Restaurant

Reviews of Hôtel ibis Styles Clermont-Ferrand Gare

3 out of 5
Hôtel ibis Styles Clermont-Ferrand Gare
53 Avenue de l'Union Soviétique, Clermont-Ferrand, Auvergne-Rhone-Alpes

Reviews

7.8

Good

Rating 10 - Excellent. 45 out of 187 reviews" "
Rating 8 - Good. 91 out of 187 reviews" "
Rating 6 - Okay. 32 out of 187 reviews" "
Rating 4 - Poor. 13 out of 187 reviews" "
Rating 2 - Terrible. 6 out of 187 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

PHILIPPE

Stayed 1 night in Nov 2023

6/10 Okay

Jaime

Business traveller, Travelled with partner
not great
Stayed 1 night in Oct 2023
Response from Laëtitia on 29 Nov 2023
Hello,Thanks for your reviewRegards

10/10 Excellent

Christina

Stayed 1 night in Aug 2023

10/10 Excellent

Christina

Stayed 1 night in Sep 2023

10/10 Excellent

William

Stayed 2 nights in May 2023
Response from fab on 4 Jun 2023
Monsieur,nous vous remercions d'avoir pris le temps d'évaluer votre récent séjour chez nous et sommes ravis qu'il vous ait plu.Nous espérons avoir le plaisir de vous accueillir lors d'un prochain séjour clermontois.Bien à vousLa réception

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2022

8/10 Good

Joris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy and comfy
Great stay, easy access from the train station. Friendly team and great breakfast.
Stayed 2 nights in Aug 2020

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a business traveler
2 minute walk to the railway station. 12 minute drive to the airport. About a 10 minute walk and you're into the historic "old town". Get a room facing the city and you also get a beautiful sunset behind the mountains. I was in 605 and had a great view all the way to the Cathedral and beyond.
Stayed 2 nights in Jul 2019

8/10 Good

Glyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Useful for overnight stay
Clean and comfortable. Ideal for an overnight stay. Directly opposite the train station and convenient for the main routes. We enjoyed an evening meal in the bistro attached to the hotel but did not take breakfast. The secure carpark was full but we parked nearby for free. Charges start at 9 am the following morning. The aircon was welcome , if a little noisy. As was the lift if your room is close to it. Mini fridge and kettle are always useful.
Stayed 1 night in Aug 2018

8/10 Good

Mr S M

Liked: Cleanliness, staff & service
Claremont
The staff and hotel we good but the hotel was about a 15 to 20 minute walk from the centre.
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Horrible unsecure wifi that blocks most websites, couldn't get much work done.
Stayed 2 nights in Jul 2018

8/10 Good

John, LA

Liked: Property conditions & facilities
Next to train station yet quiet.
Overall good place to stay, convenient location if traveling by train which was our case. quiet, clean, reasonably priced. Friendly staff. But problem with shower not draining and carpet all wet. Also phone to other rooms doesn't work. Very good breakfast.
Stayed 4 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to station
Well priced hotel with clean rooms and amenities. Friendly staff and close to the station.

10/10 Excellent

Keith, HUNTINGDON, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent stay in comfortable Hotel
Had a brilliant time. Hotel was clean and bright inside. Room sufficiently spacious with adequate storage space. Bathroom again spacious and kept spotlessly clean. Staff always cheerful and obliging and patient when I struggled with certain French words . They were also quick to resolve problems ; Eg key card malfunction, light bulb & blinds and were helpful in giving advice about travel, particularly when there was major disruption on the railway during that week . Breakfast was good too with good coffee from the machine and nice fresh bread + cold meats cheese , fruit etc.

6/10 Okay

Mike, Lamalou Les Bains

Liked: Cleanliness, staff & service, room comfort
An Overnight Stop - Clermont Ferrand
The Booking Process: Initially, the booking was for a normal room. At short notice, I requested a family room. This was done quickly and efficiently. Our arrival was managed seamlessly. The Hotel: the hotel appears to be relatively new, with secure parking. It is opposite the Raikway station. The area, like others found near a railway station, was a bit rough and run down, with what appears to be a doss house right next to the hotel. There are no decent places to eat, unless you like kebabs, or Railway cafe food. You are approximately a 20 min walk from the old town and the cathedral, before you can find a reasonable restaurant. The Room: the room was very clean, but for a 3 stars, I would have expected proper cups, not paper ones. The room has a wet room, which looks very smart, but has a design flaw. There was no drain off for shower water, so the shower room quickly became a swimming pool!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Standard sort of hotel but ok
Its nothing special but rooms are clean and the one we had quiet, its close to the station but a long walk into the old city center. You can get a reasonable breakfast at the hotel

8/10 Good

Karl, La Jolla CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near the train station and all the attractions.
Staff was friendly. She changed a better room for us after we told her the room was noisy. Great value.

6/10 Okay

Fabien, Chicago, IL

Good location.
I spent a few nights there during a business trip recently. The location is very central, across the street from the train station. There are a few decent restaurants, although I would avoid the one directly to the right of the hotel when you are facing the entrance. Tried it, and they could not care less, on my experience. The room was a superior room. For French standards, it was an adequate size, although the huge TV is the elephant in the room. Desk space is limited. Room was clean, but bed was never made. Also, a big inconvenience was the internet service. You get a code. You can use several devices. What they are not telling you is that in order to do so, you cannot use them simultaneously. I had called down the first night, and the guy told me (we both speak French, so there was no linguistic breakdown) there must be something wrong with the way I logged on. I asked specifically whether I needed a separate code to use to use more than one device at a time, and he said that was not necessary...nor was it ever. Come to find out, it states specifically on their provider site that you cannot SIMULTANEOUSLY use one code for two different devices. I could do without, but it is such little customer service things that represent a drawback. Not insurmountable, but poor service nonetheless. Otherwise, it was fairly good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our one night stay
Great for our one night stay. Parking was secure. Breakfast was delicious. The staff was super friendly and very accommodating!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very practical for getting into the centre of Clermont Ferrand. It is also just next to the train and bus station which is ideal. The hotel room was comfortable and clean. The staff were very friendly. Overall we were very satisfied.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to the centre
Location of hotel was ideal for walking into city centre approximately 15 minutes to main sights plenty of parking at rear of hotel receptionist spoke good English and was very helpful, rooms were clean and even though the hotel is opposite the main train station the room was quiet.

6/10 Okay

Jim

Liked: Cleanliness
The room smelled of smoke and there was no tea/coffee supplies, had to ask at reception. Room was adequate but ac was noisy. Location was good, short walk into the old town and breakfast was good. Wouldn't be my choice if we ever visit here again.

6/10 Okay

Verified traveller

Liked: Staff & service

10/10 Excellent

Patricia, Edmond, OK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, clean, and comfortable!
Everything was fantastic. At first the neighbor seemed questionable, but then we saw how they made everything feel secure. We were very pleased.
Dear Patrica, thank you for your commentaire on thevia expedia system. We are happy that you have a nice stay with us and we hope we see you again next time. Clermont-Ferrand is a good place to make a stop for one night on the way into the holidays Concerning our neighbors are the young worker who likes to tinker. Kind regards from Auvergne, Front Desk

8/10 Good

michel, ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room a bit small, staff very nice. !00 m from train station.

8/10 Good

Peter, york,

Liked: Cleanliness, staff & service, room comfort
Convenient stopover close to the station
This was just a quick overnight stop between trains and fitted our needs very well - location is very convenient, just across the road from the station. Staff were extremely friendly and helpful, and we're happy for us to keep the room till noon the next day so that we could go into the centre before our afternoon train departure.

10/10 Excellent

Paula, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Excellent Place For Your Stay in Clermont
The hotel benefits from secure car parking and is easily located near to the main railway station. The staff were extremely friendly and helpful. The hotel is in a very good condition and offers WIFI and air conditioning. Rooms have minibars stocked with water and soft drinks.

8/10 Good

Bruce, Sheffield, South Yorkshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep safe in the city
Secure parking an absolute bonus. Arrived very late and even though the hotel could offer no food, directed to a local fast food bar which proved OK considering the late hour. Breakfast excellent.

4/10 Poor

Charlie B

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
expected better
It was so hot and the air condition did not work. My kids had to sleep with wet towels to keep their temperature down. I would never stay there again. NEVER!

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
very bad choice for anyone, overpriced
Small rooms, internet was not working (the staff told it does not work for couple days and suggested pirate use of other network from nearby hotel), food was not worth of its price, the "superior" rooms almost do not differ from standard rooms, the quadruple rooms are formed by addition of a couch-derived bed, which is horrible, ...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Due to surroundings will not go back
A very nice hotel. Friendly staff. Nice rooms, carpets on floor, though. Very close to train station. Slightly shabby surroundings. Drug dealing in side streets. Hotel itself nice

6/10 Okay

Turner, Oxford england

Liked: Cleanliness, staff & service
Ok ish
I bit old and needed updating to freshen it up. friendly welcome, free wifi , breakfast was expensive at 10 euro,s for bread and a coffee! We had a family room which was a sofa bed which worked ok. Quiet location only 3 miles from motorway and close to the centre. Overall a bit expensive in my view.......

8/10 Good

Martin

Liked: Cleanliness, staff & service
Handy for being so close to station,
Handy for being so close to station, though not a great area. Room ok but small. Pleasant staff.

8/10 Good

???

Liked: Cleanliness, staff & service, property conditions & facilities
朝食がただで食べれたのが良い フレッシュオレンジジュースも飲めた
Stayed 2 nights in Jun 2023
Response from fab on 5 Jul 2023
この度は、ibis Styles Clermont-Ferrand Gare でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

Aurore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from fab on 25 Jun 2023
Madame,Nous vous remercions sincèrement d'avoir pris le temps d'évaluer votre récent séjour chez nous!C'est avec plaisir que nous vous accueillerons de nouveau à Clermont Ferrand.Nous vous souhaitons une agréable fin de journée.Bien cordialementFabrice

8/10 Good

Salim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hôtel
Très bon hotel dans l'ensemble. Dommage qu'il n' y est pas au minimum une bouteille d'eau comme cadeau de bienvenue. L'oreiller n'est pas très confortable mais le reste rien à dire.
Stayed 1 night in Feb 2023
Response from fab on 26 Feb 2023
Cher Monsieur, nous vous remercions d'avoir pris le temps d'évaluer votre récent chez nous. Nous accordons une attention particulière à vos remarques.En espérant avoir le plaisir de vous accueillir à nouveau à Clermont Ferrand.Sincères salutations

10/10 Excellent

Yadira Ethel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from fab on 8 Jan 2023
Madame,Nous vous remercions sincèrement d'avoir pris le temps de répondre au questionnaire à la suite de votre séjour chez nous.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Sincères salutations

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from fab on 13 Dec 2022
Madame, Monsieur,Nous vous remercions sincèrement d'avoir pris le temps d'évaluer votre récent séjour parmi nous!Aussi nous espérons avoir le plaisir de vous accueillir de nouveau à Clermont Ferrand.Dans cette attente, recevez, Madame, Monsieur, nos sincères salutations

10/10 Excellent

Fabienne

Stayed 1 night in Nov 2022
Response from fab on 4 Dec 2022
Madame,Nous vous remercions d'avoir pris le temps d'évaluer votre récent séjour chez nous et sommes ravis de voir qu'il fut agréable.Dans l'attente du plaisir de vous accueillir de nouveau à Clermont Ferrand, recevez, Madame, nos sincères salutations

10/10 Excellent

Ludovic

Stayed 1 night in Sep 2022
Response from fab on 16 Oct 2022
Monsieur,Nous vous remercions sincèrement d'avoir pris le temps d'évaluer votre séjour chez nous!Votre note est un encouragement pour notre équipe.Nous espérons avoir le plaisir de vous accueillir de nouveau lors d'un prochain séjour auvergnat.Sincères salutations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from fab on 26 Sept 2022
Monsieur,Nous vous remercions d'avoir pris le temps d'évaluer votre récent séjour chez nous!C'est avec plaisir que nous recevons vos impressions.Dans l'attente de vous accueillir lors d'un prochain séjour clermontois, recevez, Monsieur, nos sincères salutations

8/10 Good

NICOLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La localisation près de la gare et proche du centre historique
Stayed 1 night in Jul 2022
Response from fab on 3 Aug 2022
Chère madame, Nous vous remercions d'avoir pris le temps d'évaluer votre récent séjour clermontois chez nous! Nous sommes heureux que vous ayez apprécié cette escapade et espérons avoir le plaisir de vous accueillir de nouveau. Sincères salutations La Réception

10/10 Excellent

Magali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
J'y reviendrais dès que j'en aurais l'occasion.
La belle surprise quand tu réserves en ligne une chambre d'hôtel pour ton anniversaire de mariage et que tu demandes si c'est possible d'avoir une petite attention pour l'occasion. Le résultat a vraiment dépassé mes attentes ! Chambre surclassée, petit cocktail, serviette en forme de cygne, des fleurs sur le lit et même dans la baignoire. C'est allé au delà de ce que j'attendais vu qu'ils n'étaient pas obligé de répondre à ma requête d'une simple petite attention. <3 Le petit bémol pour cet hôtel, beau, propre, bien décoré, moderne avec des chambres confortables qui ont en plus une magnifique vue sur la cathédrale de Clermont-Ferrand et sur le Puy-de-dôme, c'est l'espace petit déjeuner. Il manque un peu d'intimité (grande table ou des comptoirs), la nourriture bien qu'assez classique est correct (mais compris dans le prix de la chambre) il y en a pour tout les goûts. Le détail qui m'a par contre fait un peu tiquer, c'est le manque de propreté des plateaux et de la vaisselle car ça collait un peu et il avait des miettes de viennoiseries (assiettes bol, et plateaux ayant servit ?). Mais mis à part ces petits détails, le petit déjeuner a été convenable. Franchement, cet hôtel est à recommander pour tout ses points (même malgré le petit bémol), En plus, il est très bien situé à 2 pas (sans exagérer) de la gare sncf, à 2 pas des bus, et à proximité du tram et du stade Marcel Michelin (pour les amateurs de rugby). N'oublions pas le personnel, polis, serviable et disponible. :)
blob:https://fr.hotels.com/a5aab9e4-f180-4b28-8ca3-0fb1fd59cffd
Stayed 1 night in May 2022
Response from fab on 14 Jun 2022
Madame, C'est avec joie que nous recevons votre adorable commentaire suite à votre récent séjour chez nous! En effet notre personnel a fait en sorte de répondre à votre demande le mieux possible. Nous espérons avoir le plaisir de vous accueillir de nouveau lors d'un prochain séjour auvergnat. Bien à vous La Réception

10/10 Excellent

François

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from fab on 10 May 2022
Monsieur, Nous vous remercions d'avoir pris le temps d'évaluer votre récent séjour chez nous! C’est avec joie que nous recevons vos compliments. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022
Response from fab on 24 Mar 2022
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

6/10 Okay

SOFIANE

Stayed 2 nights in Feb 2022
Response from fab on 24 Mar 2022
Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées.

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Accès à l’hôtel malaisé : peu de lumière, porte d’accès pas éclairé. Lavabo riquiqui, pas de place pour poser ses affaires.
Stayed 1 night in Nov 2021
Response from Hedi KHODJA - Directeur on 27 Nov 2021
Bonjour, Merci de votre retour, nous sommes navré de ne pas avoir su répondre à vos attentes.

10/10 Excellent

cheikh ahmadou

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from fab on 26 Oct 2021
Cher Monsieur Diop, Nous vous remercions sincèrement d'avoir pris le temps d'évaluer votre récent séjour chez nous! Au plaisir de vous accueillir de nouveau à Clermont Ferrand. Bien cordialement

4/10 Poor

Pascal

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Direction on 30 Sept 2021
Bonjour, Je sui navré de constater que votre séjour ne se soit pas déroulé comme vous le souhaitiez Cordialement, L'équipe Ibis Styles Clermont-Ferrand Gare

8/10 Good

Pascal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La chambre était confortable et calme.
Stayed 1 night in Aug 2021
Response from fab on 7 Sept 2021
Monsieur, Nous vous remercions sincèrement d'avoir pris le temps d'évaluer votre séjour chez nous et nous espérons avoir le plaisir de vous accueillir lors d'un prochain déplacement clermontois. Sincères salutations La Réception