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One of the elevators was out of service so we had to carry our luggage to our room. The other elevator was too far from the room that was given to us. In general, is a good property for passing by.
They had no hot water either night I stay. When I ask about a timeframe etc. the lady at the front desk suggested I just take a cold shower and move on. I've never been talked to so rudely. No clean towels on day two. I guess since there was no hot water, they didn't do laundry. I have no idea. No one could answer that.
Convenient to the airport without flyover noise. This hotel is clean, well-mainland friendly staff.
Carol
Stayed 1 night in Nov 2023
2/10 Terrible
Odell, Covington
Business traveller, Travelled with partner
13 Nov 2023
Liked: Cleanliness
Disliked: Staff & service, amenities
Upon arriving the representative appeared cold and unconcerned. The telephone in the room was not functioning with no way to call front desk. There were roughly 15 or more hours without hot water in room. Cost of a small muffin was over $6.00 and a small coffee was over $6.00 as well. Seems hotel is more concerned about making money instead of making residents comfortable. While my stay was only two days, I would not consider staying here again.
The property was very nice, front desk friendly and helpful, but I was disappointed in Housekeeping Service. I had to go ask for my room to be refreshed at 6pm in every sense. Trash cans still full, bathroom not touched, beds not made up and most of housekeeping were leaving for the day.
Shower stuff left in bathroom from previous guest, phone in room didn’t work, room had a smell, body wash bottle was empty had to request more, back door entrance didn’t work with key card, it served its purpose for the weekend wouldn’t stay at this location again.
I only say unsafe because I was traveling for business purposes and I have a lot of expensive equipment that I am responsible for. I had no choice but to leave the equipment in my car and I wasn't sure about the security of the area. Hotel and surrounding area/community.
Parking was limited and to me it was hard getting to the hotel and getting out of the parking area, to get to my next location/destination.
The wifi was not good at all. I didn't have a lot to send which was good. But what I had to do was doable but by other means. Considering I was there only over night, my stay ok. But for an extended business trip, it wouldn't work for me.
The hotel was very clean and well-maintained, and my room was nice as well. The hotel staff was very nice and treated me very well throughout my stay. I will return again!