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Reviews of Castle Hill Resort And Spa

3.5 out of 5
Castle Hill Resort And Spa
2940 Route 103, Cavendish, VT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 65 out of 96 reviews" "
Rating 8 - Good. 15 out of 96 reviews" "
Rating 6 - Okay. 9 out of 96 reviews" "
Rating 4 - Poor. 5 out of 96 reviews" "
Rating 2 - Terrible. 2 out of 96 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Steven, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF I want to start by pointing out that the staff at the hotel were above and beyond PHENOMENAL, and I mean ALL THE STAFF. I spent the weekend up there and got stuck with some car problems in a blizzard and dealt with everybody on the staff there. They were some of the nicest people I have ever dealt with in the hospitality industry. When I say all the staff, I mean all the staff! DAY 1. The plow guy helped me get my car out of a spot when my snow chain broke and I couldn’t move. DAY 2 The maintenance guy got me down to the front desk when my car broke down, then the manager got me a new room right away and gave me a ride to where I needed to go. DAY 3 The other manager called her brother-in-law to come tow and fix my car when the other shops in town were full on a Monday morning. The other front desk staff were great at letting me stay in my room until the car was finished. The cleaning crew who are the hardest working people in the industry were checking to see if my car was ok and if I needed anything. ROOM, I stayed in a two-bedroom condo that had a fireplace, full kitchen, huge living room and everything was spotless. The place was beautiful and fit 8 people. The only thing I would say is that if there is a big blizzard coming make sure you’re prepared with chains or snow tires if you are at the top of the hill because it could be a little challenging to get there with a ton of snow.
Stayed 2 nights in Mar 2024

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious condo. Lots of space for ski equipment and coats etc.Nicely decorated. Comfortable beds. Very nice out door pool area and spa.
Stayed 5 nights in Mar 2024
Response from Front Desk Staff on 9 Mar 2024
Hi Paige, Thank you for your kind comments. We are very glad that you enjoyed your stay and our amenities. We hope to see in you in the future should your travels bring you to our area.

10/10 Excellent

Ardalan, NEW YORK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend the castle. Great rooms and staff.
Stayed 5 nights in Feb 2024
Response from Front Desk Staff on 3 Mar 2024
Thank you so much Ardalan! We are so glad that you enjoyed your stay and everything.

10/10 Excellent

Yue

Stayed 3 nights in Feb 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk Staff on 3 Mar 2024
Thank you Tammy!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heated pool and hot tub are great. The kids were nervous about swimming outside in the cold winter until they got in the pool. Then they didn't want to leave.
Stayed 2 nights in Feb 2024
Response from Front Desk Staff on 23 Feb 2024
Thank you Peter! We are so glad that you and your kids enjoyed your stay. The outdoor heated pool is definitely a treat during the winter.

8/10 Good

Eric

Stayed 2 nights in Feb 2024

10/10 Excellent

joseph

Stayed 3 nights in Jan 2024

10/10 Excellent

jane

Travelled with group
Liked: Staff & service, property conditions & facilities
Wonderful piece of history and architecture. We had skied all day. It was so nice to come back to this warm and welcoming property. We were given a tour and history of the house which was so interesting. We stayed on the 3rd floor which was the original servant quarters, very large furnished room, jacuzzi tub, comfortable bed. Very quiet. Would return.
Stayed 1 night in Jan 2024
Response from Front Desk Staff on 3 Feb 2024
Hi Jane, Thank you so much for your kind comments. We take pride in the beautiful Castle building. We're thrilled that you enjoyed your stay. We hope to see you in the future.

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Very good. Highly recommended.
Stayed 3 nights in Jan 2024
Response from Front Desk Staff on 3 Feb 2024
Thank you so much Andrew.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk Staff on 3 Feb 2024
Thank you John!

10/10 Excellent

Alexey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 1904 building with helpful staff, a wonderful restaurant and a relaxing salt water outdoor swimming pool.
Stayed 3 nights in Dec 2023
Response from Front Desk Staff on 3 Feb 2024
Thank you so much for your kind comments Alexey. We hope to see you again in the future should your travels bring you to our area.

8/10 Good

lesya

Liked: Staff & service, amenities, property conditions & facilities
Rooms could use a little investment to keep it antique but fresh and appealing.
Stayed 2 nights in Dec 2023

10/10 Excellent

Paul

Travelled with partner
Upon arrival, all the staff including and especially Andy the manager were more than helpful. Couldn’t rate them highly enough Well done
Stayed 2 nights in Oct 2023
Response from Front Desk Staff on 22 Oct 2023
Thank you so much for your kind comments and we are glad that you enjoyed your stay. Warm regards,

6/10 Okay

phil

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk Staff on 22 Oct 2023
Thank you for your positive feedback. Warm regards,

10/10 Excellent

donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk Staff on 22 Oct 2023
Thank you for your kind feedback. Warm regards,

4/10 Poor

Brenda

Liked: Staff & service
The pots and pan suck, the upstairs lights didn’t work and the bathroom with twin beds were clogged and unusable. Staff was ok but the dining food was excellent. My spa massage could’ve been better. The staff at the spa could of been more helpful. I felt like my kind wasn’t welcome in the town.
Stayed 3 nights in Jul 2023

10/10 Excellent

lewis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

4/10 Poor

JOCK

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Ning

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay is
Stayed 3 nights in Feb 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

8/10 Good

Kathryn

Stayed 1 night in Feb 2023

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Historical feel,spa the way it was 100 years ago . Dinner ambiance was great. Great couple experience.
Stayed 2 nights in Feb 2023
Response from Front Desk Staff on 11 Mar 2023
Hi Patrick, we are so glad that you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

Linda, Eden

Stayed 3 nights in Feb 2023

10/10 Excellent

Danielle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful and cozy resort
Stayed 2 nights in Jan 2023

10/10 Excellent

Annegret

Stayed 4 nights in Sep 2022

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Extremely beautiful perfect for a romantic get away. Highly recommend
Stayed 3 nights in Oct 2022
Response from Front Desk Staff on 2 Nov 2022
Thank you so much for your kind comments and we are so glad that you enjoyed your stay. Warm regards, Front Desk Staff

10/10 Excellent

judy

Stayed 2 nights in Sep 2022

6/10 Okay

MICHAEL

Travelled with partner
Disliked: Amenities, property conditions & facilities
Its character and design I enjoyed Lighting was poor especially in the room and the TV was old and small and should have been mounted over the fireplace so you could see it. The spa was enjoyable Breakfast choice was good but very limited. The dining experience was excellent
Stayed 3 nights in May 2022

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The space was more than we imagined. Very clean and quiet and spacious. We always love our stays at castle hill.
Stayed 1 night in Mar 2022
Response from Front Desk Staff on 2 May 2022
Thank you for your kind comments. We are glad that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, service and accommodations.
Stayed 3 nights in Jan 2022
Response from Warm regards, Front Desk Staff on 7 Mar 2022
Hi Regina, Thank you so much for your kind comments. We are glad that you enjoyed your stay. We hope to see you in the future should your travels bring you to our area.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
First night we couldn’t get the heat on. It has a radiator for heating. The maintenance guy came and he couldn’t get it to work either. We asked for extra blankets and two thin blankets was provided. Eventually the heat came on in middle of the night. It is not eco friendly due to the fact that the hotel is so old. So, you can’t regulate the temperature.
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in and check out were very smooth and staff were friendly. Room was beautiful and comfortable. We ate in the restaurant and utilized the shared library space which are both beautiful. The castle is an easy drive to Okemo and into Ludlow.
Stayed 3 nights in Dec 2021
Response from Front Desk Staff on 29 Dec 2021
Thank you so much for your kind comments. We are so glad that you enjoyed your stay, the restaurant as well as the library. We hope to see you again when your travels bring you to our area again. Warm regards, Front Desk Staff

10/10 Excellent

DAVID, Rochester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent size of property, everything was clean and neat. Very helpful and professional staff!
Stayed 3 nights in Oct 2021
Response from Front Desk Staff on 28 Nov 2021
Thank you so much for your kind comments. We are glad that you enjoyed your stay. We hope to see you again in the future. Warm regards,

10/10 Excellent

Nannette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Time stands still...
My husband and I celebrated our anniversary and my birthday at the castle. It was a wonderful experience. The staff was friendly and happy. They recommended great restaurants in town and were always accommodating. If you want a quiet retreat that is a throw back to another time, I would highly recommend staying at the castle.
Stayed 5 nights in Aug 2021

6/10 Okay

Joseph G

Pool and hot tub hours of availability very limited. Hot tub was generally broken and out of service. Spa did not offer online booking in advance so was unavailable. Spa attendants not very friendly
Stayed 2 nights in Jul 2021

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Weekend
It was the perfect place in the middle of town. Staying in the castle was great. Very romantic. And the restaurant was great as well.
Stayed 3 nights in May 2021
Response from Front Desk on 7 Jun 2021
Thank you so much for your kind comments. We are so glad that you enjoyed your stay and the restaurant as well.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautifully kept, and all of the staff onsite were so helpful and accommodated all of our needs that arose. The staff shared hiking trails as well as local eateries that we will make sure to visit again when we come back.
Stayed 3 nights in Apr 2021
Response from Front Desk Staff on 7 Jun 2021
We are so glad that you enjoyed your stay. We look forward to seeing you in the future.

10/10 Excellent

Jodi C.

Liked: Cleanliness
Excellent - everything
Great location, set up and very clean - great service!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic Weekend Getaway
Our stay was really nice! We had to park up the ramp out of the main parking lot right next to the castle. Our room was rich with character, comfort and coziness. We dined at the restaurant on site in the castle, and it was delicious with great service. We were able to book the heated pool and hot tub for a relaxing soak after a day on the slopes. I was Pleasantly surprised by their complimentary in-room or to-go breakfast. Overall, a wonderful stay!
Stayed 2 nights in Feb 2021

10/10 Excellent

Laura

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a 2bd condo and it was amazing - huge, clean, and incredibly well equipped.
Stayed 3 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED OUR STAY AND THE STAFF HIGHLY RECOMMENDED
Stayed 2 nights in Jul 2020
Response from Front Desk Staff on 23 Sept 2020
Thank you so much for your kind comments :) We hope to see you again next time your travel plans bring you to our area.

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Front Desk Staff on 16 Jan 2020
Thank you so much Paul! We hope to see you again next time your travels bring you to our area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. Very quiet. Spa on the premises. Dinner was excellent. Not for small kids. Breakfast left something to be desired.
Stayed 2 nights in Jan 2020
Response from Front Desk on 14 Jan 2020
Thank you for your lovely comments. We do want to let you know that next time you stay, that during the peak ski season there is a full hot buffet breakfast available at the Pointe hotel down the hill for 11.95 a person.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
This was a gift for an employee and they said the reservation wasn’t paid for. Come to find out , their sister property handles the Expedia reservations. It was a mess and they wanted to leave before the second night. Very disappointed.
Stayed 2 nights in Dec 2019

10/10 Excellent

Steve, Milford ma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great experience. Castle is beautiful and great fine dinning experiences
Stayed 3 nights in Sep 2019
Response from Front Desk Staff on 8 Nov 2019
Thank you so much for your kind comments. We hope to see you again sometime.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the condos, which were great. There was plenty of space and the TV had Netflix, which my kids were thrilled with! The outdoor heated pool in the winter was wonderful. We would definitely come back!
Stayed 3 nights in Feb 2019
Response from Front Desk on 14 Mar 2019
Thank you very much for your kind words. We are thrilled that you enjoyed the condo and our resort. We look forward to seeing you again next time your travels bring you to our area.

10/10 Excellent

Rich, New York, USA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of room for family with children. Close to Okemo.
Stayed 5 nights in Feb 2019
Response from Front Desk on 14 Mar 2019
Thank you for your candid comments Rich :) We hope to see you again when your travels bring you to our area.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Stay
Extended weekend stay at the Castle. Host gave us a brief history of the building while showing us to our room. We stayed in a Queen room with private bath. Both the room & bathroom we neat & clean. We did not eat at the castle at all during our stay or have a chance to use the pool or visit the Spa.
Stayed 3 nights in Jan 2019
Response from Jeanine on 29 Jan 2019
Thank you for the review!