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Reviews of Hotel AA Chalet Bassibe Baqueira by Silken

4 out of 5
Hotel AA Chalet Bassibe Baqueira by Silken
Ctra. Baqueria s/n, Naut Aran, Lleida

Reviews

8.6

Excellent

Rating 10 - Excellent. 23 out of 39 reviews" "
Rating 8 - Good. 7 out of 39 reviews" "
Rating 6 - Okay. 5 out of 39 reviews" "
Rating 4 - Poor. 3 out of 39 reviews" "
Rating 2 - Terrible. 1 out of 39 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

VICTORIA

Travelled with family
Liked: Property conditions & facilities
The hotel manager and employees are not doing their jobs. No towels changed in the room even if we left the dirty ones on the floor, the hotel manager or any employee didn't know how the room safe worked, the fridge in the room wasn’t working and was replaced just the last day. Even so re s we, when we complained the hotel manager said it was our fault. All other people at the hotel were paying much less because they didn’t book through Expedia. The hotel manager said that they couldn’t adjust the price and I never receive the bill or receipt but I was charged automatically instead of charging my credit card in front of me at check out.
Stayed 4 nights in Dec 2023

8/10 Good

Douglas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful ski hotel
Great friendly service, and walking distance to the slopes. Only wish there were more restaurants and shops nearby. Rooms need a little refresh as well
Stayed 4 nights in Mar 2023

10/10 Excellent

Arlette

Stayed 7 nights in Dec 2022

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The friendly and helpful reception was an excellent start. Also had the pleasure of A very comfortable spacious room Bathroom with bath for a good soak after ski A good breakfast to fuel the start of the day
Stayed 3 nights in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A warm welcome from the staff who were very helpful. A very comfortable warm room. Good breakfast, heated ski storage room. Excellent place for a few days skiing.
Stayed 2 nights in Jan 2020

10/10 Excellent

Carlos, Atherton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien situado. Transporte a pistas (aunque estaba 5mn) y personal super atento
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Petru Romolus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Santiago

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La ubicación a pie de pista y el transfer directo al remonte funciona bien. El olor de los cuartos de baño y el estado de las tapicerías y mobiliario de la habitación inaceptables
Stayed 4 nights in Feb 2023

10/10 Excellent

Miguel Villa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato del personal
Stayed 4 nights in Jan 2023

10/10 Excellent

Cédric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We parfait aux pieds du télésiège
Super chalet a 100 metres des télésiège Baqueira 1700 Mise a disposition de minibus pour ceux qui veulent pour fire les 100 metres. Cadre parfait
Stayed 2 nights in Jan 2022

4/10 Poor

Felicien

Stayed 2 nights in Dec 2021

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Muy caro para lo que es
Lo único destacable la ubicación , no tiene nada de un 4 estrellas ... el servicio de comedor nefasto amabilidad brilla por su ausencia en la persona encargada, no pidas nada que no va a hacer nada para complacer a un cliente que paga una media de 550€ / noche en su hotel .. una vergüenza..
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien y personal muy amable, lo único que cambiaría serían las almohadas.
Stayed 6 nights in Dec 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

FRANCOIS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel à eviter !!!
Chambre correcte mais petit-déjeuner de piètre qualité (jambon industriel, oeufs sur le plat pas dignes d’être servis, plus de tomates pour toaster le pain nous a-t-on dit, ...). Serveur parfaitement désagréable et impoli. Tables du salon pas nettoyées au moment de l’apéritif (cacahuètes sur les tables). Vu la piètre qualité du petit-déjeuner, restaurant à éviter. D’ailleurs, ça doit se savoir, il n’y avait pas un client, contrairement à ce que sous-entend la réception qui recommande fortement de réserver sa table pour éviter toute attente ! L’hotel prend en plus les gens pour des imbéciles. Hôtel globalement vieillot (salon défraîchi, salle à manger idem), espace piscine plus que réduit avec un sol trés glissant et dangereux. Pas agréable du tout. Ah j’oubliais, un membre du personnel passait la serpillière et l’eau de javel au bar (avec le seau en plein milieu) au moment où les clients prenaient l’apéritif au salon. Quelle classe pour un soi-disant 4 étoiles !! À éviter, vraiment !!!!!
Stayed 1 night in Mar 2019

4/10 Poor

fabrice

Disliked: Cleanliness, property conditions & facilities, room comfort
hôtel dégradé depuis notre dernier séjour il y a 2 ans
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon emplacement Très bon accueil Bon petit déjeuner
Stayed 1 night in Mar 2019

10/10 Excellent

DOMINIQUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emplacement top pour le ski.
Personnel très serviable et très réactif.
Stayed 4 nights in Feb 2019

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien placé . Contact facile et très sympathique . Le geste d’une bouteille d’eau dans la chambre serait bienvenu .
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones amplias y tranquilas. Personal muy amable. La cena espectacular.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2019

8/10 Good

Filip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
calme, proximité des pistes de ski, gentillesse du personnel, qualité du service, bonne restauration
Stayed 3 nights in Jan 2019

10/10 Excellent

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

6/10 Okay

Carlos, Asurias

Liked: Room comfort
Hotel de montaña, cerca pistas ski.
Ya he ido varias veces y sobre todo necesita un cambio de personal.
Stayed 4 nights in Mar 2018

10/10 Excellent

Alba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estancia de diez
Hemos pasado cuatro días maravillosos. El hotel, es perfecto, el personal un encanto. Situado al lado de pistas y te llevan y recogen en las mismas. Volveremos sin duda. Muy recomendable.

10/10 Excellent

ISabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super établissement !
Un bel établissement proche des pistes. Un accueil très agréable tout le monde est très serviable . Une navette est réellement à notre dispos Et un super service. Le seul bémol il faut prendre la voiture pour aller à Baqueira Le restaurant est aussi très bon comme le petit dejeUber.
Stayed 2 nights in Mar 2018

10/10 Excellent

Jesús

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2018

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Idéalement situé
Super accueil ! Chambre très confortable. Piscine intérieure et extérieure originale. Sauna TB Le système de navette pour faire 200 mètres très appréciable et chauffeur très sympathique ! Le coin salon top !!!!
Stayed 2 nights in Feb 2018

6/10 Okay

Marie

Liked: Cleanliness, staff & service
Familial
Personnel adorable. Ne pas compter sur le spa pour vous détendre malgré un massage de qualité. Une cabine glaciale & bruyante.
Stayed 2 nights in Dec 2017

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entorno excelente y muy acogedor
Fantástico en todos los sentidos. Ubicación inmejorable, rodeado de las pistas de esquí de Baqueira Beret (desde el hotel te llevan y traen al telesilla - el chófer es muy amable- ). Todo el personal encantador y muy atento en todo momento, logran que te sientas como en casa. Las habitaciones son amplias y confortables. Muy recomendable para los amantes del esquí y de los deportes de montaña. Sin duda, repetiremos
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable dans un hôtel qui a beaucoup de charme. Seul bémol, un chauffage de la chambre trop fort et l'absence de réglage possible.

8/10 Good

Philippe, Biarritz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel à taille humaine, chaleureux
Sauna et piscine (indoor et outdoor)agréable Navettes permanentes pour remontées mécanique ou por accès à la station principale.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great people & place
Great service in restaurant & bar! Good service in reception. Hotel rooms ok. Perhaps not really value for money. Pool and sauna small and not modern! Very close to ski rental and ski lift. 5 min walk or minibus with nice driver!