Cepaka Holidays from £1,072

Pros: -Pool stayed cold so it was always refreshing. -Villa was very "IG worthy". -Restaurant staff were kind and the service was fast. -View from the restaurant was nice. -Complimentary shuttle that takes you to central Ubud. Cons: -AC was awful. I was constantly hot and had to resort to the pool/shower to cool down. During the night I slept with a bag of ice on my head, but still woke up several times sweating once the ice melted. -Reception was VERY pushy with booking spa service. Would interrupt us at breakfast and wouldn't take no for an answer. -The bathroom had an indoor-outdoor situation that let mosquitoes/bugs into the room. You have to sleep with the bug net around the bed which further adds to the temperature issue. -Shuttle service was very limited (only 12pm-8:30 pm every 2-3 hours). -Restaurant food was bland except for pastries/jams. -One staff member was highly inappropriate (Felix). During our ride, he went into great detail about his financial hardships and made us feel almost as if we had to give him a good tip or that we were bad people/greedy. He also searched me and my partner up on Instagram and tried to add us both. He liked an inappropriate picture of me from over 2 years ago which made us both uncomfortable. We cancelled our ride with him and he called the hotel while he wasn't working to try and speak with us. Very uncomfortable. I have tried contacting the hotel about this and no response for 4 days now.

Kind and welcoming staff. They went above and beyond to help us. Can't recommend them more

Tejaprana was a small oasis away from the hustle and bustle of Ubud. The property was beautiful and really provided a sense of calmness and serenity. I enjoyed the fact that there were a limited number of villas, so you never felt like things were crowded or too many people. The staff were excellent and cared for all your needs, all while remembering your name every time they saw you. Those small customer service offerings make a huge difference and really what I have come to expect when traveling in south east Asia. The only negative thing I can say is that there were a large number of gecko's and large black ants (that bite). I ended up with a gecko guest in my room half way through my visit and had the ants all over my patio/pool area which made it less enjoyable to relax out there. However I will say that when I mentioned this to the front desk, they very quickly dispatched someone to come spray the patio area using multiple treatments. Overall, that was a small inconvenience compared to how much I enjoyed the other elements of my stay. After all, it is a tropical/jungle area so our little insect creatures are to be expected. This was a solo trip for me and I absolutely can not wait to return to Bali.

Amazing, will definitely be coming back