Ratings based on 807 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Guatemala

Beautiful lobby and restaurant, nice staff!

Posted 14-Jul-2017
Well located for shopping, theatre and great restaurants near by. Easy access to Columbus Circle subway station. Great views of Central Park.
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Excellent location

Posted 09-Jul-2017
Within walking distance to Broadway, Rockefeller Center, museums AND across the street from Central Park. We always stay at the Essex House when visiting NYC!
Comment from Hotel Management
10-Jul-2017 by Sara, Hotel Management
Dear Linda, Thank you for the excellent review and for your loyalty. We are so glad that our unbeatable location made your visit enjoyable. We look forward to welcoming you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from New York

Nice without a street view

Posted 08-Jul-2017
Our room was nice as well as the staff being super nice and accommodating.
Comment from Hotel Management
10-Jul-2017 by Sara, Hotel Management
Dear thea, Thanks for the great review. It is fantastic to hear that you were happy with your room and our dedicated staff. We look forward to welcoming you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from Orange County, Ca

Almost great.

Posted 06-Jul-2017
Pros: Location, Shower, Room Size
Cons: Friendlier Staff, Cleanliness,
Location: central park, MoMA, Metropolitan Museum, Broadway, Time Square, etc.
Overall, it is a beautiful hotel with great location. Located right on the southern end of the Central Park, almost everything we wanted to see was within walking distance. The front desk staff could have been friendlier, but maybe its a New York thing. We had a Family Suite, which was very comfortable and more spacious than I had expected considering that we were in NY. Considering the price, broken furniture and molds on bathroom calking was disappointing, but water pressure in the shower was fantastic.
Comment from Hotel Management
07-Jul-2017 by Sara, Hotel Management
Dear Jay, Thank you for the review. We are so pleased that you liked our unbeatable location and spacious rooms. Please know that your feedback has been noted and is very helpful to us. If you are ever in the area again, we would love to welcome you back for an improved stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Clearwater, FL

Great Location

Posted 24-Jun-2017
Pros: The location and amenities.
Cons: The hotel restaurant is a bit pricey especially the breakfast buffet however it is plentiful.
Location: It is in a prime location. The edge of the park, a block from Columbus Circle, a few blocks south of Times Square and Rockefeller Center.
We booked this hotel last minute due to unforeseen issues at our previously booked accommodations. Rachel checked us in and she was wonderful. She sensed our mood and immediately set us at ease. Every staff member wished my husband a Happy Father's Day upon arrival. We were able to not only book but upgrade to a family suite with park view!! We were beyond thrilled to find that most of our destinations were about a 10 min walk or less. We will definitely book here in the future!!! When we checked out, they held our bags and offered us a key to the spa to freshen up before we left for the airport.
Comment from Hotel Management
26-Jun-2017 by Sara, Hotel Management
Dear Lmomconn, Thank you for taking the time to share your helpful review. We are pleased to hear you enjoyed your stay over Father’s Day. It was our pleasure to provide friendly service and comfortable accommodations at the last minute. We are delighted knowing you and your husband enjoyed a five-star experience, and we look forward to welcoming you back in the future.
4 out of 5
Recommended
for Everyone
by A verified traveller from Dallas, TX

Gateway to Central Park

Posted 04-Jun-2017
The Essex Hotel is across the street from the southern boundary of Central Park- a truly outstanding place. The variety of landscapes that one sees on a short walk is inspiring. Several small playgrounds for kids are available, as well as the carousel and some convenient outdoor cafes. Recommend it!
Comment from Hotel Management
06-Jun-2017 by Sara, Hotel Management
Dear Traveler, Thank you for taking the time to share your review. It was a pleasure to welcome you to JW Marriott Essex House, and we are pleased you enjoyed your visit. We are delighted you appreciated your time exploring Central Park. Next time you are in the area, we would be delighted to accommodate you again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Boulder, Colorado

Great Staff, Beautiful Hotel and Perfect Location

Posted 24-May-2017
There's not a better place to stay than the JW Marriott on Central Park South when you are in Midtown Manhattan. The staff is always kind, professional and helpful. The rooms are always clean. It's not an overly noisy area so you can actually sleep. The hotel is very nice with a rich history, but it never feels stuffy or snobby. I stay here quarterly for work and really wouldn't want to stay anywhere else in Midtown.
Comment from Hotel Management
28-May-2017 by Sara , Hotel Management
Dear Gina, Thank you for taking the time to review your stay at JW Marriott Essex House. It was a pleasure to accommodate you, and we are thrilled you enjoyed our central location, friendly staff and comfortable guest rooms. We look forward to your next business-related visit. Please do not hesitate to contact us directly if we can assist in booking your next stay.
5 out of 5
by sandy

This traveller left a rating score only Posted 11-May-2017 on Hotels
5 out of 5
by Jean

We'll Be Back!

Posted 04-May-2017 on Hotels
Five Star! Everything was wonderful - service, food, cleanliness, helpfulness, area. Absolutely loved this place.
Comment from Hotel Management
10-May-2017 by Manager, Hotel Management
Dear Jean, We appreciate the time you have taken to share your feedback. It was fantastic to hear you enjoyed a five-star experience. We look forward to welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveller from Central Park

Great location

Posted 03-May-2017 on Orbitz
Close to everything ... wonderful views ... great food... the best of a New York experience.