2 outdoor pools, free pool cabanas, pool umbrellas
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Reviews of Pacific Cebu Resort

3.5 out of 5
Pacific Cebu Resort
Barangay Subabasbas, Mactan Island, Lapu-Lapu, Cebu

Reviews

6.8
Rating 10 - Excellent. 90 out of 539 reviews" "
Rating 8 - Good. 199 out of 539 reviews" "
Rating 6 - Okay. 132 out of 539 reviews" "
Rating 4 - Poor. 70 out of 539 reviews" "
Rating 2 - Terrible. 48 out of 539 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Fern

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The best restaurant and waiter/waitress are so polite clean and good customer service
Stayed 2 nights in Sep 2023

8/10 Good

David

Liked: Room comfort
Disliked: Property conditions & facilities
A property with potential
Our stay didn’t start well. We tried to contact the resort to say we would be checking in late, but no one answered at the number listed on Hotels.com. A Filipino friend was able to contact them through Facebook messenger. We learned they had no record of our reservation. I used the chat feature on Hotels.com app to find out what we should do. They were also unable to contact the property. I then spoke to the reservation support person who gave us some options. One was to pay the price of the reservation and they would book another place. I didn’t like this option because we couldn’t check the possible places because I only had my phone and I was busy chatting with the online support. We decided to go to the resort and see what we could work out. We were able to get the room we had booked at the price we wanted. The resort is understaffed, but the staff they do have is friendly and helpful. The place looks like it is still trying to recover from a major typhoon from a few years ago. Our first room was deluxe garden view. There were a few problems: no towels, tv remote didn’t work, the bathtub wouldn’t hold water because of a bad stopper, the bulb on the veranda was burnt out. We called the front desk and things were fixed quickly. The next day we moved to an ocean view room. It was much nicer and it turned out to be a free upgrade. The infinity pool is very nice. This could be a very good resort if the company has the resources to get everything fixed.
Stayed 2 nights in Aug 2023

2/10 Terrible

JERALYN

Disliked: Cleanliness, staff & service, property conditions & facilities
The property needs better customer service. I booked for my daughter who is currently on her summer vacation. She was with her cousins, so we booked additional rooms because the resort refused them to walk around or even check out the place. Even if they walk to the side of the swimming pool, someone will follow them and bring a piece of paper to try to collect payments. The resort collected other fees upon checkout, saying it was for an upgrade. Please stay away from this resort. They're ripped off. The resort itself is terrible—tiny swimming pool and bugs all over.

4/10 Poor

Harmilieza

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We chose family suite, the couch soo dirty, there' a terrace but wont provide tables and chairs if u want room service..i've stayed here before no improvement sa room, locks and the breakfast food, what happened, no longer buffet?!!..ok lang ala carte but longganisa of jollibbee is much yummier than what they served...never ever will i come.back to that resort!!!
Stayed 1 night in Apr 2023

4/10 Poor

Maricel

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities

10/10 Excellent

Jondee, Gatineau

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely go back
Stayed 1 night in Jun 2022

10/10 Excellent

Jondee, Gatineau

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely go back
Stayed 1 night in Jun 2022

2/10 Terrible

Mary Anne

Travelled with family and small children
May we request for rebooking of our schedule. When we arrived at the resort on December 20, 2021 at 11pm due to 3x delayed of air flight it is not operational. The resort has no prior notice or advise that they were not operating due to typhhon affected. Hoping that Expedia could help us to rebook our schedule since it was not use and it is paid already.
Stayed 3 nights in Dec 2021

8/10 Good

Peter Van

Liked: Cleanliness, staff & service
Just OKAY
I am very satisfied with how friendly and courteous the staff members are but I am not happy with the room condition. The air conditioning was so bad. I did ask for electric fan but they do not have any and ended up not having a good night sleep. The bathroom drain are clogged too causing the water to flood the floor and bathtub. Food was great, simple yet tasty.
Stayed 1 night in Aug 2020

2/10 Terrible

Janet

Stayed 4 nights in Mar 2020

2/10 Terrible

Dennis Jr

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It can be improved!
The surroundings is very dirty and untidy. The bed linens and towels looks very old and dirty. Breakfast choices in the buffet must be improved including hygiene. Staff must be trained in terms of customer service and attention to details.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

2/10 Terrible

Arnel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First of all I have 2 room for three days, I was so disappointed for what I paid, my reservation was in each room one double , and one twin, which what I paid online, when I checked in was given me two twin, of course I did complain to receptionist, and she said no available room, to be given to me, this is a big mistake, every day I ask for towel hand towels coffee some creamers some towels are brown colors already means too old, that’s why I ask again sometimes, Room service are very poor, this all my experience on this hotel,
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STEER AWAY FROM THIS RESORT
BEWARE AND BE CAREFUL WITH THIS RESORT FOR CHARGING ITEMS YOU DID NOT CONSUME. I AM A DISGRUNTLED CUSTOMER. IT STARTED WITH WAITING FOR OVER 2 HOURS FOR OUR ROOM TO BE AVAILABLE. NEXT DAY WHEN CHECKING OUT THEY CHARGED US FOR A BOTTLED WATER WE NEVER TOOK AND WHEN WAITING FOR THEM TO SORT OUT, I DECIDED TO PAY IT AS WE STILL HAVE A LONG TRIP AHEAD OF US UNTIL THE WOMAN SAID WE BETTER JUST PAY FOR IT. THIS MADE ME MAD THAT I REFUSE TO PAY INSTEAD. A GOOD MAN AT RECEPTION, WHO SERVED US THE DAY BEFORE, ADVISED THE WOMAN AT RECEPTION TO DISREGARD THE CHARGE. THERE ARE A LOT OF GOOD ACCOMMODATIONS IN THE AFEA. STAY AWAY FROM THIS RESORT 😡😡😡
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Below average
Hotel was not exactly what was represented in the pictures online. Rooms were dated, dusty, and had unprofessional looking ad-on lighting installed. The “beach” was terrible. The water was laden with seaweed and not swim able. The staff were friendly and accommodating. If not for them, the hotel would have been a bust.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2019

6/10 Okay

gregory

Liked: Cleanliness
Disliked: Staff & service
Okay but not great
Room we stayed in was dated however hotel in general was nice, staff also didn't apply happy hour when we used the bar and we had to ask them to do this
Stayed 1 night in Nov 2019
Response from Laurie - FOM on 10 Dec 2019
Dear Mr. Gregory, Thank you for your feedback. We apologise for not meeting your expectations, the resort is currently updating the rooms by building and the property will soon be expanding. Rest assure that we will also improve on our service. Once again, thank you for your comment and we hope to see you again soon on your next visit.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Eating out side, not good parking, hard to find, small beach
Stayed 2 nights in Oct 2019
Response from Maria-FOM on 18 Nov 2019
We will do our best to improve more on our facilities. We have a future plan for renovation and other improvements. Thank you for highlighting this to our attention. And we hope to see you again soon.

2/10 Terrible

Dan, Minnesota

Disliked: Cleanliness, property conditions & facilities
Terrible service. Charge for everything. Far from anywhere. Very dirty room
Stayed 3 nights in Nov 2019
Response from Maria - FOM on 20 Nov 2019
We regret to know that we did not meet your expectation. Rest assure that all your concern is highlighted to the management. The hotel is now in the process of renovating our rooms as well as frequent trainings on our staff's service. We will aslo review our policies and procedure to meet our guests expectations. Thank you once again for your feedback and we hope to see you again on your next visit to Cebu.

6/10 Okay

Alfonso A

Travelled with family
Good trip
It was good
Stayed 5 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They charge 900php for an airport transfer when a cab or any other transportation is half that price. 50% of your food order from outside the resort so you’re forced to eat their overpriced bad restaurant food (club sandwich hard meat, pizza with cardboard dough, fettuccine with 4 little shrimp, adobo fried rice with adobo on a teeny tiny sauce dish to mix to the fried rice, etc!). Breakfast was free for 2 so our son (our 3rd confirmed companion) was 600php with basically last night’s leftover meat dishes and powdered drinks! Not to mention the loud music and groups all over that they host activities for. Was not relaxing at all. The beach area had so much washed up trashed on the side during low tide, specially on the concrete walkway out to the ocean (yuck it stunk!). That concrete walkway is also not complete done and breaking apart towards the end with metal wires. The pool on their main photo is not accessible to just anyone but only to guest who booked that building behind it. The cabana cushions, pillows, and towels were dirty and dinghy. Oh and not to mention the snake at the walkway to our room! Only great thing about the place are the friendly staff. Playing off as a 4 star resort with 4 star resort prices for a 2 star hotel!!!
Stayed 2 nights in Aug 2019
Response from Laurie on 10 Sept 2019
Dear Valued Guest, Thank you for taking the time to share your thoughts and experience at the Pacific Cebu Resort Int'l, your feedback and comments is always welcomed and very much appreciated. I sincerely apologise for not meeting your expectations and thank you for bringing this to our attention. On behalf of the entire team we thank you for your patronage and we look forward to welcoming you again soon.

4/10 Poor

Jason

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are very tired
The beaches and restaurant were reasonably good. Staff were good. The rooms are clean but really tired and could do with a lick of paint. We stayed on 2 different occasions during our hilidays, first stayed in 2 double rooms, 2nd stayed in a family suite and could see a lot of paint coming off on furniture. For the price we paid per room, it was not up to standard. Then we requested if we could check out 3 hours later due to our late flight back, they could not accommodate us in the same room so they had to rebook us in a different smaller room and we had to pay full price for this. Very disappointing. Their security was very good and restaurant staff were excellent. the infinity pool highly recommended.
Stayed 3 nights in Jul 2019
Response from Laurie on 10 Sept 2019
Dear Jason, Thank you for taking the time to share your thoughts and experience at the Pacific Cebu Resort's Int'l, your feedback and comments is always welcomed and very much appreciated. I sincerely apologise for not meeting your expectation and rest assure that we will do our best to improve more on our service and facilities. On behalf of the entire team we thank you for your patronage and we look forward to welcoming you again soon.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Nyl on 11 Sept 2019
Dear Jonathan, Thanks for staying with us. Hope to see you soon.

4/10 Poor

Tocho

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff by far the best on this place. they were very friendly and helpful. Worse staff managers, I try to talk to them but they were always on break, facilities are not well maintained. beautiful paradise but they allow it to follow apart. (bathroom malfunctions, pictures on the web does not match what we experienced.
Stayed 5 nights in Jul 2019
Response from Laurie on 10 Sept 2019
Dear Tocho, Thank you for taking the time to share your thoughts and experience at the Pacific Cebu Resort International, your feedback and comments is always welcomed and very much appreciated. Your positive comments have been passed on to our team members for whom such feedback is highly motivating.I sincerely apologised for not meeting your expectations and rest assure that we will do our best to improve more. Thank you for bringing this to our attention. On behalf of our entire team we thank you for your patronage and we look forward to welcoming you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

2/10 Terrible

SpaRoom308, Cebu

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room 308 spa villa, is NOTHING like the pictures, maybe 10yrs ago, save your money go somewhere else
Stayed 1 night in Jul 2019

10/10 Excellent

Marilou and Valene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The facilities are quite good. The restaurant food is quite poor especially the dinners. At one stage five of the silver breakfast bowls were empty at the same time. the breakfast options are limited. The restaurant/pool service is hit and miss. We were at one of the secondary pool and there was nobody serving. Security called them and we ordered a drink. I asked for a menu and the waiter took 20 minutes to deliver it. It was on the bar 10 meters away so I had already gotten it myself. I ordered a spa room but the spa was unusable for 2 of the 6 days because there was a lot a leaf litter on the netting above the outside area and the rain washed in loads of brown water that covered the walls, floor and spa. Waste of money there. The parasailing was good but the island hopping with BBQ lunch was not worth the price. Lastly, we ordered a car for the day to go into Cebu City and the driver hit on my girlfriend asking her for her mobile number.
Stayed 6 nights in Jun 2019

8/10 Good

Edgar, Cebu City, Philippines

Liked: Staff & service
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Relaxing but lacking in service
The resort is very nice but service is lacking. It's away from the hustle and bustle of the city which is nice but they don't seem to push or offer any activities unless you go ask. Very nice if you want to relax and just unwind but not if you want to party. Food was okay but seems to cater more toward Asian taste. Rooms have wall mounted A/C units which do the job but can be loud and never seem to turn off. The room also had a small step down into the bathroom which we did not notice till I walked in and took an awkward step. My wife tripped on it coming out of the bathroom. Not a big deal but a little heads up would have been nice. We had an awesome ocean view room but then they had a few outside events that set up right outside and were loud and it would have been nice to know that it was happening. Raffy in the dining area was the only one that was friendly and attentive. Everyone else you have to flag down to get them to come over. Massage in their spa was excellent but the building needed some attention to the courtyard leading to the rooms. I got bitten on the top of my feet and it seems like a very small bite till the next day when it starts to itch like crazy. Not sure where or what bit me but other than that no issues.
Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing experience!! Will definetely coming back!!!
Stayed 6 nights in Jun 2019

4/10 Poor

Ellen

Disliked: Staff & service
Great view
Front desk just asked for my deposit and didn't explain Breakfast times and where. I didn't know that I bought my package with breakfast included so I assume I didn't have one. On my second day I asked the Front desk about breakfast. She said I should have received a Voucher for it since my stay comes with breakfast. Transportation going out is a problem. No help from staff to call Grab or taxi. Have to use the Hotel service transport and it is very expensive. My room has mold all over the ceiling of the bathroom. I requested for another room and at first the Front desk was hesitant and will just send Housekeeping to clean it. Housekeeping came and I guess it's too much to clean so I was given another room, much cooler and better. I'm happy with their quick action to solve the problem.
Stayed 3 nights in Jun 2019

10/10 Excellent

Rachel Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Louella Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Maria - Front Office Manager on 13 Jun 2019
Thank you for your valuable ratings, in behalf of our team we thank you for your patronage at Pacific Cebu Resort International. We hope to have the opportunity to welcome you back soon.

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Jun 2019
Response from Maria- Front Office Manager on 13 Jun 2019
Thank you for your ratings,your feedback is always welcomed and very much appreciated. In behalf of our team we thank you for your patronage at Pacific Cebu Resort International. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Maria - Front Offcie Manager on 13 Jun 2019
Thank you for your ratings,your feedback is always welcomed and very much appreciated. In behalf of our team we thank you for your patronage at Pacific Cebu Resort International. We hope to have the opportunity to welcome you back soon.

4/10 Poor

Young Hee

Disliked: Cleanliness, property conditions & facilities, room comfort
Old resort; aircon is old; loud and let run 24 hours to stay in a cool room. I could not open the window since there is no fly screen. I paid AU$ 198 for sea view but not worth for money,
Stayed 7 nights in May 2019
Response from Maria - Front Office Manager on 13 Jun 2019
Thank you for your ratings,your feedback is always welcomed and very much appreciated. In behalf of our team we thank you for your patronage at Pacific Cebu Resort International. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Ian paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relax
nice relaxing time with nice pools and beach
Stayed 2 nights in Apr 2019
Response from Maria - Front Office Manager on 13 Jun 2019
Thank you for your valuable ratings, in behalf of our team we thank you for your patronage at Pacific Cebu Resort International. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Dempsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Maria- Front Office Manager on 13 Jun 2019
Thank you for your valuable ratings, in behalf of our team we thank you for your patronage at Pacific Cebu Resort International. We hope to have the opportunity to welcome you back soon.

6/10 Okay

Anonymous

Travelled with family, Travelled with family and small children, Travelled with group
The place was nice but not a child friendly. They have 4 pools, 3 never allows kids 7 years old down. Their kiddie pool was big but up to waistline of a child as in flat. My children are advance class in swimming and practicing for competition already, how can a child enjoy a water that short? It would be okay if they at least observe the child first before saying no. Their rude lifeguard will just say, complain it to the management. A big points off... Breakfast buffet has less options of food, beach was beautiful but ones you step in the under ground water, no good.
Stayed 1 night in May 2019
Response from Maria- Front Office Manager on 13 Jun 2019
Thank you for your ratings,your feedback is always welcomed and very much appreciated. In behalf of our team we thank you for your patronage at Pacific Cebu Resort International. We hope to have the opportunity to welcome you back soon.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff were excellent, but this hotel lacks property management. It was much better 2 years ago when run by the Japanese owner. What I didn’t like was the room, which was located on the second floor in mass housing, shower head does not fix to the wall without falling off, fridge doesn’t work, no wifi in the room, boat trips were extremely overpriced (9k peso for 2 people is ridiculous!). Also everyday during peak Japanese holiday season the hotel let the entire village in with bus loads of locals and noise forcing guests to have breakfast in a smaller area further away. Hotel staff refuse to order a taxi leaving us stranded and paying 200 peso for pregnant wife to take a trike to the local mall. Clearly management are putting profits ahead of customer service. I used to love this hotel but now I probably won’t go back.
Stayed 2 nights in May 2019
Response from Maria-Front Office Manager on 13 Jun 2019
Thank you for your ratings,your feedback is always welcomed and very much appreciated. In behalf of our team we thank you for your patronage at Pacific Cebu Resort International. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Elsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but far!
Is really far from everything. Even though is really nice is not convenient if you want to explore.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had free water and cookies :) Free buffet breakfast as well. Good selection of cocktails. Nice clean sand. Cool walk out bridge
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Terrible
This was by far my worst experience. The hotel is located out of town they refuse to call a taxi. And insist on you using their ride service at 900 peso while a taxi cost aproximately 1/3 that amount. The hotel smelled of sewage. The room was dirty and their garden is really just a patch of lawn
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 4 nights in Feb 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Pros: The pool was great when the weather cooperated. The staff was nice and polite. Good live band singers (the guy has a very nice voice and speaks good English, female’s English wasn’t as clear) Cons: The gym (or lack there of) The food was a bit too salty and selection was limited. (Stick to the fettuccine and deep fried squid head, they are probably the only acceptable dishes there) The room’s facilities looked much nicer in the picture. Our outdoor jacuzzi and sunbathe area was dirty. I found a lizard inside our room on the front door...
Stayed 2 nights in Feb 2019