stay with us. We are thankful for your thoughtful comments regarding our hotel's efficiency and cleanliness. Thanks for letting us know about your visit. We are excited to welcome you back again the next time you are in Charlottesville!

2/10 Terrible

Stephanie

Travelled with partner
Disliked: Staff & service
Front desk staff was the worst Ive ever experienced. Had a billing problem after check out and was hung up on when I inquired about the issue 2 days later... which was in the hotel's error, not my own. I wont be booking here again.
Response from General Manager on 24 Jan 2024
Dear Stephanie,Please accept our sincere apology for the level of service you experienced with our front desk team. This is unacceptable, and we will follow up immediately and take any necessary action to ensure this does not happen again. Regarding billing, please get in touch with Expedia.com, as your reservation was created through them. Thank you for making your voice heard.

10/10 Excellent

michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Leilani

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
There were minor problems with our rooms bathroom area that were an eyesore but did not affect the use of the bathroom. Pool was warm and it pleasant to be in.
Stayed 3 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Leilani,Thank you for your feedback. We're glad you enjoyed our warm and pleasant pool during your stay. However, we apologize for the minor issues in the bathroom. We take pride in our facility's maintenance and will address these concerns to ensure a more polished and comfortable experience for our guests. Your comfort and satisfaction are important to us, and we appreciate you bringing this to our attention. We look forward to welcoming you back to DoubleTree by Hilton Hotel Charlottesville and providing a stay that fully meets your expectations.

10/10 Excellent

Richard, Forest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

thomas, oak hills

Stayed 1 night in Jan 2024

2/10 Terrible

Mario

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

David

Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property worked out well for my neefs! Clean, quiet and comfortable place to get a good nights sleep!
Stayed 2 nights in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Jane,Thank you for choosing DoubleTree by Hilton Hotel Charlottesville and for taking the time to leave your lovely, five-star review. We are delighted our clean, comfortable accommodations were just what you needed for a good night's sleep. It would be a pleasure to welcome you back again someday.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Ava

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The door didn’t close, you had to pull it hard. The faucet in the bathroom sink was broken. Trust to turn it off turned the faucet back on
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Dear Ava,Thank you for sharing your experience. We appreciate the details you provided regarding the door and bathroom faucet issues. Rest assured that we will address these concerns promptly to ensure they are resolved. We hope to have the opportunity to offer you a more seamless experience on your next visit.

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel located next to Sam’s Club. The property was updated recently and has a couple other updates coming soon. Beds were comfy but bathrooms were a little dated. Hot water was an issue and took a while to warm up in the shower, a couple minutes.
Stayed 4 nights in Dec 2023
Response from General Manager on 13 Dec 2023
Dear Morgan,Thank you so much for the high rating. We're so happy to know that our comfy beds, as well as our prime location, left a positive impression on you. Please come back and join us again soon.

10/10 Excellent

Tessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!!
Stayed 2 nights in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Tessa,We're delighted you enjoyed your stay at DoubleTree by Hilton Hotel Charlottesville! Thank you for your kind review. Please come see us again soon.

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful property with very nice staff! It was very affordable and very updated,modern. There was such a pretty view!
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Dear Erin,Thank you for your five-star review! We're delighted you enjoyed your stay at our beautiful and modern property. It is thrilling for our team to be recognized for their excellent service. We look forward to welcoming you back to DoubleTree by Hilton Hotel Charlottesville!

10/10 Excellent

June

Stayed 1 night in Dec 2023

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Chris

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property in nice area on the outskirts of Charlottesville. Housekeeping was a little off, but staff were very intent on remedying issues.
Stayed 1 night in Dec 2023
Response from General Manager on 10 Dec 2023
Dear Chris,It's always a pleasure hearing from our guests. We're glad our beautiful property and helpful desk staff impressed you, and we look forward to your next visit.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ching-Wei, Homewood

Stayed 1 night in Dec 2023

10/10 Excellent

Meron

Stayed 1 night in Dec 2023

10/10 Excellent

Henry, Massanutten

Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I personally never stayed at a Hilton, but I loved the ambience it was giving as soon as I walked through the doors. The staff were friendly and very helpful. My room was amazing! It was clean and comfortable. After a long day of traveling, it was nice to walk into a place that was taken care of and all I had to do was lay down and relax. The location is convenient to the shopping centers and food!
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Kimberly,Thank you for sharing your delightful experience at DoubleTree by Hilton Hotel Charlottesville! We're thrilled to hear that your room's ambiance, cleanliness, and comfort provided a relaxing respite after your travels. It's lovely to know our team's friendly and helpful service contributed to your positive impression. We're also glad that our convenient location enhanced your stay. It was a pleasure to have you stay with us, and we look forward to seeing you again soon!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk, restaurant and bar staff were all extremely friendly and helpful.
Stayed 4 nights in Sep 2023
Response from General Manager on 29 Nov 2023
We are delighted to hear that you enjoyed the hospitality of our front desk, restaurant, and bar staff. Providing friendly and helpful service is a top priority for us, and we appreciate you sharing your experience. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing DoubleTree by Hilton Hotel Charlottesville.

10/10 Excellent

MICHELLE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Marty

Staff was excellent
Stayed 2 nights in Nov 2023
Response from General Manager on 19 Nov 2023
Dear Marty,Thank you for your excellent review. We're delighted to hear that our team provided you with outstanding service. We appreciate your feedback and look forward to welcoming you back to DoubleTree by Hilton Hotel Charlottesville for another enjoyable experience.

6/10 Okay

Jessica

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
There was food on the sheets in the one bed. Also a coffee stain on the floor by the elevator that was there when we arrived and still there when we left. Front desk staff was friendly.
Stayed 2 nights in Nov 2023
Response from General Manager on 16 Nov 2023
Dear Jessica,Thank you for your feedback. We're glad you found our front desk staff friendly, and we apologize for the issues you encountered. Your comments help us improve, and we look forward to welcoming you back for a more polished experience.

4/10 Poor

Ann

Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Stayed 1 night in Nov 2023