Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews of Microtel Inn by Wyndham Charlotte Airport

2 out of 5
Microtel Inn by Wyndham Charlotte Airport
3412 Queen City Drive, Charlotte, NC

Reviews

7.0

Good

Rating 10 - Excellent. 123 out of 413 reviews" "
Rating 8 - Good. 126 out of 413 reviews" "
Rating 6 - Okay. 59 out of 413 reviews" "
Rating 4 - Poor. 40 out of 413 reviews" "
Rating 2 - Terrible. 65 out of 413 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Iris

Didnt like breakfast area. It was dirty
Stayed 1 night in Mar 2024

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
For the price this hotel was very good value. The room was clean and comfortable. I have stayed here before and will stay again.

6/10 Okay

Jave

Travelled with partner
Disliked: Cleanliness, amenities
Fine place for a 'park and fly' if you just need a room with no frills. That said, front desk attendant said to get to lobby 15 minutes prior to shuttle pick up (at the top of every hour). Shuttle was late, then showed up in a mini-van to take 10 persons (plus luggage) to the airport which was VERY dangerous. Beware.
Stayed 1 night in Mar 2024

2/10 Terrible

Elisabeth

Drug use in parking lot. Did not feel safe. Left and was told I could not get refund. Will never stay at any hotel owned by this company
Stayed 1 night in Mar 2024

10/10 Excellent

Ceaton

Liked: Cleanliness, staff & service, property conditions & facilities
Great budget hotel. V clean. Small but perfect for a solo travel.
Stayed 1 night in Mar 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 25 Mar 2024
Thank you for your fantastic review! We're thrilled to hear you found our hotel to be a great budget option, especially for solo travelers. It's wonderful to know we provided a clean and comfortable space for your stay.Solo travelers often appreciate smaller, more manageable accommodations, so we're happy to hear ours fit your needs perfectly.We hope to be your go-to budget hotel in Charlotte again soon!

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
The price for one night was way too much!!
Stayed 1 night in Mar 2024

6/10 Okay

Janine

Travelled with family and small children
Liked: Cleanliness, staff & service
Construction started loud and early so getting my much needed sleep did not happen…
Stayed 1 night in Mar 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 25 Mar 2024
Thank you for your review. We sincerely apologize that construction noise disrupted your sleep and prevented you from getting the rest you needed. We understand how frustrating this can be, especially when traveling.We strive to provide a peaceful and relaxing environment for all our guests. Unfortunately, construction schedules can sometimes be unpredictable. We should have communicated any planned construction to you during the booking process, or upon check-in, to give you the option to choose a quieter room or reschedule your stay. We apologize for this oversight.We are taking steps to improve our communication regarding any potential disruptions to ensure guests are informed in advance.

8/10 Good

LaKishia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 25 Mar 2024
Thank you for rating us !!!!!

8/10 Good

Famalee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a 12 hour layover, this place was nice enough. The room was updated and clean. The sheet had a stain here and there but you can tell they were clean. The with a queen size bed was tiny home/RV tight. However, it was enough room for one 5’2 tall adult and a 5 yr old. Patrick the driver was amazing to us. The young lady at the front desk was as also kind and professional. I would stay here again, for a night.
Stayed 1 night in Mar 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 25 Mar 2024
Thank you for your review! We're happy to hear that our hotel was a comfortable option for your 12-hour layover. It's great to know you found the room updated and clean, even if the sheets had a few minor imperfections.We understand your point about the room size. While some of our rooms are optimized for a more spacious feel, others, like the one you stayed in, prioritize functionality for shorter stays. We appreciate you letting us know that it was still sufficient for you and your child.We're thrilled to hear that Patrick, our driver, and the young lady at the front desk were amazing and professional. We take pride in our staff's dedication to providing excellent customer service. Your kind words will be shared with them both.While a 12-hour layover stay worked well for you this time, we would love to have you experience all our hotel offers for a longer visit in the future.Thank you again for choosing our hotel, and we hope to welcome you back again soon!

8/10 Good

LaKishia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 25 Mar 2024
Thank you for rating us!!!!

8/10 Good

Ebony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms the Hotel was clean and very convenient from the airport with free shuttles to and from the airport.
Stayed 1 night in Mar 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 25 Mar 2024
Thank you for your fantastic review! We're delighted to hear you found our rooms clean and comfortable, and that the hotel itself was spotless. It's important to us that our guests have a relaxing and hygienic stay.We're also happy to know that our free airport shuttle service was convenient for you. Having easy and reliable transportation to and from the airport is a major benefit for many travelers.Thank you for choosing our hotel, and we hope to welcome you back again soon!

8/10 Good

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my one night stay. Also the lovely cat outside. Staff very friendly and caring. I will be back for a longer time
Stayed 1 night in Mar 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 25 Mar 2024
Thank you for your delightful review! We're thrilled you enjoyed your one-night stay with us. It always warms our hearts to hear positive feedback about our staff – their friendliness and care are what we strive for!Knowing you'll be back for a longer stay is fantastic news! We have so much more to offer than just a comfortable bed for one night. Is there anything specific you'd like to experience during your next visit? We'd love to help you plan an itinerary.Thank you again for choosing our hotel, and we eagerly await your return!

4/10 Poor

Stephanie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds had stains, the airport shuttle AM driver was lazy and rude. Don’t expect them to take you to the airport at your convenience but at theirs. The registration girl was very sweet.
Response from Microtel Inn By Wyndham Charlotte Airport on 25 Mar 2024
Thank you for your review. We sincerely apologize for the disappointing experience you had with the stained beds and the rude shuttle driver. We take cleanliness and customer service very seriously.There is absolutely no excuse for the driver's behavior. We will be investigating this incident thoroughly and taking appropriate corrective action to ensure all our staff treat guests with courtesy and professionalism. The airport shuttle service is meant to be a convenient amenity for our guests, and the driver's actions fell far short of our expectations.We appreciate you mentioning that the registration girl was very sweet. We strive to have a welcoming atmosphere, and her kindness reflects that.Regarding the stained beds, we apologize for the oversight. Our housekeeping staff thoroughly cleans all rooms, and this clearly wasn't the case for yours. We are taking steps to reinforce our inspection procedures to prevent similar issues in the future.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 25 Mar 2024
Thank you for rating us!!!!!!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities
For the price it ain’t bad just a night or 2 stay it’s decent for a Microtel. It gets packed on the weekend so parking is limited.
Stayed 2 nights in Mar 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 25 Mar 2024
Thank you for your review! We appreciate your honest feedback about Microtel. We're glad to hear you found it to be a decent option for a short stay, especially considering the price point.We understand your comment about limited parking on weekends. We do have a designated parking area for our guests, but it can fill up quickly during peak times. We are currently exploring ways to optimize our parking options to accommodate more guests, especially on weekends. In the meantime, we recommend checking in earlier to secure a parking spot.If you consider staying with us again for a weekend visit, we recommend calling ahead to inquire about parking availability during your desired dates.Thank you again for choosing Microtel, and we hope to see you again soon!

8/10 Good

Marvin

Liked: Cleanliness, staff & service
This property was alright for an overnight in order to catch an early flight.
Stayed 1 night in Feb 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 25 Mar 2024
Thank you for your review! We're happy to hear that our hotel served you well for your overnight stay before your early flight.While "alright" might not sound like the most enthusiastic praise, we understand that sometimes convenience and functionality are the top priorities. We strive to provide a clean, comfortable, and convenient environment for travelers like yourself.Is there anything we could have done to make your overnight stay even better? We appreciate any feedback that helps us improve the guest experience.Thank you for choosing our hotel, and we wish you safe travels on your future adventures!

8/10 Good

Constance

Disliked: Cleanliness, amenities, property conditions & facilities
My hotel room was nice and clean. The area itself was a little sketchy
Stayed 3 nights in Mar 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 7 Mar 2024
Thank you for taking the time to leave a review. We're glad to hear that you found your hotel room clean and comfortable. However, we're very sorry to hear that the surrounding area felt unsafe. We understand the importance of feeling secure during your stay, and we apologize that the location fell short of your expectations.We continuously strive to improve the guest experience, and your feedback regarding the neighborhood is valuable. We're exploring ways to provide clearer information about the surrounding area during the booking process, potentially including virtual tours or highlighting nearby amenities.We appreciate your understanding and hope that despite the concerns about the location, the comfort and cleanliness of your room contributed positively to your stay.If you have any further suggestions on how we can improve your future experience, please don't hesitate to share them.Thank you again for choosing our hotel.

4/10 Poor

Mara

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Front desk couldn’t check me in at first because of a technical glitch between them and Expedia. They weren’t going to honor the price or the reservation but eventually did. Temperature control didn’t work in the room. Shuttle was late for the airport in the morning
Stayed 1 night in Feb 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 7 Mar 2024
Thank you for taking the time to share your recent experience. We sincerely apologize for the inconvenience you encountered due to the technical glitch with Expedia, the temperature control issue in your room, and the late airport shuttle.We understand your frustration with the check-in process and the initial refusal to honor your reservation and price. While technical issues can occur, there is no excuse for not promptly finding a solution. We deeply apologize that this caused you stress and wasted your time. We are taking steps to improve our communication and problem-solving procedures to ensure such situations are handled efficiently and with greater empathy in the future.We're also sorry to hear that the temperature control in your room wasn't functioning properly. This is unacceptable and falls short of the comfortable environment we strive to provide. We will investigate this issue with our maintenance team to prevent similar occurrences.Finally, we apologize for the airport shuttle's delay. Timeliness is crucial, and any deviation from our scheduled pick-up times can significantly impact our guests' travel plans. We will address this issue with the shuttle service provider to ensure they adhere to our agreed-upon schedule.We hope you'll consider giving us another chance in the future

10/10 Excellent

Isabel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean staff was very professional and nice, will definitely book again
Stayed 2 nights in Feb 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 6 Mar 2024
Thank you for taking the time to leave a fantastic review! We're thrilled to hear that you found our hotel clean and our staff to be professional and friendly. We take pride in providing a welcoming and comfortable environment for all our guests, and your feedback lets us know we're achieving that.Knowing that our staff's professionalism and kindness contributed to your positive experience is especially rewarding. We'll be sure to share your kind words with the team.We're delighted to hear you plan to book with us again! We strive to consistently offer clean facilities and exceptional service, and we look forward to welcoming you back soon.

10/10 Excellent

Verikida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff was always nice
Stayed 7 nights in Feb 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 6 Mar 2024
Thank you for taking the time to leave a review! We're delighted to hear that you enjoyed our clean facilities and found our staff to be friendly and helpful. We appreciate you acknowledging both aspects of your stay, as it means a lot to both our housekeeping and service teams.We strive to provide a welcoming and clean environment for all our guests, and your feedback lets us know we're achieving that. We also take pride in our staff's dedication to providing excellent service, and we'll be sure to share your kind words with the team.Thank you again for choosing our hotel, and we hope to welcome you back soon!

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest relations on 22 Feb 2024
Thank you for rating us!!!

2/10 Terrible

CAROL

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 6 Mar 2024
Thank you rating us i am so sorry that your stay was not as good as you thought please give us another chance to make it better for you.

8/10 Good

Delores

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is nice and clean.
Stayed 1 night in Feb 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 6 Mar 2024
Thank you for taking the time to leave a review! We're thrilled to hear you found our hotel clean and comfortable. We strive to provide a spotless and welcoming environment for all our guests, and your feedback lets us know we're on the right track.Thank you again for choosing our hotel, and we hope to welcome you back soon!

10/10 Excellent

LaKishia

Stayed 1 night in Feb 2024
Response from Guest Relations on 14 Feb 2024
Thank you for rating us

10/10 Excellent

JIMY, orlando

Liked: Cleanliness, staff & service, property conditions & facilities
FRIENDLY
Stayed 4 nights in Jan 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 4 Feb 2024
Thank you for your positive feedback and rating us!!!

8/10 Good

Teresa

Stayed 1 night in Jan 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 4 Feb 2024
Thank you for rating us!!!

8/10 Good

Arlenis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 4 Feb 2024
Thank you for rating us!!!

8/10 Good

Billy

Business traveller
Liked: Cleanliness, staff & service, amenities
Easy access to the airport!
Stayed 1 night in Jan 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 4 Feb 2024
Thank you for rating us!!!

4/10 Poor

Gina

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations on 14 Feb 2024
i am sorry for the experience i hope you give us another chance so we can make your stay better

8/10 Good

Jason

Stayed 1 night in Jan 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 4 Feb 2024
Thank you for rating us!!!

8/10 Good

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean.
Stayed 1 night in Jan 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 4 Feb 2024
Thank you for taking the time to leave a review of your stay at our hotel. We're delighted to hear that you found our location convenient and the accommodations clean!We strive to offer our guests a comfortable and hassle-free experience, so your feedback means a lot to us. Providing a clean and accessible environment is a top priority, and we're happy to know we achieved that for you.Thank you again for choosing our hotel. We hope to welcome you back soon!

8/10 Good

tina

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 4 Feb 2024
Thank you for rating us!!!

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here has been nothing but wonderful. The employees here are very caring and accommodating, they have made my very difficult trip much easier. The ladies at the front desk are so kind and helpful. I cannot recommend this hotel enough.
Stayed 1 night in Jan 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 5 Feb 2024
Your glowing review absolutely brightened our day! It truly means the world to us to know that your stay has been "nothing but wonderful," especially during what sounds like a challenging trip.We are incredibly proud of our team's dedication to exceptional service, and it warms our hearts to hear how the employees, particularly the ladies at the front desk, have gone above and beyond to make your stay easier and more enjoyable.Hearing that we helped alleviate some of the difficulties you faced during your trip makes our efforts all the more worthwhile. We strive to create a welcoming and supportive environment for all our guests, and your kind words confirm that we're achieving that goal.Thank you again for choosing our hotel and for recommending us so highly. It would be an honor to welcome you back anytime!

8/10 Good

Milton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful! The room was great. Pretty sure Big Foot was in the room above me, but that was the only downfall. The
Stayed 2 nights in Jan 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 5 Feb 2024
Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear you had a wonderful stay and that our staff exceeded your expectations. We truly appreciate your kind words about their service and attentiveness.We're also happy to know you enjoyed the comfort and amenities of your room. While we can't guarantee absolute peace and quiet (especially when it comes to mythical neighbors!), we are always happy to address any noise concerns our guests may have. If the "Big Foot" situation ever arises again during your stay, please don't hesitate to reach out to our front desk. We're always happy to help mediate interspecies disputes (or at least provide earplugs!)Thank you again for your kind words and understanding. We hope to welcome you back soon, where we'll strive to make your next stay even more enjoyable, Big Foot-free included!

10/10 Excellent

Milton

Liked: Staff & service, amenities, property conditions & facilities
Stayed here many times, but not in a few years. Stayed for a brief business travel and everything was great! Room was clean and bed was comfy!
Stayed 1 night in Jan 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 15 Jan 2024
Dear Milton,Welcome back to our hotel! We're thrilled to see you after a few years' absence. It truly warms our hearts to know you chose us again for your recent business trip. We're so glad to hear that everything was great, with a clean room and a comfy bed to ensure a restful stay even amid busy travels.

8/10 Good

Leonardo

Stayed 1 night in Jan 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 5 Feb 2024
thank you for rating us!!!

6/10 Okay

Alan

Liked: Staff & service
Very sparse facility
Stayed 2 nights in Jan 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 15 Jan 2024
Dear Alan,Thank you for your feedback regarding our facilities. We understand "sparse" can have different interpretations, and we appreciate you bringing it to our attention. While we may not offer all the bells and whistles of some larger hotels, we strive to ensure our facilities are clean, functional, and meet the essential needs of our guests.

10/10 Excellent

Karamvir

Stayed 1 night in Jan 2024
Response from Microtel Inn By Wyndham Charlotte Airport on 5 Feb 2024
Thank you for rating us!!!!

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, and took care of me. Even drove me to the airport. Rooms was superb, and the bedcwas so clean and comfortable!
Stayed 1 night in Dec 2023
Response from Microtel By Wyndham on 25 Dec 2023
We're absolutely thrilled to read your glowing review! Hearing that our staff went above and beyond to take care of you, even by driving you to the airport, truly warms our hearts. It's our mission to go the extra mile for every guest, and their dedication to your comfort shines through.Knowing you found the room superb and the bed a haven of cleanliness and comfort fills us with pride. We take great care in designing our rooms and maintaining exceptional hygiene standards, and it's wonderful to know our efforts paid off for you.We strive to create a memorable experience for all our guests, and your kind words confirm that we succeeded with you. We hope you'll choose us again for your future travels, and we're confident we can replicate this level of exceptional service.In the meantime, if there's anything we can do to make your future stays even more delightful, please don't hesitate to let us know. We're always happy to hear from you and ensure your return visit is just as satisfying.Thank you once again for your wonderful review! Your feedback is truly valuable to us, and we're grateful for your business.

4/10 Poor

Harry

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
This was more like a seedy place to take prostitutes except for being close to the airport.
Stayed 1 night in Dec 2023
Response from Microtel by Wyndham on 25 Dec 2023
I understand your disappointment with your recent stay at our hotel. While we appreciate your feedback, we cannot condone or tolerate language that suggests illegal or harmful activities like sexual exploitation. Additionally, we value inclusivity and respect for all individuals, regardless of their profession or personal choices.Our hotel strives to provide a safe and comfortable environment for all guests, and we take complaints about perceived seediness or inappropriate behavior very seriously. We'd be happy to investigate your concerns further if you could provide any specific details about your experience. This will help us address any potential issues and ensure a welcoming atmosphere for everyone.Regarding your proximity to the airport, we're glad that this aspect of your stay was convenient. We hope you'll consider giving us another chance in the future, where we can demonstrate our commitment to creating a positive and respectful experience for all our guests.In the meantime, if you have any further concerns or questions, please don't hesitate to reach out to us directly. We're always open to feedback and committed to improving your experience.Thank you for your understanding.

8/10 Good

James, Elgin

Travelled with family
Liked: Staff & service, property conditions & facilities
Near the highway friendly staff smaller size rum clean enough, served our use. I would go back price was great.
Stayed 1 night in Dec 2023
Response from Guest relations on 25 Dec 2023
We're thrilled to hear that our hotel served your needs perfectly! It's fantastic that you found our location convenient, appreciated our friendly staff, and the room was clean enough for your stay. Knowing the price was great makes it even better!We understand that smaller rooms aren't ideal for everyone, but we're glad it worked well for your use case. We're always looking for ways to improve, so if you have any suggestions on how we can make smaller rooms feel more spacious or comfortable, please let us know. Your feedback is valuable to us.We're so happy you would consider staying with us again! We strive to offer a clean, comfortable, and affordable option for travelers, and it seems we hit the mark for you.In the meantime, if there's anything we can do to make your next stay even better, please don't hesitate to reach out. We appreciate your kind feedback and look forward to welcoming you back soon!

6/10 Okay

Christopher

Stayed 1 night in Dec 2023
Response from Microtel Inn By Wyndham Charlotte Airport on 15 Jan 2024
Thank your for rating us!!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Guest Relations on 25 Dec 2023
thank you for rating us positively hope you enjoyed your stay with us.

4/10 Poor

Maurice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room tv , microwave, or refrigerator didn't work or have power
Stayed 1 night in Dec 2023
Response from Guest Relations on 25 Dec 2023
Dear MauriceThank you for taking the time to write a review and bringing these issues to our attention. We sincerely apologize that your room's TV, microwave, and refrigerator were malfunctioning and lacked power during your stay. This falls far short of the standard we strive to provide for all our guests, and we understand the inconvenience and frustration it must have caused.We've launched a thorough investigation into the cause of these outages. Our maintenance team is currently assessing the affected appliances and will take immediate steps to repair or replace them as needed. We're also reviewing our maintenance protocols to ensure such issues don't occur again in the future.Once again, we apologize for the inconvenience and appreciate your understanding. We hope to welcome you back soon and showcase the exceptional experience we aim to deliver to all our guests.

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay
The staff was very nice and helpful. The room was clean and the mattress was comfortable. I sleep in lots of hotels during business trips and have slept in beds that were much worse. My only complaint is that housekeeping kept trying to clean my room even before checkout time and I had a note that I would be checking out at noon verses 11. I did not get in till late at night and was not able to sleep in because of housekeeping.
Stayed 1 night in Dec 2023
Response from Guest Relations on 7 Dec 2023
Thank you for taking the time to share your feedback about your recent stay with us. We are so pleased to hear that you found our staff to be nice and helpful and that you enjoyed your clean and comfortable room.We sincerely apologize for the inconvenience caused by housekeeping disturbing your sleep. We take pride in providing a peaceful and restful environment for all our guests, and we regret that this was not the case for you. We are investigating this matter further to ensure that it does not happen again.We understand that you have a note on your door indicating a noon checkout time. We will ensure that our housekeeping staff is aware of this information and will provide them with additional training to respect guests' privacy and checkout times.We value your business and hope that you will give us another chance to provide you with a truly exceptional stay.

4/10 Poor

Raphael

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not so good of a hotel
I like the people up front but I have to be 100% honest . Only stay here if this is all you can afford. First, I have know cartilage in my knees, which is normally something I deal with. However, the elevator only works going and not down. They put me and my disabled vet spouse on the third floor. Plus did not tell us or warn us. Plus the back door to the hotel was propped open all night by a brick and very unsavory people roam around and make a lot of noise all night long. It does not feel like a safe environment. Bring your own pillows as well.
Stayed 1 night in Dec 2023
Response from guest relations on 7 Dec 2023
Thank you for your honest feedback about your recent stay at our hotel. We appreciate you taking the time to share your concerns, as it helps us identify areas where we can improve.We are deeply sorry to hear about the inconvenience caused by the malfunctioning elevator and the lack of communication regarding your room assignment. We understand that this must have been frustrating, especially given your mobility limitations and the location of your room on the third floor. We are taking immediate steps to fix the elevator and will implement a system to ensure guests are informed of any such issues in the future.Additionally, we are deeply concerned about your safety concerns regarding the open back door and the presence of unsavory characters around the hotel. This is unacceptable and we are taking this matter very seriously. We are investigating this incident and will take all necessary steps to ensure the safety and security of our guests. We will also be addressing the issue of noise disturbances with the appropriate authorities.Regarding the pillows, we appreciate your feedback and will review our bedding options to ensure all our guests have a comfortable sleep experience.We understand that your experience fell far short of your expectations, and we sincerely apologize for the inconvenience and discomfort caused. We value your business and would like to offer you a full refund for your stay. We hope that you will give us another chance to demonstrate our commitment to providing our guests with a safe, comfortable, and enjoyable stay.

10/10 Excellent

Lutherann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GR8 stay but breakfast sucks
Breakfast could be better room was good
Stayed 1 night in Nov 2023
Response from Guest Relations on 24 Nov 2023
Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you had an overall positive experience and enjoyed your accommodations. However, we sincerely apologize that you were not satisfied with the breakfast options.We value your feedback and appreciate you bringing this to our attention. We are always striving to improve our services and amenities, and your input will help us to enhance our breakfast offerings.We hope you will consider giving us another chance in the future. We are confident that we can provide you with an even more enjoyable stay next time.

2/10 Terrible

Dijesnae

Liked: Amenities
Disliked: Property conditions & facilities
This place is not what it looks like on the internet it looks nice online but it’s rinky dink toilet had issue hallway smelled like smoke on a non smoking floor
Stayed 1 night in Nov 2023
Response from Guest Relations on 24 Nov 2023
Thank you for taking the time to share your feedback about your recent stay with us. We are sincerely sorry to hear that your experience did not meet your expectations. We understand your disappointment and take your feedback very seriously.We apologize for the discrepancies between the online photos and the actual condition of the hotel. We strive to maintain our facilities to the highest standards, and we regret that we fell short in this instance. We will be addressing the issues you mentioned, including the toilet problem and the smoke smell, as a matter of priority.We value your feedback and appreciate you bringing these issues to our attention. We are committed to providing our guests with a positive and comfortable experience, and your input will help us to improve our services and facilities.We hope you will consider giving us another chance in the future. We are confident that we can provide you with the experience you deserve.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay very clean nice customer service quiet would stay again.
Stayed 2 nights in Nov 2023
Response from Guest Relations on 24 Nov 2023
Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a wonderful experience and enjoyed our clean facilities, friendly staff, and quiet atmosphere. Your kind words are truly appreciated and serve as a great source of motivation for our team.We are committed to providing our guests with exceptional service, and it is heartwarming to know that we succeeded in making your stay enjoyable and memorable. We are particularly pleased to hear that you found our staff to be friendly, helpful, and attentive. Our team is dedicated to going the extra mile to ensure that our guests feel welcomed and comfortable, and your feedback is a testament to their hard work and dedication.Thank you again for choosing our hotel and for sharing your positive experience with us. We hope you will consider returning as a guest in the future.

10/10 Excellent

Kuanysh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good expect until the shuttle driver asked about good tips (I wasn’t argue him and gave him $10 tips just for shut his mouth) for his ridiculous driving and disgusting dirty vehicle and even that the shuttle bus from hotel to airport is includes in the cost of living in this hotel… but hotel’s staff service was pretty good!
Stayed 2 nights in Nov 2023
Response from Guest Relations on 24 Nov 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are pleased to hear that you had a positive experience with our staff and appreciate you bringing the shuttle driver's behavior to our attention.We sincerely apologize for the shuttle driver's behavior and the condition of the shuttle vehicle. We take guest satisfaction very seriously and will be addressing these issues immediately. We will be retraining the shuttle driver on appropriate guest service conduct and ensuring that all shuttle vehicles are maintained to a high standard of cleanliness.We understand that the shuttle service is included in the cost of your stay, and we regret that the driver made you feel uncomfortable by asking for a tip. We will be taking disciplinary action against the driver and reviewing our shuttle service policies to ensure that this does not happen again.Thank you again for your feedback. We value your business and hope that you will consider returning to our hotel in the future. We are committed to providing our guests with a positive and comfortable experience, and your input will help us to improve our services.