Suite, 1 Double Bed | In-room safe, desk, blackout curtains, iron/ironing board
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Reviews of SpringHill Suites by Marriott Charlotte Ballantyne

3 out of 5
SpringHill Suites by Marriott Charlotte Ballantyne
12325 Johnston Rd, Charlotte, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 508 out of 790 reviews" "
Rating 8 - Good. 187 out of 790 reviews" "
Rating 6 - Okay. 48 out of 790 reviews" "
Rating 4 - Poor. 29 out of 790 reviews" "
Rating 2 - Terrible. 18 out of 790 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Angel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very pleasant and the staff were so nice. We did have neighbors that were smoking marijuana and banging on the walls throughout the night however, that’s not the hotels fault. Will definitely be visiting again!
Stayed 2 nights in Apr 2024
Response from Allison Mills, GM on 8 Apr 2024
Thank you for choosing to stay with us. We are a non-smoking facility and we do apologize that you experienced this during your stay.

8/10 Good

Aleksandar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped over for a night on my way to Florida. Plenty of room. Enough beds for a whole family. Breakfast was good.
Stayed 1 night in Mar 2024
Response from Rikev Patel on 4 Apr 2024
Thank you for your review! We are glad you enjoyed your stay with us. We are glad that you enjoyed the breakfast! We hope to see you soon!

4/10 Poor

Tiffany

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
There was a bug infestation problem at this location. The bugs were small 1/4 inch, flat beetle like bugs. There were at least 5 that I killed. This is the worst part. When i atrived home and was unpacking my luggage one of thr bugs flew out and headed straight to my daughters room. Will NEVER NEVER NEVER stay here again.
Stayed 3 nights in Mar 2024
Response from Rikev Patel on 3 Apr 2024
Thank you for taking the time for a review. We sincerely apologize for the bug issues that you encountered. We have since proceed and had a pest control company come out and treated the room. We hope that you will give us another chance.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, friendly and clean. I would definitely stay here, again.
Stayed 1 night in Mar 2024
Response from Allison Mills, GM on 1 Apr 2024
We love that you loved your stay with us! We look forward to seeing you again on your next visit to Charlotte!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.
Stayed 2 nights in Mar 2024
Response from Allison Mills, GM on 30 Mar 2024
Thank you for your Excellent review! We look forward to seeing you again!

8/10 Good

Maurice

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was great that we were able to check in and our room was ready for us @ 8AM on the day of our arrival.
Stayed 4 nights in Mar 2024
Response from Rikev Patel on 25 Mar 2024
Thank you for review! We are glad that we were able to accommodate your early check in and that you enjoyed your stay

10/10 Excellent

Kacey

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Massive room
Stayed 1 night in Mar 2024
Response from Rikev Patel on 24 Mar 2024
Thank you for your review! We are glad that you enjoyed your stay! We hope to see you again soon!

8/10 Good

Siera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Rikev Patel on 19 Mar 2024
Thank you for your review! We are glad you enjoyed your stay! We hope to see you again in the near future!

8/10 Good

Miguel, Scranton

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in the southern Charlotte area.
Stayed 3 nights in Mar 2024
Response from Allison Mills, GM on 5 Mar 2024
Thank you for staying with us! We are so happy to hear you enjoyed your stay!

8/10 Good

Merly

Stayed 1 night in Feb 2024
Response from Rikev Patel on 21 Mar 2024
Thank you for review! We hope to see you in the near future!

6/10 Okay

Jarryd

Business traveller, Travelled with partner
Liked: Cleanliness
Rooms smell like they need new carpeting
Stayed 1 night in Jan 2024
Response from Rikev Patel on 8 Feb 2024
Thank you for your review! We apologize for the carpeting not being up to your expectations! We will use this as a learning tool for the future! We hope to see you again soon in the near future!

10/10 Excellent

tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Rikev Patel on 8 Feb 2024
Thank you for your review! We are glad that you enjoyed your stay! We hope to see you again soon in the near future!

2/10 Terrible

Dana

Disliked: Staff & service
Last night, I had 4 bottle of Aquafina waters charged to my room. I got my receipt today, after flying back home. I called the hotel in hopes of correcting the issue. The young lady who answered the phone was short, and rude. She stated that “The best that she could do is leave a note for the manager to look into. I only work once every two weeks and I don’t know who worked last night.” Her tone was not friendly and she hung up without even finalizing our conversation. All other staff were very hospitable. This part time staff isn’t customer service material.
Stayed 1 night in Jan 2024
Response from Rikev Patel on 29 Jan 2024
Thank you for your review! We sincerely apologize for the issues that occured with the front desk staff. We will use this as a learning opportunity to grow for the future

10/10 Excellent

Tyshelle, Catonsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rikev Patel on 29 Jan 2024
Thank you for your review! We are glad that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Vicki

Stayed 1 night in Jan 2024
Response from Allison Mills on 7 Feb 2024
Thank you for your excellent rating of your stay with us! We look forward to seeing you again!

6/10 Okay

Clarence

Travelled with family and small children
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Rikev Patel on 17 Jan 2024
Thank you for your review! We are glad you enjoed your stay!

8/10 Good

jacqueline

Liked: Cleanliness, property conditions & facilities, room comfort
Good clean friendly hotel
Stayed here before and the hotel is very good super friendly check in and the rooms are very spacious and well equipped. Everywhere is super clean and the bathroom immaculate. Only issue we had was that the hotel was full of young teenagers on a hockey event who took over the entire hotel they were so noisy unruly and out of control and the parents clearly didn’t do anything to control them they were as rowdy and obnoxious. Breakfast was dreadful they all took up the entire area and lobby with nowhere to sit plus there was no food left on the two occasions we went to look. The staff wouldn’t be able to cope with that. Not really fair on full paying guests. I would stay again and recommend providing no groups of sports teams!
Stayed 1 night in Jan 2024
Response from Rikev Patel on 17 Jan 2024
Thank you for your review! We are glad you enjoyed your stay!

2/10 Terrible

Jesus

Stayed 1 night in Jan 2024
Response from Rikev Patel on 6 Feb 2024
Thank you for your review! We are glad that you stay with us. Hope to see you again soon!

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in a great location. Plenty of restaurant and entertainment options either in walking distance or a 5 min drive away.
Stayed 1 night in Jan 2024
Response from Rikev Patel on 17 Jan 2024
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Awesome.
Stayed 1 night in Dec 2023
Response from Rikev Patel on 17 Jan 2024
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Rikev Patel on 17 Jan 2024
Thank you for your review! We are glad you enjoyed your stay!

2/10 Terrible

Rebecca

Disliked: Staff & service, room comfort
Stay elsewhere
The location is convenient and room was spacious, but that’s about it for the good. At 1:30am, even with ear plugs in, i was awoken by the extremely loud heater. I turned it off and then that noise was replaced by the very loud lobby music coming from the entrance (I was in room 208 above that). Herman at the hotel desk answered my first call and said he would look into it…I called back 15 minutes later and he said that not only could he not turn the music off, he couldn’t even turn it down. He gave me the number for the manager which didn’t work. So, I called Hotels.com customer service who was even more rude & unhelpful. The supervisor hung up on me because I said ‘freakin’ ridiculous, yelling at me that I was swearing at her, that’s not a swear word! She literally could hear the music I was complaining about and says, it’s not that loud…are you kidding me?! So I was up for 3 hours in the middle of the night, not able to get hardly any sleep and checked out promptly come sun rise. Ramona at checkout who I complained to about Herman and my terrible night and let her listen to the videos of the noises said she would’ve moved my room as that was awful. She said she would let the manager know, and told me the number Herman gave me was a fax number, but a week later and still no response.
Stayed 1 night in Dec 2023
Response from Rikev Patel on 29 Jan 2024
Thank you for your review! We are sincerely apologize your stay! We will use this as an isolated incident and we can use this a a learning tool for the future!

10/10 Excellent

Eileen, Concord

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely be back. The best hotel I've stayed in a very long time.
Stayed 1 night in Dec 2023
Response from Rikev Patel on 29 Jan 2024
Thank you for your review! We are glad that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Angshuman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay in the Charlotte Ballantyne area. Comfy, spacious room.
Stayed 4 nights in Dec 2023
Response from Rikev Patel on 29 Jan 2024
Thank you for your review! We are glad that you enjoyed your stay! We hope to see you again soon!

8/10 Good

Tamil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. The only thing I did not like was seeing the lady that works in the kitchen come out with gloves on and put her hands in the trash can to push the trash down and with the same gloves on immediately start touching food trays.
Stayed 2 nights in Dec 2023
Response from Rikev Patel on 29 Jan 2024
Thank you for your review! We are glad that you enjoyed your stay! We hope to see you again soon!

8/10 Good

Victoria

Stayed 3 nights in Nov 2023
Response from Allison Mills, GM on 28 Nov 2023
We are delighted to hear that you enjoyed your stay with us!

10/10 Excellent

Alvin

Stayed 2 nights in Nov 2023
Response from Rikev Patel on 29 Jan 2024
Thank you for your review! We are glad that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Tooba

Stayed 1 night in Nov 2023
Response from Rikev Patel on 29 Jan 2024
Thank you for your review! We are glad that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping Center right across the street with a lot of dining options!
Stayed 2 nights in Nov 2023
Response from Allison Mills, GM on 28 Nov 2023
Thank you for your excellent rating of your stay! Thank you for pointing out the multiple dining options located within walking distance of our hotel!

8/10 Good

Bubba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Allison Mills, GM on 28 Nov 2023
We are delighted that you enjoyed your stay with us!

8/10 Good

Teresa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Nov 2023
Response from Rikev Patel on 18 Nov 2023
Thank you for your review! We hope to see you again soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay! Clean and comfy!
I've stayed here for business before and had a nice stay, so decided to book for a personal trip. Great experience all around. I love that the rooms are suites with a sitting area like a "den". Also love the separate toilet room from the shower room, each with a sink. Located right off the highway with a few restaurants nearby.
Stayed 1 night in Nov 2023
Response from Rikev Patel on 13 Nov 2023
Thank you for your review! We are glad that you enjoyed your stay with us!

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023
Response from Rikev Patel on 29 Jan 2024
Thank you for your review! We are glad that you enjoyed your stay! We hope to see you again soon!

6/10 Okay

Cora

Stayed 5 nights in Oct 2023
Response from Allison Mills, GM on 28 Nov 2023
Thank you for sharing your feedback with us!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked about the property was the warm friendly atmosphere and greeting upon entrance.
Stayed 1 night in Oct 2023
Response from Rikev Patel on 28 Oct 2023
Thank you for review! We are glad that you stayed with us! We hope to see you again very soon!

10/10 Excellent

Gennady

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rikev Patel on 1 Nov 2023
Thank you for your review! We are glad that you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Gregory B

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Rikev Patel on 28 Oct 2023
Thank you for review! We are glad that you stayed with us! We hope to see you again very soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Rikev Patel on 24 Oct 2023
Thank you for taking the time to write a review!

10/10 Excellent

armando

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rikev Patel on 24 Oct 2023
Thank you for taking the time to write a review!

4/10 Poor

Dan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The A/C sounded like a car engine when starting and stopping. The toilet wouldnt stop running. Made sleeping inconvenient and restless. Hotel was fully booked so couldnt change rooms.
Stayed 1 night in Oct 2023
Response from Rikev Patel on 24 Oct 2023
Thank you for taking the time to write a review! We apologize for the air conditioning issues. We will use this as a learning tool for the future!

6/10 Okay

Vincent, Uxbridge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
While the staff every single one of them was lovely, helpful, alas breakfast was dreadful, not much choice no bread just bagels
Stayed 3 nights in Oct 2023
Response from Rikev Patel on 19 Oct 2023
Thank you for taking the time to write a view! We apologize that the breakfast was not up to your standard. We will use this as a learning tool for the future

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Allison Mills on 17 Oct 2023
Thank you for rating your stay Excellent! We are delighted that you had a great experience!

10/10 Excellent

Vontavis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Rikev Patel on 10 Oct 2023
Thank you for taking the time to write a review! We are glad that you enjoyed your time with us! We hope to see you again soon in the near future!

8/10 Good

daudshah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 2 nights in Oct 2023
Response from Rikev Patel on 9 Oct 2023
Thank you for your great review! We are glad that you found your stay to be enjoyable. We hope to see again soon!

8/10 Good

Ralph

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel is clean, modern and attractive. Check-in was terrible - said I already had a room when I just arrived; could not find my request for an end room; first gave me a room near the elevator; then said to wait an hour for them to find me a room. Not at all what you might expect or hope for.
Stayed 2 nights in Oct 2023
Response from Rikev Patel on 9 Oct 2023
Thank you for your review! We apologize about the inconvenience about your room. We hope that you will come visit us again soon!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not Ike the bathroom placement at all. Shower room had barely any lighting. The mirror was dark. Tiny toilet room with corner sink splashed water on the floor even when being very cautious with spout handle. TV placement was weird. Overall design could have been much better. Disappointed considering it is a Marriott brand.
Stayed 1 night in Oct 2023
Response from Allison Mills on 8 Oct 2023
Thank you for taking the time to review your stay!

8/10 Good

Sonia, Webster

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
This hotel is recommended overall with many positives such as a convenient location, friendly staff, and very clean. Our shower was not working well throughout our stay and unfortunately never fixed though--very poor water flow and pressure.
Stayed 3 nights in Sep 2023
Response from Allison Mills on 8 Oct 2023
Thank you for sharing your experience with us. We will look in to the shower concern for any future stay and apologize for the inconvenience.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people on top of us kept running and jumping until midnight and the busy road with noisy muffler cars did not allow me to sleep well
Stayed 1 night in Sep 2023
Response from Allison Mills on 5 Oct 2023
Thank you for taking to the time to review your stay with us! We apologize for any noise concerns your experienced. Our parking lot side of our hotel is away from any road noise and we are always happy to accommodate any requests. We hope you will stay with us again when returning to the Charlotte area.

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Husband and I stayed overnight after a panthers game. Check in was easy, the stay was nice but we did have to change rooms due to no hot water. But they were quick to change us over to a different room. We love staying here when we travel to Charlotte, easy drive to the city and cozy rooms.
Stayed 1 night in Sep 2023
Response from Allison Mills on 26 Sept 2023
Thank you for taking the time to review your stay with us. We hope you had an awesome time at the game!

10/10 Excellent

tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Sep 2023
Response from Allison Mills on 25 Sept 2023
Thank you for choosing to stay with us! We are delighted that you had an excellent stay!