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Reviews of Maison Astor Paris, Curio Collection by Hilton

4 out of 5
Maison Astor Paris, Curio Collection by Hilton
11 Rue D'Astorg, Paris, Paris

Reviews

9.0

Wonderful

Rating 10 - Excellent. 198 out of 305 reviews" "
Rating 8 - Good. 69 out of 305 reviews" "
Rating 6 - Okay. 22 out of 305 reviews" "
Rating 4 - Poor. 6 out of 305 reviews" "
Rating 2 - Terrible. 10 out of 305 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Florin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was very clean and offer an amazing breakfast in the morning $25 per person. Also the the location was great and easy to walk almost everyevhere
Stayed 3 nights in Apr 2024

10/10 Excellent

Kasey Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could not have loved staying here more. The staff are all incredibly friendly and helpful, the hotel itself is beautiful, the rooms are clean and comfortable and most importantly (to us), it is in a quiet location without any disruptions, but still close to excellent restaurants, shopping and metro stations. The check-in and check-out process was smooth and easy. Housekeeping came each day and left a little treat for us, room service was prompt, and on our second-to-last day, we received a handwritten note from guest relations along with a complementary bottle of wine. The food and drinks at the hotel bar were also exceptional. This was truly one of the best hotel experiences we have had during our travels - merci beacoup, Maison Astor!
Stayed 7 nights in Apr 2024
Response from La Maison Astor Paris on 12 Apr 2024
Dear Kasey Anne, On behalf of the entire Maison Astor Paris team, I would like to thank you not only for choosing us for your stay in our beautiful capital, but also for taking the time to leave us your feedback. It is with great emotion that we read your comment and we are very delighted to see how much we succeeded in offering you a wonderful experience. We do our utmost to create unforgettable stays for our guests and we are pleased to read that we have succeeded. We would be glad to welcome you back and continue this wonderful adventure together, so see you soon. Best Regards,Antonin Batailler, Guest Relation.

10/10 Excellent

marilena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from La Maison Astor Paris on 12 Apr 2024
Dear Marilena, Thank you for taking time to leave us a review. We are glad to read you had such a great stay while under our care. Here at Maison Astor Paris, hospitality is from the heart and we are delighted to see that this does not go unnoticed. I will make sure to share your amazing comments with the entire team, especially our Breakfast Team, they are indeed a great team!Sincerely, Antonin Batailler, Guest Relation.

8/10 Good

Karin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel but it was very full the week we were there and the lobby is too small for the amount of people it holds. Our room was not ready until 4 after flying all night and arriving at 10 am. One day during the stay we we were out of our room from 8 am to 4:40 and they did not clean our room. The explained there had until 5 pm to clean it! They brought us towels but no cleaning which for a small room was needed. The toilet paper holder is very sharp near the toilet. We traveled with friends and one of them cut themselves on it! For the money I would chose differently.
Stayed 1 night in Mar 2024
Response from La Maison Astor Paris on 25 Mar 2024
Dear Karin, We were delighted to welcome you and the entire Maison Astor Paris team joins me in thanking you for choosing us for your stay in the City of Lights and for leaving us your review. I can see that we gave you the keys to your room at 2.41pm. However, with regard to your review, this does not correspond to our standards. I will inform on your comment to our general housekeeper so that he can take the necessary steps to ensure that this type of situation does not recur. Before you leave the hotel for the day, please do not hesitate to go to reception so that we can ask our colleagues for your room to be cleaned as a priority. I have already informed our technician so that he can check the equipment in the bathroom. Our apologies for this unfortunate incident. I remain at your entire disposal if you need anything else. Antonin Batailler, Guest Relation.

10/10 Excellent

natalya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love their wonderful hospitality everyone was so friendly welcoming making stay very enjoyable, thank you
Stayed 1 night in Mar 2024
Response from La Maison Astor Paris on 22 Mar 2024
Dear Natalya, The entire team of La Maison Astor Paris have taken a great pleasure to take care of you during your stay. We would like to thank you to much for choosing us for your stay in the City of Lights. Knowing that we were able to offer you a wonderful experience make us delighted and we hope to have the pleasure to welcome you back and continue this adventure. Sincerely Yours, Antonin Batailler, Guest Relation.

10/10 Excellent

Dariga

Stayed 7 nights in Feb 2024
Response from La Maison Astor Paris on 17 Mar 2024
Dear Dariga, Along with the team at “La Maison Astor Paris”, I would like to thank you for staying with us and also for your wonderful review. It was a real pleasure for us to have you as our guests and we took an immense pleasure in taking care of you. We are delighted to know that you enjoyed your stay with us and we will be glad to welcome you back. Kind Regards, Antonin Batailler, Guest Relation.

10/10 Excellent

Clare

Stayed 2 nights in Dec 2023
Response from La Maison Astor Paris on 21 Jan 2024
Dear Clare, Along with the team at “La Maison Astor Paris”, I would like to thank you for staying with us and also for your wonderful review. It was a real pleasure for us to have you as our guests and we took an immense pleasure in taking care of you. We are delighted to know that you enjoyed your stay with us and we will be glad to welcome you back. Sincerely Yours, Antonin Batailler, Guest Relation.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from La Maison Astor Paris on 16 Dec 2023
Dear Andrew, Along with the team at “La Maison Astor Paris”, I would like to thank you for staying with us and also for your wonderful review. It was a real pleasure for us to have you as our guests and we took an immense pleasure in taking care of you. We are delighted to know that you enjoyed your stay with us and we will be glad to welcome you back. Kind Regards, Antonin Batailler, Guest Relation.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from La Maison Astor Paris on 16 Dec 2023
Dear Christopher, Along with the team at “La Maison Astor Paris”, I would like to thank you for staying with us and also for your wonderful review. It was a real pleasure for us to have you as our guests and we took an immense pleasure in taking care of you. We are delighted to know that you enjoyed your stay with us and we will be glad to welcome you back. Sincerelry Yours, Antonin Batailler, Guest Relation.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located.
Stayed 2 nights in Nov 2023
Response from La Maison Astor Paris on 16 Dec 2023
Dear Andrew, On behalf of the entire team of “La Maison Astor Paris”, I would like to thank you for your stay and this wonderful comment you left us. Indeed, the hotel's location is perfect. You are on a quiet street, so you will feel right at home, and all the sights are within walking distance. It was a pleasure for all the team members to take care of you and we tried our best to offer you a very comfortable stay.Best Regards, Antonin Batailler, Guest Relation.

10/10 Excellent

Lori

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking distance. Large clean rooms.
Stayed 1 night in Nov 2023
Response from La Maison Astor Paris on 5 Dec 2023
Dear Lori, Along with the team at “La Maison Astor Paris”, I would like to thank you for staying with us and also for your wonderful review. It was a real pleasure for us to have you as our guests and we took an immense pleasure in taking care of you. Yes, our hotel is in the center of the city, as J.J Astor IV you can easily enjoy it. We are delighted to know that you enjoyed your stay with us and we will be glad to welcome you back. Sincerely Yours, Antonin Batailler, Guest Relation.

8/10 Good

SUYIN

Liked: Cleanliness, staff & service, property conditions & facilities
We recently stayed at this hotel. It was nicely decorated and very clean. Great, spacious room for Paris. We loved it.
Stayed 7 nights in Nov 2023
Response from La Maison Astor Paris on 25 Nov 2023
Dear SUYIN, On behalf of the entire team of "La Maison Astor Paris", I would like to thank you for your stay and your review. It was a pleasure to take care of you and we hope to have the pleasure of welcoming you again very soon so that we can continue this wonderful experience. Best Regards, Antonin Batailler, Guest Relation.

6/10 Okay

David

Stayed 7 nights in Nov 2023
Response from La Maison Astor Paris on 25 Nov 2023
Dear David, On behalf of the entire team of “La Maison Astor Paris”, I would like to thank you for your stay.It was a pleasure for us to have you as our guests and we would like to apologize that your stay did not meet your expectations.In order for us to improve, your feedback is very important.Could you tell me more about your experience? I, and the rest of the team, wish you a nice daySincerely, Antonin Batailler, Guest Relation.

2/10 Terrible

Mohamed

Travelled with family
Disliked: Cleanliness, staff & service
This was a nice property and the staff were nice. Unfortunately we could not sleep a single day from the bed bugs. And when we told the staff about there response was “sorry for the inconvenience”.
Response from Maison Astor Paris on 30 Oct 2023
Dear Mohamed, Thank you for choosing us for your stay in Paris. It was a pleasure for us to know that you enjoyed our Maison and especially our team services. Being part of the Hilton family, we take very seriously our guests satisfaction. Please allow me to inform you that when an incident (of any matter) is reported to us, the necessary measures are taken on spot, especially on circumstances of high importance as this one. Our team was, however, never informed of this situation during your stay but only upon check out time, giving us no other solution than thank you for the information and closing immediately the room.The entire team at our Maison, especially our housekeeping team, is appropriately trained to find and prevent bedbug’s infiltrations. In this case, the room was blocked upon your check out and not only our housekeeping manager, but also our maintenance service manager verified every inch on the room. Nothing but a mosquito was found. This information was shared immediately with you trough the portal you choose to make the booking, unfortunately, we did not get any answer from your part. We totally understand that with the information given by the media, a mosquito bite could be stressful, however, I am proud to say that we follow very high standards on cleanliness and we can assure you that no bedbugs were found in your room or any other room of our Maison. Again, thank you for choosing us for this stay and we remain at your entire disposal should you need any further assistance. Yours sincerely Jaklin Crosby, Front Office Manager.

10/10 Excellent

Romana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small cozy hotel walking distance to major Paris attractions
Stayed 1 night in Oct 2023
Response from Maison Astor Paris on 28 Oct 2023
Dear Romana, The whole team of La Maison Astor Paris would like to thank you for staying with us and also for your wonderful review you have left us. It was a really pleasure for us to have you as guests and we took an amazing pleasure to take care of you. We are delighted to know that you enjoyed your stay with us and we will be pleased to welcome you back. Sincerely Yours, Antonin Batailler, Guest Relation

8/10 Good

Gabriel, redlands

Travelled with family, Travelled with group
Liked: Staff & service, amenities
We absolutely loved this property. Yes there were some hiccups, but the staff stepped up and did their best to solve the problems. 1. Urine stains on the mattress cover. Problem solved. 2. Broken fridge. Problem solved. 3. Ant infestation in our room. Problem solved. We suppose for $1000 per night the staff would prevent these problems from occurring. Alas, they were responsive. Also. We reserved a room with a terrace on the 6th floor. We Didn’t recall a Major construction project across The street, to include workers and noise. That wasn’t possible to fix this issue, we were basically stuck with this room as the hotel was booked up. Other than that it’s a nice place to stay.
Stayed 4 nights in Sep 2023
Response from Maison Astor Paris on 29 Sept 2023
Dear Gabriel, All the team of the Maison Astor Paris joins me in thanking you for your stay and for this great feedback you have left us. Some incidents arrived during your stay and I would like to present you once again, our apologies for this. I am pleased to confirm with you that we were able to fixe it. I was a pleasure for me to meet you and to find a solution with my colleagues to make your stay more comfortable. We would like to present you our apologies as we can understand you had a great stay but not a perfect one, we hope to have the pleasure to welcome you back and chage your memories for a wonderful one. Best Regards, Antonin Batailler, Guest Relation.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and an outstanding breakfast.
Stayed 7 nights in Aug 2023
Response from Maison Astor Paris on 3 Sept 2023
Dear Jeffrey, On behalf of the entire team of the Maison Astor Paris, I would like to thank you for your stay and also for this wonderful comment you have left us. We are pleased to know that you was comfortable in your room. Our kitchen team will be delighted to know that the breakfast they maid for you is outstanding and offer you a perfect beginning of the day. Best Regards, Anntonin Batailler, Guest Relation.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Maison Astor Paris on 11 Aug 2023
Dear Stephanie, The entire team of the Maison Astor would like to thank you not only for your stay but also for this perfect feedback you have left us. It was a pleasure for us to take car of you during your stay. Sincerely Yours, Antonin Batailler, Guest Relation.

10/10 Excellent

Michel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly welcoming and helpful. I would definitely come back. Overall it's a nice Hotel but needs a few updates, I think it's a little overpriced.
Stayed 2 nights in Jun 2023
Response from Maison Astor Paris on 11 Aug 2023
Dear Michel, The whole team of the Maison Astor Paris joins me in thanking you for staying with us. I will be sure to forward on your comments to our management. We would like to thank you for taking the time to leave us a review with such a high rating, which gives us great pleasure. We are pleased to hear that you enjoyed your stay with us. We like to take care of our guests and it is always a pleasure to see them leave pleased and satisfied. We hope to have the pleasure of seeing you again soon to continue this wonderful experience. Best Regards, Antonin Batailler, Guest Relation.

10/10 Excellent

Tirana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely time at this hotel! Staff and service was top notch! Clean and felt like 5 star luxury! Location was amazing! Nights are quiet and the views are amazing!!! With our small family and young child, we felt special and accommodated always!
Stayed 4 nights in Jul 2023
Response from Maison Astor Paris on 11 Aug 2023
Dear Tirana, The entire team at Maison Astor Paris would like to thank you for your stay. We are pleased to hear that you enjoyed your stay with us. We like to take care of our guests and it is always a pleasure to see them leave pleased and satisfied. We hope to have the pleasure of seeing you again soon to continue this wonderful experience. Sincerely Yours, Antonin Batailler, Guest Relation.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty property with excellent service. Good location, walkable to many areas of the city. Quiet location
Stayed 4 nights in Jun 2023
Response from Jaklin on 22 Jun 2023
Dear James, Thank you for choosing us for your recent stay! I agree with you, we are happy to have a very central hotel and close to many Parisian monuments! We wish you a lovely day and hope to welcome you back soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023
Response from Jaklin on 22 Jun 2023
Dear Mark,Thank you very much, we are glad to see you had a wonderful experience at Maison Astor Paris. Hope to see you soon in the City of Lights!

10/10 Excellent

Uyen

Response from Jaklin C on 21 May 2023
Thank you so much Uyen,Happy to hear that you enjoyed your stay with us and we hope to welcome you back soon!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2023
Response from Jaklin C on 12 Apr 2023
Dear Robert, Thank you very much for your review. We are happy to see that you enjoyed your stay and please do not hesitate to contact us should you wish to share more details of your stay, indeed, we are terribly sorry we did not ensure a 5* stay. We wish you a great day and look forward to welcoming you back soon!

10/10 Excellent

Violette Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Jaklin C on 25 Apr 2023
Thank you so much Violette!Lovely welcoming you in our Maison!!

10/10 Excellent

Althea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an awesome experience. The staff went above and beyond. Rooms were serviced twice a day at times. Super clean, had everything. We had a 1 year old and it was a great experience.
Stayed 7 nights in Feb 2023
Response from Jaklin C on 28 Feb 2023
Dear Althea, Thank you so much, what a pleasure welcoming you and your lovely family to our Maison. It is great to hear that you enjoyed and hope to welcome you back soon in the future!

10/10 Excellent

Lewis

Stayed 6 nights in Feb 2023
Response from Axel on 17 Mar 2023
Dear Lewis,Thank you for this great review, I am delighted to see you enjoyed your stay with us.

10/10 Excellent

Nicole

Stayed 3 nights in Jan 2023
Response from Axel on 17 Mar 2023
Dear Nicole,Thank you for this amazing grade !

8/10 Good

Maria Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities are excellent.
Response from Jaklin C on 14 Feb 2023
Thank you Maria Sheila, I totally agree with you, I love the smell of our Clarins amenities too! I wish you wonderful day and remain at yoru entire disposal!

10/10 Excellent

Jean Marc

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Very centrally located hotel convenient for walking to many locations. Staff really friendly and willing to help. Recommend breakfast buffet good value with great food.
Stayed 5 nights in Dec 2022
Response from Jaklin C on 22 Dec 2022
Thank you so much Kelvin,It was a pleasure welcoming you and we will be honoured to welcome you back!We wish you a wonderful 2023!

10/10 Excellent

Bina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Jaklin C on 17 Nov 2022
Thank you so much Bina.We hope to welcome you back soon.

10/10 Excellent

Sameer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with beautiful views
Stayed 2 nights in Oct 2022
Response from Jaklin C on 7 Nov 2022
Thank you Sameer!!Happy to see you enjoyed your stay and our beautiful hotel views!

6/10 Okay

A

Business traveller
Stayed 1 night in Oct 2022
Response from Jaklin C on 26 Oct 2022
Dear A, We are glad to see you enjoyed your overall stay but we are sorry to see that we could not ensure a memorable stay, I really hope to have the pleasure of welcoming you back and ensure an unforgettable stay for you!

10/10 Excellent

Paul

Stayed 6 nights in Oct 2022

10/10 Excellent

Jeff

Stayed 4 nights in Oct 2022
Response from Jaklin C on 26 Oct 2022
Thank you so much Jeff!!!

6/10 Okay

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Jaklin C on 26 Oct 2022
Thank you Sean, I am happy to see that you enjoyed your overall stay but I am sorry to see that we could not ensure a 10 out of 10 stay. We hope to have the pleasure of welcoming you back and Make it Right!

10/10 Excellent

Christopher N

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel! Clean, which is important for me. The room was cleaned daily, supplies like body wash, shampoo, conditioner, hand wash & body lotion are supplied, even q-tips, small emergency sewing kit, shower cap to name a few. The staff was kind to speak English to us & understanding to our few words of the French language. Great customer service. It is walking distance to the Eiffel Tower however, wear good walking shoes if you plan to do so because it’s about 30 minutes away & the blocks/streets are long. The Champs Elysees is the closest with about a 20 minute walk. Overall, I would stay here again, I was more than satisfied with the staff & hotel. Also, 24 hour room service. Great place!
Stayed 5 nights in Sep 2022
Response from Jaklin C on 26 Oct 2022
Thank you so much Christopher N,How lovely of you to share your great stay in our Maison! We are glad to hear about your amazing experience and we will be also delighted to welcome you back any time in your new Parisian Maison!

10/10 Excellent

Sarah, Surrey

Stayed 3 nights in Sep 2022

10/10 Excellent

Tonja

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful hotel on a quiet street close to lots of cafes and shopping. Staff was wonderful and very helpful. Only complaint is that there are no plugs in the bathroom to use hair styling tools. Closest one is in the hallway but not close to any mirrors.
Stayed 3 nights in Sep 2022
Response from Jaklin C on 26 Oct 2022
Dear Tonja, Thank you very much for your lovely review! I am happy to see that you enjoyed your stay with us and be assured that your remark with regards of our plugs has been well share with our management team. We wish you a wonderful day and look forward to welcoming you back soon!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

2/10 Terrible

william

Stayed 3 nights in Sep 2022

8/10 Good

Chi Ho

Travelled with family
Liked: Cleanliness, property conditions & facilities
Funky decor, fun place to stay.
Stayed 1 night in Sep 2022
Response from Jaklin C on 26 Oct 2022
Thank you Chi Ho, Happy to see that you loved our Maison decor and experience!

10/10 Excellent

Tamyra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was absolutely lovely and I would recommend it to anyone. The staff was more than polite and always attentive. We opted for a room with a terrace and it was a wonderful view. Also, the location is extremely convenient for tourists who want to be central to the attractions and shopping.
Stayed 6 nights in Aug 2022

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel. Friendly staff and very helpful. Enjoyed my stay.
Stayed 5 nights in Aug 2022

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location nearby metro, shops and restaurants. Tucked away on a quiet street. Staff were super friendly, hospitable and helpful.
Stayed 1 night in Aug 2022

8/10 Good

Gabriela

Stayed 3 nights in Aug 2022

8/10 Good

Soraya, Queens Village

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rarely write any reviews. In the past 20 plus years for business and leisure, I’ve written 5 reviews maybe. This hotel surprised me as it’s not my usual stay area in Paris and was a last minute trip. It was way more excellent than many of the 5 stars in every way except the actual location. Not the best if you’re a first time visitor but for me, I’ve been to Paris 3 times and took a chance. Very clean, awesome and responsive staff and the room was even bette than I expected. The carpet probably needs a wash bc it had a bit of an odor but, not any different than more overpriced hotels that I’ve stayed. Just so nice. Look forward to returning regularly.
Stayed 8 nights in Jul 2022

10/10 Excellent

Debra Kay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - friendly staff - great rooms - superb buffet breakfast. We will be back.
Stayed 4 nights in Jul 2022
Response from Jaklin C on 30 Aug 2022
Dear Debra!Thank you so much for your amazing comment. It was a pleasure welcoming you and hope to see you soon in the City of Lights!Best regards,