Ratings based on 69 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
100% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Posted 16-May-2016 on Hotels
Beds were clean and comfortable. Overall cleanliness however is fair. Couch is old and worn. Bathroom was okay but time for a thorough cleaning. Coffee provided but no paper towels. WIFI as reception put it "doesn't work very well and in limited locations" and you get 200MB for 2 devices. So in other words, you have to use the data on your phone, which did work there. Oh and if there are any issues after the office is closed, eg. noise. There is security on site. There is an "emergency" phone number on the map they give you. That's where you'll find it and that's the number you're supposed to call, but they don't tell you any of that. Crowded pool, but I think they are building another (incidentally directly behind our cabin, but that's during the day noise) and main entry road for cars runs past the playground where most kids are at any given time so not sure the thinking there when that was designed. Most of the other reviews are pretty accurate.
4out of 5
by A verified traveller

Excellent resort

Posted 11-Feb-2016
This is a family friendly resort with great activities for children and close to a very nice beach.
4out of 5
by A verified traveller from sydney

Location and facilities are fantastic

Posted 25-Sep-2015 on Wotif
Pros: The on side cafe is so reasonably priced and fresh
Cons: See above
Location: Don't even need to leave,
Be careful if booking through wotif as I did, booked 3 nights, got to the hotel and was informed in one room for one night then another for the other two, they couldn't do anything as it was fully booked out. Wasted a few hours on our first morning having to pack up and move! The second room had a sewage smell in the toilet but just left it as didn't want the hassle of moving again. Some staff were helpful, some rude, The actual location and facilities are great for kids of all ages with the beach 10m from the jumping pillow. Will go again just based on location and facilities.
3out of 5
by A verified traveller

Great for families with little kids

Posted 07-Jul-2015 on Hotels
We stayed here to use as a base for visiting areas nearby. Having 5 people in our family, it is often difficult to find places that can accommodate us. The resort is a great place for people with small children, and the activities, accommodations, and facilities all are geared towards families with small kids. For us, with 3 teenagers, sleeping in small bunk beds in one room was pretty tight and the activities were not appropriate for their ages. The roads in the park become bike and cart paths and playgrounds for the little kids from early morning until evening, so hard to drive into and out of the park. While we were there, the one time we went to use the pool, the hot tub wasn't working and other times the place was packed with kids. We did love the close access to the beach and used it a lot. We had some cockroaches in our room, and finding a roach motel in the cabinets shows it isn't a new problem, but we also are next to the woods, so wildlife (bugs and animals) are to be expected. During our 10 days, they provided service (towels and linen) once. I would think that every 3 days is maybe necessary. I guess for the price, we expected more. I'm not trying to complain, and we did enjoy much of our stay, but I also want to give an honest assessment for future travelers. Had we not locked into the 10 days by pre-paying, we probably would have moved on after a few nights. If our kids were younger, it would have been a fine place to vacation.
5out of 5
by Erin from Australia - NSW - Sydney

Posted 08-Mar-2015 on Wotif
Pros: Great facilities especially for children.
Cons: Rainfall limited the use of some equipment even when not raining anymore eg go karts, had to wait longer than necessary.
Location: Outstanding
Facilities: State of the art; Value: Affordable; Service: Professional; Cleanliness: Pleasant; There are great parks nearby, cafés. Lovely place. Will go yearly.
5out of 5
by Ali from Australia - NSW - Sydney

Posted 31-Jan-2015 on Wotif
Pros: Beautiful place great service.
Cons: Nothing much to say.
Location: Wonderful
Facilities: Brand new; Service: Phenomenal; Cleanliness: Beautiful;
Comment from Hotel Management
Thank you for leaving us this perfect rating and feedback! We are thrilled you loved every aspect of your holiday. We hope you will visit again very soon!
5out of 5
by Alyson from Australia - NSW - Wollongong

Posted 26-Dec-2014 on Wotif
Pros: Pool
Cons: Ants in kitchen
Location: Away from it all
Value: Acceptable price; Service: Courteous;
Comment from Hotel Management
Thank you for taking the time to share this feedback, it is great to see that the pool was a highlight of your stay! It would be our pleasure to welcome you back.
4out of 5
by Annette from Australia - TAS - Launceston

Posted 25-Dec-2014 on Wotif
Pros: Location
Cons: Overpriced
Location: Close to everything
Facilities: Good; Value: Over-priced; Service: Good, Respectful; Cleanliness: Tidy, Clean;
Comment from Hotel Management
Thank you for sharing your feedback. With regard to the costs, our prices are set based on the demand of the season and are reflective of both the great location and the facilities on offer at the park. During Peak season when our accommodation is in high demand our tariffs do increase but we believe they are always maintained at a competitive level. We pride ourselves on offering great value for money, so I have noted your feedback for further consideration. We would love to welcome you back.
5out of 5
by Amanda from Australia - NSW - Newcastle

Posted 07-Dec-2014 on Wotif
Pros: The pool and splash zone for my toddler were awesome
Cons: Cabin took ages to cool down but what do you expect on a 33 degree dat
Location: Wonderful
Facilities: Nice ; Value: Affordable; Service: Outstanding; Cleanliness: Clean;
Comment from Hotel Management
Thank you for your great rating and review from your very hot holiday! We are delighted your toddler enjoyed cooling off in the splash zone. Looking forward to seeing you again.
4out of 5
by Brooke from Australia - NSW - Sydney

Posted 21-Nov-2014 on Wotif
Pros: The pool and water park
Cons: Security of park
Location: Security issues
Facilities: Outstanding; Value: Over-priced, maintenance needed; Service: Outstanding; Electronics did not work, overrun by cockroaches, was not clean well - sand everywhere, no private BBQ or oven, tiny frypan inadequate!
Comment from Hotel Management
Thank you for your feedback. We are sorry to see that there were some maintenance and cleaning issues with your accommodation and we appreciate you bringing this to our attention. For future reference, please do not hesitate to advise the staff if you have any issues of this nature so that we may organise to rectify them immediately.