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Reviews of Holiday Inn Express & Suites Baltimore West - Catonsville, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Baltimore West - Catonsville, an IHG Hotel
5701 Baltimore National Pike, Catonsville, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1000 reviews" "
Rating 8 - Good. 262 out of 1000 reviews" "
Rating 6 - Okay. 69 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Linus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bob on 18 Mar 2024
Thanks so much for sharing your experience with us.

8/10 Good

jane

Liked: Property conditions & facilities
Na
Stayed 1 night in Mar 2024
Response from Birch on 18 Mar 2024
Thank you so much for taking the time to leave us feedback.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and clean
Stayed 1 night in Mar 2024
Response from Brian on 6 Mar 2024
Thank you for taking the time to leave us a 5-star rating!

10/10 Excellent

Hani

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Brian on 19 Feb 2024
Thank you so much for taking the time to leave us a rating.

10/10 Excellent

Christal

Stayed 1 night in Feb 2024

8/10 Good

Randall

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Bridgett on 18 Jan 2024
Thank you for your feedback. Have a great day!

10/10 Excellent

michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast options were very good. Had an auto pancake maker. The hotel was quiet and clean. The check in was easy and staff pleasant.
Stayed 1 night in Jan 2024
Response from Bridgett on 16 Jan 2024
Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!

4/10 Poor

Crystal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Damp Stay
Upon entering our room it smelled wet and was cold. The entire floor on the window side was soaked through. The was hardly any tv channels to watch. Breakfast didn’t start until 7 which we couldn’t utilize because our event started before that. Our key card had to be reset multiple times and the front desk was not very helpful.
Stayed 1 night in Jan 2024
Response from Bob on 16 Jan 2024
We take your feedback very seriously, and we're truly sorry to hear about your negative experience.

10/10 Excellent

Vum

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for me and my family.
Stayed 1 night in Dec 2023
Response from Sam on 26 Dec 2023
We are incredibly grateful that you took the time out to leave us a 5-Star review. Thank you

6/10 Okay

Farooq

Stayed 1 night in Dec 2023
Response from Bob on 26 Dec 2023
Thank you so much for taking the time to leave us a rating - it's much appreciated!

8/10 Good

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bob on 22 Dec 2023
Thank you for rating us! Have a great day.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sandy on 10 Dec 2023
We're really grateful and appreciate you taking the time to share your rating with us.

10/10 Excellent

Dorcas

Stayed 1 night in Dec 2023
Response from Bob on 10 Dec 2023
We're really grateful and appreciate you taking the time to share your rating with us.

10/10 Excellent

Tyrone

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel at Reasonable Rates.
I enjoyed my stay at the Holiday Inn Express. This was my second time there and I love it.
Stayed 1 night in Nov 2023
Response from Bridgett on 6 Dec 2023
We’re really grateful and appreciate you taking the time to share your rating with us.

10/10 Excellent

Edwin j

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here multiple times over the last 3 years. Consistently the staff has been professional. The lobby and rooms are always very clean. Breakfast is fantastic. It's very obvious that they are very proud of their establishment. We will continue to use them.
Stayed 2 nights in Dec 2023
Response from Bridgett on 5 Dec 2023
Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!

8/10 Good

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bridgett on 5 Dec 2023
Thanks so much for taking the time to leave us a 4-star rating – it's much appreciated!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bob on 4 Dec 2023
Thank you so much for taking the time to leave us feedback.

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean cozy hotel stayed there many time
Stayed 1 night in Nov 2023
Response from Bob on 4 Dec 2023
Thank you so much for taking the time to leave us feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Bridgett on 20 Nov 2023
Thanks for sharing your rating with us and the community.

10/10 Excellent

Bonita

Stayed 1 night in Nov 2023
Response from Bob on 10 Dec 2023
We're really grateful and appreciate you taking the time to share your rating with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bob on 17 Nov 2023
Many thanks for the 5-star rating.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, friendly staff and good continental breakfast.
Stayed 1 night in Nov 2023
Response from Bridgett on 15 Nov 2023
Many thanks for the 5-star rating.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interior decor, maid service and breakfast were all superior for a hotel of this chain and class, and the location is super-convenient.
Stayed 2 nights in Nov 2023
Response from Bridgett on 15 Nov 2023
Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!

10/10 Excellent

Stila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Bridgett on 13 Nov 2023
Thank you for sharing your experience with us! We are thrilled to hear that you had a great time at our hotel. We look forward to welcoming you back soon!

8/10 Good

James

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Bridgett on 10 Nov 2023
Thanks so much for taking the time to leave us a 4-star rating – it’s much appreciated!”

10/10 Excellent

Shaquanya

Liked: Cleanliness, staff & service, property conditions & facilities
The staff has been wonderful & patient during my stay 😊 the bed feels amazing love the walk in shower
Stayed 2 nights in Oct 2023
Response from Bob on 6 Nov 2023
Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for the wonderful stay
Stayed 1 night in Oct 2023
Response from Bridgett on 2 Nov 2023
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

8/10 Good

Clement

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Was nice place and great staff
Stayed 2 nights in Oct 2023
Response from Bob on 30 Oct 2023
Thank you so much for taking the time to leave us feedback.

10/10 Excellent

Shaquanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Bob on 2 Nov 2023
We are so happy that you enjoyed your experience with us! Thank you

6/10 Okay

James

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The rug directly outside my room smelled like puke. And there was something like cake frosting that was smeared on the wall near the hallway door light switch when I arrived.
Stayed 5 nights in Aug 2023
Response from Bob on 30 Oct 2023
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

6/10 Okay

Kelli

Disliked: Cleanliness
Will not stay again
We had to ask for a room change twice - rooms on the original floor had horrible odor - there is no way staf could not of known about the odor, finally 3rd room change to a lower floor and room was odor free. Bed was comfortable.
Stayed 1 night in Oct 2023
Response from Bridgett on 27 Oct 2023
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.

10/10 Excellent

Limei

Stayed 1 night in Oct 2023
Response from Bob on 30 Oct 2023
Thank you for your wonderful rating!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Bridgett on 23 Oct 2023
Thank you for taking the time to leave us a 5 star review.

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Somehow I ended up in a handicap accessible room which I didn’t request. It’s not a big deal. Just don’t like taking the room from someone who could benefit from it.
Stayed 1 night in Oct 2023
Response from Bridgett on 22 Oct 2023
Thank you for bringing this to our attention. We’re sorry for the inconvenience but please know your reservation was for the handicapped room and the same room type was assigned to you.

10/10 Excellent

Marjorie

Stayed 1 night in Oct 2023
Response from Bob on 13 Nov 2023
Thank you for taking the time to leave us a 5 star review.

10/10 Excellent

jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bridgett on 22 Oct 2023
We are so grateful for your kind words and 5-star rating!

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Bob on 22 Oct 2023
We are so grateful for your kind words and 5-star rating!

10/10 Excellent

Sidhar

Liked: Staff & service, amenities, property conditions & facilities
I had an awesome experience with my stay in Catonsville because I chose to stay here in this Holiday Hotel.
Stayed 1 night in Oct 2023
Response from Bridgett on 17 Oct 2023
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WAS TOP NOTCH
Stayed 1 night in Oct 2023
Response from Bridgett on 17 Oct 2023
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

10/10 Excellent

Gwendolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean bed comfortable location good
Stayed 1 night in Oct 2023
Response from Bridgett on 17 Oct 2023
Thank you so much for the great review! If there is anything else we can do for you, please let us know!

10/10 Excellent

Daron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bob on 17 Oct 2023
Thank you for your 5 star rating! Have a great day.

10/10 Excellent

Daron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's always a pleasure to stay here. Very comfortable & peaceful.
Stayed 1 night in Oct 2023
Response from Bridgett on 17 Oct 2023
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

6/10 Okay

Tiffany, Milwaukee

Liked: Staff & service
My comfortable reeked of old men cologne. I requested a new comforter twice. Fianlly received it after asking again. The bathroom ceiling has mold spots. I definitely would not stay here again. It was just alright
Stayed 2 nights in Oct 2023
Response from Bridgett on 17 Oct 2023
I’m sorry to hear that you had a bad experience. We always strive to improve our products and services based on customers feedback. Sorry once again!

8/10 Good

Desmond

Stayed 1 night in Oct 2023
Response from Bridgett on 6 Nov 2023
Thanks so much for sharing your experience with us.

10/10 Excellent

Jennifer, Woodstock

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to stores and restaurants. Plenty of parking. Clean rooms. Good breakfast.
Stayed 1 night in Oct 2023
Response from Bridgett on 17 Oct 2023
We appreciate your business and value your feedback. Thank you

8/10 Good

Lara

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Bridgett on 17 Oct 2023
Thank you for your rating!

10/10 Excellent

gloridene

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Bridgett on 12 Oct 2023
We are so grateful for your 5-star rating! Thank you.

10/10 Excellent

Meghan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a ride to a event. We asked the front desk if they knew of someone. They gave us a phone number to the best driver ever! Overall our stay way great! Clean, quiet and friendly staff!
Stayed 1 night in Oct 2023
Response from Bridgett on 12 Oct 2023
We are so grateful for your kind words and 5-star rating!

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good night
Nice hotel, great location. Breakfast was better than the average. Very comfortable
Stayed 1 night in Oct 2023
Response from Bridgett on 12 Oct 2023
We appreciate your feedback and are delighted to know you enjoyed your stay with us. Thank you.