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The hotel was in need of an update. Everything from the ripped bedspreads to the tacky outdated lobby. For 200.00 a night ....you would expect daily housekeeping, but thar was not supplied here. The breakfast buffet was bad quality...all of it tasted terrible. Would suggest another hotel nearby-there were many others in the area.
karen
Stayed 4 nights in Mar 2024
6/10 Okay
Gertrude, Canoga Park
Travelled with family, Travelled with pets
9 Mar 2024
Liked: Cleanliness, staff & service, amenities
Disconnect with online info & desk check in. No longer allowing pets. Almost got turned away.
I was told by member he was going to put me in a suite on the side of the building that was more quiet and it was the complete opposite, towels and sheets did not look clean and were stained.
Excellent front end receptionist professional
Clean N modern hotel. Dennys nearby & Whatburger all in walking distance & l
Felt safe & secure.
JAMES
Stayed 1 night in Feb 2024
10/10 Excellent
Mia
8 Feb 2024
Mia
Stayed 1 night in Feb 2024
8/10 Good
Charity
6 Feb 2024
Liked: Staff & service
Charity
Stayed 3 nights in Feb 2024
6/10 Okay
Jose
3 Feb 2024
Liked: Cleanliness, staff & service
The location was the best part a lot of restaurants
Jose
Stayed 1 night in Feb 2024
Response from Comfort Inn Chandler Phoenix South I-10 on 5 Feb 2024
Absolutely! A prime location with a plethora of restaurants can truly enhance the overall experience. If there's anything else that stood out or if you have any favorite spots among the restaurants, feel free to share. We'd love to hear more about your stay!
8/10 Good
Lynne
Travelled with partner
2 Feb 2024
Was ok stay for price hard to believe they double prices for month of March during Spring Training so not right!!!
Lynne
Stayed 2 nights in Jan 2024
Response from Comfort Inn Chandler Phoenix South I-10 on 5 Feb 2024
Hello Lynne, we strive to do our utmost to accommodate and ensure a valuable stay for our guests. Please note that we have the lowest bar rates for the month of March and are the most competitive among hotels of similar standards. To maximize your stay experience, be sure to enroll in Choice Rewards.
The staff was friendly, and check in was easy. It was clean.
Shannon
Stayed 1 night in Jan 2024
Response from Comfort Inn Chandler Phoenix South I-10 on 5 Feb 2024
Thank you for your positive feedback! We're thrilled that your check-in experience was smooth, and you found our staff friendly. A clean and welcoming environment is crucial, and we're glad it set the right tone for your stay. If there are any specific aspects you loved or any suggestions you have for an even better experience next time, we'd love to hear more! Your input helps us continually improve.
I LOVE how clean the room is. Also, the manager made sure we knew the closet door to our room because my father is disabled. The only thing I don’t like is they have no rooms with two beds for families that have a disabled person with them and need the ADA room. We had to stay in a regular room and can’t give my father a shower and it is hard to get him off the toilet.
Angelia
Stayed 1 night in Jan 2024
Response from Comfort Inn Chandler Phoenix South I-10 on 5 Feb 2024
Hi Angelia, We're so glad to hear that you appreciate the cleanliness of the room and that the manager ensured you were aware of the closet door. I understand the challenge you faced regarding the room configuration and your feedback is valuable. We want to ensure a comfortable stay for all our guests. We appreciate you sharing your insights on how we can improve. We eagerly anticipate the chance to host you again!
Great value for money, location convenient, staff friendly, free breakfast and free parking. Beds are abit stiff for my preference but they are probably new and just need some usage. Overall great room. Would definitely come back.
season
Stayed 2 nights in Jan 2024
Response from Comfort Inn Chandler Phoenix South I-10 on 5 Feb 2024
Thank you for sharing your positive experience! We did go through a renovation so the beds are new! We're thrilled to hear that you found great value for your money, appreciated the convenient location, and encountered friendly staff. It's fantastic that the complimentary breakfast and parking added to your satisfaction. Your feedback on the beds is noted, and we appreciate your understanding that they might need a bit of time to break in. We're delighted to hear that you had an overall great room experience, and we can't wait to welcome you back on your next visit!
6/10 Okay
Donald
Travelled with family
26 Jan 2024
Liked: Staff & service
Hotel starting to show signs of aging and wear
Needs an remodel also carpets need to be replaced
Staff needs more time to properly clean rooms
Front desk staff are very nice and helpful
Donald
Stayed 1 night in Jan 2024
Response from Comfort Inn Chandler Phoenix South I-10 on 5 Feb 2024
Thank you for sharing your observations. We appreciate your feedback and we acknowledge it. Your input is duly noted. On a positive note, we're thrilled to hear that our front desk staff were very nice and helpful. We value your insights, and they will certainly contribute to our ongoing efforts to enhance the overall guest experience. If you have any specific suggestions or if there's anything else you'd like to address, feel free to let us know. We look forward to any future opportunities to improve and better serve you.
Great friendly staff. Clean and comfortable rooms. I’ve stayed here twice and have no complaints.
Rebecca
Stayed 1 night in Jan 2024
Response from Comfort Inn Chandler Phoenix South I-10 on 5 Feb 2024
Thank you for being a loyal customer and your kind words! We're delighted to hear that you found our staff friendly and the rooms clean and comfortable. It's wonderful to know that you've had positive experiences during your two stays with us. We appreciate your loyalty and look forward to providing you with excellent service whenever you choose to stay with us again. If there's anything specific you loved or if there are ways we can make your future stays even better, feel free to let us know. Safe travels!
Amazing Staff made the Stay an Amazing Experience!!! Thank-you!!! =)
Melissa Ann
Stayed 2 nights in Jan 2024
Response from Comfort Inn Chandler Phoenix South I-10 on 5 Feb 2024
Thank you for being a wonderful guest. It's fantastic to hear that our amazing staff contributed to making your stay an exceptional experience. Thank you for the kind words, and we can't wait to welcome you back for more amazing moments in the future!
Response from Comfort Inn Chandler Phoenix South I-10 on 5 Feb 2024
Thank you for the exceptional rating! We look forward to hosting you again. Have a great day!
8/10 Good
Carol
Travelled with group
21 Jan 2024
Great property. Good location. Clean. Nice free breakfast
Carol
Stayed 2 nights in Jan 2024
Response from Comfort Inn Chandler Phoenix South I-10 on 5 Feb 2024
Thank you for the fantastic feedback! We're thrilled to hear you enjoyed our property, found the location convenient, and appreciated the cleanliness. It's great to know the free breakfast added to your positive experience. If there's anything else you loved or any suggestions for an even better stay next time, feel free to share. We look forward to hosting you again for another great experience!
10/10 Excellent
Sasha
18 Jan 2024
Sasha
Stayed 4 nights in Jan 2024
Response from Comfort Inn Chandler Phoenix South I-10 on 5 Feb 2024
Fantastic! A perfect 5 out of 5—thank you for the stellar rating! We're delighted to have met your expectations. Thanks for choosing us, and we look forward to hosting you again for another outstanding experience!
6/10 Okay
Rebecca
16 Jan 2024
Rebecca
Stayed 3 nights in Jan 2024
Response from Comfort Inn Chandler Phoenix South I-10 on 5 Feb 2024
Thank you for sharing your feedback with us. We appreciate your rating and would love to learn more about your experience. If there are specific areas or aspects you feel we can improve upon, please feel free to share your insights. Your input is valuable, and we're committed to making any necessary adjustments to enhance our guests' experience. We hope to have the opportunity to welcome you back and provide a more satisfying stay in the future.
Management was attentive to our concerns. Addressed our needs and the night we checked in, they started their “no pet” policy & they accommodated us. Our dog gave them a good reason for allowing him to stay on their property. I also liked that they weren’t rushing you to eat your breakfast as they need to cut it off right at 9 or 10 am. They were very accommodating. Thank you.
Bernadette
Stayed 3 nights in Jan 2024
Response from Comfort Inn Chandler Phoenix South I-10 on 5 Feb 2024
It's wonderful to hear that the management was attentive and addressed your concerns, especially with the pet policy adjustment. Your dog must have charmed them! We're delighted to hear that you appreciated the relaxed breakfast vibe and the accommodating approach. It's always nice when there's no rush, allowing you to enjoy your morning at your own pace. Your comfort and satisfaction are our priorities. Thank you for your kind words!
Response from Comfort Inn Chandler Phoenix South I-10 on 5 Feb 2024
Fantastic! A perfect 5 out of 5—thank you for the stellar rating! We're delighted to have met your expectations. If there's anything specific that made your stay exceptional or any areas you think we can further enhance, we'd love to hear more. Thanks for choosing us, and we look forward to hosting you again for another outstanding experience!
10/10 Excellent
Charlie
10 Jan 2024
Charlie
Stayed 1 night in Jan 2024
Response from Comfort Inn Chandler Phoenix South I-10 on 5 Feb 2024
Thank you for giving us a perfect score for your hotel experience! Thank you for selecting us, and we can't wait to welcome you back for another exceptional experience!
The staff is great and the rooms are newer and very clean. The area while convenient, is not in the best area, though we never felt "unsafe".
Ben
Stayed 1 night in Dec 2023
Response from Comfort Inn Chandler Phoenix South I-10 on 5 Feb 2024
Thank you for your positive feedback! We're delighted to hear that you found our staff great and the rooms clean and newer. Your honesty about the area is appreciated, and we're glad to know you never felt unsafe. We go above and beyond to make sure our customers are safe. If there's anything specific you loved or if there are ways we can make your future stays even better, feel free to share. We look forward to hosting you again for another positive experience!
The lady at the desk asked me what i needed and i told her our room was disgusting and she asked me :"what was wrong bro??"....i said there was hair all over the room and bath room
Was a nice area close to freeway. Only gave it for stars cause the small seat had stains on it. Staff was professional and the breakfast was good.
Esabel
Stayed 1 night in Jan 2024
Response from Comfort Inn Chandler Phoenix South I-10 on 5 Feb 2024
Thank you for your feedback! We're glad to hear you appreciated the convenient location, professional staff, and enjoyed the breakfast. However, we apologize for your observation as this doesn't meet our standards. Your comments are valuable, and we'll address the issue promptly to ensure a cleaner experience for future guests. If there's anything else you'd like to share or if there are specific areas we can focus on for improvement, please feel free to let us know. We look forward to welcoming you back for a flawless stay next time!
8/10 Good
Don
6 Jan 2024
Don
Stayed 3 nights in Dec 2023
Response from Comfort Inn Chandler Phoenix South I-10 on 5 Feb 2024
Thank you for your feedback, and we appreciate your 4 out of 5 rating! If there are specific areas you feel we can enhance to earn that extra star next time, we'd love to hear your thoughts. Your input helps us continually improve and provide the best experience for our guests. Looking forward to welcoming you back for an even better stay!
I went down to the Phoenix area for the Thanksgiving holiday. I had a very pleasant experience at the Comfort Inn. My check in was very pleasant. My room very clean and confortable. Any issues that I had were taken care promptly by the gracious lady at the desk and the staff. It was in a good location for my needs and I would happily stay there again when Im in the area. It was a 3 day trip.