Ratings based on 661 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location, excellent staff

Posted 07-Oct-2017
Very pleasant stay, turn down service everyday with some snacks waiting on the bad, free airport shuttle for Expedia VIP. Hotel a bit old, but so is all other hotel in Chiang Mai.
4 out of 5
Recommended
for Everyone
by A verified traveller from Minnesota

Excellent AC and room size!!

Posted 29-Sep-2017
Best things about this hotel was the large room size, strong AC, comfortable bed, and free bottle of water daily. Staff were very helpful. However, some areas of improvements include: outdated carpet--smelled a bit dusty, some rooms on the same floors must allowed for smokers; the smell lingers in the hallway on our floor even though we booked fo a N/S room; quality of buffet for all meals was ok, average at best. Overall, I would rate Hotel a solid 3-star; but definitely not a 4-star hotel. Location is good--walking distance to some restaurants, bars, night markets and Halal bazaar.
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing stay!

Posted 11-Sep-2017
The Empress made our stay in Chiang Mai a lovely experience. The staff was very courteous and the welcome gift was unexpected. The pool was large and nice to swim in.
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Short walk to night bazaar

Posted 20-Aug-2017
I loved that The Empress has the old charm and feel of Chiang Mai. Located blocks from the night bazaar and surrounded by lots of shops, restaurants, massage parlors and tourist attractions. Staff went out of the way to remember all guest. Always greeted with a smile. We were offered a spacious room with mountain views, breakfast included. Fresh fruit awaited us each morning. At night beautiful flowers were left for "A goodnights sleep". Reservation service downstairs for tours were very affordable and always willing to help and answer any questions you may have. Also exchanged currency for us for best rates. Very nice outdoor pool, fitness center and fast wifi. I would definitely recommend!
4 out of 5
Recommended
for Everyone
by A verified traveller

A good hotel with wonderful staff

Posted 04-Aug-2017
Hotel located 100 meters in a soi so it offers calm and quietness. The staff from front desk to cafe are friendly, cheerful and helpful. Hotel and room albeit dated, are clean and amenities are functional. Shuttle buses at fixed schedules bring guests to major malls. Had a wonderful dinner on the house with free flow of beverages of any type but was told it applies to long staying guests of 5 nights or more. With its reasonable rates and warm staff, I'd recommend it to travelers looking for value for money vacations.
5 out of 5
Recommended
for Everyone
by A verified traveller from san jose california

A gorgeous hidden gem!

Posted 31-Jul-2017
The Empress is a classic , timeless hotel! We stayed there for 9 nights and we had a fantastic time ! Its location is closed to everything ( waroros market, night market , laundry , massage stores, restaurants) . All the staffs are working diligently hard to please all travelers from all over the world ! The breakfast buffet is decent with a variety menu to serve both the Westerners and the Asians . The tour desk inside the lobby offers great tours with compatible pricing and great service! We had an encounter with a street Tuktuk driver who seems anti all tourists. We took his badge number (#849)and reported the incident to the management team at the Empress. A special thanks to Richard and Kai who went above and beyond their duties to assist me in filing a complaint to the tourist police department.They made us feel at ease and safe ! They are truly the Empress 's warriors who would serve and protect all travelers who stay st the hotel! All in all, we love the Empress and we definitely will be back !!!
5 out of 5
Recommended
for Everyone
by A verified traveller from denver, colorado

Great hotel

Posted 24-Jul-2017
I really enjoyed staying at the empress hotel. The staff was friendly and very helpful also iut was in a pretty good location close to the bazaar ands night market. It was also pretty choose to the old city with lots of shopping and food.
5 out of 5
Recommended
for Everyone
by A verified traveller from uk

Excellent

Posted 19-Jul-2017
Loved it, would definitely recommend to everyone. Would definitely go back again :)
5 out of 5
by Keith

5 Stars Plus!

Posted 14-Jul-2017 on Hotels
This is the overall best hotel I have ever stayed in. I travel more than most, including many different hotels in Thailand and throughout the world.
5 out of 5
Recommended
for Everyone
by A verified traveller from singapore

service quality excellent

Posted 12-Jul-2017
Pros: service quality
Cons: no
Location: location good with good massage facility nearby
experience excellent service quality clean room and welcome gifts