Ratings based on 96 verified reviews

4.0 out of 5
73% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Great location!

Posted 09-Apr-2019 on Hotels
Amazing spot with a view of the Matterhorn and 2 minute walk to the ski lifts. Really nice hotel with pool and sauna, no hot tub. Ski rental service and locker storage within the hotel. Breakfast and dinner available at the hotel or a lot of restaurants and bars in walking distance.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 17-Feb-2019 on Hotels
3 out of 5
by a verified traveller

Not more than 3 star

Posted 14-Feb-2019 on Hotels
The spa area didn’t have the steam room, but advertised that it has. The sauna wasn’t working until the last night out of 7 - heating elements got burned. The breakfast was pretty basic - you could not order the eggs the way you want. They constantly were running out of some products.
4 out of 5
by a verified traveller

Relaxed, comfortable hotel

Posted 08-Jan-2019 on Hotels
Good hotel, good facilities, great service and friendly staff. Food was excellent and good value for the amount of choice and quality.
4 out of 5
by a verified traveller

Great location.

Posted 12-Dec-2018 on Hotels
The hotel is very well located near the ski slopes and also town centre. Very clean, modern and comfortable. Unfortunately the swimming pool, sauna and gym area were not available during our stay. The ski boot room needs updating with lockers only available to the premier rooms.
5 out of 5
by a verified traveller

Posted 31-Aug-2018
Vegetables in breakfast. Extremely kind staff. Very clean.
4 out of 5
by a verified traveller

Late ski trip

Posted 24-Apr-2018 on Hotels
Conditions great, hotel location excellent
4 out of 5
Recommended
for Everyone
by a verified traveller

Great location close to the ski slopes

Posted 31-Jan-2018
Pros: Comfortable bed, good facilities. Great choice of food for breakfast. And fab location.
Location: Skiing!
We stayed at the Europa about 2 years ago and it has been much upgraded since then. Really nice rooms in the new wing.
3 out of 5
by a verified traveller

Very basic - Nice and helpful staff.

Posted 22-Jan-2018
Pros: Spa
Cons: nearly everything
Location: Good location - hotel is tired.
Very poor spa - not everything worked. Dingy. No lunch or other facilities on bad days. Car park too small - underground parking 11 euros per day. Reception and bar staff were excellant.
5 out of 5
by a verified traveller

Excellent! We love this hotel.

Posted 02-Jan-2017 on Hotels
Friendly staff tried everything to make our holiday enjoyable. This is how the hotel should treat the guests! Location is perfect for skiing, cozy lobby area and bar, good food too. We appreciate hotel staff's effort to make our stay comfortable. We would definitely go back there.