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Reviews of Rifugio delle Grotte

Rifugio delle Grotte
Via Vito Matarrese 84, Castellana Grotte, BA

Reviews

8.4

Very good

Rating 10 - Excellent. 27 out of 64 reviews" "
Rating 8 - Good. 23 out of 64 reviews" "
Rating 6 - Okay. 10 out of 64 reviews" "
Rating 4 - Poor. 2 out of 64 reviews" "
Rating 2 - Terrible. 2 out of 64 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service
The stay was exactly what wexneeded but the experience was made soecial by the kindness and help of the owners when our car broke down. Not only did they get our car fixed, but they also gave me a lift to my hospital appointment - without my asking.
Stayed 1 night in Dec 2018

2/10 Terrible

Paul

Disliked: Staff & service, property conditions & facilities, room comfort
I'd choose somewhere else...
Place did not match description. WiFi was poor, bed very uncomfortable. No room darkening shades, lots of mosquitos because no screens.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation
Great location, clean room and good breakfast. Very highly recommended.

10/10 Excellent

Vivian, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and very clean hotel
My daughter and I, enjoyed this hotel very much. It is just a few minutes walk from train station. We were served very nice breakfast by the owner of the hotel everyday and our room was cleaned daily. There are very good resturants nearby. We recommend this hotel to the tourists who would like to explore Grotte Castellana.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A somewhat odd refuge
The hotel, or B and B, seems somewhat under-attended. We did arrive early, and no one was on site. On the credit side, following a telephone call, staff arived and we were able to check-in early, conversing in French. The person at check-in was amiable. The rooms were tidy, but dank-smelling and no natural light, because of no windows. Security questionable. One of our party had a stranger enter her locked room. Apparantly he was another confused guest. The breakfast was very good. But the breakfast room was cold, and each of our two mornings, it opened late, 20 minutes or so. Generally, staff were not on site most of the time. i have the impression of a part-time and non-professional operation.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Room for improvement
Arrived to check in around 3pm and no one was there. Had to wait outside the gates for about 30 minutes before someone showed up. The room itself was pretty big- stayed in the Marilyn room which accommodates 6+ people. The queen bed was so uncomfortable we moved the 2 twin mattresses on top of the bed to make it better. The bathroom is not as described and the shower leaked water all over the floor...no extra towels to clean up the excess water. This place has potential but needs some work. Not close by restaurants or shops so a car is necessary.

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, close to the caves
Great location, spacious room and friendly staff. A bit to walk to Castellana but very close to the caves.

10/10 Excellent

Julia, Hungary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
We loved it, got a little bit lost on the way there, but with friendly locals and the really helpful host we managed to get there! Really loved our stay and would go back anytime!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
right by the grotte
All around good experience but breakfast could be better (this is in comparison with similar italian establishments)

10/10 Excellent

Nathaniel Haven, Naples Italy (US Navy)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private
I was expecting a "pay for what you get" hotel when I booked online, but was pleasantly surprised at the hotels high qualtity when I arrived. It's a very small hotel. Maybe 6-8 rooms. We were the properties only guests. Still, they catered to us very well and even set the table every morning for us for breakfast. Staff was very informative about local things to do and provided discounts. The property is very secure, with secure partking within a walled compound. There is even a friendly yet intimidating guard dog. The room felt fresh and brand new. The building and property is well manicured. It's a 5 minute walk to the cave and a plethora of restaurants, or a 15 minute drive to the beach. Highly recommended!

6/10 Okay

edna, london

Liked: Cleanliness, staff & service
great potential, a few teething troubles
the villas are behind a large security gate so very safe. rooms themselves were very clean and well equipped. very nice bathroom, comfy beds (2 sgle, 1 bunkbed), TV, a/c, wardrobe. kitchenette was separate. this was well-made with proper gas hob (no oven or microwave) butvery little cooking equipment beyond basic crockery/cutlery and minimal pots+pans. we locked ourselves out by accident as friend shut bedrm door with key left on bed! that was an accident just waiting to happen, given the design. Kitchen area had big table and 4 chairs but no sofas so hard to relax as bunk bed area was 2 dark to read in and so only 2 people able to lounge on their bed. breakfast is served in a large shed, comfy/warm. juice, tea/coffee fine. no bread available, just croissants/biscottes. crazy dog tied up in car park. park at a distance. town centre is well hidden-took us 2 days to locate it.

10/10 Excellent

FABIO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuova ed ottima struttura con un ottimo rapporto qualità prezzo
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto ok
Stayed 3 nights in Jun 2021

10/10 Excellent

Marilena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ho pernottato una notte sono stata benissimo il posto bello camera pulita e accogliente, il proprietario gentilissimo è disponibile.
Stayed 1 night in May 2021

8/10 Good

Giuseppe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
isita alle grotte
Ottima accoglienza . Lication eccellente a 2 passi dalle grotte. 20 minuti da alberobello e polignano. Colazione perfetta.
Stayed 1 night in Oct 2020

8/10 Good

Giancarlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tutto ok
Cercavamo una sistemazione per due notti con occasione di visitare le Grotte... Confrontando le proposte, questa ci è sembrata buona tra qualità , posizione e prezzo. Arrivati non abbiamo cambiato idea.. parcheggio privato con cancello automatico... ambiente pulito... prese per cellulari, luce per leggere a letto, frigorifero, televisione, divanetto sul quale appoggiare due valigie, asciugamani cambio giornaliero , colazione servita in un ambiente vicino... torta, cornetto, yogurt, succo, cappuccio, frutta, caffè . Condizionatore che abbiamo utilizzato per scaldare ambiente visto il tempo... Bagno con finestrino ... Tutto molto semplice ma con tutto ciò che è indispensabile perchè chi è in viaggio .
Stayed 2 nights in Sep 2020

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

2/10 Terrible

Marcello

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Gestore scorretto
Ho prenotato per i miei colleghi 2 alloggi per un totale di 4 ospiti . Il gestore ( host ) della struttura ha incassato l'intero importo del soggiorno ma poi ha fatto il furbetto cancellando le prenotazioni in modo da non pagare le provvigioni a hotels.com e di conseguenza mi ha contattato hotel.com dicendomi che non ci eravamo presentati alla struttura e in virtù di ciò mi ha cancellato le 2 notti che avevo accumulato come socio hotels rewards. Questo è un comportamento scorretto è disonesto da parte del gestore .
Stayed 1 night in Jun 2020
Response from cat on 20 Jul 2020
Mai visti assurdo

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esperienza positiva
camere confortevoli, bagno piccolo ma funzionale. Colazione ottima: la torta di mele sofficissima e appena sfornata! Rapporto qualità prezzo ottimo.
Stayed 1 night in Sep 2019

8/10 Good

Mariangela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B&B a due passi dalle Grotte
Ottimo B&B a due passi dalle Grotte e da altri centri di interesse turistico. Senza grandi pretese, ma con personale molto disponibile ed accogliente!
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
comodo a 2 passi dall'ingresso delle grotte di Castellana
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Sicuramente migliorabile
Poche le note positive che, per correttezza, vanno subito indicate. Tra queste la colazione, abbondante e buona, e la posizione a circa 500 metri dalle Grotte, raggiungibile a piedi. Tra quelle discutibili l'accoglienza: non che ci aspettassimo una festa con fuochi d'artificio ma almeno un pizzico di cordialità, qualità che non manca nel popolo pugliese. Stanza minimale, discretamente accogliente. Pulizia non accurata e decisamente migliorabile. Ultima cosa... le zanzare... tante (ma questo non può essere colpa del proprietario anche se un repellente elettrico avrebbe reso le notti più tranquille).
Stayed 3 nights in Jul 2018

8/10 Good

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Ottima location, ottimo prezzo
Stayed 1 night in Apr 2018

8/10 Good

Emanuele, Catania

Liked: Staff & service, property conditions & facilities, room comfort
Molto comodo
E' la seconda volta che soggiorno in questa struttura, il personale è premuroso, ha un ottimo parcheggio interno, le camere sono pulite e calde, la colazione è abbondante, è vicino ai luoghi di interesse
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très bien. personnel très serviable
Stayed 1 night in Oct 2017

8/10 Good

jacques

Liked: Cleanliness, property conditions & facilities
les pouilles ,tres joli à voir ,mais de la marche
sejour touristique , l'hotel a ete choisi pour sa situation geographique par rapport a nos visites
Stayed 6 nights in Oct 2017

6/10 Okay

didier

Disliked: Staff & service, room comfort
cette affaire semble gérée par 2 freres; a notre arrivée l un des freres n est pas d accord pour le tarif pratiqué; puis pas de gaz pour faire a manger pas de tire bouchon une fourchette pour 2, en general pas de suivi sur la vaisselle,sur l heure du petit dej, Dommage l etablissement peu avec plus de professionnalisme faire mieux beaucoup mieux,car il a des atouts,
Stayed 1 night in Oct 2017

6/10 Okay

WUI JUN

Disliked: Cleanliness, staff & service
추운 호텔
아침식사 부실하고 개실이 추웠음.

4/10 Poor

Shada Palma

Disliked: Staff & service
Accoglienza praticamente inesistente. Per far colazione bisogna uscire dalla struttura e camminare per 200 mt (al freddo e al gelo in questo periodo), colazione solo dolce, camere di fronte ad un locale con musica a tutto volume.

10/10 Excellent

claude, cagnes sur mer france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent compromis prix qualité
très bon accueil , très calme ,très agréable séjour

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grazioso a due passi dalle grotte
Mi sono trovato una meraviglia, sicuramente in futuro ci ritorno

6/10 Okay

valérie

Liked: Cleanliness, room comfort
hotêl bien placé. proximité avec les sites
Séjour agréable dans son ensemble. la proximité des restaurants et sites touristiques ainsi que les plages magnifiques sont un plus non négligeable. Néanmoins, je reste un peu deçue de la propreté de la chambre...les sanitaires sont nettoyés chaque jours et le linge changé mais les murs sont loin d être nickels. Le lit prévu double était 2 lits joints. Pour les impondérables de la wifi attention elle ne fonctionne pas très bien..et pour ceux qui aiment se prélasser devant la tv pas de chaine française... mais rien d indispensable durant les vacances !!!

8/10 Good

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima qualità/prezzo
Alla ricerca di un punto d'appoggio per visitare Alberobello abbiamo trovato questa sistemazione in una cittadina vicino (Castellana Grotte). Questa si è rivelata una buona scelta in quanto ci ha fatto scoprire anche le Grotte di Castellana (che meritano una visita).

8/10 Good

Simone, Cosenza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grotte Tour
Week end pugliese abbiamo alloggiato una sola notte in questo B&B e ci siamo trovati molto bene. Consigliato!! Se si volesse trovare un difetto forse la colazione sarebbe da migliorare.

8/10 Good

Corann, orange

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle structure mais sans " âme"
Ce n'est pas un hôtel mais une structure comprenant plusieurs chambres et appartements locatifs. Donc pas de réception. Nous nous sommes trouvés face à un portail ferme. Comme nous n'avons pas de portable ( eh oui ca existe des réfractaires au tout téléphone) qu'on était en février dans un endroit désert, où tout est fermé alentour, il nous a fallu aller en ville demander à une bonne âme de téléphoner pour nous et signaler notre arrivée. On n'ose imaginer notre déconvenue en cas d'arrivée tardive!! Dommage car le cadre est agréable, les chambres spacieuses, la literie très correcte. Une famille comprenant 2 frères gère le site + une pizzeria en ville + une exploitation agricole; le frère s'occupant du site n'est pas spécialement aimable tandis que celui de la pizzeria l'est. Et comme les grottes proches sont fermées en février, rien ne nous a emballé à Castellana

8/10 Good

Verified traveller

Liked: Staff & service
オフシーズンの利用客への企画を充実すると面白いホテルになる.す
自動車を利用してのホテルならば市街までの距離も問題ないなく、占有できる部屋も広々としていて好ましい。しかし、 自転車や列車などとなると自由な行動範囲がかなり狭まるので、利用客には負担が 多くなる。

10/10 Excellent

fabienne, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacieux et confortable
Accueil chaleureux des 2 frères propriétaires. Nous avions réservé une chambre et nous sommes retrouvés avec un appartement! Cuisine, table et chaises pour le prix d'une simple chambre! Très spacieux et confortable.

10/10 Excellent

Pascal, Livarot.France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BB tout confort.
Bien situé au pied des grottes.Gite indépendant.On peut y cuisiner.Parking sécurisé et espace détente. A recommander.

8/10 Good

Lucien, Evian les bains

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle étape pour profiter des sites environnants
Belle chambre et possibilité, grâce a une cuisine et un réfrigérateur' de consommer ou de réaliser des petits repas. Parking à l'intérieur de la propriété, donc aucun souci pour se garer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
agréable
Récent, calme et très propre. Situé à côté des grottes. La maison comporte plusieurs locations. La nôtre était constituée d'une chambre avec un lit double et 2 lits jumeaux; un séjour/cuisine. Le propriétaire parle uniquement italien mais est sympathique et disponible. Le PDJ est pris dans un abris en bois dans le jardin.

10/10 Excellent

Franco, Versilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo e confortevole week end in Puglia
Ottimo e confortevole week end in Puglia. 5 stelle su tutto

10/10 Excellent

paul, belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seul le nom 'refugio' peut prêter à confusion ...
Il s'agit en fait d'une belle demeure classique et récente construite de manière à y intégrer de belles grandes chambres tout confort. Tout est neuf et de belle qualité. Bien à l'abri de la route avec beau parking privé et fermé. A deux cents mètres des célèbres grottes et offre un très bon petit-déjeuner. Ce bien est géré en famille et le rapport qualité prix est franchement au dessus de toute critique. De plus cette famille exploite en ville un excellent restaurant-pizzeria dont le rapport qualité - prix vaut l'hotel!! Un vrai plaisir...

10/10 Excellent

FRANCESCO , roma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a due passi dall'ingresso delle grotte.
I proprietari sono stati molto disponibili e premuosi nei nostri confronti, abbiamo pranzato presso il Delight Pizzeria Risto e Pub, gestito sempre da loro , tutto ottimo da consigliare.

10/10 Excellent

Gianluca, Davoli (CZ)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tutto perfetto
ho passato 4 giorni fantastici, la camera era bellissima e molto pulita, la colazione è stata molto più che ottima e la posizione dell'hotel e molto buona, a 2 passi dalle grotte e spostandosi in auto trovi tutti i divertimenti e luoghi turistici a poco più di 10 minuti. Consigliato!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a due passi dalle Grotte di Castellana
Siamo rimasti contentissimi della struttura, veramente carina, il personale davvero gentile ed amichevole. Ottima posizione a due passi dalle grotte di Castellana e vicino a molti luoghi d'interesse. Ringraziamo Giuseppe (proprietario) per averci invitato ad una serata da loro organizzata e alla quale ci siamo stradivertiti tra cucina tipica e balli tarantini!

8/10 Good

patrizia, cervaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel b e b a due passi dalle grotte
Bel b e b tranquillo, pulito, dotato di tutto con colazione eccellente e posizione facilmente raggiungibile da tutti i paesi limitrofi