Ratings based on 121 Verified Reviews

4.4 out of 5
86% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Clean and comfortable

Posted 12-Apr-2018
Pros: A lot of people enjoyed the pool and hot tub.
Check-in was quick and friendly. The room was spacious and clean. We had a good night's sleep on the big, comfortable bed. The breakfast was satisfactory with delicious cinnamon buns. Our toilet would not flush which was inconvenient and the shared facility by the pool was very wet and messy. These issues were dealt with after we checked out. We would go back if we were looking for accommodation in the area.
Comment from Hotel Management
15-Apr-2018 by GM, Hotel Management
Thank you for the great review!
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 11-Apr-2018
Alex helped us at check in and check out. We had the best experience with her. My kids loved the pool so much they didn't want to leave. Will definitely stay again!
Comment from Hotel Management
18-Apr-2018 by Rex, Hotel Management
Its fantastic to hear that your stay with us was so good! We are always pleased to see guests leaving fantastic reviews for us. Thank you! It really helps us to better serve you for your next stay. Hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Apr-2018
Not too fancy, but clean and the morning breakfast was reasonable. Refrigerator and the microwave oven was a big plus. The tissue was not renewed, the second day even though was empty. Overall pretty good lodging experience for the price!
Comment from Hotel Management
18-Apr-2018 by Rex, Hotel Management
We apologize that things were not picture perfect, as that is our absolute aim. We are however pleased to hear that your stay was a good one. Thank you for the amazing review as it better helps us to suit the needs of those who work with us. Thank you for staying with us, we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Best complimentary breakfast I have ever seen!

Posted 07-Apr-2018
Check in was fast, room was clean and comfy. Shower has decent water pressure. Free wifi. Great breakfast. There were eggs, biscuits, gravy, muffins, fruit, waffle maker, and pancake maker.
Comment from Hotel Management
17-Apr-2018 by Rex, Hotel Management
Its fantastic to hear that the breakfast held up to every expectation! We pride ourselves in knowing that our establishment could offer you such a wonderful stay. We are always pleased to hear that our breakfast was hit! Thank you for staying with us, we hope to see you gain soon.
3 out of 5
by A verified traveller from Beaumont, Alberta

Disinterest of staff

Posted 05-Apr-2018
Pros: Clean, good location.
Cons: Staff training. Better designated pet area as our pets are part of family and need to be well received also.
Location: Location good. Too tired to explore area.
The room we were assigned was taken although took a little bit to convince them. Dog area advertised was terrible consisting of a rocked area way on side for smokers. When asked where it was the staff didn't seem interested or to know exactly where it was located. Hot water took 10-15 minutes to heat up in morning. Room clean and location good.
Comment from Hotel Management
07-Apr-2018 by Rex, Hotel Management
We are so incredibly sorry to hear about the state of things during your stay. We never want our guests to feel like they are a burden to us! Its even more unfortunate that your four legged friend was not given 5 star treatment. We hold them in very high regard and apologize for our staff. We will be reaching out to them to ensure something like this never happens again. We will do our best to fix up things and make it better for a future stay. Thank you for your review as it helps us to better serve you.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Apr-2018
Friendly staff, room a bit unclean but after long day of travel was ok for what we needed. Great breakfast
Comment from Hotel Management
05-Apr-2018 by Rex, Hotel Management
We are sorry to hear that your room wasn't in tip top shape. We will be meeting with our team to correct this issue. We hope that in future stays you will be far more happy. Thank you for giving us a review as it helps us to better serve you.
4 out of 5
Recommended
for Everyone
by A verified traveller from Alberta

Nice hotel

Posted 02-Apr-2018
Room was large and clean. Only one issue. There was heat source in bathroom and the heater was on the other side of room. It was a cold room for a shower. The breakfast was good. Real food. I like that it was a bit off the highway so absolutely no road noise. I would stay again.
Comment from Hotel Management
05-Apr-2018 by Rex, Hotel Management
We are so apologetic for the inconsistancy with temperature in your room. Though we are thrilled to hear that you were pleased with both the location and the breakfast. We will do our best to fix the issues so that when you stay with us again it'll be a far better stay. Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveller

Exceeded Expectations

Posted 31-Mar-2018
Pros: Rooms and beds we're comfortable.
Cons: Pool and hot tub are small.
Location: Lots of restaurants nearby.
Great rooms and comfort for the cost. I will stay here again. Staff were helpful and friendly. Loved this one.
Comment from Hotel Management
05-Apr-2018 by Rex, Hotel Management
Its wonderful to know that your stay with us could be a good one. We apologize that the pool wasn't large enough. We will talk with our staff and see if anything can be done to change things for your next stay. Hope to see you again soon.
3 out of 5
by A verified traveller

No fun for kids.

Posted 31-Mar-2018
Pros: Expedia
Tried this hotel for $20 more than their competitor next door. Booked it since it had a pool and hot tub. Found out AFTER checking in it was out of order. Perhaps something to state before checking in. TV didn't work, so waited 30 minutes to have that fixed by someone coming into the room at bedtime. Room was a bit dated with peeling wallpaper. Please check out their competitor next door for $20 less and softer beds.
Comment from Hotel Management
05-Apr-2018 by Rex, Hotel Management
We apologize for the state of the Pool and Hot tub during your stay. We regret that things had to be like that during your stay. We will meet with our staff, addressing all that you've said in your review and see what we can do to make things better for the future. We hope you will give us another chance to make your stay great. Thank you for letting us know what we could improve on.
5 out of 5
Recommended
for Everyone
by A verified traveller from Centennial, Colorado

Nice place to stay but horribly noisy!

Posted 30-Mar-2018
Cons: I guess there is no way to advise parents of young children to have their children refrain from running and jumping on the beds is there???
The room was clean and comfortable. We also enjoyed the breakfast. The only down side was the people in the room directly above us came in about 11:p.m. and it sounded like children were running all over the place for the next hour. The banging going on above our heads was very annoying and we couldn't sleep until they finally went to bed! As we were packing up to leave the next morning, the noises began again.
Comment from Hotel Management
05-Apr-2018 by Rex, Hotel Management
We apologize for the noise level during your stay. Its unfortunate that nothing could be done during the course of your stay and we aim to fix that for the future. We will talk with our staff and see if something can't be done to correct this. We are glad our breakfast was a good one though. We hope to see you again soon. Thank you for staying with us.