Indoor pool

Reviews of Sallés Hotel Ciutat del Prat Barcelona Airport

4 out of 5
Sallés Hotel Ciutat del Prat Barcelona Airport
Av. Remolar, 46, El Prat de Llobregat

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1006 reviews" "
Rating 8 - Good. 244 out of 1006 reviews" "
Rating 6 - Okay. 75 out of 1006 reviews" "
Rating 4 - Poor. 32 out of 1006 reviews" "
Rating 2 - Terrible. 21 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice near-the-airport hotel with a good bar and restaurant, a walkable neighborhood that not everyone sees on a trip to Barcelona, and staff that both speak English and put up with poorly spoken Catalan. They will also arrange a cab for you if your flight is super early and you need to arrive before their shuttle service begins.
Stayed 2 nights in Apr 2024
Response from Sergi Hernàndez, GM on 17 Apr 2024
Dear Steven,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay at our hotel and found our bar and restaurant to be good. It's wonderful that you appreciated the walkable neighborhood, which offers a unique experience not often seen by visitors to Barcelona. We're also pleased to hear that our staff were accommodating and helpful, even with language barriers, and that they assisted you in arranging a cab for your early flight needs. We greatly appreciate your efforts to speak our languageYour feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future!Best regards,

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, service and food
Stayed 1 night in Apr 2024
Response from Sergi Hernàndez, GM on 15 Apr 2024
Dear Jeffrey,Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our staff, service, and food. Providing exceptional service and delicious meals are top priorities for us, and it's wonderful to know that we succeeded in meeting your expectations. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon! Best regards,

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Apr 2024
Response from Sergi Hernàndez, GM on 15 Apr 2024
Dear Jeffrery,Thank you for rating us! We're delighted to hear that you had a great experience with us. If there's anything else we can do to ensure your future stays are just as enjoyable, please let us know. We look forward to welcoming you back for another excellent stay! Best regards,

10/10 Excellent

Cecilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern, clean, and well maintained. Breakfast was good. The free airport shuttle was great too.
Stayed 1 night in Apr 2024
Response from Sergi Hernàndez, GM on 8 Apr 2024
Dear Cecilia,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at our modern, clean, and well-maintained hotel. We're glad that you found our breakfast offerings satisfactory and that you appreciated the convenience of our free airport shuttle service.Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted that we could meet your expectations in this regard.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best regards,

10/10 Excellent

Andres, Miguel Hidalgo

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 1 night in Mar 2024
Response from Sergi Hernàndez, GM on 5 Apr 2024
Dear Andrés,Thank you for the positive feedback! We're glad to hear that everything met your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back for another great experience.Best regards,

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Very modern and clean. Very comfortable..
Stayed 1 night in Mar 2024
Response from Sergi Hernàndez, GM on 5 Apr 2024
Dear Charles,Thank you for your feedback! We're delighted to hear that you found our hotel very modern, clean, and comfortable. Providing a pleasant and comfortable environment for our guests is our top priority, and we're thrilled that we could meet your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another enjoyable stay!Best regards,

10/10 Excellent

Sharon, Stony Plain

Travelled with family
Location was great, quick shuttle to the airport, easy access to safe walking and a large amount of restaurants available. Food in the hotel was excellent.
Stayed 1 night in Mar 2024
Response from Sergi Hernàndez, GM on 5 Apr 2024
Dear Sharon,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the great location of our hotel, the quick shuttle service to the airport, and the easy access to safe walking areas and a variety of restaurants nearby. We're also thrilled that you found the food to be excellent.We strive to provide our guests with a convenient and enjoyable experience, and we're glad that we could meet your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!Best regards,

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sergi Hernàndez, GM on 5 Apr 2024
Dear Preston,Thank you very much for your positive feedback! If you have any further needs or concerns during your next visit, please don't hesitate to reach out. We're here to provide you with an exceptional experience every time you stay with us.Best regards,

6/10 Okay

Laurie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
got there at 8:30 pm so was dark. Saw nothing outside. Reserved a double bed in August for $140. When checked in got a king bed and was chaged $150. She said prices went up. Pretty scammy thing to do. Charged a lot for breakfast in the morning, extra.
Stayed 1 night in Mar 2024
Response from Sergi Hernàndez, GM on 22 Mar 2024
Thank you for sharing your experience with us. We're sorry to hear about the issues you encountered during your stay.You booked the room for 129 and that was exactly the price you paid at the hotel. Please note that the currency in Europe is , and all services are paid in . Of course, the hotel is not responsible for fluctuations in the value of currencies.As you didn't book the breakfast when booking the room, breakfast was charged in your account. We look forward you enjoyed our Breakfast buffet!Sincerely,

8/10 Good

Mounir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient shuttle to aitport
Stayed 1 night in Mar 2024
Response from Sergi Hernàndez, GM on 19 Mar 2024
Dear Mounir,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our shuttle service to the airport convenient. Providing easy and reliable transportation options for our guests is a top priority, and we're glad we could meet your needs in this regard.We hope you had a pleasant journey, and we look forward to welcoming you back on your next visit.Warm regards,

8/10 Good

Heikki

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sergi Hernàndez, GM on 19 Mar 2024
Thank you for your feedback! We're delighted to hear that you had a nice experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations.If there's anything else we can do to enhance your next stay even further, please don't hesitate to let us know. We look forward to welcoming you back in the future!Warm regards,

6/10 Okay

Anthony

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Good location, great staff but unfortunately the pool wasn’t clean and my daughter contracted ring worm on her leg, We had a 2 day stay and disappointed that room service did not empty the bins or top up the complimentary coffee/tea and clean cups whilst we were out for the day.
Stayed 2 nights in Feb 2024
Response from Sergi Hernàndez, GM on 19 Mar 2024
Dear Anthony,Thank you for taking the time to share your feedback with us. We apologize for the issues you encountered during your stay.Please rest assured that we take matters of hygiene and guest safety very seriously, the pool is maintained daily and tested weekly so that the quality and cleanliness of the pool water is guaranteed.Additionally, we apologize for the lapse in our housekeeping services during your two-day stay. Our team strives to maintain high standards of cleanliness and guest satisfaction, and we regret that we fell short on this occasion. We will address this with our housekeeping staff to ensure that such oversights are not repeated.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much improved experience.Warm regards,

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Allowed early access to our room which was great and the pool & sauna are lovely. Ate a delicious lunch. Very relaxing atmosphere & so easy to get to airport with the free hotel bus. We ere unable to access the internet in our room - very disappointing. Receptionist said it was due to the rain! Rubbish because we still couldn't get it when the weather turned dry.
Stayed 1 night in Mar 2024
Response from Sergi Hernàndez, GM on 14 Mar 2024
Dear Donald,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the early access to your room, the pool, and sauna facilities, as well as the delicious lunch during your stay. It's wonderful to know that you found our hotel's atmosphere relaxing and that you found our free hotel bus service convenient for getting to the airport.However, we sincerely apologize for the inconvenience you experienced with the internet access in your room. Please rest assured that we take your concerns seriously, saturday's rain caused a service outage from our telecommunications provider which they were unable to repair until the following day. We apologize for any frustration this may have caused during your stay.Should your travels bring you back to our area in the future, we hope to have the opportunity to provide you with a much improved experience.Warm regards,

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful. Excellent customer service.
Stayed 1 night in Feb 2024
Response from Sergi Hernàndez, GM on 23 Feb 2024
Dear Pricilla,Thank you for your kind words! We're delighted to hear that our staff was very helpful and that you experienced excellent customer service during your stay. Providing exceptional service is at the core of our commitment, and it's always rewarding to know that our efforts have made a positive impact on your visit.If there's anything specific about your stay that stood out or any team member you would like to commend, we would love to hear more. Your feedback is invaluable to us as we strive to consistently exceed our guests' expectations.We appreciate your choosing our hotel, and we look forward to welcoming you back for another outstanding experience in the future.Best regards,

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is great especially if you need easy access to or from the airport. It is about a 10-15 minute drive away from the airport in a quiet area. There is a free shuttle and breakfast is included. The rooms were modern and very clean. I didn’t use the pool but the sauna was nice. I would definitely recommend the hotel. The front staff also spoke English which is always a benefit when you don’t speak Catalan.
Stayed 1 night in Feb 2024
Response from Sergi Hernàndez, GM on 9 Feb 2024
Dear Marilyn,Thank you for taking the time to share your positive feedback about your stay at our hotel. We're delighted to hear that you found our location convenient, enjoyed the modern and clean rooms, and took advantage of the free shuttle service and included breakfast.We're glad our staff could assist you in English, making your experience even more comfortable. Our Front desk staff speaks fluently englich, french, catalan and spanish, and some italian as well. If there's anything else you'd like to share or if you have any suggestions, feel free to let us know. We look forward to welcoming you back in the future.Best regards,

10/10 Excellent

Lorraine, Scottsdale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding staff, free timely airport shuttle, great room.
Stayed 1 night in Feb 2024
Response from Sergi Hernàndez, GM on 5 Feb 2024
Dear Lorraine,Thank you for your kind words about your recent stay at our hotel. We're delighted to hear that you had an outstanding experience, and we appreciate your positive feedback regarding our staff, free airport shuttle service, and the quality of your room.If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We look forward to the opportunity of welcoming you back for another great stay.Best regards,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great layover
Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on 2 Feb 2024
Dear Steven,Thank you for sharing your positive feedback about your layover experience at our hotel. We're thrilled to hear that your stay was great. If there's anything specific you enjoyed or if there are ways we can make your future layovers even more enjoyable, please feel free to let us know.We appreciate your choice to stay with us and look forward to welcoming you back in the future.Best regards,

8/10 Good

Kristine

Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on 23 Jan 2024
Dear Kristine,Thank you for providing your rating. We appreciate your feedback. If there are any specific aspects of your stay that you'd like to share or if there's anything we can do to improve and earn a higher rating on your next visit, please feel free to let us know.We value your input and hope to have the opportunity to welcome you back for an even better experience in the future.Best regards,

6/10 Okay

Mark

Liked: Staff & service
Disliked: Amenities
Breakfast was not good and was not worth the price at all and they make you pay it on the spot inside the restaurant like you gonna run away. Why not add it to room? It should be free for the high price of this hotel. It is a rip off. Overall i would not recommed it for the price. No sir.
Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on 18 Jan 2024
Dear Mark,Thank you for sharing your feedback regarding your experience with our breakfast service. We sincerely apologize if it did not meet your expectations, and we appreciate your candid comments.We regret if the value did not align with the price for you. Your satisfaction is our priority, and we take your comments seriously. If there are specific aspects of the breakfast or any other part of your stay that you'd like to discuss further or provide additional feedback on, please feel free to reach out to us.We appreciate your honesty, and we hope to have the opportunity to better serve you in the future.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on 17 Jan 2024
Dear guest,Thank you for your perfect rating of 10/10! We're delighted to know that you had a great experience during your stay. If there's anything specific you loved or if there are ways we can make your next visit even better, please feel free to let us know.We appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing our hotel!Best regards,

10/10 Excellent

Shanae, Euless

Liked: Cleanliness, staff & service, property conditions & facilities
It was my first time in Spain… this was a great experience. They definitely made are stay enjoyable.
Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on 15 Jan 2024
Dear Shanae,Thank you for choosing Sallés Ciutat del Prat Hotel for your first visit to Catalonia! We're thrilled to hear that your experience was great and that we could contribute to making your stay enjoyable.If there are specific moments or services that stood out to you during your stay, we would love to hear more about them. Your positive feedback motivates us to continue providing excellent service to all our guests.We hope to have the pleasure of welcoming you back in the future. If there's anything you'd like to share or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.Thank you for your kind words!Best regards,

10/10 Excellent

JamieLyan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Sergi Hernàndez, GM on 15 Jan 2024
Dear guest,Thank you very much for sharing!Best regards

10/10 Excellent

MARCIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly service
Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on 12 Jan 2024
Dear Marcia,Thank you for your kind words! We're thrilled to hear that you experienced excellent and friendly service during your stay with us. Providing exceptional hospitality is our top priority, and we're delighted to know that our team made your visit memorable.If there's anything specific you appreciated or if there's anything we can do to make your next stay even better, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back.Thank you for choosing us!Best regards,

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on 15 Jan 2024
Dear Amy,Thank you for sharing your feedback. We're delighted to hear that our staff was very helpful during your stay in Barcelona.Providing excellent service is a top priority for us, and we appreciate your acknowledgment of our team's efforts. If there's anything specific you'd like to highlight about your interaction with our staff or if there's anything we can do to enhance your future visits, please feel free to let us know.We look forward to the opportunity to welcome you back,!Best regards,

6/10 Okay

Bruce

Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on 12 Jan 2024
Dear Bruce,Thank you for taking the time to share your feedback. We appreciate your honesty, and we would like to understand more about your experience to make improvements where necessary.Your feedback is valuable to us, and we want to ensure that your future stays meet or exceed your expectations.Please feel free to reach out to us with any additional comments or suggestions. We value your input and hope to have the opportunity to enhance your experience during your next visit.Best regards,

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff.
Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on 10 Jan 2024
Dear Wayne,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with our staff.Our team takes great pride in providing exceptional service, and it's rewarding to know that our efforts have made a positive impact on your stay. If there's anything specific you'd like to highlight or if you have any suggestions for improvement, we'd love to hear more.We sincerely appreciate your kind words and hope to have the pleasure of welcoming you back to Sallés Ciutat del Prat Hotel in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to reach out.Warm regards,

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful.
Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on 10 Jan 2024
Dear Amy,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our staff to be very helpful during your stay at Hotel Sallés Ciutat del Prat.Providing excellent service and assistance is a top priority for us, and we're thrilled that our team's efforts made a positive impact on your visit. Your feedback is valuable to us, and we look forward to the opportunity of welcoming you back. If there's anything else you need or if you have any suggestions for improvement, please feel free to share.Warm regards,

2/10 Terrible

Bernardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience
Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on 9 Jan 2024
Mr. Bernardo, I have searched for information about your stay to find out what happened but I note that you did not show up at the hotel on the date booked so you have not stayed with us. You could hardly have had a negative experience when you have not visited our hotel.Please, do not hesitate to contact us for any additional comment about your "not stay".Regards

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
We were thrilled with this hotel. I read a lot of good reviews before booking. We only needed one night as a transfer between a cruise and our flight. We arrived almost 4 hours before check in and they found us a room early which was a huge plus. The room service was fantastic and all of the staff were amazing! It was great to have an airport shuttle that we could get early in the morning and the hotel had coffee and pastries for guests leaving! Would absolutely recommend this hotel.
Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on 9 Jan 2024
Dear Glenda,Thank you for choosing our hotel for your transfer between the cruise and flight. We're delighted to hear that you were thrilled with your stay and that we could accommodate an early check-in for you. It's great to know that you enjoyed the fantastic room service, and our staff left a positive impression on you.We appreciate your recommendation, and it would be our pleasure to welcome you back in the future. If there's anything specific you loved or any suggestions you have, please feel free to share. Safe travels!Best regards,

10/10 Excellent

Adamo, Laval

Stayed 1 night in Jan 2024
Response from Sergi Hernàndez, GM on 26 Jan 2024
Dear Adamo,Thank you for the perfect rating! We're delighted to see that you had a 5/5 experience during your stay. If there's anything specific you loved about your visit or if there are ways we can make your next stay even more enjoyable, please feel free to let us know.We appreciate your positive feedback, and we look forward to welcoming you back in the future. Thank you for choosing our hotel!Best regards,

10/10 Excellent

Nicaurys Yvett

Stayed 6 nights in Dec 2023
Response from Sergi Hernàndez, GM on 9 Jan 2024
Dear Yvett,Thank you for rating! We're thrilled to hear that you had an excellent experience during your stay. If there's anything specific that stood out to you or if you have additional comments, please feel free to share. We appreciate your positive rating and hope to welcome you back in the future.Best regards,

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sergi Hernàndez, GM on 9 Jan 2024
Dear Tia,Thank you for rating! We're thrilled to hear that you had an excellent experience during your stay. If there's anything specific that stood out to you or if you have additional comments, please feel free to share. We appreciate your positive rating and hope to welcome you back in the future.Best regards,

10/10 Excellent

Heidi, Washburn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sergi Hernàndez, GM on 31 Jan 2024
Dear Ms. Lynn,Thank you for the perfect rating! We're thrilled to hear that your experience was a 5/5. If there's anything specific you loved about your stay or if there are ways we can make your next visit even more enjoyable, please feel free to let us know.We appreciate your positive feedback, and we look forward to welcoming you back in the future. Thank you for choosing our hotel!Best regards,

10/10 Excellent

christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No tissues or facecloths. Missing one coffee cup
Stayed 1 night in Dec 2023
Response from Sergi Hernàndez, GM on 9 Jan 2024
Dear Christina,Thank you for taking the time to share your feedback with us. We're pleased to hear that you had a very good experience during your stay. We apologize for any inconvenience regarding the missing tissues, facecloths, and coffee cup. Your feedback is valuable, and we'll address these matters to ensure a more seamless experience for our guests in the future.If there's anything else you'd like to share or if there's anything we can do to make your next stay even better, please let us know. We appreciate your understanding and hope to welcome you back.Best regards,

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sergi Hernàndez, GM on 9 Jan 2024
Dear Brian,Thank you for rating! We're thrilled to hear that you had an excellent experience during your stay. If there's anything specific that stood out to you or if you have additional comments, please feel free to share. We appreciate your positive rating and hope to welcome you back in the future.Best regards,

10/10 Excellent

Gayleen

Liked: Cleanliness
This was our second stay. To be honest, we waited 45 minutes in the freezing cold for the shuttle, waited about 30 minutes to get checked in, and then the pool was closed for maintenance. We were looking forward to the pool, so that was a disappointment. We were also looking forward to breakfast because it was good last time we stayed. This morning, everything was cold! The eggs, bacon, Spanish omelette, and waffles were all cold. The pans holding the food were completely cold. Such a disappointment!
Stayed 1 night in Dec 2023
Response from Sergi Hernàndez, GM on 29 Dec 2023
Dear Gayleen,We sincerely apologize for the inconveniences you experienced during your recent stay. It's disheartening to hear about the delays with the shuttle, the check-in process, and the unexpected closure of the pool for maintenance. Additionally, we're sorry that the breakfast did not meet your expectations, and we appreciate you bringing these issues to our attention.Please rest assured that your feedback is valuable, and we take it seriously. We will investigate the issues you've raised and take corrective actions to ensure a better experience for our guests in the future.If there's anything else you'd like to share or if there are specific actions we can take to make amends, please feel free to let us know. We hope to have the opportunity to regain your trust in the future.We take this opportunity to wish a happy new year.Kind regards,

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, very clean, nice staff. Shuttle was on time and very convenient. Flooring needed in room needed repairs. Planks were loose and there was water coming up between them in the bathroom.
Stayed 1 night in Dec 2023
Response from Sergi Hernàndez, GM on 31 Jan 2024
Dear Mr. Van Osterom,Thank you for taking the time to share your feedback about your recent stay. We're delighted to hear that you appreciated our great location, cleanliness, and the convenience of our shuttle service. We also appreciate your kind words about our staff.However, we apologize for the inconvenience you experienced with the flooring in your room. Your feedback is valuable, and we will address this issue promptly to ensure it doesn't affect future guests.Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future.Best regards,

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sergi Hernàndez, GM on 28 Dec 2023
Dear Pauline,Thank you very much for sharing your rating. We look forward to welcome tou again soon.Kind regards,

10/10 Excellent

Jill

Stayed 1 night in Dec 2023
Response from Sergi Hernàndez, GM on 12 Jan 2024
Dear Jill,Thank you for the perfect rating! We're delighted to hear that your experience with us was excellent. It's our pleasure to have met your expectations, and we hope to continue providing excellent service during your future visits.If there's anything specific you loved about your stay or if there are ways we can make your next visit even more enjoyable, please feel free to share. We appreciate your positive feedback and look forward to welcoming you back.Thank you for choosing us!Best regards,

8/10 Good

Jana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sergi Hernàndez, GM on 8 Feb 2024
Dear Ms. Attridge,Thank you for taking the time to leave a review. If there are specific aspects you enjoyed or if there's anything we can improve upon, please feel free to let us know. We appreciate your feedback and look forward to the opportunity of hosting you again in the future.Best regards,

8/10 Good

Danny, Alpine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel in an industrial setting. Most surprising.
Stayed 1 night in Nov 2023
Response from Sergi Hernàndez, GM on 12 Dec 2023
Dear Danny,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel pleasant.If there's anything specific you enjoyed about your stay or any suggestions you have for improvement, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Best regards,

10/10 Excellent

deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ivan is the best concierge ever
Stayed 1 night in Dec 2023
Response from Sergi Hernàndez, GM on 11 Dec 2023
Dear Deborah,Thank you for your wonderful feedback! We are thrilled to hear that Ivan, our night recepcionist, made such a positive impression on your stay. We will make sure to pass along your kind words to him.Providing excellent service is our top priority, and it's fantastic to know that Ivan's efforts have enhanced your experience. If there's anything specific that stood out or any way we can make your future visits even more enjoyable, please don't hesitate to let us know.Best regards,

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Sergi Hernàndez, GM on 9 Jan 2024
Dear Chris,Thank you for rating! We're thrilled to hear that you had an excellent experience during your stay. If there's anything specific that stood out to you or if you have additional comments, please feel free to share. We appreciate your positive rating and hope to welcome you back in the future.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sergi Hernàndez, GM on 11 Dec 2023
Dear guest,Thank you for rating us 10/10! We look forward to seeing you again soon!Best regards,

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and very well decorated. And very good breakfast buffet.
Stayed 1 night in Dec 2023
Response from Sergi Hernàndez, GM on 11 Dec 2023
Dear Elizabeth,Thank you for your kind words! We are delighted to hear that you enjoyed your stay at our hotel and appreciated the well-decorated surroundings. Our team takes pride in creating a welcoming and aesthetically pleasing atmosphere for our guests.We're also pleased to know that you enjoyed our breakfast buffet. Providing a delicious and diverse breakfast is a priority, and we are glad it met your expectations.We look forward to welcoming you back for another pleasant experience.Best regards,

10/10 Excellent

Ian

Stayed 1 night in Dec 2023
Response from Sergi Hernàndez, GM on 11 Dec 2023
Dear Ian,Thank you for rating us 10/10! We are delighted to learn that your experience met or exceeded your expectations. It's our goal to provide exceptional service, and we appreciate your positive feedback.Thank you for choosing us, and we look forward to seeing you again soon!Best regards,

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Sergi Hernàndez, GM on 11 Dec 2023
Dear Alexandra,Thank you for rating us 5/5! We are delighted to learn that your experience met your expectations.Thank you for choosing us, and we look forward to seeing you again soon!Best regards,

10/10 Excellent

Colin

Business traveller
Liked: Amenities
Airport hotel
Stayed 1 night in Nov 2023
Response from Sergi Hernàndez, GM on 1 Dec 2023
Thank you for your positive feedback! We're thrilled to hear that you had an excellent experience. If there's anything specific you loved about your stay or if you have any preferences for your next visit, feel free to share. We appreciate your support and look forward to welcoming you back in the future.

4/10 Poor

Louise

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The property was bright, well lit, very clean and very nice front desk staff. Good food. However, we chose this for the airport shuttle for an early morning flight to the US. Good thing we left as early as we did. The shuttle driver and his assistant were not happy with all our luggage. So they took it out on us. They refused to listen when I said that we needed to be dropped at the main terminal for Delta. The driver refused when I complained again and asked to be let off as they pulled into terminal 2. (We had too much luggage just to hop off.) He demanded to take us to terminal 3, which is home to one European commuter air service and is miles from the main terminal. No cabs were around at the time we were dropped there, in the dark. We complained and asked to go back to Delta. No dice. They refused. So we hiked, with six pieces of luggage, until we could flag down a cab in the middle of the high speed road. Total cost for their shuttle meanness: 28 Euros to get back to where they should have dropped us off. We made it to our international flight with 5 minutes to spare, thanks to them. Don't go near this place if you need a shuttle. It was a horrible way to end our trip to Spain.
Stayed 1 night in Nov 2023
Response from Sergi Hernàndez, GM on 28 Nov 2023
Dear Louise,We sincerely apologize for the unpleasant experience you had with our airport shuttle service. Your feedback is deeply concerning, and we want to express our sincere apologies for any inconvenience and frustration caused.The behavior you described is not in line with our standards of service, and we have investigated this matter thoroughly to address the issue and prevent any recurrence. The shuttle driver does not remember what happened and certainly, there is no terminal 3 at Barcelona Airport (only 1 and 2). I understand that it is due to confusion, perhaps due to the language. Providing a reliable and courteous shuttle service is of the utmost importance, and we are truly sorry that you had such a negative experience, especially on the day of your departure.If there's anything we can do to make amends or if you have additional details to share, please reach out to us directly. We appreciate your feedback, and we hope to have the opportunity to address and rectify this situation.Thank you for bringing this matter to our attention.Kind regards,

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was just great close to the airport with a shuttle to drop off our Son heading back to the states. Very nice rooms, so clean and inviting everything we needed. Nice bar and restaurant to share a drink and the food was fantastic. The breakfast in the morning was awesome and couldn’t get enough. Enjoyed a swim in the covered pool. Will make sure to stay again when going in and out of Barcelona!
Response from Sergi Hernàndez, GM on 28 Nov 2023
Dear Robert,Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that your stay at our hotel was great, and we appreciate your kind words about our proximity to the airport, shuttle service, and overall amenities.It's wonderful to know that you found our rooms clean and inviting, and that you enjoyed the bar and restaurant offerings. We're especially pleased that the food exceeded your expectations, and that you had a fantastic breakfast experience. Additionally, we're delighted that you had a chance to enjoy the covered pool.Your satisfaction is our top priority, and we are grateful for your feedback. We look forward to welcoming you back on your future travels in and out of Barcelona. If there's anything specific you loved about your stay that you'd like to highlight, or if you have any preferences for your next visit, please feel free to let us know.Thank you for choosing our hotel, and we can't wait to host you again.Best regards,