Ratings based on 293 verified reviews

4.6 out of 5
90% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller from UK

Posted 16-Sep-2019
We loved the infinity pool looking out to sea. All areas were kept spotlessly clean and well maintained. All members of staff were friendly, helpful and professional- we were made to feel very welcome.
5 out of 5
by a verified traveller from London

Posted 16-Aug-2019
Along with my family we were in this hotel for 14 nights and we loved the place. The Stuff was very friendly and helpfull. All facilities were very clean. They organized something every evening and food was very tasty. I would reccomend this hotel to everyone.
Comment from Hotel Management
19-Aug-2019 by CRETAN DREAM GUEST RELATION, Hotel Management
Thank you for sharing your experience at Cretan dream Royal and Cretan dream Luxury suites through Expedia group. Our team bet is to provide superior customer service , we are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing Cretan Dream Royal and Cretan dream Luxury suites for your stay and we hope you choose to stay with us again whenever your travel needs bring you back to Chania. Respectfully, Management team.
5 out of 5
by a verified traveller

Posted 25-Jul-2019
Beautiful resort close to Kate stalos that had great restaurants and reasonably priced. Pool area was great and cheap drinks
Comment from Hotel Management
19-Aug-2019 by CRETAN DREAM GUEST RELATION, Hotel Management
Thank you for sharing your experience at Cretan dream Royal and Cretan dream Luxury suites through Expedia group. Our team bet is to provide superior customer service , we are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing Cretan Dream Royal and Cretan dream Luxury suites for your stay and we hope you choose to stay with us again whenever your travel needs bring you back to Chania. Respectfully, Management team.
5 out of 5
by a verified traveller

Posted 20-Jul-2019
We had a fabulous stay at this resort. Food and service was excellent. Nice pool, fun Greek entertainment night, beach across the road was great.
Comment from Hotel Management
19-Aug-2019 by CRETAN DREAM GUEST RELATION, Hotel Management
Thank you for sharing your experience at Cretan dream Royal and Cretan dream Luxury suites through Expedia group. Our team bet is to provide superior customer service , we are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing Cretan Dream Royal and Cretan dream Luxury suites for your stay and we hope you choose to stay with us again whenever your travel needs bring you back to Chania. Respectfully, Management team.
5 out of 5
by a verified traveller

Posted 14-Jul-2019
My husbsnd and I visited this hotel in july 2019. Upon arriving we were offered an upgrade to one of the suites ajoining the hotel which was palatial and very much appreciated. Everything about this hotel was faultless from the helpful and curteous staff to the great food at breakfast and dinner. Alternatively the pool bar offers excellent choice and large portions. Particularly enjoyed the club sandwiches. The hotel offeres 3 special nights bbq, cretan night with entertainment and a seafood night. Went to the greek night and the food ,music and dancing was excellent and shouldnt be missed!! Hotel was very clean and well maintained.The spa people as previously poorly reviewed did not bother us. We were asked once and when we declined,she took our room number so as not to ask again. We were offered a free 15 minute massage to entice us. This hotel is in a great location with a regular bus service to chania and the other way agia marina and plantanius. All worth the trip. There are also land trains with 8 different routes. We did the orange trip and had a great time. We will definately go back,which is something we rarely say!!
Comment from Hotel Management
19-Aug-2019 by CRETAN DREAM GUEST RELATION, Hotel Management
Thank you for sharing your experience at Cretan dream Royal and Cretan dream Luxury suites through Expedia group. Our team bet is to provide superior customer service , we are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing Cretan Dream Royal and Cretan dream Luxury suites for your stay and we hope you choose to stay with us again whenever your travel needs bring you back to Chania. Respectfully, Management team.
5 out of 5
by a verified traveller

Posted 11-Jul-2019
Beautiful pool and great food. Our problem was not realising it was a three hour transfer from our airport - our fault not theirs but sonething to warch out for.
Comment from Hotel Management
19-Aug-2019 by CRETAN DREAM GUEST RELATION, Hotel Management
Thank you for sharing your experience at Cretan dream Royal and Cretan dream Luxury suites through Expedia group. Our team bet is to provide superior customer service , we are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing Cretan Dream Royal and Cretan dream Luxury suites for your stay and we hope you choose to stay with us again whenever your travel needs bring you back to Chania. Respectfully, Management team.
5 out of 5
by a verified traveller

Posted 09-Jul-2019
Comment from Hotel Management
19-Aug-2019 by CRETAN DREAM GUEST RELATION, Hotel Management
Thank you for sharing your experience at Cretan dream Royal and Cretan dream Luxury suites through Expedia group. Our team bet is to provide superior customer service , we are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing Cretan Dream Royal and Cretan dream Luxury suites for your stay and we hope you choose to stay with us again whenever your travel needs bring you back to Chania. Respectfully, Management team.
5 out of 5
by a verified traveller

Posted 09-Jul-2019
Comment from Hotel Management
19-Aug-2019 by CRETAN DREAM GUEST RELATION, Hotel Management
Thank you for sharing your experience at Cretan dream Royal and Cretan dream Luxury suites through Expedia group. Our team bet is to provide superior customer service , we are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing Cretan Dream Royal and Cretan dream Luxury suites for your stay and we hope you choose to stay with us again whenever your travel needs bring you back to Chania. Respectfully, Management team.
5 out of 5
by a verified traveller

Posted 01-Jul-2019
Very clean. Friendly staff. Good location. Good food. Lovely pool.
Comment from Hotel Management
02-Jul-2019 by CRETAN DREAM GUEST RELATION, Hotel Management
Thank you for sharing your experience at Cretan dream Royal and Cretan dream Luxury suites through Expedia. Our team bet is to provide superior customer service , we are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing Cretan Dream Royal and Cretan dream Luxury suites for your stay and we hope you choose to stay with us again whenever your travel needs bring you back to Chania. Respectfully, Management team.
5 out of 5
by a verified traveller from London

Posted 29-Jun-2019
We had brilliant time there, Stuff was absolutely amazing,
Comment from Hotel Management
01-Jul-2019 by CRETAN DREAM GUEST RELATION, Hotel Management
Thank you for sharing your experience at Cretan dream Royal and Cretan dream Luxury suites through Expedia.com. Our team bet is to provide superior customer service , we are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing Cretan Dream Royal and Cretan dream Luxury suites for your stay and we hope you choose to stay with us again whenever your travel needs bring you back to Chania. Respectfully, Management team.