Posted 14-Aug-2017 on Hotels
I booked this hotel because it had 4.2 rating. The pictures are deceiving, the rooms are incredibly small. There was hair on the floor and in the shower and on the bathroom walls. The smell, once you walk down the hallway, reminded me of a retirement home, or something musty. I stayed on the first floor and there was one light in the back corner of the room by the window, the other lights came from lamps. It was pretty dark in there and the ac is weak. The bed was uncomfortable, the breakfast was mediocre at best and forget trying to use their wifi. It doesn't work it is incredibly slow at all hours of the day and there is a sign in the room saying not to call front desk about wifi issues. Complete waste of over $700 for 10 days and I ended up staying with a friend because I was so unsatisfied with the hotel and the fact I could not get my money back. Would never reccomend this hotel to anyone, STAY AWAY!
Comment from Hotel Management
15-Aug-2017 by Bridgette, Hotel Management
We apologize for not meeting your expectations. I personally, contacted you, and spoke with you on the phone, there was no mention of these statements at that time, only about the wi-fi and AC. Your comments are acknowledged. You were welcome to check out at any time during your 10 days, we would have worked with your payment and refund. In addition, we did not service your room, due to continues days of DND.
No one at the front desk or in housekeeping, was notified by you of any of these issues.