Debacle Upon Check-In
When we arrived from the airport for our Anniversary stay, my wife and I were pleased with the ambiance of the lobby and the orderliness of the bell staff. Unfortunately, these were erased when we were assigned a room.
I had specifically booked a room with a tub, not only for the romantic nature of the trip but also due to my wife's disability, she is unable to bath in normal showers. Calling down to try and change the room seemed to be effortless, but after an hour of waiting we became more than impatient.
We proceeded back to the lobby to address the front desk staff directly, but politely giving them the benefit of the doubt and not being quick to pass judgement. After short conversation, we were given our new set of key cards and told that our luggage has already been brought to our room.
Those that are familiar with this hotel understand the keys they provide effect a layer of security in that you cannot use the elevators without a working card. Heading upstairs, there was already another patron in the elevator that had their card to activate it. Getting off on our floor, we then realized that our cards did not work. So, we are essentially stuck on the floor with no way to go down or access our room.
Thankfully, after an hour and half of the entire situation, we finally were able to begin our stay.
Outside of this incident, as frustrating as it was, we did truly enjoy our stay. All of the staff were very attentive and quick to insure we enjoyed ourselves.