My husbsnd and I visited this hotel in july 2019. Upon arriving we were offered an upgrade to one of the suites ajoining the hotel which was palatial and very much appreciated. Everything about this hotel was faultless from the helpful and curteous staff to the great food at breakfast and dinner. Alternatively the pool bar offers excellent choice and large portions. Particularly enjoyed the club sandwiches. The hotel offeres 3 special nights bbq, cretan night with entertainment and a seafood night. Went to the greek night and the food ,music and dancing was excellent and shouldnt be missed!! Hotel was very clean and well maintained.The spa people as previously poorly reviewed did not bother us. We were asked once and when we declined,she took our room number so as not to ask again. We were offered a free 15 minute massage to entice us. This hotel is in a great location with a regular bus service to chania and the other way agia marina and plantanius. All worth the trip. There are also land trains with 8 different routes. We did the orange trip and had a great time. We will definately go back,which is something we rarely say!!
Comment from Hotel Management
19-Aug-2019 by CRETAN DREAM GUEST RELATION, Hotel Management
Thank you for sharing your experience at Cretan dream Royal and Cretan dream Luxury suites through Expedia group.
Our team bet is to provide superior customer service , we are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Thank you for choosing Cretan Dream Royal and Cretan dream Luxury suites for your stay and we hope you choose to stay with us again whenever your travel needs bring you back to Chania.