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Reviews of Candlewood Suites Huntersville, an IHG Hotel

2.5 out of 5
Candlewood Suites Huntersville, an IHG Hotel
16530 Northcross Drive, Huntersville, NC

Reviews

8.0

Very good

Rating 10 - Excellent. 129 out of 293 reviews" "
Rating 8 - Good. 83 out of 293 reviews" "
Rating 6 - Okay. 36 out of 293 reviews" "
Rating 4 - Poor. 23 out of 293 reviews" "
Rating 2 - Terrible. 22 out of 293 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Martha

Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were very pleasant. The hotel is located close to shopping and dining. The room was clean but in the plumbing fixtures were in terrible condition. The bath tub was cracked and the tub spout was loose. The faucet in the kitchenette leaked. The room door handle jammed so opening the door from the hallway was sometimes a challenge. I reported it but no one came to repair the door handle. The attempts at maintenance were poorly done. The bathtub had been patched, then painted, but not with the correct acrylic paint designed for tubs. The loose bath spout had been glued back on using sealant but that failed and the spout almost fell off when I pulled up the diverter for the shower. I cannot recommend this hotel in its current condition.
Stayed 3 nights in Mar 2024
Response from Guest Relations on 17 Apr 2024
Thank you for letting us know about your stay, thank you very much for letting us know about your stay. We want to take this time to apologize for any inconvenience we might have cause you.

6/10 Okay

Towanda

Liked: Cleanliness, property conditions & facilities
Check in process was not great. The staff member was not able to check me in right away even though the funds had come out of the account already. Reservation had been made hours beforehand and Expedia hadn’t
Stayed 1 night in Mar 2024
Response from Guest Relations on 17 Apr 2024
Thank you very much for staying with us and for taking the time to let us know about your stay. Hope to see you the next time you are in our area.

6/10 Okay

Kenzie

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The quality was very rough. We only used it for sleeping as we were out most of the day but the shower and bathroom as a whole was very run down. The walls looked rough and the air conditioner was extremely loud. Overall it was an alright stay. I felt safe and had a bed that didn’t feel dirty so that’s the most important thing, but the place could definitely use some maintenance work.
Stayed 2 nights in Feb 2024
Response from Guest Relations on 17 Apr 2024
Thank you for letting us know about your stay, we appreciate your feedback.

6/10 Okay

Adam

Stayed 1 night in Feb 2024
Response from guest relations on 17 Apr 2024
Thank you for taking your time to let us know about your stay.

2/10 Terrible

Jhetaime

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Guest Services on 22 Feb 2024
Thanak you for choosing to stay with us, we want to take this time to apologize for any inconvenience we might have cause you during your stay with us. We hope you would have us another chance the next time you are in our city.

2/10 Terrible

Timothy, Milford

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was musty and smelled. The inside door handle fell off when we arrived. The door closed and it fell to the floor. The fold out bed was gross. Dirty sheets on it. I would not stay at this hotel ever again!
Stayed 1 night in Dec 2023

2/10 Terrible

Terrance

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Terrance

Stayed 1 night in Dec 2023
Response from guest services on 22 Feb 2024
Terrance,We want to thank you for taking your time to give us a review, we appreciate it very much.

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont remember. Too long ago.
Stayed 3 nights in Sep 2023

4/10 Poor

Neil

Disliked: Cleanliness, property conditions & facilities
I will say that the bed was comfortable. The facilities were overall old and dingy looking. I had one towel in my bathroom, no washcloth and no hand towel , the phone did not work, overall musty and cigarette smell throughout. I was disappointed
Stayed 1 night in Nov 2023

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked us in was amazing! We will be back thank you for the great experience
Stayed 1 night in Oct 2023

6/10 Okay

Albertina

Stayed 1 night in Oct 2023

4/10 Poor

Benjamin

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff were friendly but the place was very dirty, even found cockroaches in our room. Room was somewhat clean but shower left a lot to be desired.
Stayed 2 nights in Oct 2023

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room had a lot of amenities especially if you are staying several days or need to work. Some of furnishings are past due for an update. Staff were friendly and helpful.
Stayed 1 night in Oct 2023

2/10 Terrible

Stephanie, Bloomield

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Will not recommend this to anyone
Stayed 5 nights in Jun 2023
Response from Guest Relations on 15 Aug 2023
Thank you for choosing to stay with us, we want to take this time to sorry we regret that you did not have a greatexperience with us. We hope you give us another chance when you come back to our city.

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Place smells… it’s aged and front reception is rude
Stayed 4 nights in Jun 2023
Response from Guest Relations on 15 Aug 2023
I want to take this time to apolgize for your stay, we are sorry that you did not enjoy your stay.

6/10 Okay

Ryan

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Guest Relations on 15 Aug 2023
Thank you for choosing to stay with us and for taking your time to give us a review, we hope that the next time youwill be able to lets us know how we can obtain a 10 out of 10.Thank you!

8/10 Good

RICHARD, WILMINGTON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed there on several occasions over the years and property is starting to show its age, needs some sprucing up but for the price can't complain.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Anita

Travelled with partner
Liked: Cleanliness
The property was fairly clean but was obviously an older property. The bed was very comfortable. I probably would have rated it higher but the front entry staff made sure to point out there would be NO housekeeping because of being there only one night and we were on our own if we needed more towels. Also pointed out there was nothing in the way of coffee or breakfast without purchase. In the room there was a coffee maker and a packet of coffee but no creamer, etc. Had to drive a half mile to get morning coffee. For $150 / night in a mediocre hotel the least they could do is offer coffee in the morning in the lobby.
Stayed 1 night in May 2023

8/10 Good

Janice

Stayed 3 nights in May 2023

8/10 Good

Antoinette

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Michael, Pittsboro

Stayed 1 night in May 2023

8/10 Good

julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
Clean and comfortable hotel. Very quiet. Good price.
Stayed 4 nights in Apr 2023

4/10 Poor

Craig

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff was not knowledgeable of questions asked. On Saturday, someone came into my room because the door was not completely closed when I returned. Elevator smelled like marijuana. Will not stay here again.

6/10 Okay

Bryan

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Kelly

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean motel, staff (except for the daytime check-in clerk) were great, helpful and attentive to our needs.
Stayed 3 nights in Nov 2022

8/10 Good

Karen, Perrysburg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, right off interstate
Stayed 1 night in Oct 2022

8/10 Good

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One to consider
The stay was good. The location was ideal for me. No restaurant on site but lots of good restaurants very close by. Very nice area. No pool - but I was there on business. Starting to get a little dated - but was clean.
Stayed 4 nights in Jun 2022

4/10 Poor

Coryn

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom is disgusting. The tub is stained brown. The furniture in the living area is very worn. Saw a cockroach in the hallway. No complimentary coffee or hair dryer. Hotel is in a great location but will be staying elsewhere next time. Very disappointed.
Stayed 2 nights in Jun 2022

6/10 Okay

Alan

Travelled with partner
Liked: Staff & service, amenities
We were in handicapped room #129. Room was very old looking and not sure how clean it was. But the appliances were new and all worked great, including the ice maker. Furniture very comfortable. Used a suitcase and stand for extra storage in the BR which worked OK. Staff was over and above friendly and accomodating. Clean towels and linen readily available for the asking. Lending cabinet of items; we borrowed a George Forman and an HDMI cord. Parking and access to our room perfect. I would stay there again since the options for a full kitchen with a stove in that location were few.
Stayed 14 nights in May 2022

10/10 Excellent

Edward

Stayed 5 nights in Jun 2022

10/10 Excellent

Lynneva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was very clean and nice. The customer service was fantastic. We will stay with them again.
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite was large and comfortable. The bed was clean and confortable. The shower was a bit outdated, but worked for our stay. The amenities were what made it worth the stay -- the kitchenette and full fridge.
Stayed 2 nights in May 2022

4/10 Poor

Anthony

Travelled with family
Disliked: Property conditions & facilities
Room smell of dog urine was potent.
Stayed 1 night in May 2022

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in May 2022
Response from Candlewood on 12 May 2022
Thank you for your feedback!

6/10 Okay

Randy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Traci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location to Blythe Landing
Hotel is very close to Blythe Landing. Good choice of restaurants around. Definitely an older hotel that has been given a face lift. Only problem in room was the huge chip out of the fiberglass bathtub. The marketplace downstairs is very easy to use and the prices is reasonable. We asked for late check out and was able to stay until 1:00.
Stayed 2 nights in Mar 2022
Response from Candlewood on 12 May 2022
Thank you for your feedback!

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Candlewood on 12 May 2022
Thank you for your feedback!

8/10 Good

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the bed. Worse bed we have ever slept in
Stayed 1 night in Dec 2021

10/10 Excellent

Karla, Pinehurst

Liked: Cleanliness, staff & service, property conditions & facilities
Just your standard hotel, staff was very sweet, building had a mildew smell. Rooms are significant, roomy. Bed was very cozy
Stayed 1 night in Dec 2021

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was convenient to family and reasonable in price
Stayed 1 night in Dec 2021
Response from David on 17 Dec 2021
Thank you for your feedback. Kind regards, Mgmt & Staff

6/10 Okay

David

I did not check-in. I cancel my reserventation.
Stayed 1 night in Dec 2021
Response from David on 17 Dec 2021
Thank you for your feedback. Kind regards, Mgmt & Staff

10/10 Excellent

Sean

Stayed 1 night in Nov 2021

10/10 Excellent

Kurt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Friendly Staff
Hotel was clean. Common area is a little tired, but rooms we good. The friendliness of the staff is what made it.
Stayed 2 nights in Nov 2021
Response from David on 25 Nov 2021
Thank you for staying with us and we hope to see you again on your next trip to the area. Kind regards, Mgmt & Staff

8/10 Good

John

Liked: Cleanliness, staff & service
Property is dated, needs upgrade & painting
Stayed 1 night in Oct 2021
Response from David on 25 Nov 2021
Thank you for staying with us and we hope to see you again on your next trip to the area. Kind regards, Mgmt & Staff

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot
The stay was good, the staff was very help and polite. The rooms are large and well prepared. Windows do not have blackouts and the water pressure is low on the showers.
Stayed 2 nights in Oct 2021
Response from David on 25 Nov 2021
Thank you for staying with us and we hope to see you again on your next trip to the area. Kind regards, Mgmt & Staff

10/10 Excellent

Ester

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like that room only had one bed. Otherwise, had a wonderful stay
Stayed 2 nights in Oct 2021
Response from David on 25 Nov 2021
Thank you for staying with us and we hope to see you again on your next trip to the area. Kind regards, Mgmt & Staff