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Reviews of Cortina Inn

3 out of 5
Cortina Inn
476 Holiday Drive, Rutland, VT

Reviews

7.0

Good

Rating 10 - Excellent. 108 out of 548 reviews" "
Rating 8 - Good. 180 out of 548 reviews" "
Rating 6 - Okay. 139 out of 548 reviews" "
Rating 4 - Poor. 73 out of 548 reviews" "
Rating 2 - Terrible. 48 out of 548 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Heather

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom fan didnt work. Outside door lock didnt work anyone could come in!
Stayed 4 nights in Feb 2022

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
The highlight of this place was the hot tub, there was no wifi, dirty beds, no drainage in shower, rude staff, wrong room, multiple complaints from multiple families i spoke with at this place.
Stayed 2 nights in Dec 2021

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
bathroom was dirty. no hot water. TV didn't work complained and no one came to fix. Very dated. Down hill from our last visit. Won't stay there again.
Stayed 2 nights in Dec 2021

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t go!
Terrible … never again at any Holiday Inn
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Seriously in need of updates and repairs.
Sadly outdated and showing significant wear. The staff were friendly and doing what they can to keep up appearances. Kitchen, restaurant, and bar sadly not open. Pool and hot tub not open. No WiFi. Mgt needs to make a serious investment or sell it to someone who will take better care.
Stayed 2 nights in Nov 2021

6/10 Okay

Gerard

Stayed 1 night in Nov 2021

4/10 Poor

Marion Lucile Zimmer

Stayed 1 night in Nov 2021

6/10 Okay

Martha

Liked: Cleanliness, staff & service, room comfort
The lady at the desk was super. We finally found a room that was acceptable. The bed was extremely comfortable. The windows were completely fogged. The whole place was sad. And I would not stay there again.
Stayed 2 nights in Nov 2021

4/10 Poor

Mike

Stayed 1 night in Nov 2021

10/10 Excellent

Debra

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convience, clean and comfortable.
Stayed 1 night in Oct 2021

4/10 Poor

DANA L

Travelled with pets
Disliked: Cleanliness, amenities
Check in person was very nice, but room smelled like a wet hamper, bathtub did not drain, hair on shower walls, behind mattress (yes I check for bed bugs, always), and over all feel of hotel was sketchy. Would not stay there again.
Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I checked into my room to find Black Mold around the frames of the windows and going down the wall. Call the front desk, they were not surprised. The offered to show me another room. That room had the same problem just ot as bad. Requested a refund and ending up heading back to my family's house 25 miles away and crashing on their couch. I would not recommend this hotel.
Stayed 1 night in Oct 2021

2/10 Terrible

Barbara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it
There were sewer bugs 🐜 n the sink and mold in the corners of the room.
Stayed 1 night in Oct 2021

6/10 Okay

Stephanie

Travelled with family
Liked: Staff & service
Easy location for getting on and off route 4 heading to NY and staff were very friendly and accommodating. Was in room 135 and I could smell cigarette smoke, I think it came through the air flow from people smoking outside in the parking lot. The bathroom was small and dirty. I'd complain less if the price were less but I paid over $150 for one night after taxes.
Stayed 1 night in Oct 2021

2/10 Terrible

Keegan

Stayed 1 night in Oct 2021

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms were dirty, old dirty mattress stacked up in halls. My husband and son had no where else to stay or they would have left. I specifically booked here as Holiday Inns are always very nice and this is there worse hotel experience we have ever had. They slept on top of the ben would not even sleep under the sheets.
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

2/10 Terrible

Terrence

Stayed 1 night in Oct 2021

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
The restaurant was shut down..perhaps lack of staff? We were given boxes for breakfast that contained high sugar breakfast bars and "pastries", water to which salt had been added and old apples, no napkins. All the items except the apples were very unhealthy. The facility was clean, but had quite worn carpet, walls & bath. There was no coffee, etc in the lobby and only 1 regular coffee service for 2 people in the room. Check-in staff were friendly & competent, although we watched a woman try to check-in who claimed her reservation was lost.
Stayed 1 night in Oct 2021

6/10 Okay

Ashish

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was not non smoking room, not cleaned properly , breakfast option/choice was too bad
Stayed 1 night in Oct 2021

4/10 Poor

Christine R

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room clearly had been properly cleaned. The regime hotel needs a major renovation
Stayed 1 night in Oct 2021

4/10 Poor

Leonard

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

2/10 Terrible

Mechelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
Room was disgusting, couldn’t breathe like someone had smoked in it. We started coughing and my husbands throat got scratchy..just gross. We were told also that the people hanging around out back in chairs were homeless that stayed there. We scrambled last minute and found a room in another town last minute and picked up our stuff and left!
Stayed 1 night in Oct 2021

10/10 Excellent

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The facility is outdated. Bathtub looks like mold is growing in the grout. Didn’t expect a door leading to the outside in the room. So the room is not as secure as I was anticipating. You hear everybody walking in the hallways. No traffic noise which is good. There is a refrigerator and a microwave which was a surprise. Guests were complaining about there being no hot water in the evening when I arrived. There is no ice available, no cups to drink water from. Hotel should advertise as a motel with the outdoor entry. Way over priced for being outdated, limited amenities, size of room, noise level. Disappointed.
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Check-in clerk was not pleasant. Gave us keys to a room. We arrived to the room and it was still being cleaned. Room was supposed to be non-smoking and it had a stale smoke smell. Employees were arguing in the hallway.
Stayed 1 night in Oct 2021

4/10 Poor

Gregory

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The propert seemed run down. And at nearly $200 a night definitely not worth it. Also, a good amount of random people walking in the parking lot.
Stayed 1 night in Sep 2021

4/10 Poor

CLARENCE

Stayed 2 nights in Oct 2021

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Rodney, LONDONDERRY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold in the bathroom which included the ceiling and wall. Staff was rude and not accommodating. We waited over an over for the manager to come and they never showed up.
Stayed 1 night in Oct 2021

6/10 Okay

Katie

Travelled with family
Liked: Staff & service
Disliked: Amenities
Overall a decent place to stay, but no blackout shades made it very difficult to sleep with the lights shining from the parking lot.
Stayed 1 night in Sep 2021

2/10 Terrible

Terri

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It was all terrible. The room was filthy and smelled of smoke. I couldn’t rate it lower.
Stayed 1 night in Sep 2021

4/10 Poor

Kyle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2021

4/10 Poor

Jennifer

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

6/10 Okay

Jennifer, Harvard

Travelled with family
Liked: Staff & service
Beds were comfortable and clean. Rooms and hallways smelled of smoke. Floors and stairwells were sticky. My expectations were low, and was able to get a good nights sleep, and that’s all we needed.
Stayed 1 night in Sep 2021

6/10 Okay

Kelley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Easily the worst hotel I’ve ever gotten for the money. For $170/night I at least expected something clean and somewhat updated. There were stains on the carpets, the bath was gross, air conditioner was super loud in the room making it hard to sleep. Definitely will be looking for other options next time I’m in the area.
Stayed 2 nights in Aug 2021
Response from AGM on 3 Sept 2021
So sorry you did not have a great experience. Renovations are starting soon. Don't give up on us.

4/10 Poor

Paul S.

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty very run down room was musty and damp. Smoking in rooms when the entire facility was non smoking found bag of needles on floor in room. Did i mention dirty.
Stayed 1 night in Aug 2021
Response from AGM on 3 Sept 2021
Renovations starting soon. Please be patient with us.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL HOTEL
This Place is a homeless Shelter. PLEASE STAY FAR AWAY!!!!
Stayed 1 night in Aug 2021
Response from AGM on 25 Aug 2021
Thank you for the response. We appreciate your candidness.

6/10 Okay

Nicole

Travelled with family
Disliked: Cleanliness
Stay was just ok
We just needed a place to sleep on the way through. So served the purpose but definitely couldve been better. The staff were ok, not great and not bad. The lobby was very nice looking. The room was ok. Not clean and very outdated. Broken picture frame, bathtub had broken pieces cemented back together, carpet wasnt vacuumed, crumbs all over and trash behind the dresser. Location was nice and rooms had a back door that opened into an outside court yard which was the only positive thing about the stay here.
Stayed 1 night in Aug 2021
Response from AGM on 25 Aug 2021
Thank you for your response. We appreciate the feedback and will use to continually improve our property.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly, close to shopping and the expressway.
Stayed 1 night in Aug 2021
Response from AGM on 25 Aug 2021
Thank you for the response. We appreciate the positive feedback during these trying times.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was rundown, outdated and not overly clean. They did not make the room or refill the coffee. When I ask about it they said IHG's new policy was to only make the room if requested. Would have been nice if we had been told that upfront, however they still didn't do it even when I requested it after the first day when I learned of the policy.
Stayed 3 nights in Aug 2021

4/10 Poor

David

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Better options in the area
Strange wet spot on the floor. Shower/tub slow to drain. WiFi did not work. Couch very noticeably dirty. Desk staff was disinterested in service (quick to be done with us, though). On the positive side, it was quiet during our stay and the bed was comfortable.
Stayed 1 night in Aug 2021
Response from AGM on 3 Sept 2021
Thank you for choosing to stay with us. Glad your sleep was comfortable.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Property was ok
Stayed 2 nights in Aug 2021
Response from AGM on 3 Sept 2021
Thank you for the response.

2/10 Terrible

Keith

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Junky
Front desk slow . Room was TERRIBLE, and dirty . Cable TV lol . You it like 5 channels . Never again will I stay at this hotel
Stayed 1 night in Aug 2021
Response from AGM on 3 Sept 2021
Thank you for your feedback. We have dish television and if you had only 5 channels it must have been re-booting as all is great now! Renovations starting soon. Keep us in mind.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stay elsewhere
For starters parking lot did not seem safe. Lots of transient looking folks hanging out in the lot. Elevator didn't work. Restaurant was closed. Stairs seemed sticky. Non-smoking room stunk of cigarette smoke (we asked for a can of air freshener and were provided one), sheets were stained, door was damaged, didn't want to shut or open properly and was also sticky. Some of the other "guests" appeared to be full time homeless occupants. This would be commendable at a shelter or hostel and provided we had not paid full price to stay there. Other occupants had a loud birthday party in the courtyard complete with music and management seemed unconcerned about the fact that this was after 10 pm. I realize this hotel is an older structure as I stayed there 30 years ago but from the outside the Hampton Inn next door would be a better bet. I would advise against staying here unless you're able to stay for free.
Stayed 3 nights in Aug 2021
Response from AGM on 26 Aug 2021
Thank you for your feedback. All of the guestroom and public areas you mentioned are all scheduled to be remodeled starting in September. We apologize that you did not have a great stay while with us and hope to be able to rectify that very soon. Thanks again.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY AT THIS HOTEL. YOU HAVE BEEN WARNED. This place is absolutely disgusting and, frankly, unsafe. I don’t have the time to list all the issues with this place but know that it smells terrible, there are stains and random disgusting left behind items in the rooms (including a used towel and cigarette butts in a “non-smoking room”), and when we checked in a man in the lobby was completely wasted and bleeding everywhere. Pay whatever you need to in order to stay at the Hampton Inn next door, or really anywhere other than this place. It should be bulldozed to the ground.
Stayed 2 nights in Aug 2021
Response from AGM on 26 Aug 2021
Thank you for your generous feedback. We are scheduled to begin remodeling in September in all areas of the hotel.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
The hotel is in a good location. However it was very unclean. The toilet sink was clogged and in general did not look clean.
Stayed 1 night in Aug 2021
Response from AGM on 26 Aug 2021
So sorry you did not have a great experience with us recently. We will take your feedback and address with our housekeepers and provide them with more training. Thanks again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Musty smell
Stayed 1 night in Jul 2021
Response from AGM on 26 Aug 2021
We apologize for the inconvenience during your stay. We will look into the room history to see if we are missing something and will correct quickly. Thanks again for the feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The office staff was cordial and friendly and the room was clean and tidy. The rest of the facility is in need of an update and cleaning and is in general disrepair. Hallway rugs and walls generally dirty and garbage stinking and with flies in them located next to the ice machine. “Covid” breakfast boxes included a 4-oz water, 2 granola bars and an apple… not horribly appetizing overall.
Stayed 2 nights in Jul 2021
Response from AGM on 26 Aug 2021
Thank you for reaching out to us. The hotel will have a complete remodel starting next month. Please check us out for the holidays!

2/10 Terrible

Lora

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else
There were drug addicts screaming in the hall the first of three nights booked. Yelling and banging on doors up and down the hall, when the front desk was notified they stated they would “send someone to check it out”. More druggies came out yelling about being threatened with a bar outside the door… we pulled our entire group out of the hotel that night(the entire wedding party and family of the bride and groom) went to a neighboring hotel. The staff were nice enough even if not helpful when dealing with loud and dangerous people in their building.
Stayed 3 nights in Jul 2021
Response from AGM on 26 Aug 2021
Thank you for the feedback. Be assured we are addressing all issues.

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2021