Exterior

Reviews of Extended Stay America Select Suites - Charleston - North Charleston - I-526

2.5 out of 5

Reviews

5.4
Rating 10 - Excellent. 78 out of 455 reviews" "
Rating 8 - Good. 72 out of 455 reviews" "
Rating 6 - Okay. 74 out of 455 reviews" "
Rating 4 - Poor. 85 out of 455 reviews" "
Rating 2 - Terrible. 146 out of 455 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Hotel Management on 23 Mar 2024
Dear Alex, Thank you for taking the time to provide feedback regarding your recent stay with us. We are delighted to know that your overall experience was enjoyable. However, as a hotel, we strive to provide a perfect stay experience for our guests, and we regret that we fell short of your expectations during your visit. We sincerely apologize for any inconvenience caused and appreciate your understanding. Thank you for choosing our hotel, and we would be honored to have another opportunity to welcome you for an exceptional stay that meets your expectations.Sincerely,Hotel Management

10/10 Excellent

Peyton

Liked: Staff & service, amenities
receptionist was very kind
Stayed 1 night in Feb 2024
Response from Hotel Management on 20 Feb 2024
Dear Peyton, We are thrilled to hear that you had a positive interaction with the receptionist at Extended Stay America! Providing excellent service to our guests is our priority, and we're glad to hear that you experienced kindness during your stay. Thank you for choosing us, and we look forward to welcoming you back for another pleasant experience soon!Sincerely,Hotel Management

2/10 Terrible

Mark

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We left after 10 minutes in room. The hallways and elevator on the way to the room were dirty and smelled. The room was dirty and had bugs on the floor dead and alive. We will call expedia later about a refund. Would not recommend this place at all. Man at check in desk was accommodating.
Stayed 1 night in Jan 2024
Response from Hotel Management on 26 Jan 2024
Dear Mark, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping staff to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

4/10 Poor

John

Liked: Staff & service, room comfort
Shocking
Was shocked there were no items nor coffee pot. Cupboards were empty except for a couple dead bugs. The bathroom sink was partially plugged.
Stayed 1 night in Nov 2023
Response from Hotel Management on 13 Nov 2023
Dear John, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

10/10 Excellent

Katherin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Paul

Stayed 1 night in Oct 2023

4/10 Poor

Andre

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Brandon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Full of roaches
Stayed 1 night in Sep 2023
Response from Hotel Management on 8 Sept 2023
Dear Brandon, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to keep the property clean. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management

8/10 Good

Jamaahl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Randy

Stayed 2 nights in Jul 2023

10/10 Excellent

Danny

Stayed 1 night in Aug 2023

4/10 Poor

Andrew

Disliked: Cleanliness, property conditions & facilities, room comfort
Stinky
Room was awful! Floors were sticky, hair on all surfaces, and something splattered on the TV. Smelled like a boys locker room.
Stayed 1 night in Jul 2023
Response from Hotel Management on 25 Jul 2023
Dear Andrew, Thank you for staying with us and for taking the time to leave your comments. We have taken note of the specific concerns you mentioned. We understand the impact these issues had on your experience, and we apologize for the discomfort caused. Rest assured; we will thoroughly investigate these matters and take immediate action to address them. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Sincerely,Hotel Management

10/10 Excellent

telia

Liked: Cleanliness, staff & service, property conditions & facilities
The young man at the front desk was so polite and very professional
Stayed 1 night in Jun 2023

4/10 Poor

Tonya

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms need serious upgrade.
Stayed 1 night in Jun 2023
Response from Hotel Management on 25 Jun 2023
Dear Tonya, Thank you for being our guest and sharing your observations. We are sorry for the condition of your guest room and any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, and we will share your concern with the appropriate individuals for the future modernization of our hotel. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

2/10 Terrible

Jasmin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don’t go here, it’s a cheap roach motel. We had to move to another room because there were puberty hair still on the sheets. Horrible! The staff was nice! No iron because everyone “stole” them according to the staff. Never again it was like false advertisement! We were so happy to leave!
Stayed 1 night in May 2023
Response from Hotel Management on 7 Jun 2023
Dear Jasmin, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We are disappointed to hear about the concerns with the room, and we will address this immediately. Our staff's top priority is to provide a well-maintained and clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will give us a second chance to deliver the outstanding experience you should always expect from us.Sincerely,Hotel Management

2/10 Terrible

Michelle

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was dirty and had a distinct smell. it was also in a noisy surrounding near the railroad and airport which made it hard to sleep. We also only slept there for one day and didn't get a refund for the other three days.
Stayed 4 nights in May 2023
Response from Hotel Management on 5 Jun 2023
Dear Michelle, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Please feel free to reach out to us directly at the hotel if you have any doubts regarding your charges; we would love to assist you in any way we can. We hope you will allow us a future opportunity to show you the seamless hospitality you should have received on this visit.Sincerely,Hotel Management

10/10 Excellent

Lauricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay here was very pleasant. The staff Tre, Christina and Jessica are excellent and that really made the stay even more pleasant.
Stayed 2 nights in May 2023
Response from Hotel Management on 1 Jun 2023
Dear Lauricia, Thank you for your excellent feedback about your recent stay at Extended Stay America. We're thrilled to hear that you had an enjoyable experience, and we appreciate your kind words regarding our staff members Tre, Christina, and Jessica. We pride ourselves on delivering excellent customer service, and it's gratifying to know that they made your stay even more enjoyable. We will make sure to pass on your compliments to them. Thank you for choosing our hotel, and we look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Management

2/10 Terrible

Ronda

Disliked: Cleanliness, property conditions & facilities
Tre, the front desk clerk did all he could BUT he had to run to 6 different rooms to find out which one had 2 beds which I had reserved. He seriously RAN to them. He came back and said he found it and all he had to do was wash the floors. HE HAD TO WASH THE FLOOR??? The owners, and managers need to step up! The front desk clerk cannot do everything by himself. Thank you Tre for trying so hard and working so hard. This place does not deserve to have you as an employee. Needless to say, I DID NOT STAY AT THIS HOTEL.
Response from Hotel Management on 28 Apr 2023
Dear Ronda, Thank you for taking the time to share comments about your experience with us. What you experience is not our usual hotel standard; we consistently strive to deliver exceptional service. Therefore, we apologize for what you encountered while waiting to get your room, and we regret that you did not get to stay. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest.Sincerely,Hotel Management

8/10 Good

Jamaahl

Business traveller
Stayed 1 night in Apr 2023

2/10 Terrible

Coby

Disliked: Property conditions & facilities
Hair on the bed and in the bed, the 3rd hotel ive ever walked out of ( the pics online are a joke) i want a full redund for the portion charged by expedia
Stayed 1 night in Apr 2023
Response from Hotel Management on 20 Apr 2023
Dear Coby, We always want to exceed our guest's expectations; therefore, we apologize if we overlooked a few issues in the preparation of your room. Financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. If we may be of any assistance, please don't hesitate to reach out to our hotel directly. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Hotel Management

4/10 Poor

Debbie

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the front desk clerk was so cheerful and helpful. I think her name was Christina and deserves to be working at a property in better condition
Stayed 2 nights in Mar 2023
Response from Hotel Management on 1 Apr 2023
Dear Debbie, We are sorry we did not meet your expectations during this visit. Although we're happy you recognized the efforts of our associate Christina, we sincerely apologize for the issues which compromised your experience. Our team makes every effort to deliver the exceptional accommodations our guests deserve. Therefore, we will share your review with our team to see where we went wrong and how we can improve. We never intend to disappoint our guests in any way, and we hope you will consider trying us again next time your travels bring you our way. We are confident you will enjoy a much-improved stay.Sincerely, Hotel Management

4/10 Poor

Greg

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
For the price to stay for 1 night it was extremely low quality room and hotel. The hotel smelled pretty bad in the hallways and the sheets in the room smelled too. Everything in the room also made a lot of noise. The bathroom (drips coming from the bathroom air vent), AC unit coming on and off every 10 mins to cool down the room, the walls are paper thin and the floors are hardwoods so you can hear everything and everyone inside the hotel)
Stayed 1 night in Mar 2023
Response from Hotel Management on 29 Mar 2023
Dear Greg, Thank you for choosing us. We are sorry that we did not meet your expectations. Please accept our apologies for the maintenance and cleanliness issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay.Sincerely,Hotel Management

6/10 Okay

Mason

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Mar 2023

2/10 Terrible

mary christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room at the inn
No reservations and no room. We needed to scramble and find another hotel
Stayed 1 night in Mar 2023
Response from Hotel Management on 18 Mar 2023
Dear John, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for any issues you encountered at our front desk. We know a first impression is essential, and your experience was different. Should your travels bring you back to our city, we would welcome the opportunity to have you stay with us and receive a much warmer welcome along with our outstanding hospitality. Sincerely,Hotel Management

2/10 Terrible

Taylor

Travelled with family, Business traveller
Disliked: Property conditions & facilities
The toilet stopped working because they had some kind of automatic limit thing that was supposed to allow so much water. The floors were grossly sticky. For an “extended stay” it came with no cooking supplies. I.e. pots, pans, cook ware.
Stayed 2 nights in Mar 2023
Response from Hotel Management on 16 Mar 2023
Dear Taylor, First and foremost, we would like to offer you our apologies for the inconvenience that you encountered during your stay with us. Even though we strive to provide clean, comfortable, and well-maintained suites to our valued guests, there are times when we can't live up to the fullest. Also, to ensure the cleanliness of kitchenware on arrival, we keep them at our front desk, and our team is happy to deliver them to the guest's suite. We certainly apologize for any miscommunication regarding our dishware policy. We appreciate you bringing it to our attention and have shared your comments with our team for improvement. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

4/10 Poor

Jason

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2023

8/10 Good

S. Dutchess

Business traveller
Decent
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not Recommended
We will not stay here again. I knew that we would be arriving late at night so I called ahead earlier in the afternoon to let the front desk know. They said the late arrival around 2-3am would be fine and they would note it on our reservation. We arrived at 2:30am to find that the front desk had us listed as a no show and had already charged me for the room. They also did not have another double room available as I had booked and paid for. After fumbling around with papers on the desk, the clerk check the registration in their system and found the note left earlier in the day that clearly stated when we would be arriving. After questioning how the problem occurred, the front desk admitted that they did have another double room available but it would take 30 mins or more to clean. It was already late and we had to get an early start so anymore wasted time was unacceptable. Eventually, the front desk agreed to move a sleeper sofa into a single room. When we finally made it to the room, the sofa took up what little bit of floor space was available to move in the room, the sofa did not have a mattress on it and the frame was dirty. This place is in serious need of repairs and management.
Stayed 2 nights in Mar 2023
Response from Hotel Management on 9 Mar 2023
Dear Guest, Thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well, in addition to the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our apology for the inconvenience you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management

8/10 Good

Mika

Business traveller, Travelled with partner
Liked: Staff & service
It says free Wifi, but in order to get Wifi we have to call tech company, long waiting, and they ask all kinds of information of device you use. I gave up using Wifi.
Stayed 1 night in Feb 2023
Response from Hotel Management on 23 Mar 2023
Dear Mika, Our gratitude for taking the time to review your stay with us. Your total satisfaction is always our top priority; therefore, we are disappointed that we could not provide you with the exceptional stay we want you to enjoy. We know how important it is to have seamless connectivity; therefore, we sincerely apologize for the difficulties you encountered with the internet. We regret we were unable to resolve the issue while you were here. We will follow up with this to ensure there are no remaining issues, and we appreciate you bringing this to our attention. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback, and we hope to see you again.Sincerely,Hotel Management

2/10 Terrible

Carmela

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was in a state of disrepair and has an extremely severe bug issue!
Stayed 5 nights in Jan 2023
Response from Hotel Management on 20 Feb 2023
Dear Carmela, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible nasty and infested with roaches
It was horrible this place needs to be inspected the roaches are the worst I have ever seen. The building smells like the back side of a dumpster. Please stop and don't go here . This hotel needs to be removed from this site
Stayed 3 nights in Feb 2023
Response from Hotel Management on 14 Feb 2023
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management

2/10 Terrible

Jeff, Clover

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty old room and cockroaches in room
Stayed 1 night in Feb 2023
Response from Hotel Management on 12 Feb 2023
Dear Jeff, We regret the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We are sorry that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

10/10 Excellent

Alesia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

4/10 Poor

Karl

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I didnt expect much. Just a clean room for the night. It was clean but walking down hall was overwhelming smell of cigarette smoke on a none smoking wing (not sure if smoking allowed in any rooms). Killed 2 roaches before going to bed and 1 crawling on wall when i turned light on at night. I was only there 11p-6a.
Stayed 1 night in Feb 2023
Response from Hotel Management on 11 Feb 2023
Dear Karl, Thank you for taking the time to review your experience with us. We apologize for not providing a more pleasant stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Furthermore, we assure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We appreciate your patience and hope you will accept our apologies.Sincerely,Hotel Management

2/10 Terrible

Selina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
There are roaches everywhere, there was blood on the back door and it took forever for Someone to come check us in.
Stayed 2 nights in Feb 2023
Response from Hotel Management on 8 Feb 2023
Dear Selina, Thank you for choosing our hotel. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us; therefore, we apologize for the issues you experienced. Although our hotel has regular pest control service, we will contact them to address this quickly. You have our assurance we will learn from your situation, so we are better equipped to provide a first-rate experience to all of our guests. We hope to make your next stay a complete success.Sincerely,Hotel Management

2/10 Terrible

Rich, Myrtle Beach

Elevator was down and we were on w4th floor. No address was provided and we went to the wrong hotel.
Stayed 1 night in Jan 2023
Response from Hotel Management on 12 Feb 2023
Dear Rich, Please accept our apologies for not meeting your expectations during your time with us. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any situations that may have kept you from having an outstanding stay. We will follow up on your concerns to ensure we are well-poised to serve you better in the future. Sincerely,Hotel Management

2/10 Terrible

Christy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We will never stay here again. There was no bathroom other than our room, the roaches were smeared on the walls all over, they crawled the walls and floors, our heater in the room wasn't fully functioning and the smell of cigarettes and weed was strong. We called the help line and we addressed our issues with the front desk. They said they would change our room and new room for bugs. Once we got back from our event that day all the staff was gone home. We never got any help. This place is terrible.
Response from Hotel Management on 12 Feb 2023
Dear Christy, Please accept our apologies for not meeting your expectations during your visit. Our goal is to provide a clean environment, excellent service, and an exceptional stay for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

4/10 Poor

LUCENDIA

Business traveller
Hotel bed didn't have any sheets refrigerator was nasty
Response from Hotel Management on 9 Feb 2023
Dear LUCENDIA, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in the preparation of your room before arrival. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

6/10 Okay

Mary

Disliked: Amenities
Vending machines didn't work, room needed paint, fridge looked rusty, and cab ordered for 5 a.m. through front desk did not show up.
Response from Hotel Management on 9 Feb 2023
Dear Mary, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Blk_beast

Stayed 1 night in Jul 2022

6/10 Okay

Matthew

Travelled with family
Disliked: Amenities
While not the best, not the worse. We picked it because it was dog friendly. They did a great job for inside dog friendly but not outside.
Stayed 1 night in May 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on 6 Jul 2022
Thank you for reviewing your stay with us, Matthew. We appreciate your feedback and wish you all the best in your future travels.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Do not stay here
Cockroaches everywhere even after I sprayed down my entire room. People doing frogs in the parking lot. After I decided I had had enough and wanted to leave the front desk staff was mean and rude about me deciding to leave.
Stayed 12 nights in Apr 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on 2 Jun 2022
Thank you for allowing us to host you. We are so sorry for the issues that you experienced with the pest sightings and will make sure that we address these concerns with our pest control provider. We do hope that your future travels are both comfortable and pleasant.

2/10 Terrible

Grover

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
There was cockroaches in the room. I have pictures, would like a manager to call me or even a refund. Dirty, no soap, shampoo, cups or anything in the room.
Stayed 1 night in Apr 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on 5 May 2022
We appreciate your honest feedback and highlighting these concerning issues, Grover. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.

2/10 Terrible

Triniece

Disliked: Cleanliness, amenities, property conditions & facilities
This was a last minute booking. This hotel was the only reasonable rate at the time of booking. I had to sleep with the window open to be able to breathe because the room contain too much smoke. I wiped everything down with Lysol wipes there was dirt on the surface of the table, nightstand, and etc. This is a place for a company to rent for their worker to stay when they are in town to do a job. This is not a place to stay for a weekend getaway or a vacation.
Stayed 1 night in Apr 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on 5 May 2022
Thank you for taking the time to review and rate your stay with us, Triniece. We hate to see that your time with us was not the exceptional one that we intended for you due to the issues that with the cleanliness and smoke. We are always looking for ways to improve and we will use your feedback to help us do just that.

6/10 Okay

Janelle

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
I stayed in room 324 for a week. I had several roaches in my room before they decided to spray on Thursday 4/14.
Stayed 7 nights in Apr 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on 5 May 2022
Thank you for reviewing your stay with us, Janelle. Please accept our sincerest apologies for the issues that you encountered these issues. We can assure you that we will handle this accordingly through the proper channels. We do wish you the best in your future travels.

2/10 Terrible

chris

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was the worse hotel I have stayed at. The outside had prositute hooking up with guest. The hotel say masks were required but nobody working there had masks on. Our room had roaches, no drawer on the nightstand. The elevator smelled like Marijuana. The only positive was the workers. Also, paper thin walls. Expedia should not have thia inn listed.
Stayed 3 nights in Apr 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on 5 May 2022
Thank you for taking the time to review and rate your stay with us, Chris. We are so sorry that you did not enjoy your time with us, and we will make sure that we address these concerns with our pest control provider for immediate action and resolve. Thank you for bringing these matters to our attention, and we hope that that your future travels are both comfortable and pleasant.

2/10 Terrible

IVY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach Motel!
Worst hotel I’ve ever stayed in! Roaches everywhere. When I went to the counter to ask for a refund and be able to check out there was another woman there doing to same thing because of the roaches. Hotels.com you shouldn’t even promote this place. Housekeeping said they clean rooms every 14 days.
Stayed 4 nights in Mar 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on 5 May 2022
Thank you for taking the time to rate and review your stay with us, Ivy .We sincerely apologize for the issues that you experienced with the pest sightings. We are so sorry that you did not enjoy your time with us and will make sure that we communicate these concerns with the proper teams for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.