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Reviews of Hotel Nettuno

4 out of 5
Hotel Nettuno
Viale Ruggero di Lauria 121, Catania, CT

Reviews

8.0

Very good

Rating 10 - Excellent. 131 out of 413 reviews" "
Rating 8 - Good. 167 out of 413 reviews" "
Rating 6 - Okay. 78 out of 413 reviews" "
Rating 4 - Poor. 24 out of 413 reviews" "
Rating 2 - Terrible. 13 out of 413 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and safe. Excellent location to walk. Staff was very helpful and kind.
Stayed 6 nights in Feb 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport location with van shuttle
One nite near airport
Stayed 1 night in Oct 2023

8/10 Good

edward

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Sebastián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Compared to other 4* hotels, breakfast needs a lot of work. Other than that, the room was great so thank you ever so much for making our stay very pleasant
Stayed 3 nights in Dec 2022

10/10 Excellent

Frances, Manchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, safe, comfortable room.

2/10 Terrible

Gerald

Stayed 2 nights in Oct 2022

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Would come back without hesitation Staff very friendly and helpful
Stayed 1 night in Sep 2022

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly and helpful staff. Comfortable room Good breakfast
Stayed 1 night in Sep 2022

10/10 Excellent

Pina

Stayed 14 nights in Sep 2022

10/10 Excellent

Pina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying at this property for the convenience and location of being close to the beach, shopping and dining. We were very pleased with the staff. They were very accommodating.
Stayed 6 nights in Sep 2022

6/10 Okay

Katelyn

Stayed 1 night in Sep 2022

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Aug 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Rowdy place far from attractions
Interior and exterior needs renovation. Better security is needed to maintain order.
Stayed 2 nights in Aug 2022

4/10 Poor

Maria

Stayed 2 nights in Aug 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, rooms were clean and really nice with a balcony. The breakfast was great and the pool was amazing too! Would definitely stay there again if I visit Catania again.
Stayed 4 nights in Jun 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We stayed for 1 night as we were travelling around. The staff were excellent and we had a great room. Would definitely recommend.
Stayed 1 night in Sep 2021

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel and very friendly staff
Stayed 2 nights in Sep 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in this hotel, definitely recommened. Polite friendly staff, always available for any information. The cleaning lady took care of my room each day and the staff on the terrace provided daily with clean towels.
Stayed 8 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was so hard, never fix problem with safe box, ac did cool enough , they charged us 10?euros for a room in front of the ocean
Stayed 1 night in Jun 2021

8/10 Good

NICHOLAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Lucky on 16 Dec 2019
Grazie per averci scelto. La Sua opinione è molto importante per noi. Consulti sempre le nostre offerte e venga a trovarci ancora.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The staff at the front desk and restaurant were amazing and tried very hard to make our stay memorable. Our dissatisfaction with the hotel was that the air conditioning did not work and the pool was closed. We booked this hotel because of both these features. Our room was very nice but uncomfortable because of the temperature. The manager had a fan delivered to our room and that helped a bit but not enough. The restaurant food was amazing so that was a plus.
Stayed 4 nights in Oct 2019
Response from Lucky on 14 Oct 2019
Good morning. Thanks for choosing us. Your opinion is very important to us. We are very sorry that he could not fully enjoy our services due to the failure of the air conditioning diffuser in his room and that he had to give up the swimming pool service due to the provisions of the port authorities that do not allow the opening of the systems beyond the established dates. We hope to visit you again and invite you to always consult our offers.

10/10 Excellent

Péter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel, worth to see it
Amazing hotel, kind staff, delicious breakfast, the town centre is a bit far but the bus stop is 50 metres from the hotel.
Stayed 4 nights in Aug 2019
Response from Lucky on 5 Sept 2019
Grazie per averci scelto. La Sua opinione è molto importante per noi. Consulti sempre le nostre offerte e venga a trovarci ancora.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely avoid! 1. Both nights there was a party with a DJ playing extremely loud music well after midnight. Regardless of the many calls to reception, nothing was done. 2. I was severely beaten by bed bugs (pictures). The hotel played stupid and asked me if I speak French. Avoid at all costs. I had to throw out my clothes and deal with bites all over my body. Absolutely disgusting
Stayed 2 nights in Aug 2019
Response from Lucky on 2 Sept 2019
Thank you for choosing our structure. Your opinion is very important to us. The hotel is located on the seafront of Catania, a very popular tourist area, especially in summer and with many entertainment events. We regret that he did not like the proposed shows. He probably should have chosen a more pleasant destination and not a tourist resort on the sea frequented by people who want to have fun. The presence of insects of any nature does not appear in the rooms of our structure. We invite you to remember and review other places in which it has been.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The pool and beach club were good. The sea view room was good, but the room fixtures were dark and old fashioned. There was no light on our balcony. Toiletries were rarely replenished, unless you asked for more. The breakfast was exactly the same every single day.....no change from lukewarm scrambled eggs every day. There's no info in the hotel for people on holiday besides a leaflet for Etnaland. And we were given incorrect info about the local bus services (there's more than just the 534 service). It's 2miles to the cathedral....walkable, yes, but a long way when its very hot.... The area by the pool is used almost every night for parties which are noisy and continued after midnight on most occasions. This means rooms with a sea view are very noisy until very late. For what it provided, this was a pretty expensive hotel that was really not what we'd expect from a 4* rating.
Stayed 9 nights in Jul 2019
Response from Lucky on 1 Aug 2019
Grazie per avere scelto la nostra struttura. La sua opinione è molto importante per noi. Ci spiace non avere soddisfatto le sue aspettative. Ci auguriamo poterla avere ancora nostro Ospite.

8/10 Good

MichelangeloA, New York

Travelled with group
Liked: Cleanliness, staff & service
Air conditioning system not working optimally. Thermostat cannot be adjusted.
Stayed 1 night in Jul 2019
Response from Lucky on 1 Aug 2019
Grazie per avere scelto la nostra struttura. La sua opinione è molto importante per noi. Ci spiace non aver potuto risolvere con immediatezza il problema tecnico. Consulti sempre le nostre offerte e venga a trovarci ancora.

8/10 Good

Dieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Amazing staff going the extra mile to make your stay memorable. Really nice breakfast and dinner. The room's walls were thin so you could hear all from the neighbor room. Due to the excellent staff I will stay there again.
Stayed 1 night in May 2019
Response from Lucky on 8 May 2019
Thank you for choosing our structure and for your opinion, which is very important to us. Always consult our offers and visit us again.

8/10 Good

MC, Isle of Harris

Liked: Cleanliness, property conditions & facilities
Pleasant hotel but some way from town centre
The Nettuno is a modern four star hotel catering for both business and holidays. We booked a superior room with balcony and sea view. The room, although not particularly large, felt spacious because of the balcony and sea view. It was clean and very well serviced The only downside was the absence of any comfortable chairs indeed there was only one desk chair and none on the balcony. Two requests for chairs came to nothing so the fair sized balcony was obviously only for standing on. Little things can sometimes mean a lot. The hotel had an excellent swimming pool complete with lifeguard and was open from 10AM to 6.00PM. The breakfast was everything you would expect from this standard of hotel offering a full range of hot and cold breakfasts. There are two negatives, both concerning location. I should have noticed when booking that the hotel is a good 30 minute walk from the station (and we walk quickly) and another ten from the historic town centre. Given the difficulty parking in the centre of town this is important. The other downside is that there are very few places to eat in the area other than paninerias - most are in the town centre (40 minutes walk away). The hotel does have its’ own restaurant. If I was in Catania again would I stay here. Well maybe. The hotel itself is pretty decent and offered very good value but I might go for somewhere closer to the town centre.
Stayed 4 nights in Sep 2018
Response from Lucky on 22 Oct 2018
Thank you for choosing us. Your opinion is very important to us. We are sorry for the inconvenience related to the chairs and the table in the balcony. Usually all rooms with balconies have 2 chairs and 1 table. As for the distance from the historical center it is to say that every 20 minutes pass the buses and the stop is located in front of the hotel. We hope to see you come back to our hotel again. Always consult our offers.Arrivederci.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wifi is lousy; only near cerain points; in my case I would have to eave the room or go to the toilet.
Stayed 1 night in Oct 2018
Response from Lucky on 22 Oct 2018
Thank you for choosing us. Your opinion is very important to us. We are sorry for the inconvenience related to the WI-FI connection. We have installed the latest equipment at 100 Giga currently the maximum possible in our city. We hope to return to our hotel again. Always consult our offers. Arrivederci.

8/10 Good

Fiona, Cambridge

Liked: Staff & service, room comfort
Helpful reception staff and nice pool, pity about the large cockroaches that kept appearing in the bathroom.
Stayed 3 nights in Oct 2018
Response from Lucky on 16 Oct 2018
Thanks for choosing us. Your review is very important to us. We will immediately solve the problem you have reported to us. Always consult our offers. Arrivederci.

10/10 Excellent

K, Usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous locatiin with free, offstreet, safe parking. Faces the beach (not swimming friendly, but beautiful) and close to airport..about 15 minutes driving through alot of roundabouts and crazy traffic. But worth it! Excellent breakfast with fresh aqueezed orange juice, espresso machine and tons of hot, cold and gluten free foods to choose from. Beds clean, huge rooms and nice staff. I was able to check in early for free and check out is 12! Thank you!
Stayed 1 night in Oct 2018
Response from Lucky on 25 Oct 2018
Grazie per aver scelto la nostra struttura. Siamo felici che abbia apprezzato i nostri servizi. Torni a trovarci presto e consulti sempre le nostre offerte.

6/10 Okay

Scott, Huntington Beach

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great view with balcony. Property is run down on the outside, room was decent. Breakfast was one of the worst I’ve seen.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a lovely location near the beach
Great hotel with lovely pool area only disappointment was that the internet was slow and kept dropping out
Stayed 1 night in Aug 2018
Response from Lucky on 20 Aug 2018
Thank you for choosing our structure. Your opinion is very important to us. We are sorry for the WI-FI internet service. Although we have activated 100 Giga the maximum power available at the moment in our city. Come back to see us lost and always consult our offers. Goodbye.

8/10 Good

eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018
Response from Lucky on 8 Aug 2018
Grazie per averci scelto. Il Suo parere è molto importante per noi. Torni ancora e consulti sempre le nostre offerte. Arrivederci presto.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Nice hotel shame the pool closed at 6pm every day.
Stayed 7 nights in Jul 2018
Response from Lucky on 19 Jul 2018
Dear Guest, thank you for choosing us. Your opinion is very important to us. The times of use of the pool have been designed to be compatible with the rules imposed by the control authorities, for the greater safety of guests and their better and more peaceful enjoyment. Always consult our offers. Arrivederci.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with pool and beautiful dining room. Easy to park and 45 mins walk to the centre of Catania.
Stayed 1 night in Jun 2018
Response from Latifa Touba- Booking on 20 Jun 2018
Thank you very much for your kind Feedback Best Regards Latifa Touba- Booking

8/10 Good

A, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Hotel, PROS very good location, very nice view, adequate amenities, superb cleanliness, top quality of staff, sincere hospitality CONS Insufficient Hvac system Unlike rich varities of Sicilian desserts, only one type of cheese and no olive was available at the breakfast bar, City noise Special thanks to Latifa, front desk for taking care of us and facilitating our all needs
Stayed 3 nights in Jun 2018
Response from Lucky on 18 Jun 2018
Thank you for having stayed at our facility. Your comment is very important to us! We will work to resolve the issues raised. Always consult our offers. See you soon.

8/10 Good

Brian, South West England

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Lucky on 11 Dec 2018
Grazie per averci scelto. Consulti sempre le nostre offerte. Arrivederci presto.

6/10 Okay

John, uk

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very helpful staff good breakfast
We booked a deluxe sea view room which was on the third floor- the room size, bed and bathroom are very good, unfortunately as we went in April the air conditioning couldn't be switched on (we asked at reception ) until later in the year so was hot at night time. Also above our room on the fourth floor was an 'events room' which after the events had finished late at night and needed to be cleaned we had an hour of chairs/tables being dragged across the floor for an hour -not ideal at 11.30pm! Also we were told that the pool wouldn't be opening until June and the 'beach area' was being refurbished. The staff were very nice and extremely helpful and the breakfast very good.
Stayed 3 nights in Apr 2018
Response from Lucky on 9 May 2018
Good morning. Thank you for your review. The activation of the air conditioning does not depend on the structures but on the Laws of the state that regulate the periods of operation. It is not possible to activate the pal facilities outside the periods provided for by the Law. We are sorry for the noises coming from the event hall that have disturbed his sleep. If in the future he will still honor us with his presence, we will find a way to make us forgive. We look forward to welcome Guest.

6/10 Okay

Kostadin

Liked: Cleanliness, staff & service, property conditions & facilities
Good and clean, but noisy!
Good personal, veery clean (cleaned daily and thoroughly), excellent sea&town view,bad location-far from the center and bearing in mind the HORRIBLE public transport it was real problem to see or visit anything. Breakfast was good, the wi-fi was very bad, and the private beach was excellent. The room sound protection was average, regarding the inside noises, but a real noisy problem were the by-the-pool parties that were very loud and sometimes lasted till 12 P.M (i think that the management didn`t care for the guest comfort regarding this matter) and the near amusement park with it`s music(noises) and people screams which were so irritating(although the glass on the balcony door was more-less soundproof). The best thing was the next door Pasticceria Cioccolatto with the best non-diet :) things inside, including one of the best gelato I have eaten.
Stayed 7 nights in Jul 2017

4/10 Poor

Catherine, Warwickshire

Disliked: Property conditions & facilities, room comfort
Hotel by busy main road and funfair
We stayed one night and had paid extra for balcony and sea view. This was view across very busy main road to sea so didn't use balcony. Funfair located one end of hotel. Noise reached maximum with wedding party having disco by outdoor pool which didn't end until midnight. Seal on balcony doors worn away so noise levels equivalent to radio located in room. Hotel in delapidated state - carpets soiled and worn. Bathroom grouting blackened with age. Rooms clean, wooden floors in rooms fine, beds comfortable. Breakfast reasonably good. Did not think accommodation accorded with star rating. Overall, cannot recommend to others.
Stayed 1 night in Jul 2017

8/10 Good

Nancy, Long Island, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, beach & pool
The hotel upgraded our room. Nice! The beach access was great. Beautiful water! The pool was beautifull. We only stayed one night, but it was perfect. We stayed for some R&R before out trip home. We had a great time!
Stayed 1 night in Jul 2017

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were smiley and helpful but the hotel is next to a busy main road and the traffic noise is constant. Also in the empty lot next door there is a fun fair that is quite noisy. The beds are very hard but the room service is great and the whole hotel was relatively clean. Not suitable for very small children as there is no beach just straight to the sea.There is a great sunbathing area next to the sea and the lifeguards are good and do not let people hog all the sun beds.
Stayed 7 nights in Jul 2017

4/10 Poor

steve, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please think carefully....
The only good thing about this Hotel is the swimming pool. Think carefully before you decide if you want the following, dirty water coming from the taps in your bathroom, staff who are indifferent to your welfare, dirty tablecloths every morning at breakfast, no tea /coffee making facilities in the room even though it is a" superior" room, terrible seating area for the outside "bar". Nothing good here, just think carefully.
Stayed 5 nights in Jul 2017

6/10 Okay

Kelly

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Fine for an evening at the port.
Overall the stay was good - service was great and the staff was helpful. The downside was that the pool closed so early at 6 pm, so they could set up for private parties, and the shower in the room was difficult to use without flooding the bathroom.
Stayed 1 night in Jul 2017

8/10 Good

Mark, Reading, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy holiday base
The hotel was a spritely half hor walk fromthecentre of the city affording good vierws of the Med en route. Many local ammenities and large choice of restaurants. The hotel was well maintained, although some wooden furniture in the room was slightly damaged. However, the communial areas were of a high standard includeing a tunnel under the road to a small private pier down to the sea staffed by the hotel. The hotel breakfast had many alternative, but variety did not change fromday to day. Tried one evening meal in the hotel, which was ok, but not imnspiring. Mainly lacked atmosphere in the evening restaurant as most people chose ot eat out. All modes of transport available although taxis are particualry expensive in Sicily. Using this hotel as a base we were able to visit many excitring places near and far with ease optimising travel between walking, trains, buses and taxis
Stayed 7 nights in Jun 2017

6/10 Okay

emandee

Liked: Cleanliness, staff & service
Ok place

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Changed rooms twice!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everyone was very helpful and nice

6/10 Okay

Verified traveller

Liked: Cleanliness
Decent hotel
It was a decent hotel. Staff spoke English and service was average. Parking was free and breakfast had good options.
Response from WEB STAFF on 10 Jun 2016
Dear guest, thanks for your review. We are so happy of your satisfaction. We'll waiting for you soon. Best regards