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Reviews of Harrigan's Hunter Valley

4 out of 5
Harrigan's Hunter Valley
2090 Broke Rd, Pokolbin, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 446 out of 1000 reviews" "
Rating 8 - Good. 378 out of 1000 reviews" "
Rating 6 - Okay. 106 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Denise

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Vicky

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good location for visiting Hunter Valley Gardens and nearby cellar doors.
Stayed 2 nights in Feb 2024

4/10 Poor

Jane

Disliked: Cleanliness, property conditions & facilities
Room was good size, bathroom was very old and needs updating. Air conditioner did not cool so checked filters and they were disgustingly dirty. We cleaned them and asked housekeeping to vacuum floor and was still not done 3 days later. Bottles, rubbish and a dirty linen bag was left outside our room all day. Disappointed with my stay here.
Stayed 3 nights in Jan 2024
Response from Karen on 29 Jan 2024
Dear Jane, I am so sorry about your stay, I have taken all your feedback and passed on to the respective departments to have fixed. Sincerely Karen O'BrienHarrigan's Hunter Valley

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 1 night in Jan 2024
Response from Karen on 29 Jan 2024
Dear Amit,Thank you for your positive feedback. Sincerely Karen O'BrienHarrigan's Hunter Valley

4/10 Poor

Daniel

Travelled with family
Liked: Cleanliness, room comfort
Room cheaper than the food
The room was clean and reflected a credible homage the mid-1980s aesthetic. The inclusion of ear-plugs with the tea and coffee caddy was alarming however noise was not an issue for me. The staff were professional, friendly and seemed engaged in their jobs. My biggest gripe was the menu. The food was criminally expensive with the extortionate cost some distance from the food court like quality of the offering. An unhinged lunatic was allowed access to a cask of perri-perri mayonnaise which they deposited on an innocent chicken pizza. The schnitzel could have been pressed into service as a peening hammer. That said, the Bangers and Mash were tasty and a welcome departure from an otherwise dire gastronomic misadventure. Travel-tip, grab a bottle of your favorite wine in town and decant into a drink-bottle to avoid the fierce markup over the bar.
Stayed 1 night in Jan 2024
Response from Karen on 29 Jan 2024
Dear Daniel, Thank you for your feedback regarding your stay at Harrigan's. I am happy to hear that you enjoyed your stay at our accommodation and will pass on your feedback to the pub manager. Sincerely Karen O'BrienHarrigan's Hunter Valley

2/10 Terrible

Annmarie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel facilities were dirty my bed sheets had blood stains and urine stains and the shower had no hot water bar a drip. Reception was closed and staff in the bar area stay my only options were to wait until 10am the following morning or call up after 10am. I left my number and complaint - no one called me. I then called and sent an email with pictures and I have had no reply. the bar area and restaurant is nice and recommend going there for dinner or drinks, However, the hotel and the lack of customer service i have received I wouldn't go back again.
Stayed 1 night in Jan 2024
Response from Karen O'Brien on 20 Jan 2024
Dear Annmarie, I am apologies for the tardiness in getting back to your email you sent through describing your stay. I have recently come back to work from time away. I have emailed you back today as I do not have your mobile details to call. Sincerely,Karen O'Brien

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, well-located base for a good price
Great location in the Hunter, clean rooms for a good price, nice to have the other aspects of Harrigan's including the pub/dining onsite. Our only requested change is to have reception manned before 10am in the morning, considering this is also when checkout is - we had a question we couldn't get answered and 10am seems late to be opening up reception. But overall, very good.
Stayed 1 night in Jan 2024
Response from Karen on 29 Jan 2024
Dear Bruce, Thank you for your feedback. Sincerely Karen O'BrienHarrigan's Hunter Valley

8/10 Good

Rebecca

Stayed 3 nights in Dec 2023
Response from Karen on 29 Jan 2024
Dear Rebecca,We are so happy you enjoyed your stay with us. Sincerely Karen O'BrienHarrigan's Hunter Valley

6/10 Okay

Helen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Easy to access to the surroundings - shopping village, wineries.
Stayed 1 night in Dec 2023

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place is all about the location in the lovely Hunter..... And that's it. The state of our unit for the high cost per night was very ordinary which is being generous. Awful old carpet and couch, cabinets peeling away, flyscreen falling apart. Just everything seemed to be 15 years old or more and the definition of a fixer upper. We didn't have some awful time or anything, but I could not recommend staying here.
Stayed 1 night in Dec 2023
Response from Karen on 29 Jan 2024
Dear David,We are sorry to hear you did not enjoy your stay. Sincerely Karen O'BrienHarrigan's Hunter Valley

10/10 Excellent

Katrina

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Zoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and check in was easy! The pub is right next door and it’s an easy drive to to other areas!
Stayed 1 night in Dec 2023

10/10 Excellent

Monique

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , comfortable room staff and service were excellent, will definitely return
Stayed 1 night in Dec 2023
Response from Karen on 29 Jan 2024
Dear MoniqueWe are so happy you enjoyed your stay with us. Hopefully we will see you again soon.  Sincerely Karen O'BrienHarrigan's Hunter Valley

10/10 Excellent

Kathy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking outside the room. Also large room and good bathroom. The only thing I didn’t understand was there was a king bed and a small single bed. Worked for us as it was my daughter and her 3 week old baby so I had the single so she could have Bub close. Beds were comfortable.
Stayed 1 night in Dec 2023

6/10 Okay

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Barbara

Travelled with family
No a/c working in bedrooms and no fans. Woke up to no hot water but that did get fixed. Otherwise everything was fine.
Stayed 2 nights in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Lucifer

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property was clean and perfect location. Bedding was clean and well presented however, bed was not in a good condition and two different quality single king beds used. Spa bath had no plug so couldn’t be used. All else was brilliant and well presented.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Not too bad
The hotel gave us two rooms far apart in spite of having the same booking code, not sure whether a hotel issue or hotels.com but we weren't happy having rooms away from the rest of the family. Some bugs in the bathroom, not happy with that either. But beds were comfortable and balcony/garden area was very nice.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ashok

Stayed 1 night in Oct 2023

8/10 Good

Carrie

Stayed 2 nights in Oct 2023

10/10 Excellent

KAYE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great nights sleep
Like sleeping on a marshmallow cloud Slept all night Had a lovely outlook over the grapevines Dinner in the bistro, salted caramel ice cream sundae divine Breakfast the next morning, huge big breakfast, eggs Benny. Fresh fruit salad, a delicious yoghurt with maple syrup. Jo looked after us ✔️ Will stay again
Stayed 1 night in Oct 2023
Response from Karen on 21 Oct 2023
Hi Kaye, Thank you for your review, we are so happy you enjoyed your stay, and we look forward to seeing you again soon, I hope. I will let Joe know of your feedback as well. Kind regardsRooms Division Manager

10/10 Excellent

John

Stayed 2 nights in Sep 2023

6/10 Okay

Andrew

Liked: Staff & service
Lady on reception was very nice. Rooms are old and need updating. Food in the restaurant was terrible
Stayed 1 night in Sep 2023
Response from Karen O'Brien on 15 Oct 2023
Hi Andrew, I will let Brianna know of your kind words and Thank you for taking the time to tell us about your experience at Harrigans Hunter valley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Sincerely, Karen O'BrienRooms Division Manager

4/10 Poor

Sebastien

Business traveller
Liked: Cleanliness, property conditions & facilities
Sliding door of the shower didn’t slide easily (roller broken). Food is not as fancy as the place could seem.
Stayed 1 night in Sep 2023

8/10 Good

Petrie

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Karen on 21 Oct 2023
Hi Petrie, Thank you for your positive review. Kind regardsKaren O'BrienRooms Division Manager

10/10 Excellent

Jo

Stayed 1 night in Sep 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had one of the Executive Rooms with 2 queen beds. Very spacious room looking out to the vineyard. A lovely spot that is close to everything.
Stayed 2 nights in Sep 2023

10/10 Excellent

Yuheng, Mortlake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located, spacious room.
Stayed 1 night in Sep 2023

10/10 Excellent

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn't hear anything outside our room
Stayed 1 night in Sep 2023

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, hot water in showers is a bit slow and not very hot
Stayed 3 nights in Sep 2023

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bree at reception was very friendly, and our studio room was much better than we expected from some previous reviews. A few stains on the carpet but nice decor, bathroom and outlook. Priced well for a Sunday night booking so didn't need to use the supplied earplugs.
Stayed 1 night in Sep 2023

10/10 Excellent

Allan

Stayed 3 nights in Aug 2023

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2023

10/10 Excellent

Kapil

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for family vacation. Highly recommended.
Stayed 1 night in Jul 2023

10/10 Excellent

Garbis

Stayed 1 night in Aug 2023

10/10 Excellent

Neville

Liked: Cleanliness, staff & service, property conditions & facilities
Clean well appointed rooms with really comfortable beds and great shower
Stayed 1 night in Aug 2023

10/10 Excellent

Jeff

Stayed 1 night in Aug 2023

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Aug 2023

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Kellie-Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our Golf trip. Staff were lovely too
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert, sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay , great food, good staff, Kangaroos hopping through the vineyards at your back door.
Stayed 1 night in Jul 2023

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big comfortable room. Very reasonably priced. A couple of very minor issues easily resolved. Will be back.
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Room comfort
check other Hotels out 1st
check in closes at 5pm then you have to go to the Bistro to collect the key. my biggest gripe was the bed, when you sit on it you practically go half way down to the floor, when you lay in the bed you sink very deep that it was very hard to get out, very uncomfortable night I left early as the car seat was more comfortable! great idea they had ear plugs to block out the music/noise, very disappointing stay
Stayed 1 night in Jul 2023

10/10 Excellent

JANG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All staff are very generous and kind. It is very quiet and natural environment. Overall, I had really good experience to stay here. Many thanks!
Stayed 1 night in Jul 2023

8/10 Good

Damien

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is a little dated, we had 201 a huge 2 bed unit with a fireplace, which was nice, unfortunately it was above a service area that was quite noisey in the morning.

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
A great location at a really good price. Very appreciate for a holiday where you don’t spend too much time in your accommodation.
Stayed 2 nights in Jul 2023

10/10 Excellent

Nellie

Travelled with family and small children
Liked: Cleanliness, staff & service
Great friendly service, rooms need improvement & updating.
Stayed 3 nights in Jul 2023

8/10 Good

Josephine

Travelled with partner
Liked: Staff & service
Very nice staff and so helpful. The room was a little dissapointing , no hairdryer and short on electric points . Bed very comfy . I would stay agian .
Stayed 1 night in Jul 2023

10/10 Excellent

Andrew

Stayed 3 nights in Jul 2023