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Reviews of Best Western Plus Waynesboro Inn & Suites Conference Center

2.5 out of 5
Best Western Plus Waynesboro Inn & Suites Conference Center
109 Apple Tree Ln, I-64, Exit 94, Waynesboro, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 502 out of 1001 reviews" "
Rating 8 - Good. 333 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

John

Stayed 1 night in Mar 2024
Response from Missy, GM on 13 Mar 2024
Thank you for taking the time to review your most recent stay, John. We would welcome any feedback you'd be willing to provide regarding what could have turned this stay into a 5/5 experience. We hope you will consider sharing your thoughts, as well as choosing our property again in the future.

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Everything was great except there was no breakfast like eggs and sausage as expected. Just stale biscuits and gross cereal. But there was a nice waffle station!
Stayed 1 night in Mar 2024
Response from Missy, GM on 5 Mar 2024
Thank you for taking the time to review your most recent stay, Chris. We're happy to hear that everything was great overall. We apologize for your breakfast experience. On that one morning, our breakfast attendant had an emergency, and our backup was not available. Our team put out as many breakfast items as we could, but unfortunately on that morning, we were not able to offer our delicious hot menu items. We assure you that this was a one-time occurrence, and our guests typically enjoy a well-stocked hot buffet breakfast, with a friendly attendant!

8/10 Good

kenneth

Stayed 1 night in Feb 2024
Response from Missy, GM on 4 Mar 2024
Thank you for taking the time to review your most recent stay, Kenneth. We're glad to see that you enjoyed your experience, and we hope to welcome you back again soon!

10/10 Excellent

Wolfgang

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly. No hassle. Polite and helpful staff.
Stayed 2 nights in Feb 2024
Response from Missy, GM on 15 Feb 2024
Thanks for the great review, Wolfgang. We're thrilled that you and your furry friend experienced such a hassle-free stay with us. We hope to welcome you back again soon!

10/10 Excellent

Brandon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The old guy makes me feel weird great staff and service besides him.
Stayed 1 night in Jan 2024
Response from Missy, GM on 5 Feb 2024
Thank you for the 5/5 review, Brandon. We're glad that you enjoyed your experience with us!

8/10 Good

Italo

Liked: Cleanliness, amenities, property conditions & facilities
Overall good experience
Stayed 2 nights in Dec 2023
Response from Missy, GM on 28 Jan 2024
Thank you for the great review, Italo. We're happy to hear that you enjoyed your overall experience! We hope to welcome you back again soon.

10/10 Excellent

Bianca, Virginia Beach

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loooove the breakfast?
Stayed 2 nights in Jan 2024
Response from Missy, GM on 28 Jan 2024
Thank you for the great review, Bianca. We're thrilled that you enjoyed your stay, and especially our delicious breakfast!

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities
Total F. Fire alarm went off at 10:30pm. All guests had to vacate the hotel, many in their pajamas, and stand in sub freezing temps and high wind. After 15-20 minutes of standing in the cold guests began to enter the lobby as it had become clear there was no fire, but guests werent yet allowed to return to their rooms. The hotel staff couldnt turn off the fire alarm so guests had to endure the piercing sound of the alarm in the lobby. The cause for the alarm was a sprinkler that went off in a 2nd floor room, soaking the guests in that room including two very young children. Their parents had them wrapped in towels in the lobby to attempt to dry them. They were shivering. The hotel couldnt shut off the sprinkler, either, so water came through the 1st floor hallway ceiling like a waterfall. Guests finally returned to their rooms around 11:30pm, despite no announcement from hotel staff. But to make it to the staircase guests had to walk through the waterfall. I, like everyone else, got soaked. Then, at midnight as i had just dozed off to sleep my room phone rang. A hotel staff person said there was a noise complaint against my room. I said i was sleeping and in the room alone. He replied by saying he made a mistake and called the wrong room. An awful experience all around. However, i stayed at the hotel last year and had a fine time.
Stayed 1 night in Jan 2024
Response from Missy, GM on 17 Jan 2024
We fully understand how frustrating this experience was, and we sincerely apologize for the inconvenience. Our sprinkler system was triggered by a negligent guest, which in turn triggered the fire alarm. In countless decades in the hospitality industry, we have never experienced this before. By law, we are not allowed to turn off the fire alarm until the Fire Department has determined it is safe to do so. Once they gave us the go-ahead, we immediately silenced the alarm. All of these systems are in place to keep our guests safe. But again, we sincerely apologize for the inconvenience.

10/10 Excellent

Juan

Stayed 2 nights in Dec 2023
Response from Missy, GM on 28 Jan 2024
Thanks for the 5/5 review, Juan - we're thrilled that you enjoyed your experience!

10/10 Excellent

Erin

Stayed 1 night in Dec 2023
Response from Missy, GM on 4 Jan 2024
Thanks for the 5/5 review, Erin - we're thrilled that you enjoyed your experience!

8/10 Good

Stanislav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At midnight the fire alarm in the hotel went off. It was very noisy. Someone must have lit a cigarette in the hotel room. The hotel is conveniently located near the highway. I like the service in this series of hotels.
Stayed 1 night in Dec 2023
Response from Missy, GM on 4 Jan 2024
Thank you for taking the time to review your recent stay, Stanislav. We apologize for the inconvenience of the safety alarm being triggered so late. We are glad to hear, however, that you enjoyed our convenient location, and friendly service. We hope you will consider staying with us again in the future!

10/10 Excellent

Natalie

Stayed 1 night in Dec 2023
Response from Missy, GM on 13 Dec 2023
Thanks for the 5/5 review, Natalie! We're thrilled that you had such a great experience, and we hope to welcome you back again soon!

10/10 Excellent

William

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Missy, GM on 5 Dec 2023
Thank you for the 5/5 review, William! We're happy to hear that you had such a great experience!

8/10 Good

Lisa

Travelled with family
Liked: Staff & service, amenities
The property seemed a little dated but overall it was clean and comfortable. May need to repair a few pieces of furniture and the closet doors.
Stayed 3 nights in Nov 2023
Response from Missy, GM on 28 Nov 2023
Thank you for taking the time to review your most recent stay, Lisa. We appreciate the feedback, and will use it to improve the experience for our guests moving forward.

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here 5 or 6 times when we come to visit our daughter it is convenient to our daughter and dining
Stayed 1 night in Nov 2023
Response from Missy, GM on 27 Nov 2023
Thanks for the great review, Harold! We're happy to hear that we're your "home away from home", when visiting your daughter. We look forward to welcoming you back for your next visit!

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for the price
Stayed 1 night in Nov 2023
Response from Missy, GM on 27 Nov 2023
Thanks for the 5/5 review, Rhonda! We're thrilled that you enjoyed your experience and our competitive rates. Come see us again soon!

10/10 Excellent

Malina

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Missy, GM on 22 Nov 2023
Thanks for the 5/5 review, Malina! We're thrilled that you had such a great experience, and we hope to welcome you back again soon!

8/10 Good

Chantal

Stayed 1 night in Nov 2023
Response from Missy, GM on 6 Dec 2023
Thanks for the good review, Chantal. We're glad that you enjoyed your experience, and we hope to welcome you back again soon!

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Missy, GM on 16 Nov 2023
Thank you for your review, Kimberly. We're sorry that we did not exceed your expectations. We would gladly welcome any further feedback.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location just off the interstate and lots of eating options, room was spacious and clean
Stayed 1 night in Nov 2023
Response from Missy, GM on 13 Nov 2023
Thanks for the great review, Mark! We're happy that you enjoyed our great location and clean, newly-renovated rooms. We hope to welcome you back!

10/10 Excellent

Kimberly

Stayed 1 night in Nov 2023
Response from Missy, GM on 5 Dec 2023
Thanks for the 5/5 review, Kimberly! We're thrilled that you enjoyed your experience!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Missy, GM on 4 Nov 2023
Thanks for the 5/5 review, Robert! We're thrilled that you enjoyed your experience!

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Missy, GM on 30 Oct 2023
Thank you for the review. We're glad you enjoyed your experience!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Missy, GM on 30 Oct 2023
Thanks for the 10/10 review, Michelle. We're thrilled that you had such a great experience!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfy and clean. The breakfast was great! We enjoyed our stay.
Stayed 1 night in Oct 2023
Response from Missy, GM on 26 Oct 2023
Thanks for the great review, Sandra! We're thrilled that you enjoyed our delicious breakfast, and clean, comfortable rooms. We look forward to welcoming you back again soon!

8/10 Good

Phillip

Stayed 1 night in Oct 2023
Response from Missy, GM on 14 Nov 2023
Thanks for the great review, Phillip. Come see us again soon!

10/10 Excellent

julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was clean and beds very comfortable. Staff was friendly.
Stayed 1 night in Oct 2023
Response from Missy, GM on 25 Oct 2023
Thank you for the 10/10 review, Julie. We're thrilled to hear how much you enjoyed your experience, especially our clean rooms, comfortable beds, and friendly team! We hope to welcome you back again soon!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Missy, GM on 23 Oct 2023
Thanks for the 10/10 review, Nicholas. We're thrilled that you enjoyed such a great experience with us!

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Oct 2023
Response from Missy, GM on 23 Oct 2023
Thank you for the great review, Annette. We're so glad that you enjoyed your experience; especially our clean, comfortable guestrooms. We hope to welcome you back again soon!

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property!
Stayed 1 night in Oct 2023
Response from Missy, GM on 23 Oct 2023
Thanks for the 5/5 review, Tim! We're thrilled that you had such a great experience, and we hope to welcome you back again soon!

10/10 Excellent

Lestryne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waynesboro
Friendly staff clean hotel good breakfast
Stayed 1 night in Oct 2023
Response from Missy, GM on 21 Oct 2023
Thanks for the 10/10 review, Lestryne! We're thrilled that you enjoyed our friendly staff, clean rooms, and hot buffet breakfast. Come stay with us again soon!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Missy, GM on 19 Oct 2023
Thanks for the 5/5 review, Rachel. We're thrilled that you had such a great experience! We hope to welcome you back again soon.

10/10 Excellent

Lavonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m sure I’ll be back….
Comfortable and clean. Needs some updating. Staff was great..kind, polite and helpful.
Stayed 2 nights in Oct 2023
Response from Missy, GM on 16 Oct 2023
Thanks for the 10/10 review, Lavonne! We're thrilled that you enjoyed our comfortable and clean rooms; and friendly staff. We're glad to hear that you'll be back!

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front staff was so helpful! Shout out to Brittany, Thank you so much with your help & kindness!
Stayed 1 night in Oct 2023
Response from Missy, GM on 16 Oct 2023
Thanks for the awesome review, Sharon! We're happy to hear that you enjoyed your experience, and especially our friendly Front Desk team. And we agree - Brittney is awesome! We look forward to welcoming you back in the future.

10/10 Excellent

Meredith

Stayed 1 night in Oct 2023
Response from Missy, GM on 16 Oct 2023
Thanks for the 10/10 review, Meredith! We're thrilled that you enjoyed your experience, and we hope to welcome you back soon!

10/10 Excellent

young s

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Missy, GM on 16 Oct 2023
Thanks for the 5/5 review, young s - we're thrilled that you enjoyed your experience! Come see us again soon!

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay and the staff was great
Stayed 1 night in Oct 2023
Response from Missy, GM on 30 Oct 2023
Thanks for the great review, Beverly! We're so glad to hear that you enjoyed your stay, especially our friendly staff. We hope to welcome you back again soon!

8/10 Good

Jen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place hot water sucked though
Stayed 1 night in Oct 2023
Response from Missy, GM on 9 Oct 2023
Thank you for taking the time to review your most recent stay, Jen. We're glad that you had an overall good experience, and enjoyed our beautiful property. We will mention your water concern to our Maintenance team.

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Good hotel clean rooms nice pool
Stayed 3 nights in Sep 2023
Response from Missy, GM on 9 Oct 2023
Thanks for the 10 out of 10 review, Joshua! We're thrilled that you had such a great experience, and enjoyed our clean rooms and awesome pool. Come stay with us again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
our favorite place to stay in Waynesboro
There was no one at the check in desk when we arrived as clerk was working alone and delivering towels to a guest room we had to wait 10 Min for her to return and get checked in. The desk clerk apologized for being away but she was working without help and doing more than her job to make guests comfortable
Stayed 1 night in Sep 2023
Response from Missy, GM on 2 Oct 2023
Thank you for taking the time to review your most recent stay - we're happy to hear that we're your favorite hotel in Waynesboro! We apologize that you experienced a wait during check-in, as that is normally a very quick process. We will share your feedback with team. We look forward to welcoming you back soon!

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Missy, GM on 4 Oct 2023
Thank you for reviewing your most recent stay, Sharon. We'd welcome any additional feedback as to how we could have turned your 6/10 experience into a 10/10 one!

10/10 Excellent

Charmonique

Liked: Property conditions & facilities, room comfort
Check in was excellent. Staff was super friendly. Great views of the mountains.
Stayed 1 night in Sep 2023
Response from Missy, GM on 27 Sept 2023
Thank you for the 10/10 review, Charmonique. We're thrilled that you enjoyed your experience!

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Missy, GM on 19 Sept 2023
Thanks for the 10 out of 10 review, Xavier! We're thrilled that we exceeded your expectations, and we hope to see you again soon!

8/10 Good

Alfred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good experience. Great location and Dining within walking distance. Only thing we didn't like is the lack of Bar soap in the Bath. Citrus soap and lotion dispensers in the Shower so better bring your own.
Stayed 1 night in Sep 2023
Response from Missy, GM on 14 Sept 2023
Thank you for taking the time to review your most recent stay, Alfred. We're happy to hear that you had an overall good experience, and that you especially enjoyed our convenient location! Your constructive feedback helps us improve our guests' experiences moving forward. Come see us again soon!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Missy, GM on 5 Sept 2023
Thanks for the 10/10 review, Cathy. We're thrilled that you had such a great experience with us, and we hope to welcome you back again soon!

10/10 Excellent

Linda

Stayed 1 night in Aug 2023
Response from Missy, GM on 14 Sept 2023
Thanks for the 5/5 review, Linda - we're thrilled that you had such a great experience! We hope to welcome you back again soon.

8/10 Good

Geovani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
great service very well located very clean
Stayed 1 night in Aug 2023
Response from Missy, GM on 25 Aug 2023
Thanks for the great review, Geovani! We're so glad that you enjoyed your experience, especially our great location, friendly service, and clean property. We hope to welcome you back again soon!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Missy, GM on 22 Aug 2023
Thanks for the 10/10 review, Cathy. We're thrilled that you had such a great experience, and hope to welcome you back again soon!

8/10 Good

Bobby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast sucked
Room, staff, business were great. The breakfast looked so bad that we ate at Cracker Barrel. The white sausage and frozen egg rounds were gross.
Stayed 1 night in Aug 2023
Response from Missy, GM on 20 Aug 2023
Thank you for taking the time to review your most recent experience, Bobby. While we're happy to hear that you enjoyed your stay overall, we sincerely apologize for your breakfast experience. We're surprised to hear this, since all of our breakfast items are cooked thoroughly before serving, and we usually receive great feedback! We will still review your feedback with our team to see if there is a way we can improve. Thank you again.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in .
Stayed 1 night in Aug 2023
Response from Missy, GM on 18 Aug 2023
Thank you for the great review, Jeffrey. We're glad that you enjoyed your stay, especially our easy check-in process. Come see us again soon!