Outdoor pool, open 8 AM to 8 PM, pool loungers
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Reviews of The Quarters, Ascend Hotel Collection

3.5 out of 5
The Quarters, Ascend Hotel Collection
960 Central Coast Hwy, Forresters Beach, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 255 out of 536 reviews" "
Rating 8 - Good. 209 out of 536 reviews" "
Rating 6 - Okay. 56 out of 536 reviews" "
Rating 4 - Poor. 11 out of 536 reviews" "
Rating 2 - Terrible. 5 out of 536 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Emily

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They had rennovated a tired old motel to look contemporary and fresh. As we checked in on a public holiday and checked out on a public holiday, there was no housekeeping, and we were not informed if there was any check out process. There were no pool towels available and many of the pool chairs were damaged with old, mouldy cushions. It was a reasonable facility for a quick stay but anything more than one night would not be recommended.
Stayed 2 nights in Mar 2024
Response from The Quarters on 2 Apr 2024
Hi Emily, we do appreciate your feedback. Unfortunately, due to the Public Holidays housekeeping services were suspended and all guests were informed on arrival by our reception team. You also received our pre arrival letter which advises guests to pack their pool towels as we do not supply them. Being outdoor furniture, it can tend to go mouldy but we will be refreshing the cushions.

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a night the day after my wedding (we're from Sydney and just wanted a day to ourselves before we flew out for our honeymoon). We got an upgrade and the room was super spacious and clean. Unfortunately the pub was closed (it was quite rowdy down there due to a birthday party), but there were great options on Uber Eats and there's a shopping mall close by :-) Would stay there again if we were in the area!
Stayed 1 night in Dec 2023
Response from The Quarters on 25 Jan 2024
Hi Tanya, thank you for the great review! Unfortunately, the restaurant here at The Quarters is a separate business to accommodation and they manage their own hours but I'm glad you found other options. Would love to have you back if you are in the area again!

10/10 Excellent

Cassandra Joanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at the Quarters! It's like a mini resort and the staff are welcoming and friendly. We had the family room on the first floor. It was clean and surprisingly roomy. Our balcony overlooked the pool area. Definitely will be going back.
Stayed 4 nights in Jan 2024
Response from Donna on 14 Jan 2024
Good MorningThank you for taking the time to leave your review, We are delighted you enjoyed your stay and we look forward to seeing you again. RegardsThe Quarters.

10/10 Excellent

EMMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Quarters on 30 Dec 2023
thansk for the great review Emma! Hope we see you again another time!

10/10 Excellent

Rebecca

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The child friendly grounds. Fantastic
Stayed 1 night in Dec 2023
Response from The Quarters on 11 Dec 2023
Glad you loved it Rebecca! Hopefully we see you another time!

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big rooms, very comfy bed, would definitely stay here again.
Stayed 1 night in Dec 2023
Response from The Quarters on 11 Dec 2023
We look forward to seeing you again Elizabeth!

10/10 Excellent

bree

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, the staff were very helpful and accommodating, highly recommend staying here
Stayed 1 night in Nov 2023
Response from The Quarters on 4 Dec 2023
Thnak you for the great feedback Bree. Hopefully we see you again!

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Jodey

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This was a beaut of a property. Great staff and an excellent restaurant. The pool was lovely yet freezing. However, long black hairs in the bathroom and on the bathroom floor. Floors pretty unclean. Also, a wedding on the second night which was noisy. Not really a child friendly venue as advertised.
Stayed 2 nights in Nov 2023
Response from The Quarters on 12 Nov 2023
Hi Jodey, thank you for your feedback. I do apologize for the housekeeping issues. I will be addressing this with the team to review their cleaning procedures. I have brought to the attention of the events team to better manage people and noise when they hold weddings onsite. Hopefully we see you again another time!

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a lovely oasis. However, there is very little else around it, so unless you have a car, you had better plan on staying on property.
Stayed 2 nights in Oct 2023
Response from The Quarters on 15 Oct 2023
thank you for your review Catherine! it is a little oasis here, we love it!

10/10 Excellent

Tanmay

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for family and toddlers. Good to have coffee shop and restaurant in the premises. Water play area and hot tub are the wins!!!
Stayed 2 nights in Aug 2023
Response from Lyndel - Operations Manager on 25 Aug 2023
We are so glad you loved it here Tanmay! Hopefully we see you again another time!

10/10 Excellent

Linda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honest photo's , beautiful property and great dining options on-site.! Very clean, and comfortable!!
Stayed 1 night in Aug 2023
Response from Donna on 9 Aug 2023
Hi Linda,Thank you for your review, We are happy you enjoyed your stay. RegardsThe Quarters.

10/10 Excellent

Kevin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is right there within the property. Excellent dining options for breakfast, lunch, and dinner in multiple venues. We will definitely stay there again to visit family in the area. Rooms are very well updated and beautifully presented. Great value for money.
Stayed 1 night in Jul 2023
Response from Reception - The Quarters on 23 Jul 2023
thank you for the great review Kevin! We look forward to seeing you again sometime!

10/10 Excellent

John

Travelled with partner
Friendly staff, comfortable room, enjoyed our stay.
Stayed 1 night in Jul 2023
Response from Lyndel - Operations Manager on 15 Jul 2023
Thanks for the great review John! Hopefully we see you again another time!

10/10 Excellent

Vanessa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great staycation however the pool was like ice and we were unable to swim in it (it is July) the hot tub was lovely but so small, so we couldn’t go in for long as there ended up being a line of families waiting for their turn for a dip. Would love to see some heating in the pool so it wasn’t un-swimable as my 6 year old can usually swim in any temp pool! The convince was great! We had dinner in the gilded anchor and breakfast at the pantry. Thanks for a great time
Stayed 1 night in Jul 2023
Response from Lyndel - Operations Manager on 10 Jul 2023
Hi Vanessa, Thank you for your great feedback! Unfortunately the pool is not heated but i can certainly have a chat with the owner of the resort to see if we can look into getting it heated. Hopefully we see you again another time!

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
High quality accommodation and very quiet.
Stayed 1 night in Jun 2023
Response from Lyndel - Operations Manager on 14 Jun 2023
Thank you for the great review Carolyn, Hopefully we see you again sometime.

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Donna on 16 Jun 2023
Thank you for your feedback. We hope to see you again soon.RegardsThe Quarters.

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a complete facility with attention to detail in every way. Highly recommend
Stayed 1 night in Apr 2023
Response from Aly on 30 Apr 2023
Thank you for your kind review. The staff work hard to ensure the guests enjoy their stay. We hope to see you again.

8/10 Good

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms needed some maintenance, hand basin cracked, taps dripping, towel rake coming off wall and AC/Heating old, smelly and noisey
Stayed 1 night in Apr 2023
Response from Lyndel - Accommodation Manager on 24 Apr 2023
thanks for your feedback Nigel. I have reported these issues to the maintenance team and the owner to have them rectified.

10/10 Excellent

Evelyn

Stayed 1 night in Mar 2023
Response from The Quarters. on 8 May 2023
Thank you for your review, We are glad you enjoyed your stay.RegardsThe Quarters.

8/10 Good

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean & tidy and the rooms were modern and fresh.
Stayed 1 night in Apr 2023
Response from Lyndel - Accommodation Manager on 6 Apr 2023
thanks for your review Nicki. Hopefully we see you again another time!

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms nice and clean and spacious.
Stayed 1 night in Mar 2023
Response from Lyndel - Accommodation Manager on 6 Apr 2023
thanks Monique for the great review!

10/10 Excellent

DARREN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy
Stayed 1 night in Mar 2023
Response from Al on 2 Apr 2023
Thank you for your kind review. We look forward to seeing you again regards The Quarters Team

6/10 Okay

Jan

Travelled with partner
Liked: Staff & service
Pool and restaurant good but room not too clean ,black hairs in shower, taps leaked.All pillows but no comfort ,nothing to relax on.The dossier on the area only promotes their restaurant.
Stayed 3 nights in Mar 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at The Quarters in Forresters Beach in March 2023 and was thoroughly impressed by the beautifully renovated boutique hotel. The stylish updated room was perfect for my needs, and I loved the modern beach design. The drinks fridge, pod coffee maker, and microwave were convenient touches. The hotel's grounds were gorgeous, with a lagoon pool area that was perfect for relaxing. I also appreciated the on-site cafe and restaurant, which provided food options. Additionally, just a few meters away, there is a coffee shop, home decor store, pizza store, bakery, and bottle shop. The hotel's location is ideal for exploring the area, with a short drive to Terrigal and only a couple of minutes from the beach. Overall, The Quarters offers a wonderful mix of convenience, luxury, and location. I highly recommend this hotel for anyone looking for a peaceful and stylish getaway on the Central Coast.
Stayed 2 nights in Mar 2023
Response from AL on 2 Apr 2023
Thank you for you wonderful review. The team certainly tries their hardest to please our guests and we have a wonderful resort to offer travellers. We hope to see you again. Regards The Quarters Team

10/10 Excellent

Dee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Refurbished very well, friendly and helpful staff. Lovely pool.
Stayed 1 night in Mar 2023
Response from Lyndel - Accommodation Manager on 26 Mar 2023
Thank you for the great review! We hope to see you another time.

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room. Good to have a microwave available and cafe on site.
Stayed 1 night in Mar 2023
Response from Lyndel - Accommodation Manager on 26 Mar 2023
Thanks for the review Marilyn. Hopefully we see you again another time!

10/10 Excellent

Fleur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely surprise that made a quick trip to the Central Coast very enjoyable.
Stayed 1 night in Mar 2023
Response from Reception on 5 Mar 2023
So glad you loved it here Fleur. Hopefully we see you again another time!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice feel
Stayed 1 night in Feb 2023
Response from Reception on 7 Mar 2023
thanks Michael for the review! Hopefully we see you again!

10/10 Excellent

Victoria

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay, comfortable rooms, great staff, would stay again
Stayed 1 night in Feb 2023
Response from Reception on 12 Feb 2023
Great feedback, thank you!Give us a call next time you want to book!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Theresa

Stayed 1 night in Feb 2023

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

6/10 Okay

Holly De

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Was greeted on arrival by lovely receptionist and directed to our room. Room was very nice, beds were as comfortable as sleeping on a cloud. The pool looks amazing. Unfortunately though we were placed next to a wedding party's room and their guests who made noise until 1.30am, and as the walls didn't seem insulated we heard everything and we're very tired and grumpy the next morning. They then woke us up by their noise at 6.50am. As reception closes at 5pm there was no one to request assistance from. We came up from Sydney for a desperately needed weekend of relaxation, but ended up leaving to go back to Sydney the next day. Was so disappointing. We explained what happened to the manager who was very understanding and processed our refund immediately. The hotel and staff are wonderful, but if a wedding is scheduled, please let other guests know to give your non-wedding guests the opportunity to come at a different time or place them in rooms away from wedding parties as they are just too noisy.
Stayed 2 nights in Feb 2023
Response from Accommodation Manager - The Quarters on 12 Feb 2023
Hi Holly,thanks for your feedback. Its unfortunate that this happened and is rare that it happened as generally our guests are respectful of each other. Your comments have been taken onboard though and we will tighten our procedures when it comes to groups staying with us and be mindful of how it affects other guests staying. Hopefully we see you again sometime.

10/10 Excellent

Tony

Travelled with partner
Liked: Staff & service, property conditions & facilities
This is a very clean and tidy property. The facilities and layout is also very good The staff were extremely helpful.
Stayed 1 night in Feb 2023
Response from Reception on 20 Feb 2023
thank you for the awersome feedback Tony!

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy rooms, friendly staff when checking in. Nice outside area around the pool and nice cafe.
Stayed 1 night in Jan 2023
Response from Reception on 3 Feb 2023
thanks for your review Ian, hopefully we see you another time!

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms, spacious and clean. Cafe is very convenient and good food. Very enjoyable stay
Stayed 3 nights in Jan 2023
Response from Reception on 1 Feb 2023
Thanks for your feedback Ivan. Hope fully we see you another time!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hannah, Lynden, Bec and Donna showed excellent customer service and made us feel very comfortable and ensured we had a memorable stay. They helped with the suitable rooms and checkout. The Pantry was great and the swimming pool was clean and enjoyable to be in. The overall amenities, the room and the parking was all clean and comfortable to be part of. All staff made us feel welcome. Will definitely be recommending The Quarters to all our family and friends. Thanks for a memorable experience
Stayed 1 night in Jan 2023
Response from Lyndel - Accommodation Manager on 23 Jan 2023
Hi Peter,You are so kind! We pride ourselves on our customer service so this is great feedback for our Team here at The Quarters, which I will pass on! Hopefully we see you again soon!

10/10 Excellent

Hendro Andy

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice motel with outdoor feeling, spa and pools is nice addition after long day at the beach especially with kids…..
Stayed 5 nights in Jan 2023
Response from Reception on 22 Jan 2023
We are glad you enjoyed it here Hendro, Hopefully we see you another time!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Leila

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2023

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Jan 2023
Response from Reception on 9 Jan 2023
thank you for your feedback! hopefully we see you another time!

6/10 Okay

Lepauni

Travelled with family and small children
Liked: Staff & service
This is a motel - when I booked it didn't say it was - motels are very different to hotels in my opinion - it was a nice stay for 1 night - pool was so overcrowded as it was a full house so didn't get much use - food options limited n their cafe was closed on new years day - it also didn't mention this when i booked - thankfully we had a car n drove out to grab a bite - beds were comfy - could tell the shower was a rush job getting cleaned so i recleaned again with spray n wipes I took as I have kids - netflix was a nice added bonus too!

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from The Quarters on 27 Nov 2023
thanks Cathy! hopefully we see you again another time

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the family room, king bed and two single beds. It was lovely and spacious, the bathroom was also huge with spa bath and double vanity. It was very clean and beautifully presented. We only stayed for one night however will be back again to enjoy a longer stay. Thank you
Response from Reception on 9 Jan 2023
glad you loved your stay Sarah! hopefully we see you another time

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Reception on 19 Dec 2022
Thanks for the 10/10 Georgina! Hopefully we see you another time!

6/10 Okay

Bruce

Travelled with partner
Liked: Cleanliness, staff & service
The property has been updated and brought into the 21st century nicely however the lack of insulation and a team of elephants above our room was overwhelming. Cafe was great staff were really nice all round.
Response from Reception on 14 Dec 2022
Thanks for your feedback Bruce!

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.