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Reviews of Hotel O Grand Inn Channelview I-10

2.5 out of 5
Hotel O Grand Inn Channelview I-10
15919 I-10 East Freeway, Channelview, TX

Reviews

2.8
Rating 10 - Excellent. 4 out of 111 reviews" "
Rating 8 - Good. 5 out of 111 reviews" "
Rating 6 - Okay. 1 out of 111 reviews" "
Rating 4 - Poor. 8 out of 111 reviews" "
Rating 2 - Terrible. 93 out of 111 reviews" "

3.0/10

Cleanliness

3.2/10

Staff & service

2.4/10

Amenities

2.8/10

Property conditions & facilities

2.8/10

Eco-friendliness

Reviews

2/10 Terrible

Pat

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They told me the hotel was Not taking any customers, and would not give me a room.
Stayed 1 night in Dec 2023
Response from Joey on 23 Jan 2024
We are sorry for the inconvenience caused to you, Pat! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, property conditions & facilities
Orible
Stayed 2 nights in Jul 2023
Response from Maria on 11 Sept 2023
Hi, Fernando! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Maria

2/10 Terrible

Aristeo

Disliked: Cleanliness, staff & service, property conditions & facilities
It was something that no human being or animal should live in
Stayed 5 nights in Jul 2023
Response from Eva on 11 Sept 2023
Hi, Aristeo! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Eva

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Oct 2022

2/10 Terrible

Krystal

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful!!!
Awful owner is awful the place should be shut down! Husband door didn’t even locked could of easily gotten robbed or worse!! CLOSE THIS PLACE DOWN
Stayed 5 nights in Apr 2022
Response from Ammy on 3 May 2022
Hi, Krystal! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware
Upon arrival the first room I was given had a whole wall of graffiti, no shower head, no tub faucet and full trash cans both inside the room and outside the room door. When I informed the front desk of the issues the lady gave me a master key and a list of room numbers to check. On the way to check the rooms there were shopping carts full of trash scattered around. The photos are of the best room available. The tv did not work, there were no pillowcases on the pillows, the lights didn’t work and the room was filthy. The pictures online are not an accurate example of what you will get.
Stayed 1 night in Apr 2022
Response from Ammy on 15 Apr 2022
Apologies for the problems you had faced, Heather! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Matthew

Stayed 1 night in Apr 2022
Response from Jane on 12 Apr 2022
Hi, Matthew! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Jane!

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Cheshta on 3 Apr 2022
Hi, Jeffrey! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

2/10 Terrible

Yesenia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

2/10 Terrible

Ginger

Stayed 1 night in Mar 2022
Response from Jane on 22 Mar 2022
Hi, Ginger! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was condemned. Unable to access the room I reserved. Expedia did find me another acceptable room, but it took 2 hours. DO NOT TRY TO RESERVE A ROOM HERE!!!
Stayed 11 nights in Jan 2022
Response from Bruce on 6 Feb 2022
Hi Robert, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Bruce

2/10 Terrible

Micaela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel Hell
Probably the nastiest motel I have ever stayed at. When we first arrived, the room we were assigned had the door wide open and when we walked in a stray cat ran from the room. The beds were not made and the room was trashed. She gave us another room (not equivalent to the one I had paid for) and the room was alright. The bed did not have sheets and the pillows did not have pillow cases. There was old food leftover in the fridge. There were no towels in the room and most of the lights did not work. We got a room on the second floor and when leaning over the rails later that night, almost fell off from the second floor. The rails are almost coming off of the concrete. This motel only has one housekeeper whom I watched get dropped off by three separate cars that night, and then she bought drugs in the parking lot. All within my first two hours of being here. I would not recommend this motel. Definitely not worth the price. I wouldn’t stay here again even if I was paid to.
Stayed 1 night in Jan 2022
Response from Bruce on 4 Feb 2022
Something like this should not have happened, Micaela. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Bruce

2/10 Terrible

Jesus H

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
He went to the room and in 10 we return it it was once of the disgusting places I have ever seen I want my money back
Stayed 1 night in Dec 2021
Response from Ammy on 24 Dec 2021
Hi, Jesus! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.

2/10 Terrible

Trochie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel Is Discussing..
Beds Where dirty Floor Was Not Vacuum They Need A Better Cleaning service..
Stayed 4 nights in Dec 2021
Response from Ammy on 14 Dec 2021
Apologies for the problems you had faced, Trochie! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Hector

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible dirty place
Very dirty, no clean, no change nothing!!!
Stayed 1 night in Nov 2021
Response from Cheshta on 27 Nov 2021
Hi, Hector! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Timothy

Stayed 1 night in Sep 2021
Response from Ammy on 25 Sept 2021
Hi, Timothy! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Cristian

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good costume services
Stayed 3 nights in Sep 2021
Response from Jane on 10 Sept 2021
Sorry for the hassle you faced, Cristian! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

Latonya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Took my money. Dirty and I have my kids. Didn’t even stay at all because our name wasn’t in the system. There was 5 other people that they took money from.
Stayed 2 nights in Aug 2021
Response from Joe on 3 Sept 2021
Hi, Latonya. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Joe

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
I arrived at 9:30am sat in their parking lot for 4 hours. When I went in the lobby to see what was the earliest I could check in the lady behind the desk said that they weren’t accepting reservations. I said I already have a paid reservation. She said again we’re not taking reservations. I have yet to get a refund. I know someone who called to make a reservation over the phone once they knew I was going to stay there. They took the reservation over the phone but stopped answering the phone after hotel.com representative spoke with them trying to find out what happened with my reservation
Stayed 3 nights in Aug 2021
Response from Noah on 2 Sept 2021
Apologies for the problems you had faced, Michelle! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

David

Disliked: Staff & service
They don't honor reservations.
They refused to honor my or any one's reservation. Said OYO should have known. I will not deal with OYO ever again. Said that they were renovating.
Stayed 4 nights in Aug 2021
Response from Cheshta on 2 Sept 2021
Hi, David! We truly regret the distress caused. We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Ivy

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Ammy on 17 Sept 2021
Hi, Carlos! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Adonis

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing unique the property was run down, unsafe and dirty. We weren’t even able to check in because the office was completely closed with a note taped to the door saying no more check ins.
Stayed 1 night in Aug 2021
Response from Jane on 30 Aug 2021
Hi, Adonis! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Jane!

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
I never even saw a room. Where is the refund I asked for?
Stayed 4 nights in Jul 2021
Response from Noah on 21 Aug 2021
We are sorry to know this. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

2/10 Terrible

Marinesha

Travelled with family
Disliked: Staff & service
Stayed 3 nights in Jul 2021
Response from Noah on 1 Aug 2021
Hi, Marinesha! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Noah

2/10 Terrible

Brittany

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Nasty place rude lady at desk.. Door was qide open bed hd no blabkets or sheets had alot of big stains
Stayed 1 night in Jul 2021
Response from Cheshta on 17 Sept 2021
Hi, Brittany! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

2/10 Terrible

Kristina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY
When you get there, the women at the front desk will tell you they no longer take online reservations, then they will make you show your receipts of the bookings for the amount you paid and charge you the difference of whatever their rate is (they made me pay $20 more) i tried to argue it but the lady said (it you dont like it go somewhere else) I stayed and paid it because I had already drove an hour to get there and I was tired. Now, the rooms were the worst, if smelled like an ashtray, the lights didn’t work, the curtains didn’t fully cover the window,the fire alawokooked like someone ripped it out of the ceiling with wires hanging all out. There was a crusty rusty little refrigerator in there. Bugs and flies all over, toilet didn’t flush, drawers were all broken with doors missing. Pillows didn’t have pillow cases and looked like a child went crazy with a marker on them. The wall outlets didn’t work, no trash cans, looks like everyone just stacks trash outside their room door. this place seems to dangerous to even be opened. Please beware.
Stayed 1 night in Jul 2021
Response from Noah on 21 Jul 2021
Something like this should not have happened, Kristina. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Noah

2/10 Terrible

Verified traveller

Disliked: Cleanliness
My room is not what I wanted is expected dumpster
Stayed 1 night in Jul 2021
Response from Leo on 14 Jul 2021
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Noah

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute worst place I’ve ever stayed ! Extremely dirty, staff is rude and inattentive. First, the pictures are completely outdated. The grounds are run down in person. When we arrived to ask how soon we could check out, we could not until later that evening because there was no staff and the open sign was turned off but it’s was well past noon. When we were finally able to check in it took about 30 minutes to sign papers when everything was already done online. When we finally got into the room it was hot and sour. The air didn’t work, there were bugs all over the floor, in the tub, and on the dressers( I took plenty of pictures). There were burn holes in the bed and bugs crawling out from the sink and tub. The shower and sink was dirty and there was no soap. There was no point of a maid because she didn’t even try. The refrigerator was old and moldy and had spots everywhere. When complaining about our air we had to go back 5 times to keep telling her the air didn’t work and she didn’t fix it or let us switch rooms. Didn’t send anyone up to look or anything. Absolutely terrible place to stay. Not worth it, spend money for a motel 6 before you go here.
Stayed 1 night in Jul 2021
Response from Cheshta on 12 Jul 2021
We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Janet

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing.
Stayed 1 night in Jul 2021

2/10 Terrible

Arthur

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN!!!
Never. Again. This is the WORST hotel I have ever been. This should not be an option for ANY guest.
Stayed 1 night in Jul 2021
Response from Jane on 7 Jul 2021
Hi, Arthur! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Jane!

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021
Response from Jane on 12 Jul 2021
Hi, Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!

10/10 Excellent

Damon

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 13 nights in Jun 2021
Response from Leo on 1 Jul 2021
Hi, Damon! Thank you for being with us. Looking forward to your continued love and support. Regards, Alex

2/10 Terrible

Lester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible plus!
The worst place in the world. Terrible lady behind the desk and while I was checking in, a customer came looking for a plunger.
Stayed 1 night in Jun 2021
Response from Jake on 28 Jun 2021
This is not the experience we would like you to have, Lester! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Jake

2/10 Terrible

Verified traveller

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This experience was AWFUL. When we pulled in we were taken aback by the environment. We had to double check the address to be sure we were in the right place because it looked nothing like the pictures on Expedia. When we got to the counter to get our key, I was asked for all of my Expedia information “for the owner” which was really weird because I had a reservation and it should have been in their system. She never once looked at a computer, and I don’t even think I remember seeing one. I got the key and went to the room. The key didn’t work. My husband went to the front desk again and a man told him the person who does keys was gone so he’d try a master key for another room. Three rooms later and none of them were even remotely accommodating. The last room he checked didn’t even have power! My husband also overheard people at the front talking about the police and how all the TVs kept getting broken or stolen. The place looked like a crack house, no kidding. We had two young babies; we refused to stay. As my husband was coming back, a man rolled up onto my husband very suspiciously. We literally feared for our lives. There was nothing appealing about this. I truly hope Expedia takes this hotel off its site ASAP. No one should ever have to deal with the crap we went through, and a reputable site like Expedia shouldn’t do business with places such as this. Crazily, the next morning (coming down the street from a different hotel we ended up getting) there were police all over
Stayed 1 night in Jun 2021
Response from Gabi on 22 Jun 2021
We are sorry to hear about your experience, Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback with our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Gabriel!

2/10 Terrible

Verified traveller

Stayed 7 nights in Jun 2021
Response from Dan on 30 Jun 2021
Hi, thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Dan

2/10 Terrible

Johnny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Mike on 19 Jun 2021
Hi, Johnny! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Mike

4/10 Poor

Kaila

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here unless last resort!
Couldn't find reservation. Then put us in room that was dirty, no linens, holes in wall... Obviously remodeling. 2nd room was clean, to extent. Has something sticky all over mirror. Front desk was rude and incompetent.
Stayed 1 night in Jun 2021
Response from Gabi on 17 Jun 2021
Hi, Kaila! Thank you for bringing this to our notice. As stated, the behavior of the staff was not pleasant towards you. We will look personally into this matter and assure you your next visit will be a pleasant one. Regards, Gabriel!

2/10 Terrible

Adrian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Joey on 6 Jun 2021
Hi, Adrian. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Joey

2/10 Terrible

Adrian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Horrible Horrible
Looks very run down. Balcony rails broken. No refrigerator, box tv no Wi-Fi no cable. Cups in room were dirty no outlets worked. Holes in the wall where the ac vent goes. Towels looked dirty. In all reality the motel looks like a hurricane and tornado hit it at the same time. I will never visit this place again.
Stayed 1 night in Jun 2021
Response from Gabi on 6 Jun 2021
Hi, Adrian! We are sorry for the unpleasant experience you had with us. Your feedback has been duly apologetic noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Gabriel!

2/10 Terrible

Verified traveller

Stayed 7 nights in May 2021
Response from Gabi on 4 Jun 2021
Hi, Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Gabriel!

2/10 Terrible

Verified traveller

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had bed bugs and cleanliness was very poor. I got bite all on my arms by bed bugs. Very disguating .
Stayed 3 nights in May 2021
Response from Gabi on 22 May 2021
We are sorry to hear this, Thanks for notifying this concern us and we do understand your disappointment in this regard. However, we have duly noted your feedback to ensure better services in the future. Regards, Gabriel!

2/10 Terrible

Verified traveller

Stayed 4 nights in May 2021
Response from Leo on 31 May 2021
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so unprofessional arguing that i didn't pay for the room even after giving my confirmation numbers. Then i was told i paid the wrong price. Room was disappointing with holes in bed spead, holes in carpet, smelled old. Have the pictures to prove the condition. Will never book again
Stayed 1 night in May 2021
Response from Cheshta on 6 May 2021
We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Jacob

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely awful experience
Do not stay here!!! This hotel was absolutely awful. When we arrived, none of the staff in the lobby were wearing masks. They were incredibly rude and unhelpful. Once we got into our room, we were mortified. The room was clearly a smoking room, despite us booking a non-smoking room. The room was covered in stains and looked like it hadn't been cleaned in years. There was graffiti all over the bathroom wall. The towels in the bathroom were stained and smelled terribly. The toilet did not flush. On top of that, the wifi did not work and the hotel staff would not help us fix the issue. We left immediately and I got on the phone with Hotels.com customer service. The representatives I spoke to were incredibly unhelpful, one even blamed me for booking that room despite your website promising that we would have a clean, smoke-free room with wifi. After having such a terrible experience with Hotel O and Hotels.com customer service, I am completely dissatisfied with the experience. We haven't even gotten the refund for the room yet.
Stayed 1 night in Mar 2021
Response from Joe on 12 Apr 2021
Sincere Apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Joe

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to begin.. STAY SOMEWHERE ELSE!! The hotel looked like something out of a scary movie! Rooms with broken windows and missing doors. Roaches and awful odors. Human fluids everywhere you can think of! I booked a 4 night stay, checked in, got my keys, took a look at the room and was out within the first 10 minutes. Expedia nor the hotel would refund me anything for this stay. STAY AWAY! camping at a park would be better than this!
Stayed 4 nights in Mar 2021
Response from David on 25 Mar 2021
Hi, We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, David!

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Nothing unique except having to rebook you room. Went to eat dinner came back and they gave my room to someone else. Horrible
Stayed 2 nights in Mar 2021
Response from Joey on 25 Mar 2021
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Joey

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
cheap
Only stayed because there was no where else to go.. woke up with no water. Air/heat didn’t work.. covers were thinner than a sheet of paper.. I could feel the springs of the mattress.
Stayed 1 night in Mar 2021
Response from Marie on 24 Mar 2021
Hi, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Chris on 10 Mar 2021
Hi, Thank you so much for the positive rating. Have a wonderful day ahead :) Regards, Christina!

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel I have ever stayed in! Literally felt like a murder hotel.
Stayed 1 night in Mar 2021
Response from Marie on 7 Mar 2021
Sorry for the inconvenience, Please consider the issue of cleanliness as an off case, as this is one of our basic requirements to serve our guests with. Do give us a chance to host you again and we will make sure that you experience the comfort and hospitality we are known for. Regards, Marie!

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The lady in the front is rude and lazy. I made a paid reservation online and the lady not only chose not to look for it in the computer but then walked away from the window, shut off the lights and left my family and another customer sitting outside for an hour. Very poor service.
Stayed 1 night in Feb 2021
Response from Leo on 27 Feb 2021
Hi, we never want any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Alex