Junior Suite | 1 bedroom, premium bedding, down duvets, minibar
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Reviews of Civitel Akali Hotel

4 out of 5
Civitel Akali Hotel
55 Kissamou Street, Chania, Crete Island

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 45 reviews" "
Rating 8 - Good. 16 out of 45 reviews" "
Rating 6 - Okay. 3 out of 45 reviews" "
Rating 4 - Poor. 0 out of 45 reviews" "
Rating 2 - Terrible. 2 out of 45 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ideal base for exploring Chania
We really enjoyed our stay at this hotel. It was very clean and the staff were so attentive - always offering to help with advice or services. Breakfast was wonderful with lots of choice and constant coffee refills . Great way to start the day. The hotel is in an ideal location around 10 mins walk to the old town. Such a nice walk in too. If you’re driving then the hotel is located not far from the main highway road that goes through all of Crete. Really handy!
Stayed 4 nights in Sep 2023
Response from Civitel Akali Hotel on 25 Sept 2023
Dear Rosie,Let us thank you for choosing Civitel Akali Hotel for your stay and we are glad we were able to meet and exceed your expectations. We are proud to know that you enjoyed the delightful breakfast, coffee, professional staff and accessible location. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Civitel Akali Hotel.Kind Regards,

10/10 Excellent

DIMITRA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk girl was amazing, she directed us to beautiful areas and nice restaurants. The included breakfast was fantastic and they keep the breakfast open even later than indicated. The staff were great, don’t forget to tip for the great service. It’s a few minutes walking to Chania old port. Beautiful hotel, keep the greatness up.
Response from Civitel Akali Hotel on 12 Sept 2023
Dear DIMITRA,Let us thank you for recommending Civitel Akali Hotel after the experience you had with us! Our team is happy to note that you enjoyed our service, front desk, restaurant and supportive staff. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Civitel Akali Hotel.With Kind Regards,

10/10 Excellent

Bethany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful hotel at a very affordable price!! The staff were absolutely lovely, especially the reception team, nothing was too much and they were able to upgrade us and move us to a room overlooking the pool when we asked. They went above and beyond and purchased oat milk for me to have coffee with breakfast as I am vegan. Cannot recommend this hotel enough and if I were to come back to Crete I would not hesitate to stay here again!
Stayed 4 nights in Jul 2023
Response from Civitel Akali Hotel on 18 Jul 2023
Dear Guest,Thank you very much for rating your stay in Civitel Akali Hotel. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Best Regards,

10/10 Excellent

Youngseok

Stayed 6 nights in Jun 2023
Response from Civitel Akali Hotel on 18 Aug 2023
Dear Youngseok,We noted with pleasure the positive rating you have posted on your Civitel Akali Hotel experience and look forward to welcoming you back in the near future.With best regards,

6/10 Okay

Enrico

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Mixed experience
I booked a Double room, only to walk in and find it was a Twin, no biggie but it was a faff to have to wait in the lobby whilst housekeeping switched it over. Lunch was disappointing and expensive. I travel often and I can say definitively that I have never heard such loud road noise in a hotel room before, it felt like I was sleeping on the pavement and persisted all night. Thankfully the hotel staff were accommodating, eventually moving me to a room on the other side of the hotel, but only after a couple of sleepless nights. I would expect better sound proofing from a hotel of this cost and star rating.
Stayed 4 nights in May 2023
Response from Civitel Akali Hotel on 20 Jun 2023
Dear Enrico,Thank you for choosing to stay at Civitel Akali Hotel and for bringing your review to our attention. It is with great concern to note that your stay wasn't as expected. All your remarks are taken into consideration and shared with our colleagues to improve our hotel. We wish you could give us another chance to welcome you back and prove that we can offer you better services. .Kind Regards,

10/10 Excellent

Cheryl

Stayed 4 nights in Aug 2022
Response from Civitel Akali Hotel on 12 Jan 2023
Dear Cheryl,Thank you very much for taking the time to rate Civitel Akali Hotel with 5 stars, we are glad to know that you have had an amazing stay.We value your feedback and look forward to welcoming you back soon.Best regards,

8/10 Good

Ayesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location. 10 mins to beach and 10 mins to town
Stayed 7 nights in Jul 2022
Response from Civitel Akali Hotel on 25 Jul 2022
Dear Ayesha, Thank you very much for your kind rating. We are pleased to note that you enjoyed the comforts of our hotel including our location. We would love to welcome you back in the nearest future. Best Regards,

10/10 Excellent

Eric

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
My family loved our stay at Akali! The staff was friendly and helpful and the proximity to the city center was perfect for us. We’d highly recommend Akali to all visitors.
Stayed 3 nights in Jul 2022
Response from Civitel Akali Hotel on 25 Jul 2022
Dear Eric, First and foremost we would like to thank you for choosing Civitel Akali Hotel for your stay. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future. With Kind Regards,

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little city centre hotel - wonderful staff
Small hotel in the city centre. No views, and bathroom a little cramped. The friendliest staff and wonderful service. Value for money about right. Good location. We really enjoyed our stay and the city is fantastic
Stayed 7 nights in Apr 2022
Response from Civitel Akali Hotel on 8 Jul 2022
Dear Ian, Thank you very much for rating your stay in Civitel Akali Hotel. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We are pleased to note that you enjoyed the comforts of our hotel including service, location and stay. We would love to have the chance to welcome you back in Chania Town for another stay. Best Regards,

8/10 Good

Asta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not wow
The overall stay was great. The hotel itself is a bit old style and could have a better modern touch. Nektarios from reception is a nice anf helpful person.
Stayed 1 night in Sep 2021
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Asta,Thank you for staying in Civitel Akali Hotel and sharing your positive rating. We are delighted to hear that you had a positive experience at Civitel Akali Hotel and that you enjoyed the professional behavior of our reception. team. We would love to have the chance to welcome you back in Chania for a future stay. Best Regards,

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities
Stuff was rude , I didn’t stay my night and went to a other hotel
Stayed 1 night in Sep 2021

10/10 Excellent

Joni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a central location
Great location near Nea Chora beach and the old town! The rooms are clean and have all the necessary amenities. And most importantly olive oil soaps from ABEA! The pool is not mind-blowing, but considering the central location it couldn't really be much bigger. Some items from room service are a bit expensive, but who could resist ordering drinks directly to the pool? There's only a few parking spots right outside the hotel, but we were lucky to find a vacant one every day. All in all, this is a great place to stay in Chania!
Stayed 6 nights in Aug 2021
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Joni,Thank you for choosing to stay at the Civitel Akali Hotel. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. We are proud that our convenient location and comfortable room contributed to your positive experience. Once again, thank you for your excellent review and we look forward to welcoming you again soon at Civitel Akali Hotel.With Best Regards,

10/10 Excellent

Pauli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Pauli,We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at Civitel Akali Hotel.Kind regards,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely one night stay. The staff was amazing, the hotel was well located, the room was comfortable and the breakfast was great.
Stayed 1 night in Aug 2021
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Guest,Thank you very much for choosing Civitel Akali Hotel for your accommodation. We are proud to know that you enjoyed the tasty breakfast, friendly staff and comfortable room. We hope to have the chance to welcome you back at Civitel Akali Hotel in the nearest future.With Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a odd area without any other hotels around it, but quiet and you can easily walk to the harbour and Nea Chora beach. Hotel itself is a little outdated but clean and the staff do everything to make your stay go well. There was constant cleaning in the rooms around me so the noise can be too much if you’re spending time in your room. Pool area is small but just the right size for a quick swim at the end of the day.
Stayed 3 nights in Jul 2021
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Guest,We would like to express our sincere thanks for choosing our hotel for your stay, and we want you to know that the time you have taken to share your accommodation experience is really valuable for us. We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and room with a comfortable bed. More modern than I expected. Great staff. Good breakfast. Walkable to everything and a couple blocks from main bus station. I would stay here again.
Stayed 4 nights in Jul 2021
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Guest,Thank you for choosing to stay at the Civitel Akali Hotel. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. We are pleased to note that you enjoyed the comforts of our hotel and we hope to have the chance to welcome you back our premises in the nearest future.With Kind Regards,

10/10 Excellent

Nicolas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good but old
Overall, it’s a good hotel. Just a little bit old.
Stayed 3 nights in Aug 2020
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Nicolas,We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at Civitel Akali Hotel.Kind regards,

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok but could do better
Good location in Chania with easy access to town and waterfront, but located on a main road that gets very busy at some times of the day. Rooms have sliding doors that reduce sound, useful at night, but take away the ability to benefit from sitting out on a balcony in the sun. For a similar hotel room price and facilities I would consider other choices in the area.
Stayed 5 nights in Sep 2019
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Richard,Greetings from Civitel Akali Hotel. Thank you for your 5-star review of our hotel. Our team would like to express our gratitude for your positive comments. We’re looking forward to welcoming you again soon and share with you our recent refurbishment. With Kind Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little walk from the old town . Close to the bus station. Great hotel and staff.
Stayed 4 nights in Sep 2019
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Guest,Thank you for your positive comments.We were glad to hear that you enjoyed your stay with us here at Civitel Akali Hotel! We’re looking forward to welcoming you again soon and share with you our recent refurbishment. Kind regards,

10/10 Excellent

Louie Leonidas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Great hotel, amazing staff
Stayed 4 nights in Jul 2019
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Louie Leonidas,Thank you very much for choosing Civitel Akali Hotel for your stay in Chania Town. We are glad to know that you enjoyed your stay with us and that our staff contributed to your positive experience. We’re looking forward to welcoming you again soon and share with you our recent refurbishment. With Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Guest,Many thanks for choosing to visit Civitel Akali Hotel. Your great rating is well noted. We’re looking forward to welcoming you again soon and share with you our recent refurbishment.

8/10 Good

NP, Oxford UK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, good aircon (much needed), good breakfast with plenty of choice. Staff very friendly. Good location; very close to local restaurants, supermarket and old town. 10 minutes to walk to scenic harbour.
Stayed 5 nights in Jul 2019
Response from Civitel Akali Hotel on 14 Oct 2022
Dear NP,Let us thank you for recommending Civitel Akali Hotel after the experience you had with us! We’re looking forward to welcoming you again soon and share with you our recent refurbishment. Best Regards,

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, service was excellent. If I ever found myself in Crete on business again I would stay here.
Stayed 2 nights in Jun 2019
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Michelle,Thank you very much for choosing Civitel Akali Hotel for your accommodation. We are glad to know that you enjoyed your stay with us and that our hotel contributed to your positive experience. We’re looking forward to welcoming you again soon and share with you our recent refurbishment. With Kind Regards,

10/10 Excellent

ARTHUR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’hôtel Akali est très bien situé pour pouvoir se déplacer sur l’île (proche gare routière) mais aussi pour visiter le centre historique de Chania. Notre chambre était spacieuse, le seul bémol était le balcon donnant sur l’avenue la plus passante de la ville donc énormément de bruit. Cependant avec vue sur la piscine je pense que nous aurions besoin plus apprécié. Le personnel de l’hôtel était très sympathique.
Stayed 9 nights in Aug 2023
Response from Civitel Akali Hotel on 18 Aug 2023
Cher ARTHUR,Merci d'avoir été notre client et d'avoir publié votre excellente note. Au plaisir de vous accueillir à nouveau à Civitel Akali Hotel.Cordialement,

8/10 Good

Yolanda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
El hotel está muy bien para su categoría, el colchón es cómodo, el desayuno tiene una buena variedad y calidad, los empleados en recepción son muy amables y serviciales. Como cosas negativas a destacar, el hotel está sobre la vía principal y es muy ruidoso porque siempre hay tráfico a todas horas. Si buscas descansar sin ruido, este no es tu hotel. También, los empleados del desayuno no reponen la comida una vez que se gasta y las habitaciones no las limpian bien. Las empleadas de limpieza son muy amables y serviciales. Parece que esto es un problema de recorte de personal y no culpa de las empleadas.
Stayed 10 nights in Aug 2022
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Yolanda,We would like to offer our gratitude for your kind review of our property. We are glad to know that you had a pleasant stay with us although it was with concern to note that you were not fully satisfied with your experience. We hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,

8/10 Good

Philippe

Travelled with family
Liked: Cleanliness, staff & service
Les premières chambres en façade sur la rue très bruyante et très passante. Nous avons demandé à changer pour l'arrière : ce qui a été fait au bout de 6 jours. Les lits étaient plus petits, de même que les salles de bains. Le personnel était très agréable et très serviable. Le petit déjeuner n'a pas changé du début à la fin, sauf pour un gâteau par jour . Peu de place pour la piscine. En résumé un hôtel moyen...
Stayed 11 nights in Jun 2022
Response from Civitel Akali Hotel on 8 Jul 2022
Cher Philippe, Merci beaucoup d'avoir évalué votre séjour à l'hôtel Civitel Akali. Vos commentaires nous motivent à continuer d'améliorer nos services et à assurer le plus haut niveau de satisfaction à nos clients. Nous serions ravis de vous accueillir à nouveau dans un futur proche. Cordialement,

6/10 Okay

Ari, Hameenlinna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Kävelymatkan päässä keskustasta oleva parhaat päivät nähnyt hotelli vilkkaan (=meluisan) kadun varressa. Äänieristys oli kovin niukka. Kadun puolella oleva superior huoneeni (#216) oli hyvin kaukana kuvassa esitetystä huoneesta. Aamulla herätessä oli ilmaantunut kutisevia hyttysen puremia (= näin hyttysen, tarkistin vuoteen enkä nähnyt muita ötököitä). Kylpyhuone oli siisti ja uusittu. Henkilökunta oli ystävällistä ja palvelualtista - he olivat hotellin paras puoli.
Stayed 2 nights in May 2022
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Ari,Thank you for choosing to stay at Civitel Akali Hotel and for posting your review. We have taken into consideration your comments and have shared these with my colleagues. We hope you could give us another opportunity in the future to welcome you back.With sincere regards,

6/10 Okay

Aksel

Business traveller
Liked: Staff & service
Stayed 4 nights in Mar 2022
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Aksel,Thank you very much for choosing to stay at Civitel Akali Hotel, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,

10/10 Excellent

Dimitris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Dimitris,We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at Civitel Akali Hotel.Kind regards,

10/10 Excellent

Marco

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with pleasant decor and enjoyable common areas. Walking distance to venetian Port. Staff went above and beyonf for a special request!
Stayed 2 nights in Sep 2021
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Marco,Let us thank you for staying with us at Civitel Akali Hotel. We appreciate your kind comments regarding your stay and we would like to thank you for your valuable time taken to share your experiences. It will be our pleasure to welcome you again in our premises during a future trip to Chania.Kind regards,

10/10 Excellent

Sabreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2021
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Sabreen,We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at our premises.Kind regards,

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Hotel excentré de la Marina. L hotel est propre, le petit déjeuner est de qualité. Piscine petite et peu de transats. Globalement satisfaite
Stayed 2 nights in Aug 2021
Response from Civitel Akali Hotel on 14 Oct 2022
Cher Marilyn,Nous apprécions beaucoup la merveilleuse note que vous avez partagé avec nous et nous sommes impatients de vous accueillir de nouveau bientôt à Civitel Akali Hotel.Cordialement,

10/10 Excellent

PASCALE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour
Très bien situé à 10mn à pied de la vieille ville. Chambre sur route un peu bruyante mais c'est le seul inconvénient. Personnel charmant, petit déjeuner fourni.
Stayed 2 nights in Aug 2021
Response from Civitel Akali Hotel on 14 Oct 2022
Cher Pascale,Merci d'avoir choisi de visiter Civitel Akali Hotel. Nous avons bien noté et apprécié votre superbe note! Au plaisir de vous accueillir de nouveau bientôt.Cordialement,

8/10 Good

Sebastien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Sebastien,We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at Civitel Akali Hotel.Kind regards,

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Sara,We appreciate the great rating you have posted and look forward to welcoming you back at Civitel Akali Hotel in the near future.With best regards,

8/10 Good

Yves Olivier

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour très agréable avec chambres rénovées
Excellent séjour. Chambres rénovées et très confortables, bonne insonorisation. Piscine agréable, et hôtel à proximité de la vieille ville. Petit déjeuner tout à fait correct.
Stayed 3 nights in Aug 2020
Response from Annita Giannoutsou - Reservations department on 12 Oct 2020
Dear Mr.Yves Olivier, We would like to thank you for choosing the Akali Hotel during your recent visit to Chania and we hope you had a safe journey back home. We received your feedback and we are happy to hear your kind comments and your experiences. Your opinion is very important to us and we always take it into consideration. Thank you again for supporting the Akali Hotel & we hope we shall have another opportunity to welcome you very soon. Yours sincerely,

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hôtel
Chambre agréable et spacieuse, balcons donnant soit sur la rue soit sur la piscine, bien insonorisé côté rue. Piscine agréable mais à l’ombre dès 16h. 15mn à pied du centre historique. Petit-déjeuner inclus.
Stayed 2 nights in Sep 2020
Response from Annita Giannoutsou - Reservations department on 12 Oct 2020
Dear Mrs.Marina, We would like to thank you for choosing the Akali Hotel during your recent visit to Chania and we hope you had a safe journey back home. We received your feedback and we are happy to hear your kind comments and your experiences. Your opinion is very important to us and we always take it into consideration. Thank you again for supporting the Akali Hotel & we hope we shall have another opportunity to welcome you very soon. Yours sincerely,

10/10 Excellent

Manon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon établissement !
Séjour agréable dans cet établissement !
Stayed 2 nights in Aug 2020
Response from Annita Giannoutsou - Reservations department on 20 Aug 2020
Thank you for your feedback. We hope we have the opportunity to accommodate you in the future

8/10 Good

Philippe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petit problème de réservation mais bien géré par l’établissement
Stayed 2 nights in Sep 2019
Response from Civitel Akali Hotel on 14 Oct 2022
Cher Philippe,Merci d'avoir choisi de visiter Civitel Akali Hotel. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement et de partager avec vous notre récente rénovation.Cordialement,

2/10 Terrible

Francisco, Madrid

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
En primer lugar no cumple con los requisitos de un hotel 4 estrellas. Está viejo, descuidado y antiguo. Ojo, tienen dos tipos de habitaciones que en ningún sitio avisa ni Expedia al hacer la reserva ni el hotel en su página oficial, las llamadas Standard son habitaciones que nunca han sido renovadas, a nosotros nos tocó una de estas, en concreto una triple estándar. Desde que entras a la habitación parece que el tiempo se hubiera parado en los años 90, la estética de la habitación no se corresponde con los estándares de ahora, lo peor es que había claras muestras de poco mantenimiento y descuido, puertas arañadas, lámparas en mal estado, etc. Lo peor llegó al ver el cuarto de baño, tenía un plato de ducha al mismo nivel que el resto del suelo sin cortina ni mampara, todo junto con el resto del mobiliario del cuarto de baño, os podéis imaginar cómo se ponía todo cuando te duchabas, además el inodoro y lavabo estaban viejos y descuidados, en fin un desastre. Todo esto lo puse en conocimiento de la directora del hotel, a la cual se lo reclamé personalmente. La única solución que me aportó es cambiar a otra habitación sin renovar porque las renovadas tenía que abonar un extra precio lo cual me negué a hacerlo porque pienso que un hotel tiene una categoría desde que entras por el hall y en todas y cada una de sus habitaciones porque os puedo asegurar que tanto la primera como la segunda habitación no llegaban ni a 2 estrellas. En la segunda la situación volvió a ser parecido.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Guest,Thank you for being our guest and for posting your lovely rating. We’re looking forward to welcoming you again soon and share with you our recent refurbishment. With best regards,

10/10 Excellent

Amaury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A recommander !
Hotel accessible et pratique en voiture (parking à disposition), le personnel est vraiment très accueillant et chaleureux. Le must est le petit déj avec une sélection locale et vraiment très bonnes (tomates / jus / greek coffee à faire soi-meme / plats typiques / jus d'orange pressé etcetc). Les chambres sont plutôt correctes mais fonctionnement bien. Seul bémol = la douche qui est vraiment rustique et qui est est intallée au milieu de la baignoire = risque de glisse et de chute. Globalement très bon séjour, la piscine est au calme et agréable. Tout est propre, très bonne ambiance et bonnes bières au bar !
Stayed 6 nights in Jul 2019
Response from Civitel Akali Hotel on 14 Oct 2022
Cher Amaury,Nous souhaitons vous remercier d'avoir pris le temps de partager avec nous votre appréciation concernant votre visite et votre expérience à Civitel Akali Hotel. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement et de partager avec vous notre récente rénovation.Cordialement,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siisti hotellin sopivalla sijainnilla!
Siisti huone ja hotelli yleensäkin. Huoneessa hyvä ilmastointi ja kiva pieni parveke. Aamiainen ok. Ystävällinen ja hyvin englantia puhuva henkilökunta. Sopiva sijainti rantaan sekä vanhaan kaupunkiin nähden. Liikenne hotellin edustalla vilkasta, joten toisinaan sai odotella tien ylittämistä kauankin.
Stayed 7 nights in Jul 2019
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Guest,Let us thank you for recommending Civitel Akali Hotel after the experience you had with us! Our team would like to express our gratitude for your positive comments. We’re looking forward to welcoming you again soon and share with you our recent refurbishment. With Best Regards,

8/10 Good

Anne-mette

Liked: Cleanliness, staff & service, room comfort
Ligger ok lidt udenfor midtbyen. Værelset lidt gammelt og slidt, men ok.
Stayed 5 nights in Jul 2019
Response from Civitel Akali Hotel on 14 Oct 2022
Dear Anne-mette,We would like to express our sincere thanks for choosing our hotel for your stay in Chania. We’re looking forward to welcoming you again soon and share with you our recent refurbishment.

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très bon hôtel. accueil sympathique. bonne s
Stayed 7 nights in Jun 2019
Response from Civitel Akali Hotel on 14 Oct 2022
Cher colin,Merci d'avoir choisi de visiter Civitel Akali Hotel. Votre excellente note est bien notée. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement et de partager avec vous notre récente rénovation.Cordialement,