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Reviews of Holiday Inn Charlotte Airport, an IHG Hotel

3 out of 5
Holiday Inn Charlotte Airport, an IHG Hotel
2707 Little Rock Rd, Charlotte, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 590 out of 1002 reviews" "
Rating 8 - Good. 222 out of 1002 reviews" "
Rating 6 - Okay. 83 out of 1002 reviews" "
Rating 4 - Poor. 45 out of 1002 reviews" "
Rating 2 - Terrible. 62 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Claudia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing very friendly very helpful. Love the shuttle service. They shuttle you wherever you need to go within the area. Breakfast was great. The only thing I did not like which was probably our fault was the room we chose a little outdated but overall great places to stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Dee Dee

Travelled with family
Liked: Amenities
Only there a short while but enjoyed the stay.
Stayed 1 night in Apr 2024

4/10 Poor

Justin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We booked this hotel for the convenience of having an airport shuttle. Upon arrival at Charlotte Douglas Airport, we had ti call 6 times before we could get ahold of someone to send the shuttle to pick us up. Then, upon check in the front desk said the shuttle for tomorrow morning is “sold out” and “full” and that we would need to find our own transportation to the airport. Very disappointing! If this is your “busy season” as the desk clerk’s reasoning was, then you should hire another shuttle. Not happy at all with this hotel and will not be staying here again. So many other options for hotels within airport proximity that actually honor their promise of complimentary airport transfers.
Stayed 1 night in Apr 2024

2/10 Terrible

Dennis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
My flight was scheduled to arrive just after midnight so I called the hotel between flights at about 7 pm to confirm that I would be arriving after midnight. I was told that this would not be a problem. Unfortunately, my flight was delayed by an hour so I arrived at about 1 a.m. Upon my arrival I called to let them know so they could send the hotel shuttle as instructed in their email. I was promptly put on hold and someone else came on the phone to tell me that they didn’t have a room for me but they would send the shuttle to pick me up to take me to a sister property then hung up with no further information. When I called back I was hung up on again. The shuttle arrived 15 minutes later and after getting on the shuttle I coaxed more information out of the driver who finally confessed that the sister property was 30 minutes away and furthermore after I pressed further he admitted that the sister property did not have a shuttle and nor would they be providing one in the morning. I called the hotel again and was hung up on three more times. To make matters worse when I finally arrived in my room with less than three hours left to sleep I found the room was dirty and it was obvious someone had been in the bed. The only saving grace was there was another couple in the same situation and one was an attorney. Not one time was an apology offered
Stayed 1 night in Apr 2024

10/10 Excellent

Fernando, Beaumont

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and neat
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 12 Apr 2024
Good day,Thank you for taking the time to share your experience with us. We look forward to so serving you again in the near future.Marco PhiferAssistant GM

6/10 Okay

PATRICK, fort wayne

Travelled with family
Disliked: Staff & service
Staff is horrible. Bad smell in the hotel in general
Stayed 1 night in Apr 2024

10/10 Excellent

Emily&Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Transportation was seamless from airport, great breakfast dining option, nice rooms and friendly staff.
Stayed 1 night in Feb 2024
Response from Assistant General Manager on 12 Apr 2024
Good day,Thank you for taking the time to share your experience with us. We look forward to so serving you again in the near future.Marco PhiferAssistant GM

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Free shuttle from Airport, has decent bar and restaurant. Room was good size, staff very helpful and good value for the price
Stayed 1 night in Mar 2024

6/10 Okay

Connie

Disliked: Staff & service
The front desk lady was NOT FRIENDLY AT ALL!!!
Stayed 1 night in Mar 2024

10/10 Excellent

diann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle was very nice and quick, very kind driver
Stayed 1 night in Mar 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super fast check in Friendly staff nice clean comfortable running will definitely stay again in the future
Stayed 1 night in Mar 2024

8/10 Good

Xiaodi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 1 night in Mar 2024

10/10 Excellent

Suzy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here! Cheaper than paying parking and ensures us safe delivery to the airport front door on time!
Stayed 1 night in Mar 2024

10/10 Excellent

Robert, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was were friendly and helpful. Rochelle went above and beyond.
Stayed 1 night in Mar 2024

2/10 Terrible

Jenna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Pam

Liked: Property conditions & facilities
Decent hotel close to the airport
Stayed 1 night in Mar 2024

6/10 Okay

MITCHELL

Liked: Cleanliness, staff & service
We had several complaints. Had to wait 40 minutes for pickup up at airport, after repeated calls. Was told it was due to heavy traffic, but no other hotels appeared to have this same problem. When we were dropped off at airport in morning, we were dropped off at departures and had a long walk to where we had to check in, totally unnecessary.
Stayed 1 night in Mar 2024

8/10 Good

Mary Lou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Mar 2024

6/10 Okay

Deborah, greenville

Travelled with partner
Liked: Cleanliness
Unreliable shuttle services and ineffective staff communication. Lobby furniture needs to be replaced. Overall this facility does not meet IHG standards.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
For an airport side holiday inn was more than I expected
Stayed 1 night in Mar 2024

8/10 Good

William

Stayed 1 night in Mar 2024

8/10 Good

John, Fresno

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Typical holiday inn
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy A.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hallway was freezing cold but room was cozy. Shuttle took 40 minutes to pick us up from airport after we called to be picked up.
Stayed 1 night in Mar 2024

10/10 Excellent

Lemaine

Stayed 1 night in Feb 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for those flying in and out of CLT!
Stayed 1 night in Feb 2024

2/10 Terrible

Patrick

Stayed 1 night in Feb 2024

6/10 Okay

Steve

Travelled with family, Travelled with partner
Call to get a shuttle for the hotel, and they told me it would take about 15 minutes. 35 minutes later a shuttle bus came. The shuttle came and in seconds it was full. The driver said she would be back in five minutes. 20 minutes later she showed up and drove us to the hotel. When I got there, there was a long line for Check In and had to wait another 30 minutes to get checked in. So as you can see, it took an hour and 25 minutes from my phone call at the airport about 9:30 PM till I got to my room. Very disappointing after a long trip.
Stayed 1 night in Feb 2024

8/10 Good

Kelli

Stayed 1 night in Feb 2024

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
GFI outlet in the bathroom was loose. Needs to be replaced.
Stayed 1 night in Feb 2024

10/10 Excellent

Ginette

Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Stayed 1 night in Feb 2024

8/10 Good

Susan

Stayed 1 night in Feb 2024

2/10 Terrible

Tina

Travelled with partner
Shuttle never picked us up
Stayed 1 night in Feb 2024

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. We didn't have breakfast included but they gave it to us complimentary. We would stay again!
Stayed 1 night in Feb 2024

2/10 Terrible

Jeffrey

The tub was full and filthy when I arrived and would not drain.
Stayed 1 night in Feb 2024

10/10 Excellent

Aneury

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location to CLT airport. Shuttle is offered, but plenty of taxi’s if you do not want to wait around to be picked up ($15). Breakfast and dinner offered and kitchen is open until 11pm for those who check in late.
Stayed 1 night in Feb 2024

8/10 Good

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Nadia, Little River

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from RD on 9 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Raj. DGeneral Manager

10/10 Excellent

Chandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service at front desk and bar!
Stayed 1 night in Feb 2024
Response from RD on 8 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Raj. DGeneral Manager

2/10 Terrible

Ronald

Disliked: Staff & service
I called the property 1 hour or so after making the reservation to cancel it. The front desk told me I could make a cancellation at no charge - despite the stipulation otherwise on expedia...as it was a same day cancellation. She said I needed to call Expedia to cancel. Expedia has since contacted your hotel and you refused the cancellation and refund. Not consistent! And disappointing.

10/10 Excellent

Deborah, Douglasville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from RD on 8 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Raj. DGeneral Manager

6/10 Okay

destyny

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Close to airport
Stayed 1 night in Feb 2024
Response from RD on 8 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Raj. DGeneral Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Clean facility. A little loud due to the proximity of the airport and so many planes coming and going but the convenience of being that close was worth it. A few exits from dining and outlet mall.
Stayed 1 night in Jan 2024
Response from RD on 8 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Raj. DGeneral Manager

2/10 Terrible

Anil, Mount Lambert

Disliked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from RD on 8 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Raj. DGeneral Manager

6/10 Okay

David

Stayed 1 night in Jan 2024
Response from Rochelle Jordan , FOM. on 22 Jan 2024
Thank you for your feedback. Did you experience a problem that wasn't taken care of during your stay?