Bella Vista Suite with Jacuzzi, Private Pool with Sun deck and a mountain view | Terrace/patio
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Reviews of Welcomhotel by ITC Hotels, Bella Vista, Panchkula - Chandigarh

3 out of 5
Welcomhotel by ITC Hotels, Bella Vista, Panchkula - Chandigarh
SM-8, City Center, Sector-5, Panchkula, Haryana

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 42 reviews" "
Rating 8 - Good. 11 out of 42 reviews" "
Rating 6 - Okay. 9 out of 42 reviews" "
Rating 4 - Poor. 3 out of 42 reviews" "
Rating 2 - Terrible. 3 out of 42 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Navjot

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Abhishek Kr Srivastava on 22 Jan 2024
Dear Guest,We thank you for sharing your review on google. Kindly let us know in more detail that what went wrong so that we can work upon to improvement our services and standard. The team sincerely looks forward to the pleasure of welcoming you soon, to ensure that you have a pleasant experience on your next visit.We look forward for your reply and also give us the pleasure to serve you in future.Thanks & Regards,

8/10 Good

Harbeen

Travelled with family
Overall nice experience!
Stayed 2 nights in Nov 2023
Response from Abhishek Kr Srivastava on 22 Jan 2024
Dear Guest,We are very pleased to know that you had an enjoyable experience and that the services and facilities met your expectations. Your encouraging feedback will further motivate the team to scale greater heights of excellence.We look forward to the pleasure of welcoming you back soon.Warm regardsThanks & Regards,

10/10 Excellent

jaswant

Stayed 1 night in Jun 2023
Response from Nishant Kanwar on 29 Jul 2023
Dear Valuable Guests, Greetings from Welcomhotel Bella Vista! We are very pleased to know that you had an enjoyable experience and that the services and facilities met your expectations. Your encouraging feedback will further motivate the team to scale greater heights of excellence. We look forward to the pleasure of welcoming you back soon.

2/10 Terrible

Manjot

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Pooja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Amit Pawar - Front Office Manager on 16 Jul 2022
Dear Guest, We thank you for sharing your review on Expedia. We are delighted that you enjoyed our services. The team sincerely looks forward to the pleasure of welcoming you back soon, to ensure that you have an equally pleasant experience on your next visit. Regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Friendly staff
The rooms are a bit old and the shower does not have a full glass enclosure, which leads to the floor getting very wet and dirty after someone uses the shower. But otherwise, the staff was very friendly and helpful and the few food items we ate at the restaurant were well-prepared!
Stayed 1 night in Apr 2022
Response from Jatin Prashar Accomodation Manager on 28 Apr 2022
Dear guest, we thank you for staying at welcomhotel bella vista and sharing your review on Expedia. We regret the inconvenience caused and assure you that corrective actions have been taken. The team sincerely looks forward to the pleasure of welcoming you back soon, to ensure that you have an more pleasant experience on your next visit. Regards,

2/10 Terrible

Sabyasachi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini fridge was not working and my insulin got spoiled. Requested for a King bed hotel provided twin beds. AC was working. Later after shouting a technician came and repaired. No hot water in the bathroom. Tea kettle was not working. Wooden floor was in very bad shape. Food was horrible both in taste & quality. Hospitality was a big ZERO.
Stayed 2 nights in Mar 2022
Response from Jatin Prashar Accomodation Manager on 1 Apr 2022
Dear guest, we thank you for staying at welcomhotel bella vista and sharing your review on expedia. We regret the inconvenience caused and assure you that corrective actions have been taken. The team sincerely looks forward to the pleasure of welcoming you back soon, to ensure that you have an more pleasant experience on your next visit. Regards,

4/10 Poor

Himanshu

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Average hotel
The hotel staff was bit rude and uncooperative
Stayed 2 nights in Mar 2022
Response from Jatin Prashar Accomodation Manager on 31 Mar 2022
Dear guest, we thank you for staying at welcomhotel bella vista and sharing your review on expedia. We regret the inconvenience caused and assure you that corrective actions have been taken. The team sincerely looks forward to the pleasure of welcoming you back soon, to ensure that you have an more pleasant experience on your next visit. Regards,

10/10 Excellent

Sukhwinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very care full thank you
Stayed 2 nights in Mar 2022
Response from Jatin Prashar Accomodation Manager on 26 Mar 2022
Dear guest, we thank you for staying at welcomhotel bella vista and sharing your review on Expedia We are delighted that you enjoyed your stay with us. The team sincerely looks forward to the pleasure of welcoming you back soon, to ensure that you have an equally pleasant experience on your next visit. Regards,

6/10 Okay

Kapil

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room we stayed in was not the best. Bathroom smelled like sewage. The WiFi didn't work. The hotel is conveniently located to both Chandigarh and Panchkula.
Stayed 2 nights in Dec 2021

6/10 Okay

Nitin

Liked: Cleanliness, room comfort
We had issues with the electronic lock which took several attempts and several different keys to unlock the room door. When this happens each time you want to enter your room was frustrating. The hotel did not even offer to change room. The night in toilet kept coming on and going off on own. Even the credit card machine malfunctioned three attempts
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Shuchita Sharma on 3 Jul 2019
Dear Guest, Thank you for choosing the WelcomHotel Bella Vista for your stay in Panchkula! We are very delighted that you enjoyed your stay with us. We look forward to the opportunity to be of service again soon. Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Shuchita Sharma on 3 Jul 2019
Dear Guest, Thank you for choosing the WelcomHotel Bella Vista for your stay in Panchkula! We are very delighted that you enjoyed your stay with us. We look forward to the opportunity to be of service again soon. Best Regards

6/10 Okay

Reita

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Needs improvement
The services at the front desk was very slow and inefficient. In the morning when more staff is needed for check out. Only one person was available and some people had to wait for sometime. The restuarant on the 4th floor was not fully equipped with staff. Very slow service. Not satisfied at all.
Stayed 2 nights in Feb 2019

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Wonderful!! Spacious room with balcony; lots of fun!
Stayed 3 nights in Dec 2018

8/10 Good

Sushil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chandigarh - Stay at Bella Vista - the best hotel.
Always a regular hotel guest. I love this place and the location.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Nice hotel. Good service
Stayed 3 nights in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I could ever stay
Terrible 5 star hotel I ever visit as compare to others
Stayed 4 nights in Jan 2018

8/10 Good

Sukhvir

Liked: Staff & service, property conditions & facilities
Good
It is nice hotel, service is excellent,hallway is not clean,suffocation,rooms are clean. Breakfast ok, service people are very friendly and nice. Overall good in this price

4/10 Poor

arvind, perth

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Unpleasant Experience
We booked into this $168 AUD a night hotel as we had our wedding dinner event there 3 years ago. Even my uncle, who's grand home is just 2mins away was upset at the price we paid for this hotel but we were looking forward to rekindling memories as our wedding stay was very pleasent 3 years ago. Checking in at 9pm after a long drive, we were met by a dour attitude from the front office manager on duty. A smile was clearly too high a hurdle for him to cross at that time of the evening. Wi-fi was provided for just 6 hrs, 6hrs at that price,,,, Upon entering the room, only 1 slippers, 1 bathrobe was in the room even though they know me and my wife were arriving. Has to ask for the extras. Next, opened and used packet of shaving cream left in the sink from the previous occupant. Toilets/shower was as clean as a 3 star hotel. However what made me furious was when my wife was horrified to see body hairs (at least 8) all over the bed and quilt. That was the final straw. I immediately demanded the manager on duty, of course this person was not available,,,, I said make this right but upgrading me to your best room, they moved us to the CABANA room, which is about the same size, same amenities, but with an attached swimming pool and next to a stage where live music is sung in the evenings loud enough to penetrate right through our room doors. There's also no way I'm touching the water in the pool of a hotel that cant even maintain their rooms halfway decent. The included breakfas

4/10 Poor

Gladwyn

Liked: Room comfort
Disliked: Staff & service
Not so good,not really value for money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

sk, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous boutique hotel.
Ever since I discovered Bella Vista I have stayed here. I visit Chandigarh 4 times a year and I stay here every single time. A bit out of the way from Chandigarh but it more than makes up for it It is understated elegance - hard to find in North India. The rooms have a gorgeous view and its individual pools are a treat. Excellent food, excellent service. It is absolute value for money. Not for those who like ostentatious type of hotels. Love it!!

6/10 Okay

Lalit, New Delhi

Liked: Cleanliness, room comfort
Disliked: Staff & service
Breakfast was good and staff cordial. Reception staff needs training on being cordial to guests.

6/10 Okay

Sahil

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
The hotel is beautiful but I would rate it as 4.5 star boutique hotel not a 5 start hotel

6/10 Okay

Osi Bhai, Ludhiana

Liked: Staff & service
Just for friends Night Out!!
Average Everything. Great Club Sandwiches and Fries.

8/10 Good

Osi Bhai, Ludhiana

party hotel
One night stand

8/10 Good

ftequent traveler, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabulous, friendly staff!
Great hotel with an attractive european decor and incredible staff and service! Although away from the chandigarh city center I still give it a high recommendation!

8/10 Good

Meet, Dubai

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Not as good as Expected
I selected the hotel because it said free wifi in the rooms as well. But there was no WIFI. The bath tub was leaking.

6/10 Okay

PD, USA

Liked: Cleanliness, room comfort
charming hotel
The decor was a very welcome change! Definitely had a european high end kind of feel. Despite its location, I prefer this hotel over the others.

10/10 Excellent

nittan, chandigarh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
very nice hotel m regular customer of this hotel from last 4 years m satisfied thru expedia.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
I am a regular customer of hotel bella vista.very nice hotel,and expedia com service.

10/10 Excellent

Maureen, Bath UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fabulous!
I could not rate this hotel highly enough. Food, my room, everything superb. Very convenient for the rail station. Complimentary taxis. Above all, the staff, who made my stay (as a solo-travelling woman of a certain age) very comfortable and enjoyable. Don't stay anywhere else in Chandigarh!! Maureen White

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Excellent

10/10 Excellent

Sahai, Gurgaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very comfortable. Nice and efficient staff. They need to get a trained bar tender which we found missing. Overall a good place to stay, centrally located and good food.

10/10 Excellent

desi heart, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I hav now became permanent cust. to them
Its like no other options required once u stay here always u wana stay here.