Ratings based on 172 verified reviews

4.3 out of 5
73% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia-verified reviews
3 out of 5
by a verified traveller

Posted 15-Dec-2018
Better maintence of the rooms and better amenities
Comment from Hotel Management
16-Dec-2018 by Amaury Cabañas, Hotel Management
Dear , we would like to thank you for your honest feedback. Your considerations will surely be considered. Thank you very much for choosing us on your recent stay in Madrid. We look forward on welcoming you again soon. Regards.
4 out of 5
by a verified traveller from Malaysia

Posted 13-Dec-2018
We have great stay here & overall experience is satisfying.
Comment from Hotel Management
16-Dec-2018 by Amaury Cabañas, Hotel Management
Dear Chong, We appreciate your comment and are very happy to read you had a good stay with us! We hope we´ll get to see you again in the future. All the best.
5 out of 5
by a verified traveller from Santiago de Chile

Posted 12-Nov-2018
Always choose One Shot Hotels because of their high standards. Great location, quiet street and close to metro system. Safe area and walking distance to restaurants and bars. The room was clean, great bed and pillows, rain shower, the breakfast was great with non lactose milk, farm eggs, whole wheat breads and good coffee. Some sweets. The staff was very helpful. We left very early to the train station and Cristina make sure that we got a small breakfast in a bag, Erika helped us to confirming other hotel reservations. We loved this area of town, off the most touristic path, where you still feel like living in a “traditional Barrio in Madrid”.
Comment from Hotel Management
14-Nov-2018 by Amaury Cabañas, Hotel Management
Dear Maria, What a great review, thank you for your time and effort. We are delighted you had a happy stay again with us and that we were able to meet your expectations. We put daily effort in making our guests days with us the best possible. Thanks as well for your nice words about the staff member we´ll let them know about it, specially to Cristina and Erica. We hope you´ll come back to Madrid soon, it will be a pleasure to serve you again. Best regards.
4 out of 5
by a verified traveller from SG-MNL

Posted 05-Nov-2018
Location is good just next to Bilbao metro Station, area are quite near to good restaurant. Hotel Receptionist have given us good direction of places to go and alternatives just incase we wish to avoid Touristy areas. Bathroom is spacious with black flooring though there should be extra Mirror aside from the Bathroom mirror. All day Dining Breakfast -Fresh orange juice and the Bread crust is the best compare to other Hotel in Europe we visited.
Comment from Hotel Management
07-Nov-2018 by Amaury Cabañas, Hotel Management
Dear Teresa, Wow! what a great review, thank you for your time and effort. We are delighted you had a happy stay with us and that we were able to meet your expectations. We put daily effort in making our guests days with us the best possible.
4 out of 5
by a verified traveller

Posted 27-Oct-2018
Comment from Hotel Management
07-Nov-2018 by Amaury Cabañas, Hotel Management
Dear Guest, We appreciate your comment and are very happy to read you had a good stay with us! We hope we´ll get to see you again in the future. All the best.
2 out of 5
by a verified traveller

Posted 09-Oct-2018
Cheap renovations to the property. The HVAC and lights didn’t work well in our room.
Comment from Hotel Management
10-Oct-2018 by Amaury Cabañas, Hotel Management
Dear guest, We are sorry your stay didn´t meet your expextatioons, your considerations will be taken in account. Thanks for your honest feedback it will help us to keep improving. Regards.
5 out of 5
by a verified traveller from Chicago

Posted 16-Sep-2018
Premium rooms are large with great linens. Bathroom is ample with double sinks and a balcony! The staff was very helpful with every question and concern. The hotel is ideally located away from the tourist crowd but just steps from a subway stop connecting you with all of Madrid. Breakfast features made to order omelets and a nice cold buffet. Only real drawback is the lack of room service but multiple restaurants are nearby. Would definitely stay again.
Comment from Hotel Management
17-Sep-2018 by Amaury Cabañas, Hotel Management
Dear Derrick, We are delighted to read this lovely review you wrote! Thank you for your effort and for sharing your honest opinion. Our entire team works hard every day to make our guests days with us the best possible and we are happy we could do this for you. Best regards.
4 out of 5
by a verified traveller

Nice hotel

Posted 14-Sep-2018 on Hotels
Great location!
Comment from Hotel Management
17-Sep-2018 by Amaury Cabañas, Hotel Management
Dear guest, We appreciate your comment and are very happy to read you had a good stay with us! We hope we´ll get to see you again in the future. All the best.
5 out of 5
by a verified traveller

Posted 13-Sep-2018 on Hotels
Wonderful stay. Clean, comfortable hotel. Good location. Lovely staff.
Comment from Hotel Management
17-Sep-2018 by Amaury Cabañas, Hotel Management
Dear guest, We´d like to thank you for your kind words and for having chosen us for your stay in Madrid. It was a pleasure to serve you! We are happy you enjoyed your stay with us and sincerely hope we will see you again in the future. Kindest regards
5 out of 5
by a verified traveller

Great hotel and location

Posted 12-Sep-2018 on Hotels
Comment from Hotel Management
17-Sep-2018 by Amaury Cabañas, Hotel Management
Dear Marcio, We appreciate your comment and are very happy to read you had a good stay with us! We hope we´ll get to see you again in the future. All the best.