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Reviews of Hilton Garden Inn Charlotte/Concord

3 out of 5
Hilton Garden Inn Charlotte/Concord
7831 Gateway Ln Nw, Concord, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 674 out of 1001 reviews" "
Rating 8 - Good. 221 out of 1001 reviews" "
Rating 6 - Okay. 57 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with a great location
Overall it was good. The beds were not the most comfortable but the hotel was very well kept and the location was great. Customer service was excellent as well.
Stayed 2 nights in Nov 2023

10/10 Excellent

Heather

Stayed 1 night in Nov 2023

2/10 Terrible

Shaina

Stayed 1 night in Nov 2023

8/10 Good

WS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night but the room was clean and oder free.
Stayed 1 night in Nov 2023

4/10 Poor

Rachael

Travelled with family
Disliked: Cleanliness, staff & service
Hotel
Front desk was nasty, the pool was closed (one main reason I pick this hotel) and the room had food on the fooor. Over poor experience
Stayed 1 night in Nov 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The staff were amazing. They helped me out alot. My only issue was the thermostat in the room. I could not turn on the heat when i was cold
Stayed 2 nights in Nov 2023

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great.
Stayed 4 nights in Nov 2023

10/10 Excellent

Barton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding and relaxing.
The hotel was excellent. The staff were very helpful and friendly, and solved a connectivity issue (not due to hotel) quickly. The manager was welcoming and the Manager's Dinner was a welcome surprise after a day of traveling. The room was comfortable and clean, the shower noteworthy, and the kitchen was the best restaurant in the area. All in all, a wonderful 3 night stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Gustavo

Stayed 2 nights in Oct 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for a night to two
one night, hotel was clean, furniture was starting to show age. I don't drink but there was a little alcohol bar in the lobby that was nice.
Stayed 1 night in Oct 2023

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and comfortable. The staff was very friendly and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Keilla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Had a great stay. Clean place and good bar too
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Not like before
Stayed 3 nights in Sep 2023

8/10 Good

Kari

Stayed 1 night in Sep 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, close to everything and still quiet. Will stay here again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Shameka

Stayed 1 night in Sep 2023

8/10 Good

Deborah

Liked: Cleanliness
Stayed 2 nights in Sep 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Frank

Disliked: Staff & service, property conditions & facilities, room comfort
Wont stay again
Took my wife here for her birthday $200 a night 5 nights, Had to argue with the maids for toilet paper because I didn’t want house keeping only toilet paper they gave me a hard time. Then the elevator went out for 12 hours!! The side doors didn’t want to work which is a fire hazard, and the guest laundry was broken as well. For $200 a night was very disappointed with all the problems and rudeness of the staff
Stayed 5 nights in Aug 2023

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 4 nights in Aug 2023

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Aug 2023

8/10 Good

KIMBERLY P

Liked: Cleanliness, staff & service, amenities
Martiza made my stay memorable! The hotel is a little dated but its clean. The staff was incredible and my shower pressure was amazing. I didnt give 5 stars because the furniture is clearly dated and my room didnt smell fresh but overall, I had an enjoyable stay.
Stayed 2 nights in Aug 2023

4/10 Poor

Kyle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Aug 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern. Friendly and helpful staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Stacy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Madison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and easy. Staff was very nice and knowledgeable
Stayed 1 night in Jul 2023

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look forward to going back
Very friendly staff and I felt like the place overall was extremely nice for being pet friendly!
Stayed 1 night in Jul 2023

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay for the weekend
Stayed 4 nights in Jun 2023

10/10 Excellent

Ben

Stayed 1 night in Jun 2023

10/10 Excellent

Bruce

Stayed 2 nights in Jun 2023

8/10 Good

Bryant

Stayed 1 night in Jun 2023

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was friendly and helpful.
Stayed 1 night in Jun 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Older, felt very comfortable safe special,and staff was wonderful . Thank you
Stayed 2 nights in Jun 2023

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and efficient
Stayed 1 night in Jun 2023

10/10 Excellent

John

Travelled with partner
The staff was great
Stayed 1 night in May 2023

8/10 Good

Deana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Pool was not heated.
Stayed 1 night in May 2023

10/10 Excellent

Joni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! We didn't get to spend time at the outdoor area but we love that!!
Stayed 1 night in May 2023

10/10 Excellent

Marie

Stayed 1 night in May 2023

10/10 Excellent

Mercer

Liked: Cleanliness, staff & service, property conditions & facilities
It was very easy to check in and quick. The staff was very friendly
Stayed 1 night in May 2023

10/10 Excellent

Richard

Stayed 2 nights in May 2023

8/10 Good

JENNY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom sink was very slowdraining :(
Stayed 1 night in Apr 2023

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great rooms
Stayed 1 night in Apr 2023
Response from Melissa on 30 Apr 2023
Thank you so much for your feedback, Kelly! We appreciate you staying with us and look forward to having you back next time!

8/10 Good

Tong-Ming, Philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay place to stay a couple of days
Stayed 1 night in Apr 2023

2/10 Terrible

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Additional charges on credit card !!!
My family stays at this hotel 2-3 times a year. I have always had nothing but good things to say . This time the morning after I checked out there was $111 extra charges to my account. It took me all morning to be told that they would be taken off and the night auditor is responsible for these charges. So be careful and check your charges. I will not be using the card I have on file for any charges in the future.
Stayed 2 nights in Apr 2023

10/10 Excellent

Tamarcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023