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Reviews of Killington Mountain Lodge, Tapestry Collection by Hilton

3.5 out of 5
Killington Mountain Lodge, Tapestry Collection by Hilton
2617 Killington Rd, Killington, VT

Reviews

7.4

Good

Rating 10 - Excellent. 318 out of 1000 reviews" "
Rating 8 - Good. 276 out of 1000 reviews" "
Rating 6 - Okay. 195 out of 1000 reviews" "
Rating 4 - Poor. 115 out of 1000 reviews" "
Rating 2 - Terrible. 96 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jared

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, up to date and very friendly staff
Stayed 1 night in Apr 2024
Response from Joe on 21 Apr 2024
Thank you for the review!!

8/10 Good

philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joe on 15 Apr 2024
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable please let us know.

6/10 Okay

Peter

Travelled with group
For 730 bucks, pretty underwhelming. That was an "eclipse price," of course. Still, the place was ok, but nothing special, for sure. The "bar" and gathering places seemed a bit creepy to me. Hardly a "ski-chalet" vibe.
Stayed 1 night in Apr 2024
Response from Joe on 14 Apr 2024
Thank you for taking the time to share your feedback about your recent stay. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience to all guests. Thank you for your feedback.

8/10 Good

Leonel A

Stayed 2 nights in Apr 2024
Response from Joe on 14 Apr 2024
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

10/10 Excellent

Sofia

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is perfect for any skiers or riders looking for a place close to the mountain, restaurants, and shops. Staff here was very friendly and accommodating.
Stayed 1 night in Apr 2024
Response from Joe on 8 Apr 2024
Thanks! We’re so happy to hear you had a great stay. Please join us again the next time you’re in Killington Mountain Lodge!

10/10 Excellent

David, Ballston Spa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joe on 8 Apr 2024
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

10/10 Excellent

Clint

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and comfortable room, and with great amenities.
Stayed 1 night in Apr 2024
Response from JC on 8 Apr 2024
Thank you for sharing your experience. It means a lot to us that you enjoyed your stay and were satisfied with the service. We take great pride in not only meeting, but also exceeding guest expectations. It means even more to receive this feedback from our loyal guests. Thank you again for the accolades.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JC on 8 Apr 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Marissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay while skiing at Killington! The only bad thing is that the walls are thin so you can hear if you have loud neighbors, it didn’t bother us though. Overall a clean, comfortable hotel.
Stayed 1 night in Apr 2024
Response from Joe on 4 Apr 2024
Thank you for sharing your experience. It means a lot to us that you enjoyed your stay and were satisfied with the service. We take great pride in not only meeting, but also exceeding guest expectations. As a Bonvoy member, it means even more to receive this feedback from our loyal guests. Thank you again for the accolades.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JC on 1 Apr 2024
Thank you for sharing your experience. It means a lot to us that you enjoyed your stay and were satisfied with the service. We take great pride in not only meeting, but also exceeding guest expectations. It means even more to receive this feedback from our loyal guests. Thank you again for the accolades.

4/10 Poor

Bryan

Liked: Cleanliness
Disliked: Staff & service
My room wasn’t ready until 7pm. Bathroom sink was clogged. Lack of hot water in shower. Bartenders were very nice.
Stayed 1 night in Mar 2024
Response from Joe on 28 Mar 2024
Thank you for taking the time to share your experience with us. Cleanliness is a top priority at our hotel; I apologize that your room fell short of your expectations. Rest assured that your comments have been shared with the housekeeping team. We hope you will choose to stay with us again on your next visit

2/10 Terrible

Kevin

I never went. Could not purchase a lift ticket. Tried for over a half an hour. Kept being told incorrect password. No one to talk to. It's insane that this happened. How hard & complicated can they make buying a Lift Ticket
Stayed 1 night in Mar 2024
Response from Ashley on 27 Mar 2024
We are puzzled you would rank us 1 out of 5. We do not sell lift tickets at our hotel property.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We been staying here for years , always enjoy our stay. Love the game room and fireplace !!!
Stayed 2 nights in Mar 2024
Response from Joe on 28 Mar 2024
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

10/10 Excellent

Laurent

Stayed 1 night in Mar 2024
Response from Joe on 11 Apr 2024
Thanks! We’re so happy to hear you had a great stay. Please join us again the next time you’re in Killington Mountain Lodge.

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and the room is nice. Our room even has a skylight which is very nice during the day. However, there is no blind to cover the skylight and it’s so bright in the morning and you won’t be able to sleep in after 7am. And we had a next door Neighbour one night screaming very loud and woke us up.
Stayed 6 nights in Mar 2024
Response from Joe on 18 Mar 2024
Thank you so much for your response! We appreciate your stay and the kind words here at the Killington Mountain Lodge.

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JC on 18 Mar 2024
Thank you for the feedback! We are glad you enjoyed your stay!

10/10 Excellent

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in staff was excellent and kind
Stayed 1 night in Mar 2024
Response from JC on 16 Mar 2024
Thank you for the kind words! -Killington Mountain Lodge

8/10 Good

Priscilla

Stayed 2 nights in Mar 2024
Response from Joe on 30 Mar 2024
Thank you for sharing your experience at Springhill Suites Orange Beach at The Wharf. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. Hearing directly from our guests is integral to our ability to continue to enhance our service. We hope you will come back and visit us again soon!

10/10 Excellent

Llyle

Liked: Staff & service, property conditions & facilities
great place and easy to get too the slopes!!!
Stayed 3 nights in Feb 2024
Response from Killington Mountain Lodge on 16 Mar 2024
We are so glad you had a great time staying here!

6/10 Okay

Caroline

Travelled with family
Liked: Staff & service
Enjoyed the lounge, bartender and billiards table… did not like that both the pool and hot tub were closed without notification… very disappointed after a day of skiing. We were looking forward to soak our aching muscles and were very disappointed that the hot tub was closed for 2 days( the whole time we were there… ) without notice.
Stayed 2 nights in Feb 2024
Response from Ashley on 6 Mar 2024
Apologies for the hot tub being closed. It was overdue for maintenance and those things happen.

6/10 Okay

Brian

Travelled with partner
Liked: Staff & service
The hot tub wasn’t working even though we called ahead to ask. The dead bolt on our room did not work. The breakfast should be included. Even though recently remodeled, the shower was moldy and had hair in it when we arrived. Only one elevator was working. The door on the stairs To the courtyard locked and was not accessible from the outside.
Stayed 3 nights in Feb 2024
Response from Ashley on 6 Mar 2024
When you called ahead, I am sure the hot tub was working. Unfortunately the jets had to be fixed and tub maintenance was needed. The door to courtyard was locked due to hot tub being closed.

6/10 Okay

Kelvin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice. Toilet Flush and shower drain was weak. My only major issue was the sneaky $25/person mediocre breakfast buffet that you don't realize you're going to be charged for until you go to leave and get handed a receipt to list your name and room number. There was no warning that they were not offering a complimentary breakfast to guests which was the expectation when booking.
Stayed 2 nights in Feb 2024
Response from JC on 16 Mar 2024
Thank you for staying!

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pup-friendly policies and staff; proximity to Killington; the chic decor; the large, outdoor hot tub; and the common areas and bar where children, dogs and adults could gather comfortably. We were sad that the indoor pool was closed and that breakfast was $25 extra per adult. There is a small Starbucks stand downstairs in the lobby and a tiny market, which we did not visit. Beds were comfortable and we had no issues with noise. (The smell of bacon in the morning did effectively wake up the pup and ergo us, though. :) Small exercise room, but we didn't need it as we spent our days skiing. Note: They may be understaffed right now. We had cleaning service on one day of our stay, but not on the others. This wasn't a huge deal to us, but I suspect it may be an issue for many others.
Stayed 3 nights in Feb 2024
Response from JC on 16 Mar 2024
The Killington Mountain Lodge thanks you for staying with us!

4/10 Poor

Ashley

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hot tub was cold , indoor pool out of service
Stayed 2 nights in Feb 2024
Response from Joe on 28 Mar 2024
Thank you for sharing your experience. We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time.

4/10 Poor

Brittney

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Joe on 28 Mar 2024
Thank you for taking the time to let us know about your recent stay. We strive to provide excellent service and it is never our intention to disappoint a guest. We will review this complaint during our next team meeting so that we can avoid any similar problems in the future. We hope to be able to welcome you back at some point so we can make sure that your stay is excellent from start to finish.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checked in from Tuesday to Thursday while skiing in Killington. It was perfect. Outdoor hot tub was great. Buffet breakfast was excellent
Stayed 2 nights in Feb 2024
Response from Joe on 28 Mar 2024
Thanks! We’re so happy to hear you had a great stay. Please join us again the next time you’re at Killington Mountain Lodge

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub needs to be allowed for late check ins
Stayed 1 night in Feb 2024
Response from Joe on 28 Mar 2024
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

8/10 Good

Masashi

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Joe on 28 Mar 2024
Thanks! We’re so happy to hear you had a great stay.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value on the Killington Road, close to the ski slopes. Plenty of parking, and the entire facility was recently rehabilitated.
Stayed 3 nights in Jan 2024
Response from Joe on 28 Mar 2024
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable please let us know.

10/10 Excellent

jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean
Stayed 1 night in Jan 2024
Response from Kyle Cocchi on 2 Feb 2024
Thank you for staying with us!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Joe on 28 Mar 2024
Thanks! We’re so happy to hear you had a great stay. Please join us again the next time you’re in Killington, Vt!

10/10 Excellent

Lauren

Stayed 1 night in Jan 2024
Response from Joe on 28 Mar 2024
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

2/10 Terrible

Molly

Stayed 1 night in Jan 2024
Response from Joe on 28 Mar 2024
If there are any specific details you'd like to share or if there's anything we can do to make things right for you, please don't hesitate to reach out to us directly. Your satisfaction is our priority, and we want to ensure that your next experience with us exceeds your expectations.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024
Response from Kyle Cocchi on 2 Feb 2024
Thank you for staying with us!

6/10 Okay

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

William

Travelled with family
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Corrine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here multiple times and I love how clean this place is. One thing that was unpleasant however was that we were given one of those rooms with a door that could open into the room next to us if we were traveling with a bigger group. This door made it literally feel like the random people next to us were in the room with us. They must’ve been drunk because they were being so loud and were throwing up which was VERY unpleasant to hear. I was also woken up by them at 5:50AM. My boyfriend was also not happy that there was a skylight in the room directly over the bed with no shade on it as this woke us up due to the sun shining in our eyes. Not the best experience. We got stuck another night because of the snow storm but decided to stay somewhere else for the night.
Stayed 1 night in Jan 2024

6/10 Okay

Carley

Disliked: Staff & service
Stayed 3 nights in Jan 2024

2/10 Terrible

Xinran

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Experienced blackout, elevator breakdown, irresponsive and rude staff at the hotel. Also the hot tub uses massive amount of bleach that will ruin your swimwear. They’re always out of towel for the tub.

4/10 Poor

Constantinos

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This used to be a great hotel. Recently was bought by Hilton and the lack of management is obvious everywhere. They have hired clueless kids that cannot get the job done. Food at the breakfast area runs out and cannot be renewed even if there are only 2 to 3 tables to manage. The area of the lounge is kept without heat, and you need your ski jacket to tolerate the cold inside the hotel common areas (bar, billiard area). They have only one person to service and clean all the hotel rooms every day. If you look under the sink, there is accumulated filth. They used to have a shuttle that facilitated the transfer to the ski area. That’s gone. The hotel is in a great location, but it’s going downhill fast
Stayed 3 nights in Jan 2024

10/10 Excellent

Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very kind. Coffee bar attendant was slightly off putting, would love the self serve coffee instead.
Stayed 3 nights in Jan 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Everything was fine until 7:30am when people started sawing metal pipes outside of our back porch.
Stayed 1 night in Jan 2024

4/10 Poor

john

Stayed 1 night in Jan 2024

10/10 Excellent

Milos

Stayed 2 nights in Dec 2023

10/10 Excellent

jeremy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If going to killington very 3 minute drive to mountain
Stayed 1 night in Dec 2023
Response from Kyle Cocchi on 2 Feb 2024
Thank you for staying with us!

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Mariah

Travelled with family
Liked: Cleanliness, staff & service
Good hotel. In the Process of fixing up so some things that are not in service. Seems like the property owners are putting a lot of work into revamping it.
Stayed 3 nights in Dec 2023

8/10 Good

Radoslaw

Stayed 2 nights in Dec 2023

8/10 Good

Brittany

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good stay in killington
Overall this is the perfect hotel stay. Close to the hill, and near a lot of restaurants and bars. The hotel is very cute, the rooms were large and the hot tub was great. Also a lot of open area to hang out and play pool. Only thing we didn’t like was that after asking to have our room cleaned no one ever came.
Stayed 2 nights in Dec 2023

4/10 Poor

Candace

Stayed 2 nights in Dec 2023