Dear Dwayne, We appreciate your kind review of our associate, Rebecca. I will share your sentiments with her and the staff. Looking forward to your next visit. Best, Derrick Pair, GM

Dear Willie, We appreciate you taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit. Best, Derrick Pair, GM

Dear Ann, Thank you for taking the time to share this glowing review of our hotel! It is wonderful to hear that you enjoyed your experience. I will be certain to share your comments with our staff, who truly love making our guests feel welcome when they come to town. Please find a reason to visit us again soon. Best, Derrick Pair, GM

Dear Rebecca, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Best, Derrick Pair, GM

Dear joseph, Thank you for choosing us. While we regret that your visit was not exceptional, we appreciate your feedback and look forward to impressing you in the future. Sincerely, Derrick Pair, GM

Dear Rojhat, It means a lot to us that you have taken the time to share this wonderful review. It lets other guests know that you enjoyed our hotel and lets our staff know that their hard work makes a difference. It was our pleasure to serve you, and we are already looking forward to your next visit. Best, Derrick Pair, GM

Dear Nathan, Thank you for taking the time to write a review. I am deeply sorry for the inconvenience of the pool closure, but the repair was necessary to maintain the quality of the hotel and to better serve our guests. Additionally, I apologize you encountered difficulties locating a seat at breakfast. Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Derrick Pair, GM

Dear Brian, We are thrilled to hear that you had a first-rate experience at our Embassy Suites. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, Derrick Pair, GM

Dear David, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Derrick Pair, GM

Dear BOBBY, It is wonderful to hear that staying at our hotel met your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Derrick Pair, GM

Dear Patti, Thank you for providing us with your feedback. We offer our sincere apologies for our amenities and accommodations not meeting your expectations. Your comments will help us improve our guest experience. We appreciate you sharing your experience and look forward to the opportunity to provide you with a better stay in the future. Sincerely, Derrick Pair, GM

Dear Zack, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Derrick Pair, GM

Dear Amanda, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your 5/5 review and humbly request a return visit. Best, Derrick Pair, GM

Dear Rosa, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Derrick Pair, GM

Dear Sherman, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Derrick Pair, GM

Dear Jason, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Derrick Pair, GM

Dear Anthony, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Derrick Pair GM

Dear Dwanda Harris, Thank you for taking the time to share your feedback. I’m pleased to hear our great location and amazing staff made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Derrick Pair GM

Dear Elise, We are thrilled to hear that we provided you with a wonderful stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Derrick Pair GM

Dear Frisnel, Thank you for being our guest and for sharing your experiences with us and with other travelers. Thank you, especially for your kind comments regarding our team and the exceptional job they do for our guests. It was a pleasure to host you; please visit again soon. Best, Derrick Pair GM

Dear Kathy, We are thrilled to hear that we have provided you with a great stay! Your kind review is appreciated and encourages our team, which works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Derrick Pair GM

Dear Larry, Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Derrick Pair GM

Dear Cassandra B, Your comfort is our top priority, so it’s wonderful your stay was pleasant! We enjoy hearing that you found our service friendly, location convenient, and accommodations comfortable! I look forward to sharing your compliments and hope we can welcome you again soon. Best, Derrick Pair GM

Dear Carlos, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Derrick Pair GM

Dear Ali, Thank you for choosing us and for taking the time to write a review! I am delighted to hear that our high standard of cleanliness and our hospitable service made for an enjoyable stay. Our team aims to provide a great experience for every guest on every visit, and we love to know we delivered. We hope to welcome you again soon. Best, Derrick Pair GM

Dear Melissa, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Derrick Pair, GM

Dear Tamara, I am glad our hotel provided you with a wonderful experience while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Derrick Pair General Manager

Dear Bryan, Bright, fresh, and comfortable guestrooms are our goals, so I sincerely regret that we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as to team to foster improvements. For this reason, we hope that you might consider a return visit. We’d love another opportunity to show you that cleanliness is our top priority. Sincerely, Derrick Pair General Manager

Dear Marthe, We are thrilled to hear that you had a first-rate experience at the Embassy Suites by Hilton. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, Derrick Pair General Manager

Dear howard, We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us. Best, Derrick Pair General Manager

Dear David, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Derrick Pair General Manager

Dear Dawn, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, Derrick Pair GM

Dear George, We appreciate you being our guest. I offer my sincere apologies if your recent visit did not meet our usual standards of excellence. We eagerly anticipate the opportunity to host you again, aiming to ensure that your next stay reflects the comfortable experience we are known for providing. Sincerely, Derrick Pair GM

Dear erin,It is wonderful to hear you had a great experience at our Embassy Suites by Hilton Charlotte Concord! We take pride in going above and beyond for our guests and love to know it makes a difference! On behalf of the entire team, thank you for choosing us, and please visit again soon!Best,Derrick PairGeneral Manager

Dear Jenny,We appreciate your high recommendation and welcome you to settle in again anytime.Best,Derrick PairGeneral Manager

Dear Asia,Thank you for your high accolades! We loved hosting you and hope to see you in the near future. Best,Derrick PairGeneral Manager

Dear Melissa,Please accept my apology for the issues you experienced during your stay. Our utmost priority is to offer our guests exceptional accommodations and service, so I regret that we fell short of both your expectations and our standards. Your feedback is valuable, and we will thoroughly review it as a team to implement necessary measures that ensure consistent excellence. Thank you again for sharing your thoughts with us, and we sincerely hope for another opportunity to deliver a stay that truly reflects our dedication to your comfort and satisfaction.Sincerely,Derrick PairGeneral Manager

Dear Anonymous,Thank you for sharing your kind review with us and other travelers. I’m glad you enjoyed our sparkling-clean accommodations, great location, and warm hospitality. Along with providing us with some recommendations for improvement, it's encouraging to hear that our hard work is affecting the guest experience. Please visit us again upon your return to the area.Best,Derrick PairGeneral Manager

Dear Julia,Thank you for your review. It is always disappointing to discover that any guest has had an unpleasant experience at our Embassy Suites Charlotte Concord. Providing top-notch accommodations is a priority for our entire team, so I sincerely regret we let you down. Additionally, we take any issues of pests extremely seriously and go to great lengths to ensure our rooms do not contain pests of any kind, including contracting a third-party vendor for preventative pest control monthly and participating in random inspections provided by the Health Department on a semi-annual basis. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again.Sincerely,Derrick PairGeneral Manager

Dear Erick,Thank you very much for your kind feedback. I am aware that you have many options to choose from, and I would like to express my gratitude for choosing our Embassy Suites once again. I am delighted that we were able to make your stay here an enjoyable one. We take great pleasure in having you as our guests, and we hope to have the pleasure of welcoming you back soon.Best,Derrick PairGeneral Manager

Dear shannon,Thank you for sharing this superior rating of your experience, and we look forward to your return. Best,Derrick PairGeneral Manager

Dear Ashley,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Derrick PairGeneral Manager

Dear Juan, We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us. Best, Derrick Pair General Manager

Dear Gwen,We aim to impress, so I'm sorry that your visit was just okay. I regret our lapses with your linens. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review and we hope to host you again for a flawless experience.Sincerely,Derrick PairGeneral Manager