Thank you, Allison, for taking the time to tell us about your stay at the Red Roof Inn Charleston - Kanawha City, WV. I am disappointed that your experience did not meet your full expectations, prompting your 1/5 score. The situation you described regarding the lack of cleanliness in your room, the unclean bathroom along with the other concerns mentioned are truly regrettable. I am very sorry for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you again for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Hello Zarrea, Thank you for taking the time to tell us about your experience at the Red Roof Inn Charleston - Kanawha City, WV. We value you as a our guest and welcome your 3/5 score. In regards to the toilet, we encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our team to ensure improvements are made.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hello Roy,Thank you for choosing to stay at our Red Roof Inn Charleston - Kanawha City WV. We are pleased to see your 3/5 score, however, you indicated that you encountered noise disturbances during your stay. This is regrettable to see, and we sincerely apologize for any inconvenience caused. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to provide a better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hi Ashley,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn Charleston - Kanawha City, WV. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future on your next say at RedRoof, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Dear Steven,Thank you for taking the time to tell us about your experience at the Red Roof Inn Charleston - Kanawha City, WV. It's great to read that you were pleased with the hospitality of our staff. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of the room, the electric sockets and the upkeep. We strive to provide guests with all the comforts of home, so I am disappointed to see we fell short with you. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Thank you for taking a moment to leave a review, Wade. The staff and I at the Red Roof Inn Charleston - Kanawha City, WV appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Hello Tay, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLESTON - KANAWHA CITY WV and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

Dear Mischelle, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN CHARLESTON - KANAWHA CITY WV regarding the nice room, cleanliness and new bed. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

Hello Sarah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLESTON - KANAWHA CITY WV and I are disappointed to see your 2/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Dear Shannon, Thank you for taking the time to tell us about your experience at the RED ROOF INN CHARLESTON - KANAWHA CITY WV. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the bathroom you described along with the other concerns mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Hello Mary, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLESTON - KANAWHA CITY WV and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Hello Sharon,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charleston - Kanawha City, WV and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

Dear Joel,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHARLESTON - KANAWHA CITY WV. It's good to hear that you found our staff to be nice and friendly. However, I am sorry that your experience did not meet your expectations due to the cleanliness of your room not being up to your standards.Thank you again for sharing your experience and we wish you all the best in your future travels.Very truly yours,SharmaRed Roof Management RediResponse Specialist

Dear David,I appreciate you sharing your feedback following your stay at the RED ROOF INN CHARLESTON - KANAWHA CITY WV. I was saddened to read that your stay fell short of your expectations due to the pests you reported. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concern and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,SharmaRed Roof Management RediResponse Specialist

Dear David,I appreciate you sharing your feedback following your stay at the RED ROOF INN CHARLESTON - KANAWHA CITY WV. I was saddened to read that your stay fell short of your expectations due to the pests you reported. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concern and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

I appreciate your comments regarding your recent stay at the Red Roof Inn Charleston - Kanawha City, WV, James. I am thrilled that you found everything clean and our staff friendly. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Thank you for taking a moment to rate your experience, Joseph. The staff at the Red Roof Inn Charleston - Kanawha City, WV and I appreciate but is deeply saddened by your 1/5 score following your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Dear David, Thank you for leaving your feedback after your experience at RED ROOF INN CHARLESTON - KANAWHA CITY WV. Regarding the insects you reported, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Anthony,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLESTON - KANAWHA CITY WV and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,DannielleRed Roof ManagementRediresponse Specialist

Hello Lynn,Thank you for taking the time to write a review of your stay at the Red Roof Inn Charleston - Kanawha City, WV. Please accept our most sincere apologies for the concerns you described regarding the sheets and towels that had stains and other highlighted issues you had with the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

Hi Heather,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Charleston - Kanawha City, WV. It is so rewarding to read that you had a good encounter with us and we truly appreciate your kind remarks about our hotel's quietness, super friendly staff and beds comfortability. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,OnielRediresponse Specialist

Dear Erica,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHARLESTON - KANAWHA CITY WV. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our nice staff who were very welcoming. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management

Dear Goldie,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHARLESTON - KANAWHA CITY WV. I am sorry your stay fell short of your expectations due to the cleanliness of the tables not being up to your standards, the conditions of the phones you mentioned, the stained linens, and the other highlighted concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels.Very truly yours,Sharma Red Roof Management RediResponse Specialist

Hello Cassity,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CHARLESTON - KANAWHA CITY WV and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Hello Keith, Thank you for being our guest. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience. I do hope that you will return to our hotel, or any other long term lodging locations in the future. Sincerely, Toni-Ann RediResponse Specialist

Hello John,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Charleston - Kanawha City, WV appreciate your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

Dear Farren, We at the RED ROOF INN CHARLESTON - KANAWHA CITY WV appreciate your scoring of 6/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

Hello Brandon, Thank you for your feedback following your stay with us at the RED ROOF INN CHARLESTON - KANAWHA CITY WV. I am so happy to hear that your most recent experience with us met your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is great o know you had a great stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience.Sincerely, Kerry-Lee RediResponse Specialist

Dear Valued Guest,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CHARLESTON - KANAWHA CITY WV and I is disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Dear Jennifer,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHARLESTON - KANAWHA CITY WV. I am sorry that your experience did not meet your expectations due to the cleanliness of the linens and surfaces you mentioned.In the future, should you stay with us again, feel free to contact the front desk in real time to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concern and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

Hi Thomas,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Charleston - Kanawha City, WV with us. It was so rewarding to see that we earned your perfect score by providing you with a clean and comfortable stay. We strive to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRediResponse Specialist

Thank you for sharing your feedback with us, Glenn. The team at the Red Roof Inn Charleston - Kanawha City, WV was pleased to know that you were fond of our large beds. However, you made mention of some issues you had with the door. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in our growth, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with better stays in the future.Regards,XaoRediResponse Specialist

Thanks for sharing your feedback with us, Rick. The staff at our Red Roof Inn Charleston - Kanawha City, WV were elated to see that we earned your 4/5 score. You mentioned some highlights, such as our location providing you with a good night's sleep for your quick overnight stay, which was pleasing to read.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRediResponse Specialist

Thank you for sharing your perfect rating with us, Kristine. Our staff at the Red Roof Inn Charleston - Kanawha City, WV was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist

Dear Michelle, Thank you for your participation in our guest survey and sharing your feedback regarding your recent stay with us. We at the RED ROOF INN CHARLESTON - KANAWHA CITY WV are appreciative your 3/5 scoring. We strive to provide all the comforts of home and it’s great to have achieved that with you as you highlighted the staff were great and you had no complaints. Please accept our sincerest apologies for the fact that you felt unsafe at nights. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know we appreciate your business and value you as our guest. Thank you for sharing your feedback. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely, Kerry-Lee RediResponse Specialist

Dear Ronald,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHARLESTON - KANAWHA CITY WV. We are sorry about the room that was given not having microwave or refrigerator available. We are happy to know that you were pleased with Tim our desk clerk who was nice and made you feel welcomed and you also stated that you liked our pet area. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Dannielle Red Roof Management

The team at our Red Roof Inn Charleston - Kanawha City, WV would like to thank you for sharing your feedback with us, Kenneth. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to out great hotel that worked out wonderfully for your emergency delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us again in the future.Faithfully,XaoRediResponse Specialist

Hello Donna,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof Inn Charleston - Kanawha City, WV. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

Hello Laryssa,We are sorry you had a less than satisfactory experience, prompting your 4/10 rating, following your stay at the RED ROOF INN CHARLESTON - KANAWHA CITY WV. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

Hello Dennis, Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN CHARLESTON - KANAWHA CITY WV are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane RediResponse Specialist Red Roof Inn - RedRoof

Dear Kelly,Thank you for taking a moment to complete our survey following your stay at the RED ROOF INN CHARLESTON - KANAWHA CITY WV. It was disheartening to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Your review can help others make their choice of hotel with confidence.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.

Hello Bonita,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Charleston - Kanawha City, WV appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

Hello Ronald, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Charleston - Kanawha City, WV appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine RediResponse Specialist