Posted 24-Jun-2017 on Hotels
The apartment was very well equipped and clean. Unfortunately, the air conditioning didn't work and the temperature was in the 30s during our stay. We couldn't open the windows as there is a very busy road outside. Ana, the staff member did her best to resolve the problem but that meant we had workmen in the apartment on 2 days out if the 4 we were there and all to no avail. It spoiled our visit and my request for a partial refund was not acknowledged. If we visit Porto again we would choose somewhere nearer the old town as it was a long way to walk to a decent restaurant, bar or public transport and the heat made this uncomfortable. All in all, we loved Porto but disappointed with the accommodation and its location
Comment from Hotel Management
We apologize, once again, for what happened. It was not a totally comfortable stay due to the air conditioning.
But we inform you that after your departure the air conditioning was resolved with time and today the problem is no longer repeated.
Despite this less pleasant situation, it was a pleasure to meet Mollie and her husband.
We would be delighted to welcome you back, you will always be welcome and with the air conditioning working par excellence.
Simon Guest Apartments