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Reviews of Mountain Hound Inn

2 out of 5
Mountain Hound Inn
621 Baker St, Nelson, BC

Reviews

7.8

Good

Rating 10 - Excellent. 94 out of 323 reviews" "
Rating 8 - Good. 142 out of 323 reviews" "
Rating 6 - Okay. 63 out of 323 reviews" "
Rating 4 - Poor. 12 out of 323 reviews" "
Rating 2 - Terrible. 12 out of 323 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ron

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of Nelson
Location was fantastic. Shops, restaurants, cafes and pubs all at your doorstep. Great atmosphere.
Stayed 1 night in Aug 2021

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central, great spot.
Stayed 2 nights in Sep 2020

8/10 Good

Jutta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was good, clean. We don't spend much time in the room so we don't want to spend a lot of money. Good place to stay. Central location. Unfortnately no parking included
Stayed 1 night in Aug 2020
Response from Billie on 29 Aug 2020
Thank you for taking the time to leave a review. We're happy to hear that you enjoyed your stay and we appreciate your feedback. We hope to see you the next time you come through town!

10/10 Excellent

Chris, Calgary

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, welcoming place close to everything! Lovely staff too.
Stayed 2 nights in Aug 2020
Response from Billie on 21 Aug 2020
Thank you for your review. We're glad you enjoyed your stay with us! We hope to see you next time you're in town.

8/10 Good

Carlos, Vancouver, BC

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We spent one night and although the room was very small, it was quiet, nice people, clean, no problem with our pet.
Stayed 1 night in Aug 2020
Response from Billie on 21 Aug 2020
Thank you for your review. We appreciate your feedback and we're happy you were pleased with your stay. We hope you'll consider staying with us the next time you come through town.

10/10 Excellent

Serkan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t be put off by the “hippy” demeanour of the hotel or the low star rating. The rooms are very clean and very specious. Location is perfect for food and shopping.
Stayed 2 nights in Aug 2020
Response from Billie on 14 Aug 2020
Thank you for your review. We are so glad you enjoyed your stay. We look forward to your next visit!

8/10 Good

Carol

Travelled with family
Liked: Cleanliness
Quiet and good location. Very basic toom. Was disappointed there was not a coffee service.
Stayed 3 nights in Jul 2020
Response from Billie on 14 Aug 2020
Thank you for your review. We're sorry you were disappointed by the lack of coffee service, but at this time we have decided to take away self-serve coffee to avoid the spread of Covid-19. We trust the rest of your stay was pleasant and hope to see you again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Hotel was worth the value. Had everything we needed.
Stayed 1 night in Jul 2020
Response from Billie on 14 Aug 2020
Thank you so much for your review. We're happy you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel great value
Great hotel in the middle of town. Lots of good bars and resturaunts close by.
Stayed 1 night in Mar 2020

10/10 Excellent

Barney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Center of town and at a great value
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good thing about this hotel is location to good restaurants and shopping. Otherwise it has paper thin walls you can here EVERYTHING especially at night. Had to leave a day early because of unresolved nightly disruptions.
Stayed 4 nights in Feb 2020

10/10 Excellent

Michelle, Post Falls

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. The hotel was fine for what we paid. No surprises when we got there!
Stayed 1 night in Feb 2020

8/10 Good

Annick

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but Good
Basic room but clean and comfortable great location.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. There was nothing I didn’t Iike.
Stayed 1 night in Jan 2020

2/10 Terrible

Ariel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy and unprofessional staff
We left a night early because we could not be asked to lay in absolute filth anymore. The room was extremely dirty. We went to check out and cancel the last night but a refund was not issued even though the place was horrid. The staff was rude and unprofessional from the moment we got there. One morning I care down and went to get a coffee but the cream and sugar was put away (I drink mine black so I didn’t notice). They were annoyed and then scolded me saying coffee time ended 5 minutes ago. It was an unnecessary comment to make. location is great. Room was very small. Overall I do not recommend this place. Loads of other hotels to choose from close to or in the centre. We took the hit and moved to a hotel a block away. It wasn’t worth staying the last night after how poorly we were treated.
Stayed 3 nights in Dec 2019
Response from Tom, General Manager on 13 Jan 2020
I apologize that you were not satisfied with your stay. I was made aware after your arrival that you were not happy with the amenities we provide and that you expected more. I would suggest in the future that you look in to property descriptions if booking online or contact the property directly with questions if you have expectations of extras such as free breakfast being included with your room. I personally did check the housekeeping in your room during the 3 days you reserved with us and I can attest that it was properly cleaned. If you had communicated your wish to leave a day early with our staff by check-out or even shortly after, instead of the evening, we would have been happy to waive the fee for the third night. As we generally only receive compliments on our staff I am surprised to hear you were treated rudely or unprofessionally, I will be sure to speak with our staff about this.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic but clean and a great rate. Main downside is sound seems to travel well here. We had no issues with late night/early morning noises, but the potential may be there.
Stayed 1 night in Dec 2019

8/10 Good

RETA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inn Nelson
Centrally located in downtown Nelson. Friendly staff. Nice clean , comfortable rooms. Not the best for quiet, though. Sound proofing should be improved. Could hear people in the halls and the neighbours talking through the walls all night.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Comfortable beds. Clean Bathroom.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
If you don’t mind hotel with no parking, no elevator. (stairs are many and steep), no fridge, no microwave, power socket come off from wall , then this is your hotel. Room also very small ,big enough to fit1queen bed and night table on each side .
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Parking was difficult. There is only metered parking and you have to move car every 2 hours. It is free at night and okay to leave parked over night. But town is very crowded and hard to find parking place.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
I was a little surprised that there were dogs there. I was glad of the fact, I am an animal lover myself. We had a poor view (the view was the window to our neighbor) but we weren't planning on spending our days there! The beds were comfortable and the rooms seemed pretty clean!
Stayed 3 nights in Aug 2019

10/10 Excellent

Frederic

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The photography in the hallways was great, convenient ice machine, the free coffee was good, room and hotel were clean and the bed was very comfortable. I also love that this place is pet friendly. My dog also enjoyed his complimentary dog blanket.
Stayed 1 night in Aug 2019

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
I felt it was a fire trap. The window in my room looked out onto a weird elevator shaft area where window air conditioners backed onto. The window was strung with wire. If there was a fire I would not be able to get out of the window. I also do not feel the service from Expedia was very good. When I emailed to change my reservation no one got back to me. Not inclined to use you again.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly service. Very comfy bed. This property has a great location right on the main street, but you may have to park a bit away. Great value in a great little city, everyone is so happy there.
Stayed 1 night in Aug 2019

8/10 Good

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very friendly reception staff, and the room was super clean.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking but good location. Staff was excellent
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I liked the customer service and location. I did not like that there was no parking and I had to find a place to park on the street and pay for all day parking (going back hourly) and also that there was no elevator (or even mentioned there was not one on the website. Thinking of elderly or people with issues going up stairs).
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Only thing missing was parking. Being right on Baker street, we had nowhere to park or car other than the street which was meter parking for 1 hour max.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A simple, no-frills place to crash for the night. The room was clean, beds were okay. Location was very central and easy to walk to anything in Nelson.
Stayed 1 night in Jul 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great downtown location however the building is old, very spartan, basic cement block construction, apparently no view windows exist
Stayed 1 night in Jul 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a good basic hotel. All the aspects were there and worked. The Wifi was particularly good. Parking was a minor hassle, but that is not the fault of the hotel.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Smaller, older hotel with its own charm. Friendly, helpful staff
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Right on Baker St. Steps away from restaurants and pubs and craft breweries. Affordable rates
Stayed 1 night in Jun 2019

8/10 Good

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Summer Eve
Stopped in Nelson for one night on our way to Kelowna. Was not expecting much because of the price but was surprisingly pleased despite the price. Reminded us of staying in residence at university with the cinder block walls but it was comfortable and quiet. Absolutely loved the location for a stroll down the Main Street (Baker Street) and finding a wonderful outside patio restaurant Pitchfork (on Hall Street). A wonderful way to spend a summer eve and a one night stop.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Grea location. Close to all the restaurants and breweries. Not a great veiw. But that doesnt matter too much.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There should be much better parking. I had to park on the street and leave by a certain time or pay for parking.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019