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Reviews of Novotel Goa Dona Sylvia Hotel

5 out of 5
Novotel Goa Dona Sylvia Hotel
Cavelossim Road, Mobor, Cavelossim, Goa

Reviews

8.6

Excellent

Rating 10 - Excellent. 68 out of 135 reviews" "
Rating 8 - Good. 51 out of 135 reviews" "
Rating 6 - Okay. 6 out of 135 reviews" "
Rating 4 - Poor. 5 out of 135 reviews" "
Rating 2 - Terrible. 5 out of 135 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Atul, Alpharetta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast Buffet Servers were great taking care of customers. The welcome drink was local goan and was great . Staff was great
Stayed 1 night in Feb 2024
Response from Dennis D'Costa on 19 Feb 2024
Dear Atul,Greetings from Novotel Goa Dona Sylvia Resort!Thank you for sharing your valuable feedback!It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience.We look forward to having you stay with us in the near future.Warm Regards,Dennis

4/10 Poor

Dhaval

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from Dennis D'Costa on 9 Feb 2024
Dear Dhaval,Greetings from Novotel Goa Dona Sylvia Resort!We appreciate your efforts of sharing your valuable feedback on this forum.Our constant endeavor is to ensure a satisfying guest experience and we regret failing to match your expectations. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit.We sincerely look forward to the opportunity of serving you again in the near future.Warm Regards,Dennis

4/10 Poor

Rajesh

Liked: Cleanliness
Disliked: Property conditions & facilities
Wifi did not work in the room.
Stayed 3 nights in Dec 2023
Response from Dennis D'Costa on 30 Dec 2023
Dear Rajesh,Greetings from Novotel Goa Dona Sylvia Resort!We appreciate your efforts of sharing your valuable feedback on this forum.We have also noted your concern about Wi-Fi, which are being addressed to ensure our guests enjoys a comfortable stay with us.It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards,Dennis

8/10 Good

Shila

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at the Novotel Goa Dona Sylvia Hotel. Breakfasts were really good - very varied with both continental and Indian choices available. We came during a quiet period so lots of space around the pool which was well maintained. HOWEVER We arrived around 3am and had booked a family room which was supposed to accommodate 4 people. We were surprised to find only one large bed in the room and no preparations had been made for the family. When we questioned them about the room they advised that the window seat doubled up as a bed! It was certainly not a bed as the cushion was very hard and only a small person could sleep in that corner. I can't believe that we paid extra for a family room only to discover that our room was the same size as all the other ones! The staff were very friendly and helpful. Nothing was too much for them. They are a credit to the hotel which is why I was shocked to find out that the hotel's treatment of their staff was less that expected. There is a huge array of food available at the buffets throughout the day in the hotel. I asked a member of staff what happened to the food once the service was over and was advised that it is all thrown away and staff are not allowed to eat the leftover food. In this economic crisis, I find it heartbreaking that the hotel would treat their staff this way. They would rather throw away the food than offer it to their hardworking staff who make this hotel what it is today. Shame on them!
Stayed 7 nights in Oct 2023
Response from Dennis D'Costa on 26 Nov 2023
Dear Shila,Greetings from Novotel Goa Dona Sylvia Resort!We appreciate your efforts of sharing your valuable feedback on this forum.We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us.It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards,Dennis

10/10 Excellent

Sunil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Super se bhi upar
Stayed 4 nights in Oct 2023
Response from Dennis D'Costa on 3 Nov 2023
Dear Sunil,Greetings from Novotel Goa Dona Sylvia Resort!Thank you for sharing your valuable feedback!It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience.We look forward to having you stay with us in the near future.Warm Regards,Dennis

8/10 Good

Glen

Liked: Property conditions & facilities
Property is okay no bad.
Stayed 1 night in Aug 2023
Response from Dennis D'Costa on 31 Aug 2023
Dear Glen,Greetings from Novotel Goa Dona Sylvia Resort!!Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards,Dennis

8/10 Good

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Dennis D'Costa on 31 Aug 2023
Hi Abhishek,Greetings from Novotel Goa Dona Sylvia Resort!!Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards,Dennis

2/10 Terrible

Ian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Dennis D'Costa on 2 Sept 2023
Dear Ian,Greetings from Novotel Goa Dona Sylvia Resort!We thank you for your valuable Rating.Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. Would request you elaborate on the concerns experienced by you so that we can take corrective measure to avoid future occurrence. Kindly mail us on ha6p4-fo@accor.com.We sincerely look forward to the opportunity of serving you again in the near future.Warm Regards,Dennis

10/10 Excellent

Anil Kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location : awesome beach view resort , very neat and clean Room: awesome cottage type rooms, very open and nice feeling. Neat and clean room Food: very nice Staff : very polite and cooperative Restaurant: good food and good option
Stayed 4 nights in Jun 2023
Response from Dennis D'Costa on 28 Jun 2023
Dear Anil,Greetings from Novotel Goa Dona Sylvia Resort!Thank you for sharing your valuable feedback!It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience.We look forward to having you stay with us in the near future.Warm Regards,Dennis

2/10 Terrible

Kunal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First of all would like to highlight the check in time for the property is 3pm which is very very late. I was travelling with my family(wife and 1 year old kid) and reached Goa at 9am. From North Goa Airport to Hotel is around 1.5hrs.One can go ahead and book Goa Miles Taxi from airport to hotel which will cost around Rs 2500/-.We had requested the hotel for early check in, although when we reached the hotel they told us we are fully booked and asked us to explore the property. We did that but even after 3hrs they could not get us a single room for checkin.Finally they managed to get us a room at 2pm with so much hassle and constantly reminding them. Overall food is very good and the spread is nice althrough the rates are very steep. Room service-They don't care to take the phone call of guests.Had to call several times before someone answers the phone or have to connect through the reception. Room has all amenities but they are old. Lastly i would like to highlight that the hotel is surrounded by taxi union which don't allow outside taxi to come to the hotel and if you go to book taxi through hotel they charge around 2-2.5 times the actual cost. In our case they asked us to pay Rs 6000/- to MOPA Airport which is very steep. It's as if they are looting the guests in broad daylight with no cap on the pricing. Overall the stay was below expectations and it felt that they are short of staff and could not effectively manage all the guests.
Stayed 2 nights in Apr 2023
Response from Dennis D'Costa on 29 May 2023
Dear Kunal,Greetings from Novotel Goa Dona Sylvia Resort!We thank you for your valuable feedback.Our constant endeavor is to ensure a satisfying guest experience and we regret failing to match your expectations.The details of your review have been shared with our management to ensure such incidents are never repeated in future. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit.We sincerely look forward to the opportunity of serving you again in the near future.Warm Regards,Dennis

8/10 Good

Jatinder

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Dennis D'Costa on 29 May 2023
Dear Jatinder,Greetings from Novotel Goa Dona Sylvia Resort!!Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards,Dennis

8/10 Good

Kennedy, Baltimore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great. Breakfast at the seagull restaurant was busy and there were flies sitting on fresh cut fruits.
Stayed 1 night in Apr 2023
Response from Dennis D'Costa on 29 May 2023
Dear Kennedy,Greetings from Novotel Goa Dona Sylvia Resort!Thank you for sharing your valuable feedback!We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us.It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards,Dennis

10/10 Excellent

Komal

Stayed 8 nights in Mar 2023

8/10 Good

Jaspaul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Some staff are exceptional, others need training
Stayed 5 nights in Mar 2023

10/10 Excellent

harsh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, beautiful beach
Stayed 3 nights in Feb 2023
Response from Dennis D'Costa on 4 Mar 2023
Dear Harsh,Greetings from Novotel Goa Dona Sylvia Resort!We are thrilled to understand that you had a relaxing stay with us.Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction.We look forward to having you stay with us in the near future.Warm Regards,Dennis

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good check in, very nice grounds. Room a little tired. Very close to beach. Extensive breakfast oprtions.
Stayed 1 night in Feb 2023
Response from Dennis D'Costa on 23 Feb 2023
Dear Suzanne,Greetings from Novotel Goa Dona Sylvia Resort!We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future.Warm Regards,Dennis

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful property. It is used largely for weddings and corporate events. It can get very noisy with the heavy base music.
Stayed 11 nights in Jan 2023
Response from Dennis D'Costa on 3 Feb 2023
Dear Sue,Greetings from Novotel Goa Dona Sylvia Resort!We appreciate your efforts of sharing your valuable feedback on this forum.We would like to thank you for complimenting us for our location, food and entertainment facilities. However, it is very unfortunate that you had to face certain difficulties during your stay at Novotel Goa Dona Sylvia Resort. Although, such things are very rare but we deeply regret the inconvenience caused. We look forward to having you stay with us in the near future.Warm Regards,Dennis

10/10 Excellent

Kirat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good beach side resort. Cute little huts with two rooms each or a bungalow type hut with just one room in the ground floor. Great breakfast buffet and private access to the beach made it very convenient. The beach itself was amazing, very quiet. Many options to eat outside of the resort and it’s situated right across from a super market which was also very convenient.
Response from Dennis D'Costa on 3 Feb 2023
Dear Kirat,Greetings from Novotel Goa Dona Sylvia Resort!We are thrilled to understand that you had a relaxing stay with us.Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction.We look forward to having you stay with us in the near future.Warm Regards,Dennis

10/10 Excellent

Shivani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good for a group vacation with clean private beach with less crowd and games room. The entire property is clean and mostly free of mosquitoes.
Response from Dennis D'Costa on 3 Feb 2023
Dear Shivani,Greetings from Novotel Goa Dona Sylvia Resort!We are thrilled to understand that you had a relaxing stay with us.Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction.We look forward to having you stay with us in the near future.Warm Regards,Dennis

10/10 Excellent

Prashath

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Dennis D'Costa on 3 Feb 2023
Hi Prashath,Greetings from Novotel Goa Dona Sylvia Resort!!Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards,Dennis

2/10 Terrible

Tony

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Dennis D'Costa on 10 Nov 2022
Dear Guest,Greetings from Novotel Goa Dona Sylvia Resort!!Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards,Dennis

10/10 Excellent

nayan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service,great location and very peaceful and away from crowd
Stayed 4 nights in Oct 2022
Response from Dennis D'Costa on 10 Nov 2022
Dear Nayan,Greetings from Novotel Goa Dona Sylvia Resort!We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future.Warm Regards,Dennis

10/10 Excellent

Maayan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent hotel! We stayed for 2 nights and it was wonderful experience. The service is very good: at the hotel reception, at the restaurant, bar, pool and above all the house keeping (thanks Krishna). It’s a peaceful and well maintained properly. The room was spacious, with all is needed, with nice balcony surrounded by nice garden. The restaurant is very good, local and international cousin. The beach is in a walking distance and super clean. We recommend to see the sunset and to stay for another 30 minutes after to see the colors of the sky changing. Highly recommended place to stay. For singles, couples, and families. Next to the hotel you’ll find shopping center, and few great restaurants. P.s Thanks for the reception team for the hospitality!
Stayed 2 nights in Oct 2022
Response from Dennis D'Costa on 6 Oct 2022
Dear Maayan,Greetings from Novotel Goa Dona Sylvia Resort!We are thrilled to understand that you had a relaxing stay with us.Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction.We look forward to having you stay with us in the near future.Warm Regards,Dennis

10/10 Excellent

Ashish

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality...excellent stay
Stayed 2 nights in Oct 2022
Response from Dennis D'Costa on 6 Oct 2022
Dear Ashish,Greetings from Novotel Goa Dona Sylvia Resort!We are thrilled to understand that you had a relaxing stay with us.Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction.We look forward to having you stay with us in the near future.Warm Regards,Dennis

10/10 Excellent

Rajesh

Travelled with family
Liked: Staff & service, property conditions & facilities
The beach is clean and refreshing!
Stayed 3 nights in Sep 2022
Response from Dennis D'Costa on 23 Sept 2022
Dear Rajesh,Greetings from Novotel Goa Dona Sylvia Resort!Thank you for sharing your valuable feedback!It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience.We look forward to having you stay with us in the near future.Warm Regards,Dennis

10/10 Excellent

Mihir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beach touch resort with great service
I and my wife went to Novotel with our 1 year old for our anniversary. Although the original room allotted to us was in need of some maintenance, the hotel staff was kind enough to understand that and gave us an alternate room which we enjoyed staying in over next couple of days. The seagull and the housekeeping staff was very friendly and prompt in their service. Special thanks to the chef for accommodating a custom recipe request for our 1.5 yr old. Also, special thanks to housekeeping folks who decorated our room with towel swans and teddy. They also have a nice big swimming pool that both kids and adults would find fun. Altogether the inflated float tubes were not available for the kids. Our li’l one enjoyed the pool thoroughly though so no complaints. The beach is right behind the property so one can access and enjoy it anytime. Overall experience lives up to Accor standard.
Stayed 2 nights in Jul 2022
Response from Dennis D'Costa on 6 Jul 2022
Dear Mihir, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback! It gives us immense pleasure to read such wonderful reviews from our esteemed guests like you. We will love to extend our hospitality once again for another delightful experience. We look forward to having you stay with us in the near future. Warm Regards, Dennis

10/10 Excellent

Renuka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. Kind and warm staff, always smiling. Absolutely recommend
Stayed 3 nights in May 2022
Response from Dennis D'Costa on 6 Jul 2022
Dear Renuka, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Dennis

10/10 Excellent

Ajit

Stayed 3 nights in May 2022
Response from Dennis D'Costa on 31 May 2022
Dear Ajit, Greetings from Novotel Goa Dona Sylvia Resort!! Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards, Dennis

10/10 Excellent

Joymalya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Good stay
Stayed 3 nights in Mar 2022
Response from Dennis D'Costa on 29 Mar 2022
Dear Joymalya, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future. Warm Regards, Dennis

8/10 Good

Vineet

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2022
Response from Dennis D'Costa on 8 Mar 2022
Hi Vineet, Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful rating on this forum and we look forward to host you once again in the near future. Warm Regards, Dennis

2/10 Terrible

Anuj

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience with the duty manager Dilip
Stayed 1 night in Feb 2022
Response from Dennis D'Costa on 21 Feb 2022
Dear Anuj, Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. Our constant endeavour is to ensure a satisfying guest experience and we regret failing to match your expectations. Would request you elaborate on the concerns experienced by you so that we can take corrective measure to avoid future occurrence. Kindly mail us on ha6p4-gr@accor.com. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Dennis

10/10 Excellent

Jayanthi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. We were very happy and extended our stay for another 3 nights. Good hospitality provided. Anusha, Zara and Rohit tool care of all our needs. Thank you.
Stayed 3 nights in Feb 2022
Response from Dennis D'Costa on 21 Feb 2022
Dear Jayanthi, Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Dennis

10/10 Excellent

Samyak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
By far the best stays we’ve had in Goa. The vibe of the hotel is so positive that you would want to just stay more and more. Truly amazing
Stayed 5 nights in Dec 2021
Response from Dennis D'Costa on 29 Dec 2021
Dear Samyak, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to read your review. Our team is ecstatic by your comments and is equally motivated to work towards maintaining our service standards for a perfect guest experience. We look forward to having you stay with us in the near future. Warm Regards, Dennis

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Dennis D'Costa on 29 Dec 2021
Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort!! Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards, Dennis

10/10 Excellent

Ashutosh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Dennis D'Costa on 18 Nov 2021
Dear Asutosh, Greetings from Novotel Goa Dona Sylvia Resort!! Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards, Dennis

10/10 Excellent

ASHUTOSH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021
Response from Dennis D'Costa on 9 Nov 2021
Dear Ashutosh, Greetings from Novotel Goa Dona Sylvia Resort!! Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards, Dennis

8/10 Good

Sunil

Stayed 2 nights in Oct 2021
Response from Dennis D'Costa on 9 Nov 2021
Dear Sunil, Greetings from Novotel Goa Dona Sylvia Resort!! Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards, Dennis

8/10 Good

Manish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Dennis D'Costa on 9 Nov 2021
Dear Manish, Greetings from Novotel Goa Dona Sylvia Resort!! Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards, Dennis

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Each and everyone were extremely polite all the time and very accomodating for my late check out ...every person from the security guard to the reception and staff were really good ....
Stayed 3 nights in Apr 2021
Response from Dennis on 19 Apr 2021
Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We are thrilled to understand that you had a relaxing stay with us. Our motto is to provide the best in terms of guest satisfaction and your feedback reassures us that we are heading in the positive direction. We look forward to having you stay with us in the near future. Warm Regards, Dennis

8/10 Good

Sweta

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2020
Response from Vishal on 4 Jan 2021
Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort!! Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards, Vishal

10/10 Excellent

SHASHIDHARA, Bangalore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice experience in this Navotel Dona Sylvia hotel...Overall great experience 10/10, The food was awesome, hospitality was great.... large space with amazing cottages and lots of in room entertainment.... the housekeeping supported us a lot ... the beach is very close by 500 meters from Hotel..the seagull restaurant is was awesome, especially Sibron who served us.
Stayed 4 nights in Dec 2020
Response from Vishal on 4 Jan 2021
Dear Shashidhara, Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

8/10 Good

Manu, New Delhi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There's a taxi union due to which they do not allow app based taxis to pick/drop inside the hotel. While all other hotels nearby allow it.
Stayed 5 nights in Nov 2020
Response from Vishal on 4 Jan 2021
Dear Manu, Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We have also noted your concern on taxi, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

10/10 Excellent

Ayyappan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on beach stay.
Over all good stay. Breakfast spread is good and is next to the beach. Value for money stay.
Stayed 4 nights in Nov 2020
Response from Vishal on 4 Jan 2021
Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We are happy to receive your wonderful feedback on this forum. Your kind praises are the perfect source of our inspiration for our entire team. We are extremely thankful for all your special recommendations. We are definitely looking forward to extending our gracious hospitality once again. Warm Regards, Vishal

8/10 Good

swarnesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent enjoyed the vaccation
enjoyed the stay .i suitable for family vacation .we enjoyed 3 days . only one management should hire . cleaning staff more responsible hope management is listening to me the episode on room no 44 at 7th march. this should not repeat to any tourist .
Stayed 3 nights in Mar 2020
Response from vishal on 14 Mar 2020
Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! Thank you for sharing your valuable feedback about your stay in our resort on this forum. The team assures to provide you with a true Novotel Goa Dona Sylvia Experience on your next visit. We sincerely look forward to the opportunity of serving you again in the near future. Warm Regards, Vishal

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Manisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay comfortable but could be made extraordinary
It was good but not so good as it was our 3rd visit to this hotel .We had requested for Villa close to sea but his time they gave us Villa very packed one so no view.The Buffet of Breakfast also remains more or less the same.The So hum Spa was really good we enjoyed Refreshing Full body massage.So overall experience was good but not very extraordinary.
Stayed 6 nights in Jan 2020
Response from vishal on 11 Jan 2020
Dear Manisha, Greetings from Novotel Goa Dona Sylvia Resort! We appreciate your efforts of sharing your valuable feedback on this forum. We would like to thank you for complimenting us for Spa. We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Warm Regards, Vishal

10/10 Excellent

Verified traveller

Stayed 4 nights in Dec 2019
Response from vishal on 5 Jan 2020
Hi Guest, Greetings from Novotel Goa Dona Sylvia Resort!! Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards, Vishal

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A Good to Place to enjoy the sea and relax
We had three rooms booked here as a family. we had requested that the rooms be together as we had a child and elderly person staying. Despite the confirmation over email the rooms were spread out which caused us an issue on arrival. Otherwise the hotel is very comfortable with nice rooms and good facilities. We would happily stay again. The access to the beach is great as is the pool. One observation I would make is that the service could be better organised - there seems to be plenty of people - but often the towels are not replaced (or replaced when you don't want them to be) and in the restaurant it can be slow at time. The range of food on offer is excellent and overall it is very comfortable.
Stayed 5 nights in Dec 2019
Response from vishal on 5 Jan 2020
Dear Guest, Greetings from Novotel Goa Dona Sylvia Resort! We thank you for your valuable feedback. We have also noted your concerns, which are being addressed to ensure our guests enjoys a comfortable stay with us. It will be our pleasure to welcome you back for another great stay in our hotel. Hope to see you soon. Warm Regards, Vishal

8/10 Good

Shailesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from vishal on 5 Jan 2020
Hi Shailesh, Greetings from Novotel Goa Dona Sylvia Resort!! Thank you for sharing your valuable rating about your stay in our resort on this forum. Novotel Goa Dona Sylvia Resort is committed to providing our guests with the highest quality services and facilities. We look forward to host you once again in the near future. Warm Regards, Vishal