Dear Jenna, thank You for giving us Your feedback about Your stay here at Airone Wellness Hotel. We hope to ffer the best of our services again next time You could come back!

Dear Gest, We are not surprised to receive such a negative and liyng feedback from You, because we had already understood, before Your arrival, what a kind of guest You would be. Being You a walk-in guest, directly arrived at our Hotel, You pretended – mobile in your hand – to get an Expedia rate, with a supplementary reduction on the price You were reading on line. When we said that such a reduction was not possible, You kept on pretending a free upgrade – and we make You notice that You had not reserved yet asking for so many privileges. When we said no for the second time, You decided finally to book on line a standard room on Expedia. Once You got your room, You started inventing a supposed amount of unreal problems, such as noises coming from outside, noises that Your father has confirmed not to have heard. For this reason, You pretended a free upgrade without paying. When the management has told You It was not possible to get a superior room without paying the proper rate, You started threatening to write a negative feedback on line… such as You have done. For we don’t accept, in any possible way, any threat from anyone, especially when we try to do our best to support our Guests and to satisfy all their requests, we do not get worried by such a stream of consciousness, born from unreal problems, and we do declare to be always professional, kind and grateful to our Guests, and luckily all the other people recognize our skills and have a very opinion about us. The manager and the Staff