Excellent, But Beware!
I booked my reservation on Expedia. Upon check-in to this beautiful hotel, staff told us that we would not be staying at the main hotel, but rather, at their second, and less charming facility, across the street. It looked like a high-rise with condos, and we were told that we would not have access to the main pool. After about an hour of back and forth, and speaking with a manager, we were finally given a room in the main hotel, as we had originally expected. After that, service and experience were excellent, but I feel that I have to warn other travelers to confirm their room and take a print-out, so that they don't end up across the street and miss out on the experience and beauty of the main hotel.
Comment from Hotel Management
03-Apr-2017 by Reza, Hotel Management
Greetings from Anantara Chiang Mai Resort and thank you for constructive review on Expedia.
Please accept my sincere apologise for any inconvenience or dissatisfaction you experienced during your stay, and would like to take this opportunity to address the point you have raised.
We strive to do our utmost to fulfil all of our valued guest needs, and also to provide clear information about our location services and facilities. As is stated on our website, guests who stay at Anantara Serviced Suites enjoy use of the riverside resort facilities, except for the riverside pool.
On the positive note I am delighted to hear that the team managed to impress on so many levels and thank you to recognize the effort of our team member by mentioned Ben, our mixologist by name, please know that we are constantly training all of our team members to offer the very best of Anantara’s renowned hospitality.
We truly appreciate the time you’ve taken to share your views about our luxurious riverside retreat and look forward to welcoming you again in the future to making your stay even more amazing in any way we can. Thank you again from your Anantara family in Chiang Mai!