Ratings based on 496 Verified Reviews

4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Great hotel, fantastic location.

Posted 31-Jul-2017
It is always great staying at The Excelsior. The location is fantastic and the staff truly wonderful. Special mention to the "bell boys" and front of house staff. The is always a great welcome for returning and new guests alike. The food in Dickens Bar is also worth a mention. Overall the hotel is great value for money.
Comment from Hotel Management
01-Aug-2017 by The Excelsior, Hong Kong, Hotel Management
Dear Oliver on, Thank you for staying with us. We are glad to know that you enjoyed our food, service and supreme location. Hope to welcome you again soon. Warm regards, The Excelsior, Hong Kong
3 out of 5
Recommended
for Everyone
by A verified traveller

Good to Stay

Posted 17-Jul-2017
Room is clean and spacious but a bit old. Nice service with complimentary late check out. Location is great, close to shopping mall and MTR.
Comment from Hotel Management
19-Jul-2017 by The Excelsior, Hong Kong, Hotel Management
Dear Kweang, Thank you for staying with us. We are glad to know that you enjoyed our supreme location. We are undergoing a soft refurbishment on our guestrooms. Next time when you come you will find yourself in a brand new room overlooking the harbour. Look forward to welcoming you again soon. Warm regards, The Excelsior, Hong Kong
4 out of 5
Recommended
for Everyone
by A verified traveller from manila philippines

Good hotel n location

Posted 02-Jul-2017
First time stay in excelsior hotel and causeway bay. Great location cuz near Sogo, near a lot of street stores and alleys, 5 mins to MRT station and good night life. Food was just okay - breakfast unremarkable and room service food was poor and selection not great. It needed some better sitting or meeting areas. Service at the meeting area outside the coffee shop could have been improved. Rooms were very comfortable however I did not like the fixed glass partition in the tub.
Comment from Hotel Management
03-Jul-2017 by The Excelsior, Hong Kong, Hotel Management
Dear Chingling, Thank you for staying at The Excelsior, Hong Kong! We are sad that we didn't meet your expectation during your stay. Your comments are valuable to us and we will continue to improve our service in order to create a better experience for you. We hope to have another chance to serve you again in the near future. Warm regards, The Excelsior, Hong Kong
5 out of 5
by Nicholas

Posted 21-Jun-2017 on Hotels
Comment from Hotel Management
30-Jun-2017
Dear Nicholas, Thank you for staying with us. We hope you enjoyed your stay. Looking forward to welcoming you again. Warm regards, The Excelsior, Hong Kong
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Posted 21-May-2017
The air condition in my room broke down on my first night. The hotel staff reacted well and provided me with a new room pretty swiftly. The hotel is generally clean, located very conveniently (probably less than a 5min walk to the MTR), and the hotel gym is huge. Overall a good stay.
Comment from Hotel Management
23-May-2017 by The Excelsior, Hong Kong., Hotel Management
Dear Guest, Thank you for staying with us. We are sorry to hear about the issue you encountered but it is nice to know that you appreciated the service afterwards. We look forward to welcoming you again in the future. Warm regards, The Excelsior, Hong Kong.
5 out of 5
Recommended
for Everyone
by A verified traveller from singapore

Great

Posted 19-May-2017
Great. Location convenient. Friendly staff. Did not have time to try dining options but they seem to be popular with locals
Comment from Hotel Management
23-May-2017 by The Excelsior, Hong Kong., Hotel Management
Dear Guest, Thank you for choosing The Excelsior, Hong Kong. We are glad that you are satisfied with our convenient location and our service. Our hotel is located in the shopping hub in Causeway Bay. The largest park on the Hong Kong Island, the Victoria Park, is located just a few steps from our hotel. It was unfortunate that you did not have time to try our restaurants. We have six bars and restaurants serving gourmet food from around the world. Maybe you can try them during your next visit. Look forward to welcoming you again. Warm regards, The Excelsior, Hong Kong.
2 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Conveniently located, some rooms have harbour view

Posted 02-May-2017
Pros: Location
Excelsior hotel is conveniently located in the retail centre of Causeway Bay, some rooms face the famous Hongkong habour. My room was average, rather small at 25 meters square for the rate of S$500/night without breakfast, and bathroom amenities are below expectation. When booking through Expedia I had the impression the room was 35 meter2 and come with breakfast.
Comment from Hotel Management
22-May-2017 by The Excelsior, Hong Kong., Hotel Management
Dear Guest, Thank you for staying at The Excelsior, Hong Kong. We are sorry that we did not live up to your expectation. For the room selection, you are always welcome to ask for a different room category.Hope to see you again. Warm regards, The Excelsior, Hong Kong.
5 out of 5
by Greg

Posted 23-Apr-2017 on Hotels
Great hotel. No pool.
Comment from Hotel Management
22-May-2017
Dear Guest, Thank you for choosing The Excelsior, Hong Kong. We hope that you enjoyed your stay at our hotel. Our hotel is located in the hub of Causeway Bay, and the largest park on the Hong Kong Island, the Victoria Park, is located just a few steps from our hotel. There is a great government-managed swimming pool. Maybe you can explore it when you visit next time! We look forward to welcoming you again. Warm regards, The Excelsior, Hong Kong.
4 out of 5
by Wai Sun

This traveller left a rating score only Posted 18-Apr-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from SYD

Great location hotel

Posted 18-Apr-2017
Great Hotel location with many options to shop and dinning compensate the small room with great view.
Comment from Hotel Management
22-May-2017 by The Excelsior, Hong Kong., Hotel Management
Dear Guest, Thank you for staying at The Excelsior, Hong Kong. We are glad to know that you enjoyed the fantastic location of our hotel. Many dinning, entertaining and shopping facilities are located just a few steps from us. Look forward to welcoming you again. Warm regards, The Excelsior, Hong Kong.