Ratings based on 627 verified reviews

4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia-verified reviews
2 out of 5
by a verified traveller

Posted 11-Aug-2019
Comment from Hotel Management
14-Aug-2019 by Happy Leung, Hotel Management
Dear Valued Guest, Thank you for your review of our hotel. Guest satisfaction is always our priority, we will continuously improve ourselves daily to enhance future experiences. We hope to have the opportunity to welcome you again in the future. Sincerely, Guest Experience Manager
4 out of 5
by a verified traveller

Posted 31-Jul-2019
Comment from Hotel Management
31-Jul-2019 by Happy Leung, Hotel Management
Dear Valued Guest, Thank you for sharing your pleasant experience with us. We are glad to know your experience met your expectations. We look forward to welcoming you again in the near future! Sincerely, Guest Experience Manager
5 out of 5
by a verified traveller from USA

Posted 30-Jul-2019
Convenient location. Pleasant staffs. Lots of electrical outlets which is a big plus for us
Comment from Hotel Management
31-Jul-2019 by Happy Leung, Hotel Management
Dear Valued Guest, Thank you for your kind review of our hotel. We are glad to know your experience met your expectations. We look forward to welcoming you again in the near future! Sincerely, Guest Experience Manager
5 out of 5
by a verified traveller

Posted 29-Jul-2019
Comment from Hotel Management
31-Jul-2019 by Happy Leung, Hotel Management
Dear Valued Guest, Thank you for your kind review of our hotel. We are glad to know your experience met your expectations. We look forward to welcoming you again in the near future! Sincerely, Guest Experience Manager
3 out of 5
by a verified traveller

Posted 06-Jul-2019
Comment from Hotel Management
08-Jul-2019 by Happy Leung, Hotel Management
Dear Valued Guest, Thank you for your review of our hotel. Guest satisfaction is always our priority, we will continue to improve our quality of services and facilities to enhance each and every stay. We hope we will have the opportunity to welcome you again in the near future. Sincerely, Guest Experience Manager
5 out of 5
by a verified traveller

Posted 05-Jul-2019
Very convenient location, excellent breakfast buffet, friendly staff.
Comment from Hotel Management
08-Jul-2019 by Alan SUEN-Duty Manager, Hotel Management
Thank you for your comments and we wish you a wonderful stay!
4 out of 5
by a verified traveller from Manila

Posted 04-Jul-2019
Best location
Comment from Hotel Management
05-Jul-2019 by Happy Leung, Hotel Management
Dear K, Thank you for choosing to stay with us. We are delighted to note that you had a comfortable stay at the hotel and we appreciate your feedback about our location. We look forward to welcoming you back again soon. Sincerely, Guest Experience Manager
5 out of 5
by a verified traveller

Posted 30-Jun-2019
Excellent showers, comfortable beds, the breakfast was full of variety and the location of this hotel can’t be beat! Service was prompt and attentive, and overall, the stay was extremely pleasant.
Comment from Hotel Management
03-Jul-2019 by Happy Leung, Hotel Management
Dear Dini, It is such a delight to know your excellent experience with us. We will keep up the good work and look forward to welcoming you for another enjoyable stay again soon. Sincerely, Guest Experience Manager
2 out of 5
by a verified traveller from The parklane - Pullman Hotel @Causeway Bay

Posted 25-May-2019
Not worth to pay at higher price for location but hotel is rundown and dirty. A lot of domestic maids gather at the area. Staff at counter not helpful and unfriendly. Poor customer service. Can find a better hotel to stay.
Comment from Hotel Management
28-May-2019 by Happy Leung, Hotel Management
Dear Song, It is most concerning to learn of your overall dissatisfactory experience. We have shared your comments to the respective Heads of Department to review for improvement. Rest assured we will constantly monitor and review our quality of services to enhance guests future stays. We do hope that you will give us another opportunity to better serve you in the future. Sincerely, Guest Experience Manager
3 out of 5
by a verified traveller

Posted 20-May-2019
Close to shopping district. Very conveniences Bathroom a little out of date
Comment from Hotel Management
28-May-2019 by Happy Leung, Hotel Management
Dear Guest, Thank you for your review of our hotel and we are glad that you enjoyed our convenient location. I greatly appreciate your comments about aspects of the bathroom that need updating, we do have renovation and maintenance work schedule for the year and it is our hope that you will give us the opportunity to welcome you back again for a much-enhance experience in the future. Sincerely, Guest Experience Manager