Title: Hampton Inn by Hilton Charlotte/Matthews Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hampton Inn by Hilton Charlotte/Matthews Hotel in Matthews with free breakfast and fitness centre ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/40000/34500/34428/00e5c8b2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Hypo-allergenic bedding, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/1000000/40000/34500/34428/dd26e0cc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free daily buffet breakfast ](https://images.trvl-media.com/lodging/1000000/40000/34500/34428/d7e255bc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Hypo-allergenic bedding, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/1000000/40000/34500/34428/6d4f84e0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/1000000/40000/34500/34428/21c12764.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hampton Inn by Hilton Charlotte/Matthews offers Southern hospitality with practical perks. Enjoy a free breakfast buffet, dry cleaning services, in-room WiFi, a fitness center, and a seasonal outdoor pool. Guests consistently praise the attentive staff. 8.0 Very good ## Popular amenities - - Parking available - Gym - Housekeeping - Pet-friendly - 24/7 front desk £70 includes taxes & fees 30 Nov - 1 Dec ## Room options ### Check availability for these dates Tonight [Nov 3 - Nov 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=34428&PinnedHotelID=34428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=34428&PinnedHotelID=34428&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 4 - Nov 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=34428&PinnedHotelID=34428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=34428&PinnedHotelID=34428&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=34428&PinnedHotelID=34428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=34428&PinnedHotelID=34428&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=34428&PinnedHotelID=34428&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=34428&PinnedHotelID=34428&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ![Hypo-allergenic bedding, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/1000000/40000/34500/34428/760f3646.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One King Bed, Non-Smoking 8.6 Excellent 10 reviews ### Highlights Air conditioning Connecting rooms available TV Hypo-allergenic bedding Blackout curtains Hydromassage showerhead Hairdryer Private bathroom - 214 sq ft - Sleeps 3 - 1 King Bed ![Hypo-allergenic bedding, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/1000000/40000/34500/34428/711a7093.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One King Bed, Non-Smoking, Accessible 7.6 Good 9 reviews ### Highlights Air conditioning Connecting rooms available TV Hypo-allergenic bedding Blackout curtains Private bathroom Hairdryer Coffee/tea maker - 216 sq ft - Sleeps 2 - 1 King Bed ![Hypo-allergenic bedding, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/1000000/40000/34500/34428/c6d79921.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed, Accessible, Non Smoking ### Highlights Air conditioning Connecting rooms available TV Hypo-allergenic bedding Blackout curtains Private bathroom Hairdryer Coffee/tea maker - 216 sq ft - Sleeps 2 - 1 King Bed ![Hypo-allergenic bedding, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/1000000/40000/34500/34428/711a7093.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, Multiple Beds, Accessible, Non Smoking 7.6 Good 5 reviews ### Highlights Air conditioning Connecting rooms available TV Hypo-allergenic bedding Blackout curtains Private bathroom Hairdryer Coffee/tea maker - 216 sq ft - Sleeps 6 - 2 Queen Beds and 1 Single Sofa Bed ![Hypo-allergenic bedding, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/1000000/40000/34500/34428/760f3646.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed ### Highlights Air conditioning Connecting rooms available TV Hypo-allergenic bedding Blackout curtains Private bathroom Hairdryer Coffee/tea maker - 214 sq ft - Sleeps 3 - 1 King Bed ![Hypo-allergenic bedding, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/1000000/40000/34500/34428/760f3646.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 King Bed 7.4 Good 3 reviews ### Highlights Air conditioning Connecting rooms available TV Hypo-allergenic bedding Blackout curtains Private bathroom Hairdryer Coffee/tea maker - 214 sq ft - Sleeps 4 - 1 King Bed ![Hypo-allergenic bedding, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/1000000/40000/34500/34428/711a7093.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Doubles Refrigerator Microwave Non-Smoking 8.6 Excellent 14 reviews ### Highlights Air conditioning Connecting rooms available Fridge TV Hypo-allergenic bedding Blackout curtains Hydromassage showerhead Hairdryer - 216 sq ft - Sleeps 4 - 2 Queen Beds ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/2000000/1290000/1287500/1287484/aad065ab.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express Charlotte West - Gastonia by IHG. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCharlotte-Hotels-Hampton-Inn-By-Hilton-CharlotteMatthews.h34428.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCharlotte-Hotels-Hampton-Inn-By-Hilton-CharlotteMatthews.h34428.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C35.13516%2C-80.71648&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=YjEKIeNLfxWuxUjd1ucCiEmpPJ8=) 9615 Independence Pointe Pkwy, Matthews, NC, 28105 #### What's nearby - Novant Health Matthews Medical Center - 3 min drive - 1.5 miles - Sportsplex at Matthews - 6 min drive - 3.5 miles - Bojangles' Coliseum - 13 min drive - 9.1 miles - Spectrum Center - 18 min drive - 12.6 miles - SouthPark Mall - 18 min drive - 9.4 miles #### Getting around - Charlotte Station - 16 min drive - Charlotte-Douglas International Airport (CLT) - 24 min drive #### Restaurants - ‪Chick-fil-A - ‬7 min walk - ‪Hibachi Buffet Sushi and Grill - ‬11 min walk - ‪McDonald's - ‬5 min walk - ‪Miki's Restaurant - ‬20 min walk - ‪Cracker Barrel - ‬6 min walk ## About this property ### Hampton Inn by Hilton Charlotte/Matthews Property highlights At Hampton Inn by Hilton Charlotte/Matthews, you can look forward to a free breakfast buffet, dry cleaning/laundry services and a gym. Stay connected with free in-room WiFi, and guests can find other amenities, such as a 24-hour business centre. You'll also enjoy the following perks during your stay: - Self-parking (surcharge), express check-out and express check-in - A front desk safe, luggage storage and coffee/tea in reception - A vending machine, a 24-hour front desk and laundry services - Guest reviews give top marks for the helpful staff Room features All 91 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi. Other conveniences in all rooms include: - Bathrooms with baths or showers and free toiletries - TVs with cable channels - Wardrobes/cupboards, coffee/tea makers and heating ## Similar properties ![Property amenity](https://images.trvl-media.com/lodging/4000000/3840000/3837400/3837311/6dd6dc6d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fairfield Inn & Suites by Marriott Charlotte Matthews East Forest - Pool - Breakfast included - Pet-friendly - Parking included 8.6 Excellent 1,010 reviews £77 includes taxes & fees 5 Nov - 6 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=3837311&PinnedHotelID=3837311&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/90000/84600/84521/7d266bb2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Charlotte/Matthews Matthews - Pool - Parking included - Free WiFi - Restaurant 8.4 Very good 1,009 reviews £96 includes taxes & fees 6 Nov - 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Parking included - Free WiFi 9.4 Exceptional 748 reviews £103 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=63859082&PinnedHotelID=63859082&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/38000000/37060000/37052900/37052819/89e68eea.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Home2 Suites by Hilton Charlotte Piper Glen Piper Glen Estates - Pool - Breakfast included - Pet-friendly - Parking included 9.0 Wonderful 567 reviews £87 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=37052819&PinnedHotelID=37052819&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Parking on site (USD 5.12 per day) - Wheelchair-accessible parking and van parking available - Onsite parking includes off-street options ### Food and drink - Free buffet breakfast available daily 7:00 AM to 9:00 AM - Coffee and tea in common areas - Free manager's reception (select days) ### Things to do - Gym ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) ### Business services - 1,119 square feet of conference space - 24-hour business centre - Meeting rooms ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 6 accessible parking spaces - Handrails in stairways (91 centimetre high) - Lever door handles - Lift (91 centimetre wide door) - Pool hoist on site - Stair-free path to entrance - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk (91 centimetre high) - Wheelchair-accessible van parking ### More - 1 building - 5 floors - Banquet hall - Built in 1995 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Hypo-allergenic bedding ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - Pay films - TV with cable channels ### Food and drink - Coffee/tea maker ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Free local calls - Heating (climate-controlled) - Iron/ironing board - Laptop workspace - Phone - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Contactless check-in and check-out are available Express check-in available Minimum check-in age - 21 ### Check-out Check-out before 11 AM Contactless check-out Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 75 per accommodation, per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Self-parking fee: USD 5.12 per day - Pet fee: USD 75 per accommodation, per stay - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hampton Inn by Hilton Charlotte/Matthews Hotel Hampton Inn Charlotte/Matthews Hotel Hampton Inn Charlotte/Matthews Hotel Matthews Hampton Inn Charlotte/Matthews Matthews Hampton Inn Charlotte / Matthews Hotel Matthews Hampton Inn Matthews Matthews Hampton Inn Hampton Inn Hilton Charlotte Matthews Hotel Hampton Inn by Hilton Charlotte/Matthews Matthews Hampton Inn Hilton Charlotte Matthews Hampton Inn Hilton Charlotte Hampton Inn by Hilton Charlotte/Matthews Hotel Matthews ## Frequently asked questions ### Is Hampton Inn by Hilton Charlotte/Matthews pet-friendly? > Yes, cats and dogs are allowed at this property. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees. ### How much does it cost to stay at Hampton Inn by Hilton Charlotte/Matthews? > As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Hampton Inn by Hilton Charlotte/Matthews on 30 Nov 2025 start from £69.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Charlotte-Hotels-Hampton-Inn-By-Hilton-CharlotteMatthews.h34428.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Hampton Inn by Hilton Charlotte/Matthews? > Self-parking is available for USD 5.12 per day. ### What time is check-in at Hampton Inn by Hilton Charlotte/Matthews? > Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available. ### What time is check-out at Hampton Inn by Hilton Charlotte/Matthews? > Checkout is at 11 AM. ### Where is Hampton Inn by Hilton Charlotte/Matthews located? > Situated in Matthews, this hotel is within 3 miles (5 km) of Novant Health Matthews Medical Center, Matthews Community Center and Bowlero Matthews. McAlpine Creek Greenway and Sportsplex at Matthews are also within 3 miles (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hampton Inn by Hilton Charlotte/Matthews Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 277 8 - Good 201 6 - Okay 93 4 - Poor 54 2 - Terrible 47 ### 8.4/10 Cleanliness ### 8.4/10 Staff & service ### 7.8/10 Amenities ### 8.0/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 10/10 Excellent #### Carol 3 Oct 2025 Liked: Amenities, property conditions & facilities Very safe parking. The facility was very nice, clean & the staff welcoming. ##### Carol Stayed 3 nights in Sep 2025 ### 6/10 Okay #### Kristan 10 Jun 2025 A few pros: The staff was very friendly. ##### Kristan Stayed 2 nights in Jun 2025 ### 6/10 Okay #### Donald 21 Jul 2025 Liked: Cleanliness, staff & service The breakfast was great, the staff was great. The only complaint was the pool was closed, it was disappointing ##### Donald Stayed 4 nights in Jul 2025 ### 8/10 Good #### Sean 12 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice room and stay ##### Sean Stayed 1 night in Jan 2025 ### 8/10 Good #### Clyde 16 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fine basic hotel. Staff friendly and efficient. ##### Clyde Stayed 2 nights in May 2025 ### 10/10 Excellent #### Brenda 16 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love this place ##### Brenda Stayed 1 night in Jul 2024 ### 6/10 Okay #### Elizabeth 12 Jun 2025 Liked: Cleanliness Ease to food and quiet, unexpected charge to park my car on a prebooked stay. ##### Elizabeth Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Richard 5 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very nice hotel. ##### Richard Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Joe 28 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to a lot of things. ##### Joe Stayed 3 nights in Dec 2024 ### 2/10 Terrible #### Allen 14 Jul 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Pool hasn’t been operational in months/years even though Expedia said it did. They also did not have the type room reserved available. ##### Allen Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Nina 8 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities First time at this location and service was great as always. The guest service representative was a dear. ##### Nina Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Brenda 14 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Front staff very welcoming. ##### Brenda Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Matthew 15 Aug 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location and convenience to many venues... ##### Matthew Stayed 2 nights in Aug 2022 ### 10/10 Excellent #### Ralph 5 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel exceeded expectations with its outstanding service and impeccable cleanliness. The staff went above and beyond to ensure a comfortable stay, attending to every detail with a friendly and professional demeanor. The rooms were spotless, well-maintained, and provided a cozy atmosphere perfect for both relaxation and work. ##### Ralph Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Beth 25 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities We have stayed here before and this stay was the best. More breakfast options. The room was very cozy and clean. Staff was kind and professional. Very pleased. ##### Beth Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Konni 27 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall outstanding ##### Konni ### 4/10 Poor #### Tameshia 15 Jan 2025 Disliked: Property conditions & facilities The property is in a nice area and staff there seem professional and friendly.Breakfast had a great selection. However the rooms are dates, furniture needs to be upgraded, the bathroom had cracks and holes. The bottom of toilet is rusted. This room has a cost of $169 and is certainly not worth that much. ##### Tameshia Stayed 1 night in Jan 2025 ### 2/10 Terrible #### Alexis 13 Jul 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Water heater did not work. Both water in the sink and tub did not drain. When I tried to adjust the temperature on the thermostat on the wall, it fell off. I received no room service on the three days I stayed. I had to go and ask for fresh towels and take out my own trash. It was my worst Hilton experience. ##### Alexis Stayed 3 nights in Jul 2025 ### 8/10 Good #### Randy 14 Nov 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Friends Visiting some friends in Mathew’s and they recommended the hotel. Was not disappointed. ##### Randy Stayed 1 night in Nov 2023 ### 4/10 Poor #### Peggy 28 Feb 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Not a clean hotel. No security on staff to control disturbances from other guests. We experienced loud continuous barking dogs, another guest playing loud music, all of this and a filthy room after driving 8 hours from PA to attend my mother's funeral! ##### Peggy Stayed 1 night in Feb 2025 ### 6/10 Okay #### Kathleen 9 Oct 2024 Location of as of excellent. Morning cafe excellent. Room clean. Bath had very slow drainage. Always water around our ankles when showering. Needed fresh grouting. TV not working. Think it was the remote battery. Cheerful and prompt housekeeping. ##### Kathleen Stayed 4 nights in Sep 2024 ### 6/10 Okay #### peter 22 Aug 2024 Liked: Cleanliness, room comfort Disliked: Staff & service #### basic room The hotel is understaffed Long wait time at check in despite it being 7 .00pm. No staff to clean the room or change towels Given a room and found it was occupied and had to return to check in desk to get a new room. ##### peter Stayed 2 nights in Aug 2024 ### 6/10 Okay #### Yolandra 14 Apr 2024 Liked: Amenities Disliked: Staff & service, property conditions & facilities There was a sour odor in the lobby and entrance area, not sure what the smell was ##### Yolandra Stayed 2 nights in Apr 2024 ### 6/10 Okay #### Peggy 11 Nov 2024 Liked: Cleanliness Disliked: Property conditions & facilities No longer free bottles of water for regular Hilton Honors members, you need Diamond status. Had a sign up about a fire drill where inspectors would be coming into rooms the day I arrived. When I asked if I would be disturbed since I arrived at 8 pm the person at the desk said maybe but she did not know. Did not like feeling like people may be coming into my room that late at night. ##### Peggy Stayed 1 night in Nov 2024 ### 6/10 Okay #### Kristine L 25 Mar 2023 Liked: Cleanliness They said they would clean our room at three days, they didn't. It was four. We asked for towels from the staff and all she could say was that she didn't have to clean our room. The coffee was either out or weak. ##### Kristine L Stayed 6 nights in Mar 2023